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The location of the hotel was excellent, right in the city centre and a step away from Namesti Republicky metro The breakfast became boring, not much variety with hot food and the boiled eggs were very hard - there was no option to have eggs cooked the way you like them. The room was standard, unfortunately there were chocolate wrappers to the side of the bedside cabinet and an old pair of slippers under the bed. This was a bit off-putting. Although the hotel is ranked as a five star, it seemed more like a four star. It is still a very nice hotel and I would recommend the hotel for city breaks or business trips.
I liked the attention of the staff the most beside the excellent room. No complaints
Everything was fine, location is especially excellent... Breakfast room was small and crowded... Some staff was very helpful but there were also some guys in the breakfast room that were not polite...
Brilliant. Staff excellent and friendly. Wide selecton of breakfast - cooked breakfast, fruit, cereal, breads etc. The room was clean and well furnished. The bed, pillows and duvet were incredibly comfy. Bathroom was a good size with a great rainfall shower. On top of this the location was brilliant; everything in walking distance. Room service charge of 200CZ for every delivery. I thought this was a bit extortionate considering I wanted something which was only 120CZ in the first place.
The beds were very comfortable and the room spacious (for Europe). The staff was very helpful and friendly. An included hot Breakfast Bar was very much appreciated. The location was perfect as it was the spot where most tours kicked off. Nothing! I would absolutely stay again!
Everything was excellant from start to finish. Great location, all the main sights were easy to reach. Very comfortable and clean, excellant breakfast. They even left a bottle of champagne in our room the night of my boyfriends birthday. I can't fault anything about this hotel, I can't believe people complain about it.
Location and convenience No Bath robes and slippers in the rooms.
The situation, the quiteness, the praticality Aircondition (Functionning only on the prefixed degree by the Hotel)
the service was excellent. The staff was always happy and attentious. the building and the room were first class. The shower was too short. Thats the only thing we have to complain about this great hotel
Helpful staff, spa was excellent and location perfect. Included breakfast was a great addition Room didnt get turn down service and bed linen wasnt changed even when card left on bed to request this
Large room and bathroom, huge and delicious breakfast included, good location at junction of old and new city. Wonderful executive sitting room with free wine and drinks and food and friendly staff. Smoking was allowed in the public bar/lounge which made it unpleasant to sit there. Also, it would have been nice to have a nightlight in rhe bathroom. ,
The welcome was the best I've experienced in all the hotels I've stayed in. Both the Porter and Receptionist made sure that we were alright, and I saw them treat other guests in the same professional manner.
Great walking distance to everything with good facilities and friendly staff. Rooms were very nice as well. I reccommend staying here.
I like location of Hotel, design of Hotel I didn´t like smoke at hotel loby , it is not normal situation
Very quiet and well located in city center. Good Buffet breakfeast. Nothing
Rooms and breakfast fantastic. Located 5 minute walk from old town and bridge Only that people were smoking in lobby
Very comfortable room. Exellent breakfast. Freandly stuff. Very goid location.. All is Exellent!!!! Thanks.
I had a comfortable and pleasant stay at the grand majestic plaza. The location was great to walk down to all the major attractions, room were clean and beds comfortable and wifi worked great in the room. The breakfast was a good spread and they even make omelette or hard boiled eggs on request. I wish they had a gym. And found the housekeeping to be lacking - one day they forgot to put back the shower gel, which was frustrating to discover after stepping into the shower. And sometimes they'd forget to restock hand towels.
Clean, mostly helpful staff, modern hotel. Fine breakfast. Satisfactory WiFi. I missed the first two nights of my stay because of missed airline connections, owing to a medical emergency of another airline passenger. I called as soon as the plane eventually landed. I was 5 hours past the cancellation deadline at this point (5 a.m. Prague time) and the reservation staff was not at hotel. I called 9 a.m. Prague time and explained, asking they not cancel my reservation. This happened two nights in a row due to airline intransigence. Reservation staff refused to budge on refunding either night's stay, even after I had to extend the stay by one day and spend another $150. I thought this very poor customer service.
the room was very clean and the staff satisfied all our requests. nice breakfast. although we paid with cash when we left, for some reason my credit card was blocked for a few days after our check out and i had to ask my bank to resolve the problem.
