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Everything was excellant from start to finish. Great location, all the main sights were easy to reach. Very comfortable and clean, excellant breakfast. They even left a bottle of champagne in our room the night of my boyfriends birthday. I can't fault anything about this hotel, I can't believe people complain about it.
Location and convenience No Bath robes and slippers in the rooms.
The situation, the quiteness, the praticality Aircondition (Functionning only on the prefixed degree by the Hotel)
Helpful staff, spa was excellent and location perfect. Included breakfast was a great addition Room didnt get turn down service and bed linen wasnt changed even when card left on bed to request this
I liked the attention of the staff the most beside the excellent room. No complaints
the service was excellent. The staff was always happy and attentious. the building and the room were first class. The shower was too short. Thats the only thing we have to complain about this great hotel
The beds were very comfortable and the room spacious (for Europe). The staff was very helpful and friendly. An included hot Breakfast Bar was very much appreciated. The location was perfect as it was the spot where most tours kicked off. Nothing! I would absolutely stay again!
Large room and bathroom, huge and delicious breakfast included, good location at junction of old and new city. Wonderful executive sitting room with free wine and drinks and food and friendly staff. Smoking was allowed in the public bar/lounge which made it unpleasant to sit there. Also, it would have been nice to have a nightlight in rhe bathroom. ,
Everything was fine, location is especially excellent... Breakfast room was small and crowded... Some staff was very helpful but there were also some guys in the breakfast room that were not polite...
Brilliant. Staff excellent and friendly. Wide selecton of breakfast - cooked breakfast, fruit, cereal, breads etc. The room was clean and well furnished. The bed, pillows and duvet were incredibly comfy. Bathroom was a good size with a great rainfall shower. On top of this the location was brilliant; everything in walking distance. Room service charge of 200CZ for every delivery. I thought this was a bit extortionate considering I wanted something which was only 120CZ in the first place.
The location of the hotel was excellent, right in the city centre and a step away from Namesti Republicky metro The breakfast became boring, not much variety with hot food and the boiled eggs were very hard - there was no option to have eggs cooked the way you like them. The room was standard, unfortunately there were chocolate wrappers to the side of the bedside cabinet and an old pair of slippers under the bed. This was a bit off-putting. Although the hotel is ranked as a five star, it seemed more like a four star. It is still a very nice hotel and I would recommend the hotel for city breaks or business trips.
The welcome was the best I've experienced in all the hotels I've stayed in. Both the Porter and Receptionist made sure that we were alright, and I saw them treat other guests in the same professional manner.
The breakfast had areally good variety, however it would be good if the guest could choose how their eggs are prepared. The non-smoking policy should be addressed, I specifically asked for a non- smoking room. however the room was on a floor with people that smoked and it affected me seriously, also the public areas should be non-smoking. again the comfortable part of the public lounge was so badly polluted with sigarette smoke that we could not use it and had to go to another restuarant for drinks and snacks
The staff and location were very good. We were within walking distance to all tourist attractions. The breakfast had a lot of variety and was quite good. The noise level was high. We were in a room towards the main street and could hear traffic and the tram all night. We could also hear loud guests in the hallway late into the night our first night.
Receptionstaff did very well! Great service!! Beautiful bedroom, perfect airconditioner. Curtain to make it dark did not close totally, safe was not fixed to the cupboard, we missed the thing to clean the toilet. Staff in breakfastrestaurant could be more friendly. They work hard, but they forget to talk with the guest or give the some extra service, like serving some coffee or make a small talk with the guest.
Nice looking suite.
The location is what attracted me to the Eurostars Thalia and it appeared to be a nice hotel on the website. Upon arriving, the hotel met all my expectations, the staff was very nice and the location was about as good as you're going to get in Old Town of Prague. I was traveling solo to meet up with my son on his Study Abroad trip but I will be returning with my wife and I would stay again for sure. Reasonable price, nicely furnished, attentive staff and great location!
