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helpful staff, central location, relaxed atmosphere
We liked the near location of the shopping center and to Tesco, since there were some things we needed to purchase before the christening. The rooms were clean and we had hoped to get more use of the rooms. We did not like the fact that we had arrived at 8 a.m. drove from the airport and had asked to have the rooms available at 9 a.m. However when we arrived, we were told that the rooms weren't ready, we had to wait until nearly 10, then the twin room ws not a twin, just a double bed. We had to ask to get a twin as it was booked that way, Again a wait and they were moved to the next floor up, not adjacent to our room.
Friendly efficient staff and a comfortable room. Good breakfast choice. Room was too hot. Bathroom look tired - grouting and sealant could do with a dose of bleach to remove disclouring and mould.
Clean and friendly. Cost of the bar drinks.
No real bad points although the window could do with a clean as it wasnt very pleasant looking out but didnt really affect my overall experience.
health and fitness facilities, clean room bar and restaurant area were bland
Well located to take in Liverpool & Manchester surrounds, great value for money.
Liked the parking facility, the dining room and the general appearance of the hotel. The staff were very friendly and helpful.
Very frendly staff
After complaining to reception staff about the night staff found their attitude to be quite flippant. I wasn't offered any form of reimbursment or even a token of apology.
staff very good. nothing was a chore for them
The hotel was well located for my purposes, staff were unobtrusive, room was clean with a good bathroom. Tip: ensure you get a room away from the main road. The cooked breakfast buffet set me up nicely for the day. Do not drink the coffee at breakfast, it's only distantly related to the real thing.
Hotel was everything that I would expect from Ramada. Excellent I currently stay in a former Ramada Encore hotel in Walsall with the same excellent facilities and self service breakfast at no extra cost. The only bad point would be the extra charge for breakfast.
From check in through to check out on the sunday the staff throughout the hotel were very freindly and helpfull and I have booked a further weekend break 08/08/2008 keep up the good work
ease of access from major roads network. Cleanliness
Very helpful and friendly staff, very clean, smart-looking rooms. No refrigerator or air conditioning.
Excellent value - very clean - good location No bad points
Only 2 days old everything new staff very helpful
Good rooms, clean and tidy. Courteous staff. Could do with more heating in this bad weather! Cold during the night.
The room was very warm and comfortable and the buffet breakfast was more than enough too last until lunch time The television had no sky or freeview channels
Staff were friendly and efficient Poor internal sound insulation meant that I was woken by the early riser in the next room. I might as well have stayed in a Travelodge and saved some money.
The hotel was ideally situated for the event we were attending. Staff were extremely helpful. Breakfast was excellent We stayed at Premier inn on Friday 9th April at a cost of £29 but on Saturday 10th April the price jumped to £109. This was rather expensive condisering the amount of time we spent in the room as we were attending Grand National Event.
the staff the food the location the tv in the reception poor picture quality
comfort and cleanliness of the rooms and friendly staff
The convenience of booking online, easily accessible location, comfortable room, friendly staff, cleanliness, good food
We found the staff very friendly and helpful. The receptionist especially.She gave us directions tofind our way in the city and offered to ring for a taxi for us to take us to Huyton station. It arrived almost immediately. Would be nice if there were 2 easy chairs in bedrooms instead of just 1.
The leisure facilities
The gardens outside outdated interior in the room; non functioning heating
Bar and restaurant service was poor
Good location and very nice looking Gym was very small Food was priced high for the quality
Front desk staff were excellent The coffee for breakfast and the separate coffee bar were uniformally terrible. Training as a barrista would help them get a decent coffee out of what is a good espresso machine.
We were able to stay in a good hotel with our dogs. No
My only negative was that my reservation hadnt been passed from booking.com to the hotel. The hotel did however honour the booking and the rate.
convenience having to wait over 1 hour to check into room
service at breakfast - slow, forgot orders, dirty cups, dirty cutlery, jam pot smeared with dried ketchup, tray where jams etc stood on table was dirty - think honey , poor selection fruit, evening meal in lounge our first choices were not available, and starter was sent out with homous instead of guacamole as they had run out of that also. Bathroom smelt of old urine. Room was noisey from a TV next door / interconnecting door which was not turned off until 2am - hotel staff did not want to enter room to turn it off as guest was out so they moved my room at 00.30. charged us for full cooked breakfast instead of continental on both mornings. Also larger coach party was staying at the hotel all of whom were up at 6am making alot of noise in corridor this wasn't a problem as also had an early start but would of recommended trying to seperate coach party guests and other guests if they have got an early departure. My collegue was also woken by people on motor bikes outside her room in the early hours. and her bathroom smelt of drains on the 2nd day
The staff are always friendly. On this visit the e mail from booking.com hadn't come through the whole time i was there.
