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The service. The room a junior suite was big with a beautiful look out the windows.
The room was large, clean and stylish; very good value for money. The location would be the only let down, although that is the reason for the price. Relied on the tram, but only 10 minutes from the centre.
Staff is very nice and helpful. It is a true 4-star hotel
Rooms are very clean. The Suite on the top floor is excellent-even with a fully equipped kitchen( that is perfect if you like to make tea, coffee or make a quick meal). Staff is just perfect- always ready to answer your questions and to find the necessary information for you. You made our stay perfect, thank you! Not so central as we expected. Taxi drivers can cheat you, but not the taxi companies the hotel cooperates with. It is cheaper to take a taxi from the airport, than to order airport transfer from the hotel.
Although, relatively, its not far from the old town centre (about 10-15 min walk), because you have to walk through a park to get there, it makes it necessary to use the metro or a cab at night. It has the effect of dissuading "quick" trips into the centre.
I read some bad opinions about brekfast but now they are very very good with lovely place to eat outside. Sunny room with view on park. Good connections by tram with old town. Could hear few times a train (it is near railroad) but still you can sleep with opened window.
The breakfast was delicious and well-supplid. Room was clean and bathroom seemed quite new/renovated. The hotel itself was very peaceful and cosy. The hotel's staff was nice and helpful.
I was pleased by the calm environment of the hotel, the breakfast was great. We went to Prague to go to a concert, from this point of view it was the perfect hotel to stay in - 10 min walk from Vystaviste, where the concert took place. There was nothing disturbing about the hotel.
Nice clean and comfortable room the resturant of the hotel in the advertising isn't exist at the hotel.It's quiet far from the city center .in fron of the hotel having construction that always working at night that make very noisy
Excellent staff, nice decor & ambience, good breakfast. a very pleasant & good value stay. Tunnel construction nearby was noisy so that you needed to shut the window. Fine if you are ok with airconditioning.
the aspect of the hotel and enviroment some of the receptionists ( male ) were not trained and cooperant
We liked the environment and the situation of the hotel. After exiting and busy visits in Prague you can fall back into a relaxing and peaceful environment. There is a huge gap between ambitions and reality in a hotel which claims a four star quality. The owner should think about a more extensive use of his income into qualified and more service personal.
The garden was pretty and the staff pleasant. They do not have tea/coffee making facilities in the room as advertised, also there is no where you can get a tea/coffee during the day. The room faced the main room, as did the hotel and it was either boil with the window shut or sleepless night with it open, it was so noisy. All it was very smelley. The shower door fell off and hit me on the head! It was also at least 15 min walk to the nearest metro and then 2 stops to the main sights. The trip they recommend was a rip off. Most of the comments in the visitors book were not compliamentary.
I just want to appreciate the contribution, devotion and determination of Ms. Lucy. I think she is really a valuable asset for the Hotel. I am thankful to her. Number of Staff seems to be limited.
The breakfast is fairly good I hate everything about this hotel. The room is nothing like in the picture. The area is nothing like they describes "romantic". Eveyrthing is old and dirty. Crappy bed, small TV. Bathroom is small and hard to take the shower because the enclosed panel only half way and not stay still. The carpet is so old and dirty like public carpet. And they sold a bottle of water for 5 euro!
Staff was excellent
General good Potential of housing Dirty/dusty Room, disgusting Dirty Sauna , no massages available, Services exposed unfulfilled
Superior rooms are nice, especialli because of the design. The hotel is in a 130 years' old mansion and it conserves the general appearance. Nice hotel staff, helpful enough, speacking enough English to communicate. Nice restaurant, good food, consistent breakfast. Restaurant menu not varied.
spacious and comfortable room; Metro was closer than expected (5-7 min walk); perfect location for football games at Toyota Arena (CR vs. Germany 1-2 :-)) breakfast: small choice (but at good quality)
Our room was lovely (even there are two small roof-windows?!?). The garden was enjoyable and the restaurant great. We loved the decor of the hotel. The service was great and the staff very helpful. The shower temperature control didn’t work well.