Airbnb didn't work out, and needed a good place to stay on short notice. The Eurostars Thalia was very affordable and very comfortable. I would recommend the hotel to anyone No complaints
excellent location, good breakfast and very friendly staff who all spoke good English breakfast room was a bit dark
The location was spot on. The room and ambience was just perfect. N/A
The Thalia is situated in an ideal location 5 minutes from the river and 10 minutes from Wenceslas Square so ideal for sights and shops.
the cleanliness of the hotel and courtesey of the staff.
Beautiful suite for a room. The controls for the shower are confusing.
Clean, mostly helpful staff, modern hotel. Fine breakfast. Satisfactory WiFi. I missed the first two nights of my stay because of missed airline connections, owing to a medical emergency of another airline passenger. I called as soon as the plane eventually landed. I was 5 hours past the cancellation deadline at this point (5 a.m. Prague time) and the reservation staff was not at hotel. I called 9 a.m. Prague time and explained, asking they not cancel my reservation. This happened two nights in a row due to airline intransigence. Reservation staff refused to budge on refunding either night's stay, even after I had to extend the stay by one day and spend another $150. I thought this very poor customer service.
Very comfortable room. Exellent breakfast. Freandly stuff. Very goid location.. All is Exellent!!!! Thanks.
Great walking distance to everything with good facilities and friendly staff. Rooms were very nice as well. I reccommend staying here.
I had a comfortable and pleasant stay at the grand majestic plaza. The location was great to walk down to all the major attractions, room were clean and beds comfortable and wifi worked great in the room. The breakfast was a good spread and they even make omelette or hard boiled eggs on request. I wish they had a gym. And found the housekeeping to be lacking - one day they forgot to put back the shower gel, which was frustrating to discover after stepping into the shower. And sometimes they'd forget to restock hand towels.
I loved the fact that everything was within walking distance and the staff was great! The only problem we had was an issue with our shower that was taking to long to fix. It took them 3 hours just to tell us that we have to move rooms.
the room was very clean and the staff satisfied all our requests. nice breakfast. although we paid with cash when we left, for some reason my credit card was blocked for a few days after our check out and i had to ask my bank to resolve the problem.
Design Breakfast Bathroom Location Staff Warming floor in a bathroom Too much hot in the rooms and no ability to change it
Good staffs Blankets were not big enough
Hotel location is very convenient, near historic center and restaurants.Internet connection is not wireless, but the cable one and pretty good, The staff is very helpful and professional.Overall good hotel for fair price.
Very quiet and well located in city center. Good Buffet breakfeast. Nothing
I like location of Hotel, design of Hotel I didn´t like smoke at hotel loby , it is not normal situation
Rooms and breakfast fantastic. Located 5 minute walk from old town and bridge Only that people were smoking in lobby
This hotel is facing the Vitava River and one block from main shopping and close to old town square. The rooms were spacious and the staff were excellent. Free Wi-fi in rooms and lovely buffet breakfast.
We had an absolutely fantastic view from our river view room - the castle was much closer than it appeared in the website photos. All the staff were friendly and helpful. The restaurant was open for four hours at breakfast, giving us plenty of flexibility, and the range and quality of food was excellent. The shower over the bath was OK, but a walk-in cubicle would have been better. Staff appeared at the room every evening with chocolates and a weather forecast - a nice touch but I would have preferred it if they didn't let themselves in while I was in the bathroom. I'm sure they would have respected the do not disturb sign but I never think to use it in the evening.
size of the room, location. breakfast a bit poor
The hotel room was excellent - I don't know if we had an upgraded room but the view of the castle at night was wonderful. The staff need to know that a smile works wonders.
good staff. Very bad management.
The facilites, the staff, the location, and every aspect of the President Hotel was beyond expectations. A great experience!
we were very satısfıed.