I thought the staff were superb. Very helpful and approachable, they really are a credit to the hotel and made a lovely change compared to some we have stayed in.
our room was lovely and it was a very romantic setting.I would recommend it to anyone,If I was to go back to ellesmere I would stay at the holiday inn.
everything was very good
the gym and pool no
Excellent staff very courteious and helpful especially in the resturant Extractor fan in bathroom didnt work and no got it fixed even aftrer we had asked them to do so
this was a very good hotel,easy to find and a good central location that met all our needs.The breakfast was great and being able to sit outside with our morning tea on the canal side was a real bonus.The bar staff on the evening was also very helpful. The only slight problem was on our departure,when paying the bill it was different to the amount quoted but this problem was soon resolved with again very pleasant reception staff.
Comfy bed, good facilities
The breakfast was adequate for £8 each Very shabby room , dirty , cobwebs , peeling wallpaper, 2 wall lights hanging from wall , bulb missing ,dingy , no shampoo or gel first hotel i have ever stayed in where no toiletres complained to manager and couldnt be moved due to wedding however price of room reduced from £64 to £24 At £24 the room was just about adequate , however I will not be booking this hotel again overall very disappointing
Value for money was great and breakfast was good. Hotel staff were helpful too. Nice friendly feel. Our party's rooms weren't all together and the beds were not comfy ast all. Our bath wasn't that clean. Found hairs in it when I went to bath my baby.
It was cheap. It was really noisy, the staff kept us waiting ages for check in and the rooms were really hot.
Very helpful staff. The hotel is verypopular and the bars were therefore very busy. This was a cheap and cheerful booking, some of the decor was in need of refurbishment, threadbare carpets etc.
Size of room TV reception was very poor
It was clean, tidy and the location was was very good for my arranged meetings and access to and from the motorway The rooms were extremely hot. Ironically, there was air conditioning in the corridoors but not in the rooms. I had an uncomfortable night coping with the heat.
yes wirlpool bath wos not working .i had telephoned in the morning to check every think was ok told it was.later found out it had been broken for a while ( i was not happy ?)
I thought the staff were friendly and very helpful. The bathroom in our suite was tired and dated. There was mould on the ceiling and a cracked floortile. The bathroom looked like it had been installed in the 80's and not updated since.
Friendly staff, very late bar and decent breakfast. Overall need of improvement to the hotel deco required to make a better impression to visitors. At present hotel looks shabby and dated.
Everyone was very friendly and the room was very comfortable. No
Prety house and good breakfast. Large parking Good staff Rather difficult to find even with a gps! Search for Hooton instead of Ellesmere Port ...
Superb room, excellent service.
The rooms were spot on. Very clean both bedroom and bathroom and were really comfortable and decorated fantastically Perhaps a bit more soundproofing, snoring from other rooms bit off putting
Owner and staff very helpful and friendly exellent service very high standard but still had that personal touch that is often lost with some hotels I would have no hesitation in recomending this hotel to anyone (superb) There where no bad points
spotless facilities family run hotel with comfortable rooms and a welcoming atmosphere and i was made to feel welcome. well decorated rooms with good amenities
Such a friendly place to stay. The hotel is a family run business and makes a great change from the usual branded hotels. All the staff were great and so friendly. The evening meal was amazing, worth staying in the hotel just for this. The room rate was great value and the meal was very reasonably priced too. Overall I stayed for business but I will be going back for pleasure.
Clean Comfortable Good parking facilities None
Excellant room and service. Very clean and weloming. Our room was adjacent to a marvellous garden which we could relax in. Restaurant was closed on Sunday night.
Large rm, choice of rm only, late bar - local event was a late finish so really appreciated a drink as I was driving. Tv with teletext, plenty of parking space despite a private dinner party in Hotel. Double rm was actually a family rm, if I had known this then 2nd single rm would not habve been needed (a twin room required) and this would have saved the extra expense incurred. Walls are paper thin, thankfully other guests were not noisey when they passed my room or the rooms either side.
The lovely atmosphere, spacious room and good breakfast were the best bits. There was also a good view of the lovely garden from the bedroom. There was a humming noise coming from the kitchen freezer next to the bedroom,
always had a pleasant stay at this hotel. breakfast was very good with the choices. when i booked this hotel i asked for a double. however when we arrived we where given a twin room.. when i complained they moved us with no trouble.
Food very good although often had to 'prompt' to get for example, butter / water etc. No clock in room. Water pressure for shower poor
The room & bathroom we could not fault. The evening meal was very good. The breakfast was plentyful. Staff very helpful. The barrier entrance to the hotel made your car less vunerable from being stolen. Unfortunatly, my wife & I had to wait forty minutes before we could obtain our room key, after a late drink in the restaurant!!! No staff during this forty minutes to contact!!! Please Note : This did not take the shine off our stay at the hotel or rebooking!!! Just concerned of lack of staff during this period!!!
