For the price good value.Bar /Restaurant area good.Staff efficient and friendly.
Location. Nice room No hot water
The room was in dire need of updating and decorating. A big patched up hole in the sink and an ok shower. Other than fine and functional.
Hospitality good with an excellent restuarant. The exce. room we had was excellent and comfortable. This is our 3rd overnight stay in 2 years and quite comfortable with everything. Re arrangement of the fire doors (liaise with your Building Control Officer) would perhaps give narrow corridors more spacious feeling, and at worst could be linked into the fire alarm system, opening doors with luggage is difficult
lack of A/C or at least a fan i nthe room
Location, quality room with beautiful views Not easy access to the rooms etc
Convenient and pleasant setting on the river. Coffee/tea facilities in the room but hidden away in a drawer and not found immediately Parking was a problem initially
location On arrival ,We had to change rooms due to the stench of stale cigarette smoke
Location, good hotel staff, good restaurant Everything was worn out: old blanket, old bed cover... there were old stains everywhere, everything was almost clean, there was ancient lime in the shower...
the room was very clean staff were a little surly
Worst hotel we have ever stayed in ; paid for 2 nights and stayed for only one in order to get out asap Room awful ; beds awful; shower/bathroom so tiny as to be almost inaccessible! Access to room up very steep stairs in annexe . Room on very busy main road ; very noisy ; hardly any safe parking .Annexe far too far from reception. No phone communication to main hotel from annexe.
The cheep food at the White Horse an Bird in the Hand pubs just across the road. An the free internet for keeping in touch with home. The room was not exactly next door but more like a half mile walk down west wycombe road. You check in at No. 156 an your room could be in any property along the road. The room i was in was at No. 84A. The room was like a box room with thin walls so i could hear everthing going on, not good when your working nights.
Good value for money The bedroom was like a sauna, re requested to turn the radiator in our room off, we were told we would have to wait for the heating to go off at 11pm We came home in the early hours of the morning, we were asked by staff to keep the noise level down(fair enough) so we made an effort to be quiet(we were even wispering) but the staff still came and told us we had to go to sleep!!!
full English breakfast was cooked to perfection! The noise of traffic from main road
The cleaniness of the rooms was excellent, We stayed for my daughters graudation, there was five of us in total excellent space and layout of rooms! could do with a few more mugs in the kitchen as there was only two =)
it was cleaned every day, there was a heater in the room there is no such "Hotel", and I have never seen such tiny room, couldn't use any of my electronic device, the adapter could not been provided, so far from reception, railway is so close, only 5 TV channels
Beautiful site. Small room, robotic receptionist, few amenities (E.G., no ice)
Excellent facilities lovely location only negative below Double bed was quite narrow - probably a standard double but people are generally used to wider
Clean Bed wasnt a double , was only slightly larger than a single and I nearly fell out in the night and hurt my leg.only one pillow , heating that you couldnt control, therefore I was cold in the evening, but too hot in the night as it had obviously been set to go on then .. the windows wouldnt close at all , luckily we were on the second floor ! only one cup and spoon set out for tea and cofee making in the room . only had big long tables in the dining room , so therefore you had to sit next to complete strangers at breakfast . didnt like this at all ! was like being at school .. also the tables were too close together so it was very difficult to squeeze into your seat , holding your plate and hot coffee at the same time . also the place had absoulutely no signs to tell you where the dining room was .. we wandered around for ages til another guest told us where it was. dont know what its like at the weekend, but during the week it only seems to be a place for businessmen . all wondering around with their laptops and constantly on their phones .not a place for normal families at all .
Very pleasant surroundings - quiet Evening menu difficult to obtain - no prices indicated - made it difficult to decide whether to dine in restaurant or settle for bar food
A beautiful setting, excellent room and tasty breakfast None
The room I was in was set back - well away from traffic noise etc and it looks like most rooms are like that. Room was large and well-equipped. Car Park is very small and not well sign-posted.
customer service was very good !!! no all was very good
comfortable and clean accommodation. I thought price was rather high.