The breakfasts were great! Plus the view of the river was nice Eating in the bar because restaurant was not available
I had a wonderful stay. If I have to go back or recommend a hotel in Prague, I would recommend this hotel. It was very quiet, clean and luxury. The breakfast buffet was very convenient. great and outstanding hotel! There was nothing that I did not like of this hotel.
Location Unless you are a part of a Japanese or other Tour group, you don't count. Poor breakfast buffet. Bathroom extremely small.
I stayed at the hotel in March 2016, and was sufficiently pleased by the experience that I decided to return during my visit to Prague in March 2017. I was similarly pleased with the hotel during my recent visit.
Breakfast buffet was splendid; fresh grapefruit was out of this world; coffee was great. Hotel decor is ultra modern-very, very nice. A beautiful courtyard for dining area. Our room was huge with a sitting area. The young man helping with our luggage and our car provided the best service we've ever had. Detailed directions on how to reach the hotel by car would have helped. Prague is a challenge--it took us a long time to figure out a way to get there.
The staff were extremely helpful and friendly, and did everything possible to make our visit pleasant. The room was quiet, and reasonably well set up. Very close to train station, and very convenient to most parts of Prague.
Modern room in good central location They don't provide an iron and board, you have to pay to have things pressed
Excellent location, walking distance from all the sights The carpets are looking rather dirty.
The fact that the hotel was clean, modern and the food was good. The hotel was also very well located No complaints whatsoever!!!
Clean, spacious, quiet, and easy to get to from the train station. The boyf and I like walking around so taking that 5-10 min walk each day to the center wasn't a big deal for us, but it may be for lazy tourists. Double beds are literally two beds pulls together... but that's a Europe thing, not a Yasmin hotel thing.
Ich kann das Hotel Yasmin nicht beurteilen, da wir wegen einer Überbuchung am Anreisetag in ein anderes Hotel wechseln mussten. Die Abwicklung vom Hotel-Wechsel hat aber gut geklappt.
The staff was very friendly and helpful, the rooms are nice and clean, breakfast is great! The restaurant serves a various choice of international dishes at very reasonable prices and the food is very delicious! Overall we had a great stay and would go back any time! no
general atmosphere and the room is great for breakfeast: some fruits were not fresh, but from cans (ananas, mandarines); I think for a 4 star hotel this should not happen.
Location, polite and efficient staff on Reception and dining room Limited coffee/tea in room. A free ungrade was mentioned on the website - this was requested as the trip was for my husbands special birthday but did not recieve despite the hotel being relatively quiet and it was low season.
Second time we have stayed at the Yasmin. Excellent hotel, great location, clean, staff helpful and a good breakfast. Would definately stay again and recommend.
the room was ready with our requirement, the check-in staff was clear, some front desk staff and duty manager was very cooperative, good breakfast although limited, good restaurant and room service staff, good housekeeping staff, good location. was not sure if we have given "Junior Suite" it seemed "Yasmin Suite" as toled by the bell boy, the room is not children friendly, limited tv channels: non for children, most of the lifts were out of service, limited room service menu: non for children, no children laundry price list. We needed to go to a hospital for an accident, but the front desk staff was not helpful to a first timer traveler to Prague!
Staff very nice and helpful. excellent service we stayed in a room next to the lift. the noise was terrible!
From the moment I arrived, Oktavi at the front desk established this Hotel as Superior in every way, I honestly felt like I was being received at a 5 star hotel. The room was excellent, enormous windows, luxurious linens, a bathroom that anyone would envy to have in their own home, (a full-size deep-set tub, antique external plumbing fixtures of stainless and brass, Carrera marble everywhere, a bidet and plenty of counter space). Breakfast was the best of 8 hotels I stayed in on this visit, endless variety, perfect service, mountains of choices. I loved this hotel, it was worth twice the price I paid for it. Housekeeping was the only weak point, but even so, it wasn't bad enough to complain about. It was only a shadow in an otherwise perfect experience.
Proximity to all sites in Prague, to the metro, to the trams, to the shopping area. Service excellent. Bar very quiet at night. We had to go out to have a drink in a social atmosphere.