The breakfast was poor, items run out, long wait for a plate(!) and fried eggs, hot food actually luke warm, coffee barely drinkable, sausages barely edible. Service poor.
the breakfast was good, no eggs though. the internet didnt work in my room
Frienliness of staff n/a
Room was clean I only stayed for one night I did not see many other staff to comment on On the day we arrived there were two weddings and thus left residents without anything to do we found it hard to get drinks from your bar
The room was a good size and comfortable! I found all the staff to be helpful! The car park was clean and tidy and the gardens nice! I think a buffet breakfast should be included in the price!
Friendly staff were very welcoming and made check in and out very easy and fast. Comfortable lounge bar and restaurant. Great food. Clean, nicely sized rooms. Two beds put together (nice big bed if you can make do with the join) and slightly soft mattresses. Hairdryer had seen better days but did the job.
The helpfulness of the staff. We could hear the ain road form our roon.
The staff were so friendly very smartly dressed and very helpful. The food was gorgeous and the staff in the restaurant were exceelent a credit to The Quality Hotel Chester
The check in staff were friendly, welcoming. The bar staf and restaurant staff were pleasant. The hotel was badly in need of a refit, very dated and tatty. The swimming pool had a moldy fetid smell. The lockers in the changing rooms did not lock and there was no soap in the showers.
room was lovley,food excellent,enjoyed the motown evening,but dissapointed that we didnt have time to use the pool and saunas the bar and enterainment room could do with being a bit bigger and also some airconditioning in there it was so hot.
Convenience, close to cities.Good parking. Large refurbished room
Comfortable room good price for hotel with gym gym facilities being restored was not advised there would be no lockers etc when making reservation
some of the staff were ok the whole place was dirty in particular the so called health suite which was absolutly filthy. the standard of food in the restaurant was poor in particular the breakfasts which were never fresh and often left on the plat by myself and other guests. the hotel staff don't know the procedures it took me 30min to check out making me late for an appointment.
The pool it was very refreshing. The food was lovely and staff were very helpful. We will stay at a quality hotel again.
The swimming pool was clean and reasonably sized. The bed was uncomfortable. Towels were a bit dated. Room was always cold on my return each evening as staff were always turning the heater off.
Had booked a standard room but only had a basic room available. Walls thin could hear neighbours. Difficult to find room, no information displayed as to which direction to go. Alot of stairs and dark corridors. No lift. Few car parking spaces and very difficult to manovour.
The Hotel staff ,cleanliness and quite.
Non good .......chinese takeaway next door saved the night!!! Shower dripped all night, air freshener in very small room went off loudly every 10 mins 24-7. Wardrobe was collapsing, pubic hairs in the bath, cobwebs above the bed. Kettle on the floor, smallest room ever, never mind open the window for fresh air...wrong move gutter completley full of dog ends I mean thousands of them and pidgeon poop all over the window sill.
Nice small hotel,comfortable and very cheap!
Very friendly and helpful staff, answered all the questions I had to ask very effiecently
Great value for money. Good location. Not too noisy. Off road parking. Easy atmosphere. Big en-suite room. Free wi-fi. Early breakfast. Friendly staff. Dining room closes too early. Basic furniture. Small bathroom. No electric shaver points. Limited tv stations.
1-It was in a very convenient location. 2-When we left. The bathroom, Very dark coloured bedding, curtain hanging off the runners.
breakfast facilities were excellent. plenty of choice kids complained about the size of their beds, ended up sleeping in our bed.
Hotel very basic, restaurant for breakfast dirty, breakfast poor
food in the restaurant was ok.
Room cleanliness and all appliances in working order. The additional bed was installed very quickly by the hotel staff. Check in. There seems to be a lack of communication between yourselves and the hotels. We had booked a room for 2adults + 2 children on arrival we where advised that the room specified by the booking company was a double room. There`was also concerns by the hotel regarding the breakfasts, included or not included.
It was warm quiet and clean. The location was handy for St Helens and the postcode took me directly to the Hotel. The staff were very friendly and helpful. Only cheep pub food on-site, service like a canteen and only one other restaurant in the area.
The rooms were spacious and the staff were friendly. They didn't give fresh towels everyday.
I wouldnt pick any other hotel , its premier inns every time for me, I recomend them to everyone I meet, keep up the good work, None
Spent an evening at Haydock races.
Not the most prepossessing location but it suited me well. The staff were very helpful when applied to.
the staff very helpful rooms comfortable. location excellent to visit other places of interes shower needs a bit more power
It turned out to be a pleasant surprise, both the evening and day receptionists were pleasant, we all slept very well on comfortable beds, the hotel was quiet and best of all the towels were large and fluffy. We would definitely stay in a Premier Hotel again as the price was amazing and included breakfast.