Room suited my requirements as a single traveller Breakfast could be improved upon. Some fresh fruit and yogurt. Scrambled egg instead of a fry. Otherwise adequate
Impossible to fault really - the car park could be bigger but I still got a place. None
Nice decor good size bathroom with a bath rather then just a shower None really
Convenience of location In desperate need of modernisation
Good atmosphere, helpful staff
Direct access to my room through courtyard but could get to rest of hotel through internal doors for breakfast etc Friendly helpful staff with an individual cafetiere of excellent coffee to go with my order of continental breakfast. Location great for visiting and sightseeing in Berkhemsted
It's a beautiful old building. the rooms were in a very poor state of repair. facilities and decor were outdated and very tired.
I came across the Chartridge when I visited for an educational conference. I now use it as a good value for money hotel when visiting schools in Bucks. I shall use it again.
All very good None
A Hotel with character and charm at a reasonable price Location - Without a Sat Nav it wol dbe far more difficult to find. Written instructions should clearer. I.e. written by a visitor who is unfamiliar with the surrounding area nd local roads, not a menber of staff who already knows the place and familiar withthe area.
The Staff were friendly and attentive. The room was clean and light. The Breakfast was good. Only criticisms are that the shower in my room was very slow to heat up and as I advised the Man on the reception, if I were a business traveller I would expect a proper power shower. The bacon in my breakfast was a bit greasy.
Easy to us facilities/available at point of contact, staff very helpfull infact your best asset The beds seemed a little dated,standard of evening meal not fantastic seemed to be prepared well in advance
Food/ helpful staff/ bar with fire/ garden shower very small
Good food excellent staff Unable to work the rooms heating --staff rectified the problem
The hotel is in a nice spot convenient to surrounding countryside with adequate parking. Comfortable beds in a quiet room situated in the original part of the hotel. Adequate facilities. Nice breakfast with good selection of items available. The waitress who served our coffee and cooked section of the meal was very pleasant and attentive. The fact that we booked last minute on the "Net" may have something to do with this but the first room we were given was not ready with unmade beds, dirty cups on dresser. Second room was next to a noisy generator or something making a droning noise. Third time lucky! We were finally offered a twin room in the older part of the building by the helpfull reseptionist. This was was fine.
Free Wi Fi and quiet public space to work.
Nice quiet location Shower head needed a good clean/descale to get it working correctly.
The staff and the food were superb.
Staff very polite and proffessional. Room spotlessly clean and comfortable and great value for money. did not see a lift.
bed was too hard and no smoking room was next to bar so smoke in room
Conveniently located, easily visible approach to hotel for road users. Reception staff polite and courteous, bedroom reasonably well presented, I would have said excellently presented, but the cleaning staff let the side down slightly! No problem with the bathroom though. Very comfortable bed, which provided a good nights sleep, the room was spacious, as was the en-suite area, All in all very good value.
clean,spacious,friendly staff,good facilities and easy access to&from motorway
access from main road
My room was clean and quiet Ther was a "dumped" empty minibar stuck in the corner of my room
We thought that the staff were outstanding being both helpful and polite.. The bedroom was a bit chilly and the towel rail temperlmental.
The lovely designed clean bathroom and the fact it was warm, with plenty of accessories. Only one comfortable chair to sit in when there was two people and one had to sit on hard chair or bed. Not enough milk portions left in room for a drink upon arrival and a morning drink before breakfast. Felt that the sandwich snacks were a bit expensive.
Clean, good breakfast and free car parking at the rear.
Almost everything. Whoever was above us (third floor) was wearing clogs and seemed not to have carpets!
A friendly, clean , and well positioned hotel with helpful staff that represents very good value.
It was quiet and not overcrowded; nice views of the river Breakfast was rather 'Plastic'
This is a comforable well run hotel that is excellent valiue for money. Free wifi in the rooms and the view of the river Thames are a plus.
as its a very old hotel its becoming a little shabby
the views overlooking the Thames were amazing from the bedroom! a bit disappointed that they ran out of cooked food at breakfast and the staff made no attempts to replenish the food.
We went out into maidenhead town centre
This hotel was fantastic, the staff where freindly, rooms where clean and the english breakfast was great, the views where very good, I really recommend this hotel.