If next time I am go to Prague, I will stay only this hotel.Thank you.
The day we left my 13 yr old daughter was sick - we were allowed to keep one of our rooms without any fuss until 7.0p.m. - she was much inproved by then - that touch was just great No
Staff spoke English very well and helped with every little detail.
The hotel is situated next to the one of central street in Prague. Service is excellent. They have problem with Internet connection. It was exception that this time I really had to connect with the Internet... but I couldnt.
The staff service is outstanding, perfect and very nice.
The location and the decor. No.
location is excellent. you can do all the important sites by walking. you don't need the metro. It was not 5 stars hotel service. We needed to argue about late checkout although the hotel was empty, the food in breakfast was cold, the room was small and no ventilation. The price of the transfer from the airport was outrageous.
Quality of fixtures and finishes was high - Bathroom very nice, Breakfast room and selection excellent. Service of all staff very high. Location very good.
The location was excellent. The room was luxurious. The breakfasts were plentiful and delicious. It was terrific having our car taken care of at check-in in this very busy city.
Excellent location ,very nice staff , comfortable rooms , good value for money
what great and in a great location.
Very helpful and nice staff! Excellent location for shopping and tourism! Good breakfust Paying wifi access unless you're on a suite.
mostly location some of the service
comfortable , but boring , unappealing and oldfashioned without the old charm. Friendly staff
Clean, great location, nice facilities, nice staff, quiet
We stayed for 4 nights and everything was just wonderful. Most of all was the location (right in the center of the city) and very luxurious for it's price! We got a much better room than the one we booked and even a small problem with the a/c that was making noise, the stuff fixed it right away and everyone was very polite! Everything was perfect! Nothing bad, everything excelent, we will be staying there any time we visit Prauge
Quality of the room,reception staff friendly always wanting to help.Quality of food.Central location. Most unfriendly restaurant staff.Never saw a smile. It seemed as if just pouring a cup of coffee was doing us a favour
Great hotel with a wonderful location. 24-hour bar and restaurant were exceptional. Friendly and helpful staff.
Friendly and helpful staff. The buffet breakfast was expensive as well as drinks, juice, coffee and snacks at the Hotel Bar
Hotel staff was friendly and accommodating. We had 3 people in our party (two twins and a extra bed). The hotel room was a little tight for 3 people but we only stayed there to sleep. Location was fantastic. Everything was within walking distances to great clubs, bars, and food. I highly recommend checking out Bombay Bar and then M1 Ultra Lounge for a great night (get bottle service). The main tourist attractions were 10~15 min walking distance away. Nothing really but if i had to nitpick: Room was a little small. The elevator was slow? They charged for late check out ($30 for 2 hours - think). In comparison, we didn't get charged for late check out in Amsterdam, Berlin, and Vienna. Laundry was expensive - pricing based on individual article of clothing.
location of the hotel 1- There is no available iron and iron board in the room, whenever you need it you have to call and they bring it to you and the come and take it back after 1 hour. 2- there is no much choise in the BF.
From the Reception Staff, to the Staff in the Restaurant, all were courteous, warm and helpful. The breakfasts were first class and our dining experience in the Sarah Bernhardt Restaurant were delightful. Too many Americans who seemed to commandeer the restaurant at meal times, and the rest of us couldn't get a seat!!!
Perfect loction the hotel is a very good option. The people has good attitude, food is good, restaurantes aré nice, the place ítself is a beautiful building
The hotel had a lot of charm. You live in the history of the hotel. But is also very comfortable hotel. New bathroom, good wifi etc... Breakfast was very good. The lighting could have been cosier in the room
Staff and Cleanliness No coffee and Tea facilities in the room
beautifull, charming interior of the hotel, especially Cafe Paris that unfortunatelly restaurant Sarah Bernhardt was under reconstruction
great staff, great location, beautiful hotel, just wonderful! nothing!!!!
location and Hotel were great!