Good staffs Blankets were not big enough
I loved the fact that everything was within walking distance and the staff was great! The only problem we had was an issue with our shower that was taking to long to fix. It took them 3 hours just to tell us that we have to move rooms.
Design Breakfast Bathroom Location Staff Warming floor in a bathroom Too much hot in the rooms and no ability to change it
Hotel location is very convenient, near historic center and restaurants.Internet connection is not wireless, but the cable one and pretty good, The staff is very helpful and professional.Overall good hotel for fair price.
We had an absolutely fantastic view from our river view room - the castle was much closer than it appeared in the website photos. All the staff were friendly and helpful. The restaurant was open for four hours at breakfast, giving us plenty of flexibility, and the range and quality of food was excellent. The shower over the bath was OK, but a walk-in cubicle would have been better. Staff appeared at the room every evening with chocolates and a weather forecast - a nice touch but I would have preferred it if they didn't let themselves in while I was in the bathroom. I'm sure they would have respected the do not disturb sign but I never think to use it in the evening.
The facilites, the staff, the location, and every aspect of the President Hotel was beyond expectations. A great experience!
size of the room, location. breakfast a bit poor
The breakfasts were great! Plus the view of the river was nice Eating in the bar because restaurant was not available
we were very satısfıed.
Location Unless you are a part of a Japanese or other Tour group, you don't count. Poor breakfast buffet. Bathroom extremely small.
I had a wonderful stay. If I have to go back or recommend a hotel in Prague, I would recommend this hotel. It was very quiet, clean and luxury. The breakfast buffet was very convenient. great and outstanding hotel! There was nothing that I did not like of this hotel.
Location was wonderful. View from the room great. Reception people and restaurant staff of the highest level. Doormen pushed a livery service instead of calling standard taxis. The livery service was at a higher cost.
The hotel room was excellent - I don't know if we had an upgraded room but the view of the castle at night was wonderful. The staff need to know that a smile works wonders.
good staff. Very bad management.
This hotel is facing the Vitava River and one block from main shopping and close to old town square. The rooms were spacious and the staff were excellent. Free Wi-fi in rooms and lovely buffet breakfast.
The location and the decor. No.
Staff very nice and helpful. excellent service we stayed in a room next to the lift. the noise was terrible!
The day we left my 13 yr old daughter was sick - we were allowed to keep one of our rooms without any fuss until 7.0p.m. - she was much inproved by then - that touch was just great No
The location was excellent. The room was luxurious. The breakfasts were plentiful and delicious. It was terrific having our car taken care of at check-in in this very busy city.
From the moment I arrived, Oktavi at the front desk established this Hotel as Superior in every way, I honestly felt like I was being received at a 5 star hotel. The room was excellent, enormous windows, luxurious linens, a bathroom that anyone would envy to have in their own home, (a full-size deep-set tub, antique external plumbing fixtures of stainless and brass, Carrera marble everywhere, a bidet and plenty of counter space). Breakfast was the best of 8 hotels I stayed in on this visit, endless variety, perfect service, mountains of choices. I loved this hotel, it was worth twice the price I paid for it. Housekeeping was the only weak point, but even so, it wasn't bad enough to complain about. It was only a shadow in an otherwise perfect experience.
If next time I am go to Prague, I will stay only this hotel.Thank you.
Quality of fixtures and finishes was high - Bathroom very nice, Breakfast room and selection excellent. Service of all staff very high. Location very good.
Staff spoke English very well and helped with every little detail.
The staff service is outstanding, perfect and very nice.
The hotel is situated next to the one of central street in Prague. Service is excellent. They have problem with Internet connection. It was exception that this time I really had to connect with the Internet... but I couldnt.
Proximity to all sites in Prague, to the metro, to the trams, to the shopping area. Service excellent. Bar very quiet at night. We had to go out to have a drink in a social atmosphere.
location is excellent. you can do all the important sites by walking. you don't need the metro. It was not 5 stars hotel service. We needed to argue about late checkout although the hotel was empty, the food in breakfast was cold, the room was small and no ventilation. The price of the transfer from the airport was outrageous.