The reception staff were warm and welcoming in their approach The bar and waiting staff were very slow
Very efficient check in, friendliness of staff.
This is a real gem of a hotel in the centre of Maidenhead. The hotel strives to, and succeeds in, facilitating total relaxation. The food in the restaurant was excellent. Overall a thoroughly enjoyable stay- and we will return!
the staff the irritating noise in the room at night due to all kinds of technical installations outside!
The evening meal taken in the Hotel restaurant was of a superb standard with attentive staff and a standard of food that was exceptional. The hotel could not decide if it was a 5 or 4 diamond establishment. Conflicting ratings were evident on different literature and information within the hotel. If it had not been for the restaurant then our stay at the hotel would have been far below the standard I would expect from an establishment that has been rated 4 diamond recommended by AA. A fact that I have recommended to the AA that they review.
Very comfortable, great service, good food. Cannot use spa on departure day after you have checked out of the room.
Welcomed with a glass of champagne. Always greeted by name.
Very small but nice/efficient spa facility, beautiful outdoor heated pool, nice room with comfortable bed, large bathroom with bathtub etc. Bathrobes and slippers provided. Since very small, steam room/sauna could get overcrowded easily. Exotic showers aren't user friendly as is the jacuzi in the pool. Bathrobes/slippers don't dry soon enough to be used again and we weren't provided clean/dry ones next day although all the other towels in the room were replaced. We had to walk through people having their dinner etc in our robes:( Restaurant was a huge rip off. Food was not worth the price and was bite-size. They serve bread themselves one at a time. So, you can't even have bread instead. Don't go there hungry. Waiters were intimidating and watching exteremely closely. We had more waiters than the food on our plate. Even so, they had a mix up -although only two tables were being served.
very good staff price was a bit high (eg internet access)
The grounds were amazing, perfect to relax in the beautiful weather in. even better when sipping on a cool drink rom the bar.
nice room, nice breakfast it was quite cold in the room
party was excellent well planned. exellent spa facilities and beautiful grounds well tended. long delay at breakfast.
No guests in restaurant
Luxurious, very comfortable,and relaxed. Bedroom a bit too warm at night.
The ambience - there were so many little places where you can feel free to wander in the grounds, and beautiful rooms and corners to sit in. It was comfortable, light and the spa pool was amazing. The washbasin did not drain well!
Everything! It would have been useful to have an iron in the room
good location and comfortable. There was a bad noise all the way through the night- i think there was a problem with heating syste
Beautiful room and view. Staff very helpful Disappointed that there were no tea/coffee facilities in the room, and at nearly £5 for room service coffee for one, we stuck to water. Diasappointing as the room was so well presented
Beautiful hotel and surrounds. Dinner at Adam Simmonds was a treat. Very comfortable stay. Reception staff were not very knowledgeable on vegetarian dining options, the restaurant manager was much more helpful.
Like using the pool and they had a good selection of food in the bar in addition to the more complicated fare in the restaurant. Very good buffet breakfast
Professional Calm Friendly Relaxed Attentive Uncomfortable Double Bed
well appointed room drinks very expensive
staff gave excellent service throughout enjoyed it all
The room was lovely. We attended an event held at the hotel where the food and room were excellent.
breakfast was very good staff friendly
Good rooms and good facilties The room was like at the far end of the hotel
The full size bath and seperate shower The bed was too small and with my husband being 6ft 4inch too short. Not your fault on the shortness but the bed was hard and did not support me, being the lighter person in it. We probably should have gone for seperates but as we normally don't we did not see the need to change our sleeping arrangements.
Very good breakfast friendly staff Our room missed being refreshed so there was no tea coffee milk. I had to ask for tea and milk when we arrived. I did fill in a form to let them know, I also went to reception on return that day, there was not much of an appology. I was meeting our daughter there and while we both booked online at the same price, the rooms were completely different. We had paint flaking off the bathroom ceiling and cob webs and the bath mat was brown with age, tiles above the mirror were bulging off the wall, the grout around the bath taps was black. I wrote all this on one of their forms, I have not heard a word from them. I do think we were unfortunate with our room, everything else was ok.