Everything! The hotel is beautiful! As we arrive by car there's no parking facilities.
Hotel is in a great location and had a nice welcome from all the staff
opera, recitals and general sight seeing
Central location and decoration of the hotel. Rooms very clean and maintenence very accurate. Good breakfast quality The furnitures of the lobby are out of date
surroundings and friendliness of staff.
I like relax,shoping,to work in internet,to visit interesting place of the city A poor choice on the breakfast
Breakfast and location Air in the room was stuffy because it was a smoking room, also lobby bar was full of smoke. Room was too warm because there was no air condition. Bed was hard.
The hotel location is excellant but rooms are very small and is not upon to my level Size of the room
clean, quiet, cosy room with style, nice breakfast, good and polite service, good location adds up to a perfect stay too few and small elevators
The staff was the best Prague, Europe or anywhere could offer. Spacious rooms, meticulously clean, heart of the action, spacious and comfortable rooms. The atmosphere and decor are the finest. If you want to stay where every need is catered, this is the place. The staff was definitely thebest I've ever encountered. We had a 6:15 AM departing flight, they had a van waiting for us at 4:00. Lucia, at the desk even had packed us breakfast to go because of the early hour. The lobby bar wait staff was phenomenal, friendly and recommended great places to eat, drink, attractions. I will definitely be back. That I had to leave
Great service, were very accommodating to our needs- charming suite! Thanks :)
The staff was extremely friendly. The location was great (near to everything). My room was even better than I expected from the photos.
Great location - charming old world atmosphere - good breakfast The Front Desk staff could be less "frosty" and more accommodating (especially ladies)
location of the hotel
good breakfast spread though it was made to understand that it is airconditioned the room was very hot
almost every thing, location,food, the room. room cleaing and service was not up to the standard of five star hotel
Very nice hotel - excellent facilities, helpful staff, central location Only negative points were lack of individual air conditioning in room. I stayed in April, so was not too much of a problem, but I imagine in the summer it could be very hot. Also the walls seem thin, so I could hear when people were using the shower next in the next room
spacey room, very well located, efficient hotel internet service is costly and not user friendly
Staff was very friendly and professional. Location can't be beat. Room was spacious. Breakfast in hotel restaurant was very good - many options. Rooms smelled old and musty. They were spacious but appeared worn down.
Is a very good hotel, luxury, clean and nice location with nice breaktfast
The hotel is in the best location, i could walk to most of the attraction and resterants in five minutes. Yes the price of friut plate was very expensive.
Location excepcional and facility to access importants points of the city Concierge should be better and the parking area in front of the hotel shoud be more organized.
Close to the city centre & shopping
Room, breakfast and gym Employees were not courteous. They were not much informed and we're giving wrong information also.
The location /cleanliness & service were excellent as was the buffet breakfast. The staff were also very helpful with local knowledge.
The position of the hotel is very good and affords easy access to restaurants and sites. Yes. The breakfast was not inviting and the service was indifferent.
Central location, comfortable room. Had to change room after first - had requested double, and it was really twin. Also lot of noise from street. Second room was fine.
The location of the hotel is great. No wireless internet in rooms
The staff were friendly, helpful and responsive. The room was spacious and beautiful. I love the frescoes! The location is perfect - just steps from the Old Town square.
large, airy room. asked for a twin ( 2 ladies) but upgraded free to a suite which had a double bed. however. hotel immediately made up the bed settee for me so in effect we had a bedroom each. staff- nothing too much trouble the bath. it was huge but also you needed a wide stretch to climb into it. it would have been impossible for some people to use and there wasnt a separate shower so no alternative bathing facilities. also there needed to be a handle on the wall as climbing out of the bath was a leap of faith with nothing to hold on to
very nice hotel in the center of Prague. Very nice interior terrasse.Highly recommended
small and central
The location was great and the whole style of the hotel inside and out was fantastic. The staff were friendly and very helpful i will definitley return to the Iron Gate on my next trip to Prague. Nothing
Excellent location in the heart of the old town. Our suite had a separate living room, comfortable furniture, excellent internet connection. Breakfasts had a great selection of items. Staff were unfailingly friendly.