Very friendly staff, excellent location for the Christmas markets
Beautiful room and very good service from the staff
Helpful friendly staff and extremely comfortable and attractive accomodation
right in the center of the city, the hotel is walking distance to all main attractions. a very helpfull concierge and front desk. slight problem with the climatisation of the room due to weather transition period which was solved immediately by the technical service.
The staff were helpful. When I was told by the breakfast lady that breakfast wasn't included in my room & I showed her proof that it was & she wasn't honoring it, the front desk manager corrected the error The black out curtains in the room, facing the bright street were broken
The hotel rooms are decorated very nicely offering a sense of luxury. (1) The hotel was located further away from the major sightseeing attractions than I expected. (2) The hotel staff were fine however they often seemed put out at the front desk when asked for assistance. (3) The duvets on the beds are too small, leaving us exposed (and, therefore, cold) throughout the night as we slept. (4) Smoking is allowed in the common areas of the hotel which made it unpleasant for us non-smokers.
Beautiful room. Very good restaurant. There didn't appear to be any routine schedule with regard to housekeeping. Sometimes it would be before noon and one day the room hadn't been cleaned by 2 or 3 in the afternoon and we refused service because we would have had to leave the room.
I am picky and spoiled when it comes to hotels. I stayed in an executive room for three nights here and it exceeded my expectations and rivaled some of the most luxurious, expensive hotel rooms I have stay in -- and at a small fraction of the price!! The hotel is a short walk to everything, a train station is less than a block away, and a tram runs right out the front door. When you first enter the hotel, the lobby is deceiving because it is small, worn and, dated. Enter you room and wow! The upgrade to the executive room is well worth it. It was exquisitely appointed, spacious and luxurious with a powder room and separate full bathroom. L'Occtaine toiletries were a nice touch. The bed was very comfortable and the linen was exceptional. The room was quiet. The breakfast spread in the hotel's famous restaurant was excellent. I am glad I booked the room with the breakfast option. It was very well worth it. Bottom line: I doubt I will ever find a better value anywhere in the world any time soon. The lobby needs updating.
Location was excellent. The concierge was most helpful with concert tickets, directions, and a recommendation for a great restaurant. Very nice breakfast. All staff I dealt with was very helpful.
nearness to Old Town 5 minutes walk and the Cafe Imperial
Great art deco design with some excellent attention to detail and in a great location (if you turn right out of the front door). Room quite spacious for a city centre hotel. Bar is small - not somewhere for an intimate or quiet drink. Bar staff were often absent and never enthusiastic. Rate quoted on activehotels.com was not what was charged by the hotel - the rate was quoted in Euro and the hotel charged in Czech Koruna.
Is a very good hotel, luxury, clean and nice location with nice breaktfast
The hotel is in the best location, i could walk to most of the attraction and resterants in five minutes. Yes the price of friut plate was very expensive.
spacey room, very well located, efficient hotel internet service is costly and not user friendly
Close to the city centre & shopping
Location excepcional and facility to access importants points of the city Concierge should be better and the parking area in front of the hotel shoud be more organized.
Everything! The hotel is beautiful! As we arrive by car there's no parking facilities.
location and Hotel were great!
beautifull, charming interior of the hotel, especially Cafe Paris that unfortunatelly restaurant Sarah Bernhardt was under reconstruction
surroundings and friendliness of staff.
Central location and decoration of the hotel. Rooms very clean and maintenence very accurate. Good breakfast quality The furnitures of the lobby are out of date
From the Reception Staff, to the Staff in the Restaurant, all were courteous, warm and helpful. The breakfasts were first class and our dining experience in the Sarah Bernhardt Restaurant were delightful. Too many Americans who seemed to commandeer the restaurant at meal times, and the rest of us couldn't get a seat!!!
