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Friendly staff, excellent supper, picturesque location, good swimming pool Only one pillow on the bed, breakfast was not so fantastic
Nice hotell, large poolarea, good for walkning, nice breakfasts. The restaurant was not especially good and didn´t comply with the "wellness" idea.
The location is very isolated and the new road is not in the GPS navigation system 2007 from mercedes.
A good location, close to the town and easy to access. We waited an hour between ordering dinner and receiving our food. No explanation or apology was offered.
Exelant breakfast, good value for money Reception speaks poor english,
Excellent hotel in a beautiful country setting. Helpful staff and excellent facilities. Rooms large and comfortable. Free parking
very nice breakfast. the facility in the hotel seems very old.Sure, the hotel has a long history.
Large modern bathrooms and dinner in the hotel resturant was one of the best we enjoyed while in Germany. The staff are very accommodating.
The staff was outstanding - very friendly and accommodating. They bent over backwards to call another local hotel to get me an internet connection as theirs was down. Very nice rooms, comfortable beds, crisp cotton sheets and down pillows. The hotel is a great value given the dollar/euro difference right now. It's in a very scenic location on the lake, but don't expect a lake view for the $$. Internet connection was "down" because they were updating the WIFI hardware. That was a disappointment as I work while on the road. Nevertheless, the staff called a local spa hotel to arrange a connection. There was no English language instructions for using the cable television which frustrated my 82 year old father. I'm pretty tech savvy and I even had a hard time trying to figure it out.
Beautiful location and great facilities
The hotel has a very good location, just in Neubrandenburg heart, very clean and the prices are within the budget. There was no swimming pool :-(
Good bed for sleeping
very friendly and helpfull staff, comfortable bed, good breakfastbuffet. even though it was a non-smoking room, the smell of old smoke was everywhere in the room.
Very clean hotel, comfortable room, helpful staff
Very clean, great breakfast, very helpful staff, good value for price Internet access is very intermittent, signal weak.
A quiet charming hotel, refurbished to a high standard for a small town establishment, under the careful supervision of the owners. The only annoying thing was the creaking floorboards on the landing of the old building. However, most rooms are in new annexe.
Nice staff, fixed dinner too us in the evening without any problem though we arrived late Staff couldn't speak english very well
Staff seemed a little hassled when we arrived and departed, attempting to answer the phone and deal with uson each occasion.It was not very easy to find, especially as the signs all pointed to the Hotel Hellfeld, with no mention of Greenline. Food OK, breakfast unremarkable. Car park good. Knowing it was near the airport would have helped. Fire exit next to our room blocked by huge plant in tub - no chance of moving it in an emergency
The food and the service in the restaurent was kind and shift
This is a very nice hotel and the Staff is very helpful even with the language barrier. The trip to Berlin, surrounding attractions (in which pamplets were left in room) is a very pretty with the tree lined roads. The only con is no credit accepted, but with the extremly low price this is little problem.
very friendly staff and enviroment is good. The yellow bedding is uncomfortble. There is no table to put my computer. Payment is only by cash.
We were very lucky to have chosen this neat and friendly hotel as the last stop during our Euro tour of 2009! Everything worked perfectly: spacious rooms, nice terrace, peaceful surroundings. Great dinner and nice breakfast, too.
Pleasant location, comfortable and quite spacious room, limited but adequate dinner menu Staff did not speak English (but maybe they don't have many English visitors)
The area was quaint and the staff were super friendly! Breakfast was great!!! The beds were not comfortable, nor did they feel clean.
nice staff and good service. poor breakfast, uncomfortable beds and the staff didn´t speak english.
Great location, only ten minutes' drive from Neubrandenburg. Quiet and comfortable, easy parking facilities. Good breakfast. Nothing
The location in country side and close to Ravensbruck There was a dining room at the hotel but was not available before 9 PM. for the evening meal. In no way we were able to convince the owner for an earlier serving So finally we went to another guest house with a nice restaurant not to far away by car.
A very good and kindly staff. Good food in the restaurant. I do not like that I have to pay to get on the internet - in the description it says that internet is for free.
Hotel beautifully clean, with lots of well thought out touches. Staff keen on quality, and nothing to fault except the absence of a lift, which isn't life-threatening. Overall pleasant, and thoroughly recommended. No lift
Rooms were large. Price was very reasonable. Breakfast buffet had numerous choices and employees hustled to keep all items replenished.
Many things with which we were not happy: Guest House is not in photo shown (photo shows facility on lake..your room is not, false advertising). Rooms in Guest House were musty, upon opening windows found huge spiders (no screens). Advertised "free internet" only worked in breakfast-space, and only in one corner of the room (had to be strategic about getting a connection). Additionally, major road construction on road just in front of hotel made things dusty and dangerous for cycling. One had to hike through a construction zone from lodging to where breakfast was served. Would not recommend this place.
location at the lake! view from the small balcony! the bathroom is very small.