Just a magnificent experience. Like sleeping in a museum surrounded by artwork and history. Fine, courteous staff and superp service. Nothing
The place was perfect and the breakfast was excelant.
Staff were always pleasant and helpful
The hospitality and the helpfullness of the staff whilst we where experiencing problems with lost luggage. They could not of done more to help us and made our stay so enjoyable.
The ambiance and attention to detail is amazing, great tavern and restaurant, breakfast is excellent. Service and staff was excellent also. Room has old world charm, fine furnishing, luxury feel. Rooftop terrace a big bonus, great view. Showers have no curtain. Water on floor after showered. Kind of annoying. That's it, everything else first class.
The Hotel is is the perfect location, right on the Old Town Square. The Hotel itself is filled with wonderful old world charm and the staff are excellent. The outdoor restaurant on the square and the rooftop restaurant are both excellent and the food was great. A real home away from home. The hotel was having issues when we were there with a new discotheque which moved in behind the hotel playing load music till 5 am, the staff was wonderful about it but it is an issue the hotel will need to resolve as it was impossible to sleep one evening with all the noise.
The staff were very attentive and the service was first class. The fact that when we arrived they did not have a reservation for us. I think they sold the rooms becasue we did not arrive until 10pm.
We loved our junior suite bedroom/sitting room. The position of the hotel on the Square. The convenience to shops and historical sites. The wonderful view from the roof garden. Good food. Polite staff.
The location, the quality of room, the pleasant service.
staff were friendly and great location. the room was spacious then i expected. also breakfast was good and great view from my room. it has an elevator but you still walk to your room half floor. you should ask somebody to carry your luggage if its too heavy.
large and clean rooms, the location of the hotel, the concierge staff was verry helpful there werw not bathrobes, breakfast was poor, the reception staff was'n verry helpful,the conditioning air was too cold, no view from window, the windows could'n be opened
It was what I expected from a Marriott. Good room size, facilities and good breakfast. The Marriott Prague specifically > no morning gown, no morning slippers, not much on amenities compared to other Marriott hotels in Europe.
the location is very good, friendly staff parking is expensive
The service in the bar was very good, hotel staff was friendly and helpful. The hotel is in a good location, 2 minute walk to metro stop and 10 minute walk to Old town Square. After staying at other 5* hotels around Europe, I was a bit disappointed by the rating of this hotel. At best it should be 4*. The rooms were just 'ok'. the breakfast was good, but expensive.
I thought the hotel rooms where a little tired and could do with a bit of an update to the rooms
everything expected from a 5* city hotel the water pressure in the shower was usually very low. also the water temp.fluctuated(maybe if somebody else also opened the taps in the same line...). this happened on both visits. may 18-19 and may 21-22, 2010.
excalent service, staff were very freindly and helpful
Situation was central to most tourist sights within walking distance Ouiet location but central. Decor good and a very comfortable bed at the end of a busy day excellent sevice staff very helpful in the hotel Would have liked tea facilities in room we had them in New York Marriot so missed them in the Prague hotel
Well decorated, very clean. The rooms are pretty spacious with comfortable beds, the bathroom also spacious with super large mirror. Overall, the equipment in the room was in great shape, nothing broken or overused. Very quiet rooms, we did not hear neither the street nor any other rooms, but our room was in the corner and the windows were pointing some back yard, so maybe not rooms will be alike. The bathroom had very poor air ventilation. There's no view whatsoever from any hotel rooms, the building is surrounded by another large hotel and another large building. The WiFi is super pricey, and I cannot understand why, though they do have an Ethernet connection available in the rooms, not only WiFi.
Location very central and easy commute to and from airport. Small bath
The staff was freindly and efficient.