Hotel is in a great location and had a nice welcome from all the staff
The hotel had a lot of charm. You live in the history of the hotel. But is also very comfortable hotel. New bathroom, good wifi etc... Breakfast was very good. The lighting could have been cosier in the room
Staff and Cleanliness No coffee and Tea facilities in the room
opera, recitals and general sight seeing
great staff, great location, beautiful hotel, just wonderful! nothing!!!!
Quality of the room,reception staff friendly always wanting to help.Quality of food.Central location. Most unfriendly restaurant staff.Never saw a smile. It seemed as if just pouring a cup of coffee was doing us a favour
mostly location some of the service
Great hotel with a wonderful location. 24-hour bar and restaurant were exceptional. Friendly and helpful staff.
Very helpful and nice staff! Excellent location for shopping and tourism! Good breakfust Paying wifi access unless you're on a suite.
location of the hotel 1- There is no available iron and iron board in the room, whenever you need it you have to call and they bring it to you and the come and take it back after 1 hour. 2- there is no much choise in the BF.
Friendly and helpful staff. The buffet breakfast was expensive as well as drinks, juice, coffee and snacks at the Hotel Bar
Hotel staff was friendly and accommodating. We had 3 people in our party (two twins and a extra bed). The hotel room was a little tight for 3 people but we only stayed there to sleep. Location was fantastic. Everything was within walking distances to great clubs, bars, and food. I highly recommend checking out Bombay Bar and then M1 Ultra Lounge for a great night (get bottle service). The main tourist attractions were 10~15 min walking distance away. Nothing really but if i had to nitpick: Room was a little small. The elevator was slow? They charged for late check out ($30 for 2 hours - think). In comparison, we didn't get charged for late check out in Amsterdam, Berlin, and Vienna. Laundry was expensive - pricing based on individual article of clothing.
Clean, great location, nice facilities, nice staff, quiet
Excellent location ,very nice staff , comfortable rooms , good value for money
what great and in a great location.
We stayed for 4 nights and everything was just wonderful. Most of all was the location (right in the center of the city) and very luxurious for it's price! We got a much better room than the one we booked and even a small problem with the a/c that was making noise, the stuff fixed it right away and everyone was very polite! Everything was perfect! Nothing bad, everything excelent, we will be staying there any time we visit Prauge
comfortable , but boring , unappealing and oldfashioned without the old charm. Friendly staff
very nice hotel in the center of Prague. Very nice interior terrasse.Highly recommended
large, airy room. asked for a twin ( 2 ladies) but upgraded free to a suite which had a double bed. however. hotel immediately made up the bed settee for me so in effect we had a bedroom each. staff- nothing too much trouble the bath. it was huge but also you needed a wide stretch to climb into it. it would have been impossible for some people to use and there wasnt a separate shower so no alternative bathing facilities. also there needed to be a handle on the wall as climbing out of the bath was a leap of faith with nothing to hold on to
The location of the hotel is great. No wireless internet in rooms
The staff were friendly, helpful and responsive. The room was spacious and beautiful. I love the frescoes! The location is perfect - just steps from the Old Town square.
The location was great and the whole style of the hotel inside and out was fantastic. The staff were friendly and very helpful i will definitley return to the Iron Gate on my next trip to Prague. Nothing
Excellent location in the heart of the old town. Our suite had a separate living room, comfortable furniture, excellent internet connection. Breakfasts had a great selection of items. Staff were unfailingly friendly.
The location /cleanliness & service were excellent as was the buffet breakfast. The staff were also very helpful with local knowledge.
small and central
The position of the hotel is very good and affords easy access to restaurants and sites. Yes. The breakfast was not inviting and the service was indifferent.
Central location, comfortable room. Had to change room after first - had requested double, and it was really twin. Also lot of noise from street. Second room was fine.
The staff were very attentive and the service was first class. The fact that when we arrived they did not have a reservation for us. I think they sold the rooms becasue we did not arrive until 10pm.
Staff were always pleasant and helpful
We loved our junior suite bedroom/sitting room. The position of the hotel on the Square. The convenience to shops and historical sites. The wonderful view from the roof garden. Good food. Polite staff.
The location, the quality of room, the pleasant service.
