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clean rooms, staff (my luggage didn't come of the plane and the staff called the airport several times to check the status). beautiful pool area, breakfast (fresh orange juice and home made fruit salad every morning). great place to chill at the pool. The hotel is located near a very busy road (SS114), the main road of Giarre. Giarre itself is a not very interesting village: cars, cars, cars. there are only 3 rooms with views on the Etna, the other rooms are much smaller too. We stayed in the building close to the exit. When we turned of the airco at night, the noise of main road was audible. We do not recommend the restaurant. (best restaurant: Ciampoli in Taormina, it's on top of the building of the 5 star hotel El Jebel. fantastic views, great food and value for money: 6 course menu including a bottle of wine and water for 120 Euro(for 2).
restaurant and pool
we like our room very much, everything was shining! Friendliness of the staff! Poor breakfast buffet
position. Hotel manager is arrogant. He moved 17 guests to another hotel for 3 days without any compensation. Substitute hotel was poor and 3 km from the beach.
pool and the pool bar were nice rooms are not of 4 star quality (badly worn down), there was in reality only one restaurant and even that has a fixed menu (2 options), airconditioning didn't work, you can hear everything through the walls
Very good and quiet location.Good parking facilities. Breakfast was limited with choice.Chemicals used in the pool irritated kids skin.
Overall sense that the staff care about their customers. Very clean. Food excellent At this stage of the season not really geared up for English speaking tourists regarding information on excursions.
well located with a beautiful view, security
Swiming pool Room was not clean. Many equipments in the room is covered with dust. Old greasy soap was stucked to the rack in the bath. Hair and piece of something was found in the bathtub.
The place beach is not the best
Some staff was accomodating and helpful. Late hours reception offers an excellent service, much better than day-time, which at times appears understaffed. The place is clean and tidy and peaceful. love the big open spaces! On the phone, asking for further details before my booking, the lady was rather unplesant and unhelpful, I felt my enquiry was of no value or worth the time on the phone.
lovely pool, good location staff has terrible attitude, friendliness non existant
What a find. When we went it felt like we had the resort to ourselves. It is beautifully positioned on the waters edge with a pool lookng out to the sea. It would appear that the rooms are being refurbished across the resort and the new rooms we had were spectacular. The staff were second to none and the restaurant served excellent quality food. The hotel is away from the main town but has everything you need for a break and is a wonderful base for exploring the surrounding area. We were delighted to stay here rather than some of the more touristy locations such as Taormina as we were able to enjoy our holiday rather than being surrounded by crowds of people. AAA+++
It was the cheapest hotel available that still was a hotel and not a B&B. Not very modern. Lights in the hotel room didn't work when I returned to the hotel from dinner, they had to turn them on from the reception, which was quite odd. Breakfast was a disappointment, basically just a coffee and a cornetto. Not what you expect from a hotel next to mount Etna and where international trekking travelers are likely to come. But the price was good.
the room, friendly and helpful staf, the morning bufee,the location and enviroment.
Emmanus Hotel is located below the Etna volcano. The view from the room was priceless. You could practicaly see the whole catania region. it was so paceful and wonderful. Very few times I have had the chance to relax in such us wonderfull location. You need a car to get to it though but for a visit to the Edna the hotel is the best choice ever.
The staff Old big flat building, it is not so nice.
Very close to Mt.Etna only about a 15 minute drive away. The hotel staff were very friendly and the rooms were clean and spacious.
Perfect location for visiting Mount Etna. None
Great price and location, clean and efficient. Friendly staff. When we arrived late and hungry, the concierge arranged for a snack of cheese, bread and ham in our room, which was very appreciated and tasty. Food and decor in dining room were both just awful. Unsauced meatballs - hard, dry and bland over canned peas. The vegetable soup - more canned or frozen peas and carrots - was only saved by the grated cheese. I couldn't belive I was in Italy. I didn't know there was anyone in the country who could cook so bad. The light was too bright at dinnertime and the room was without warmth...though the temperature was quite hot. The only guests seemed to be very old - perhaps the hotel thinks old people don't care, but we all deserved better food and atmosphere. The serving staff was very nice however. Morning coffee was strong but didn't taste like coffee at all - couldn't drink it. The woman behind the counter did honor our special request for cappucinos, but was hesitant and grumpy when asked.
Friendly staff. Close to Mt. Etna. Inexpensive. Views. Too basic. No services (I.E., restaurant, bar, café) Unattractive hotel, block-house style. In wooded area with no place to walk. Too far to walk to town.
very friendly staff,nice panoramic roof view,easy access te Etnea volcano a bit far from the main road
The pool area Unfriendly staff. Building weird like something out of a horror movie
Good standard. Restaurant good quality. Excellent base for Etna
architecture is nice ,situation in orange plantage , landscape beach is relatevly far to go
Signage along the roads directing us to the hotel was very helpful. The staff at breakfast were very helpful, and the person on reception was helpful. It was a bit dated.
