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Delicious good value food and very friendly helpful staff, hotel is a lovely old building in a beautiful location Rooms are in need of some refurbishment but this is planned for the near future
Staff is really nice and friendly, in overall the hotel is comfy and nice, the bar is awesome and you have a chance to meet some locals because it's open to public Two things - should work on the food, it wasnt bad but we expected something more out of it and should get some guiness in the bar :)
The leisure facilities! Our room seemed recently decorate but the hotel looked a little tired elsewhere but the pool and changing area were fabulous and the reason we booked I thought breakfast was a little steep at £7.50 each so we declined
the fitness facilities/swimming/gym/sauna The early am/late night noise from upper and adjoining bedrooms made restful nights difficult. The bedroom was unbearabley hot. We were initially invoiced for breakfast for 2 days that we did not have (had breakfast 1 day), although this was quickly resolved (only discovered as we checked the bill prior to paying). Breakfast was overpriced for the portion size and overall quality.
Food was mediocre, staff were poor and seemed far too busy. Good location. Not worth the money.
Swimming pool and sauna. Interesting historic and scenic location. Would just like to comment that there seemed to be a lack of staff. One Polish girl ran the bar all evening until closing time. At 7.00 AM next morning she was already mopping floors which she had to stop in order to cook breakfasts.While guests were eating breakfast she was vacuuming Reception and the bar, nipping back to the kitchen to cook toast etc. Seems likely that she cleaned the rooms later as well as no one else was in evidence.
visit relations food could be better
The team at the Burton are excellent. They are all helpful and firendly and we know then well so its a favourite place to stay There were one or two minor things about the cleaning of the rooms that needed attention. The rooms also need some TLC and refurbishment.
The pool and leisure facilities were good. The staff were polite. The service for food was poor and whilst the room was adequate, it was not generally clean, the mattress was in a poor condition resulting in general discomfort. The shaver socket was not working and there was no remote control for the tv which had only 3 channels available.
room was excellent, staff were very friendly, food was excellent
good food , good beer , friendly staff , quiet.
Friendly Staff and Clientelle, We were allowed our dogs in the room at no extra charge, excellent food, thoroughly enjoyable,Would recommend Nothing
Food was very good Rooms are in need of refurbisment and the frustration of the door key not working correctly
Interesting building, close to town centre, staff friendly and helpful On arrival room very cold. One of the coldest nights of the year yet despite pre booking no-one had the gumption to turn the radiator on
Excellant food /very good service Soiled toilet I had to clean given triple room on arrival not sure if towels had been used hanging over sink and bath single bed looked clean but standard of make up very poor I thought it may have been used on checking I gave them the benifit of doubt should have been given room14 but given room 15 room on arrival basic room for executive room perhaps 3beds makes room executive room
Hotel in general need of re-decoration - this gave the rooms a poor appearance
Breakfast Staff attitude, condition of room
A beautiful hotel and stunning four poster room, very well looked after by exceptionally friendly staff, both breakfast and dinner in the restaurant were superb and excellent value for money 10 out of 10
The Only thing I enjoyed was the food If room 14 was supposed to be executive, then I dread to think what standard would be. To say I was dissapointed would be an understatement. One bedside table didn'twork, the shaving light in the bathroom didn't work, the TV remote control was faulty, windows were drafty, an extension lead wa used to supply a number of electrical items. I would not class room 14 as an executive room.
Friendly Staff. Large bedroom. Food was well prepared & good value.
The food in th restaurant(carvery)was excellent probably the best piece of beef I have ever had at a carvery. The breakfast was also wholesome and delicious. The room was allegedly an executive room. The bed was very uncomfortable and sagged very badly in the middle. The iron did not work neither did the hair dryer. The room overlooked the main street but the sash windows did not fully close.
Very friendly, country pub style. Excellent food, good beer External steep stairs to bedrooms
The cleanliness of the hotel rooms were fantastic. The beds were very comfortable and the bedlinen was superb. The staff at the hotel were very welcoming and attentive to all requests. Overall I would recommend it for anyone who wants an overnight stay. There was only one bad point and that was some dog excrement in the hall from the rooms to the dinning room, which unfortunately I trod in. However the staff made sure my shoes were cleaned. It was an unfortunate incident for which I believe a one off, and the staff were very appologetic.
the Staff were fantastic, the prices were good, would recommend n/a
Comfortable room, friendly staff, excellent breakfast Would have liked to have been able to check in before 6pm
welcoming staff; generous food portions; quiet location; off-street parking damaged shower nozzle holder
the rooms were really clean and nice. The staff very helpful. The food plentiful
The friendliness of the owners, staff and local customers. The food was excellent at both breakfast and evening meals. Bacon was the real thing! The shower in the room was a little 'hit and miss'. The temperature control was not working so had to 'dance' around the shower.
Fulfilled my requirements for an overnight stay that was comfortable and adequte. The member of staff I saw ( The cook) was friendly and helpful and cooked and served a good breakfast.
Excellent food and real ale Very poor public transport
This is the second time we have stayed at this Inn. The food is very wholesome and tasty and the portions are enormous! This is a very friendly country pub with clean, comfortable accomodation, and is great value for money. We were attending a cycling event and the staff got up early to prepare us an excellent breakfast.
Genuine medieval building. Very attractive room original structure ultra modern bathroom- very good features. Good breakfast. Fair value for money.
Room and facilities were very good. Food also.
Room vas very spacious and decorated and furnished beautifully. Everything very clean and in excellent working order. Staff not very friendly
Comfortable bed. Quiet after pub had closed. Shaving a problem; mirror was on wall opposite wash basin. Pub is popular with locals and the courtyard outside room was noisy until midnight.
Great room, large modern bathroom, spotless. Loved the little snug bar with log fire and friendly locals. Friendly staff, excellent food in restaurant, good value. Remember this is an Inn not a Hotel