The ambiance and attention to detail is amazing, great tavern and restaurant, breakfast is excellent. Service and staff was excellent also. Room has old world charm, fine furnishing, luxury feel. Rooftop terrace a big bonus, great view. Showers have no curtain. Water on floor after showered. Kind of annoying. That's it, everything else first class.
Just a magnificent experience. Like sleeping in a museum surrounded by artwork and history. Fine, courteous staff and superp service. Nothing
The place was perfect and the breakfast was excelant.
The hospitality and the helpfullness of the staff whilst we where experiencing problems with lost luggage. They could not of done more to help us and made our stay so enjoyable.
The Hotel is is the perfect location, right on the Old Town Square. The Hotel itself is filled with wonderful old world charm and the staff are excellent. The outdoor restaurant on the square and the rooftop restaurant are both excellent and the food was great. A real home away from home. The hotel was having issues when we were there with a new discotheque which moved in behind the hotel playing load music till 5 am, the staff was wonderful about it but it is an issue the hotel will need to resolve as it was impossible to sleep one evening with all the noise.
staff were friendly and great location. the room was spacious then i expected. also breakfast was good and great view from my room. it has an elevator but you still walk to your room half floor. you should ask somebody to carry your luggage if its too heavy.
Helpful and pleasant staff and good location for city visit to Prague. 1) The spa and facilities was out of order and we were not informed about this in advance. We were only told about this on arrival at the hotel. 2) The carpets in our room no. 334 were heavily stained and looked dirty.
The hotel and spa were beautiful and the most perfect place to celebrate an anniversary. The rooms were tidied multiple times per day and the service was impeccable. Nothing
Beautiful hotel in a great location.
very far from the center
location, public spaces, service the room was a little on the small size
good level of service and facilities the hotel bar prices are a too much
The hotel was beautiful and very clean. The facilities were excellent and the breakfast amazing! The hotel advertised its spa and pool facilities, however they were both out of service until further notice. Felt ripped off as we booked into the hotel on the basis that they have spa and pool facilities. We did not receive a discount for the inconvenience. There was also no hot water on the day of our arrival which is not acceptable for a 5 star hotel.
room comfort and design,breakfasts,hotel building and the spa +swimming pool insufficient room heating
Good staff. Bad furniture and very dirty. Bad Furniture. Bad food. No spa. Dirty towels. Dirty carpets.
Building interiors are stylish, give a very pleasant feel, the breakfast was excellent, cigar bar is small but cosy. The gym is rather poorly equipped, and the cheaper rooms in the modern annex to the buildings are to small.
excellent pool and sauna rate for breakfast was steep in terms of price but there was an excellent cafe about 5 mins walk from there which was nice to sit outside
location main loby,
Very nice staff at both reception and restaurant! Very comfy bed, nice quiet room. We will definitely come back to enjoy the night and the food at Zinc!
Great hotel in the very city center! We enjoyed our stay a lot, inluding the dinner at a Zinc restaurant!
Very nice hotel in the city center, close to all main sights. Quiet room, friendly staff. They also have very good restaurant, definitely recommend! Really glad we have chosen this hotel!
room was spacious. very limited vegetarian food in brakefast and lounge
The staff in the executive lounge were most helpful...ad the location was great for our first visit to Prague. The management attitude is very poor when it comes to assuring my satisfaction with the maatresses in the hotel...like sleeping on the floor. and I have a billing problem. They did not honor the rate you gave me of 217 euros per night.,
Location and friendliness Noise from construction which was not told to us prior to check in
I had good time in the hotel the AC is not qualified
Very comfortable stay, friendly staff, good spa/gym facilities and a small pool even, and a great location in the very centre of old Prague City. I thought the breakfast was pricey, especially when the menu was limited compared to many other Hotels of its Class !
The Hotel is beautiful, the room was exceptionally comfortable great bathroom with bath & lovely Crabtree & Everlyn products. Health club included a small swimming pool.The location is excellent, tram stop almost outside the front - which made getting around the city a breeze, fast & efficient service. Also a supermarket opposite. The Hotel is very convenient to all the sights Having to check out