It was beautiful...friendly service. Looked like a rennovated castle.
the vuew from the balcony riom was beautiful. We were there out of season, but the pools looked very inviting. We did not want to drive into Acireale, so the walk into town was a bit nerve racking.
Good location quiet peacful, nice swimming pool and lovely surroundings None
The structure is really nice The rooms would require a refresh
the view from the huge balcony was amazing. The staff were helpful and allowed me the use of their office printer etc
The great pool and views from our large balcony
cleanliness, parking, kindness ans staff services
We booked the hotel for its proximity to Mount Etna and for the beautuful looking pool and hotel. It looked lovely when we arrived but from thereon things became unsatisfactory. The hotel is regularly used as a wedding venue and when this happens hotel guests are not allowed to use the pool. The afternoon we arrived we were told we could not use the pool as there was a wedding in progress but that by 6pm it would be available - as it was the last guests left at 7.45pm so by then we were getting ready for dinner and no longer wanted to use the pool. On the 3rd day there were 2 weddings and we were told that we had to vacate the pool area by 1pm. we were extremely upset by this and spoke to the manager who said that different people book the hotel as a wedding venue from the hotel guest bookings and that we did not have a choice but to leave the pool! we pointed out that we were not told about this situation when we booked and indeed every day we had to ask if there was a wedding on. The evening weddings go on until past modnight sometimes with fireworks and very load music which again no consideration was given to the hotel guests at all. We felt as if we were not valued guests as did the rest of the hotel guests who were staying. Apparently May and June are the wedding season and they will book weddings during that time without informing guests who have alredy booked. The manager was totally ineffective in dealing with our complaint and did not seem to appreciate our greivance, though one of the front desk receptionists could understand how we felt. We could never recommend this hotel to anyone based on our experience which is a great pity as it is the most beautiful looking and fantastically positioned hotel.
The very nice views. Smallish room.
Away from the bussle, bit far on foot from the centre of Zafferana especiallly making your way back after an evening meal.
Excellent friendly desk staff. Lovely pool & setting. Good view/position of room. Good full breakfast. Free internet. No airconditioning (it was very hot) Was told it would be repaired but not. No brochure/ hotel info in room, no instructions as to how to ring reception! V unconfortable bed .
Nice Location Of little importance as we stayed for one night but the view out of the room to the outside was not like that of our previous stay.
Room and facilities The resteraunt was poor and relatively expensive
Very clean comfortable hotel in city centre with friendly, helpful staff. Parking at hotel was free, but the ramp to parking was very steep. Could be difficult for someone not used to driving standard transmission cars.
Nice hotel for first timers who want to be pretty much within walking distance of a lot of attractions. We always were greeted with a smile both coming and going. It was our anniversary and they offered us a bottle of champagne. The rooms were lovely, very comfortable and clean. We had breakfast with an instant omelette, although the breakfast was only continental style with a good assortment; fresh fruit, yogurts, good bread. Would definitely stay there again.
Comfortable bed and good atmosphere I would have liked more choice for breakfast.
The staff... air conditioning did not work!
The staff was very helpfull and kind It was modern and confortable, but quite simple
The staff were extreamly polite and helpful. They showed us every place on map that we wanted to visit. The breakfast was very good too.
If one is travelling by car I can be safeloy parked in their garage The way the television was fixed. When lying on the bed to watch the tv I had to look sideways as it was fixed by the side instead infront.
We found the hotel good and the Staff espesially Antonio remarcable friendly and helpfull.
Casansaldo is clean and well thought out. Every morning we had a lovely view of Etna. The location was convenient for what we wanted to see in the area. Parking on the premises was handy. Most of all, what made our stay was Antonio. He explained the area, looked after all of our demands and introduced many of the great restaurants in the area.
The staff are friendly and helpful. There is no restaurant.
The brand new hotel had interesting design.The staff was excellent, very helpful, speaking very good english. Also we had a great big bed and the room was always clean and every day we had clean towels. No fridge in the room
Brand new room, with whirlpool bath, fitted kitchen, huge bed, parking space in front of the room/mini flat. Quiet with the air condition. difficult to find the right direction to get there. Close to a motorway
Very nice hotel with very friendly english speaking staff. Excellent value for money. There is just one thing - you should have a car to get there.
very nice rooms, very modern and clean the hotel is not very well located... out of acireale and far from the sea... you need the car all the time!