Excellent hotel,staff and rooms are first class
Convenient, easy to find not far from lhr
Very pleasant. Lovely breakfast and nice, clean rooms. The booking process was the only floor. The web told me that nothing would be taken from my card until we checked out, yet the money was taken when the rooms were booked over the web. My colleague and I were due to share a room but because of the confusion etc upon check in, the hotel staff offered us a second room free of charge which more than compensated for the earlier confusion. We were very pleased with this.
The Staff were really welcoming & helpful.The room was very clean & warm on probably the coldest day of the year!! We booked a table for dinner in the restaurant & found the food superb,tha same can be said of breakfast the following morning.In all a lovely night away in a great setting,looking forward to returning,in the future.
Spacious comfortable room, good food, pleasant staff.
The overall experience was good - I must say that the lady on reception and who served us at breakfast was very nice and very helpful. Restaurant service in the evening was good, polite & pleasant waiter. The only thing I would say is that the noise level in the rooms was high from other guest staying there, doors banged and loud noise. Possibly very thin walls!!!
Super choice of breakfast.friendly staff. None
Staff very helpful, always polite and willing to solve any problem. None.
The food was the best, but only by a small margin to the hospitality and friendliness of the staff. There was nothing that I didn't like.
We choose White Hart because we had business locally. It was reasonably priced. The lady who checked us in was delightful and offered us a drink as the room was not ready. Breakfast was good. The room was cold when we arrived and took some time to heat up. The bathroom was spacious but with a tiny shower and was freezing. It lacked athmosphere.
we were reloacated to another room after mentioning that there was an odour / smell in our original room but the staff were very accomadateing and helpful.
Friendly, professional and attentive staff at book-in and throughout stay. Excellent food, good value for money. Clean, comfortable and well maintained accomodation, very pleasing bar and dining facilities. A little confusion on booking in regarding price (came up on computer with extra price for breakfast and it had been booked 'all-in'). This appeared to be a computer process problem, rather than any human error. Only one chair provided in bedroom. There was certainly room for two and this would seem sensible for two guests.
Room was clean Mattress was very comfortable Check-in was quick Dirty/smelly Toilet and bathroom Room was too close to Exit Window opens up to the back/dumping area No Telephone/Intercom in the room
The reception staff were extremely friendly, helpful and very pleasant. No bad points
very comfortable accommodation the bathroom, i'm not sure if the extractor fan has worked properly for a while. the ceiling was stained where mould had been.
We stayed over Christmas and the staff were uniformly excellent -very pleased indeed. We arrived very late due to delayed flight but had no difficulties booking in.
It was comfortable, functional and quiet. The staff at the adjoining 'pub/restaurant' could use some intensive training in customer service.
Food in resturant was poor value for money!Room was adequate at best but nothing more.Staff were helpful.
Reception Staff best i have ever experienced, polite friendly and very helpful Pub next door should not be associated with Premier Inn, very poor standard of cleanliness.
Swimming pool complex
Lovely location and very comfortable accomodation with helpful and v friendly staff
Meeting up with my friends. I had to move rooms as so many things were wrong with the first room I was out in - not TV remote, the phone next to the bed didn't work and worst of all the toilet didn't flush properly. However, the hotel did try to fix things but were unable to and offered me another room without any fuss.
The room was very clean and modern, the bathroom was the best thing though,bath was lovely with a lovely big mirror and nice soaps/shower gels to use. The room was quite cold when we got in.
good value ang luxury facilities nothing
Latimer Mews was very modern and pleasant. The room was very comfortable and a pleasure to stay in. Also being able to use the gym and pool facilities was a bonus. We had a reall good rate for our 1 night stay. The bar and lounges looked in need of redecoration/renovation. Some of the other residents attending courses who also had rooms in the Latimer Mews were rather noisy during the night.
Unfortunetly there were 2 weddings on over the which made breakfast on the first morning difficult as we had to go over to the other part of the hotel to eat and the second morning there were lots of children around which made breakfast loud and uncomfortable. Apart from that a great stay.
Room, facilities very good I found the food very dissappointing (Pizza) Wake up call didn't happen
Location, buildings, quality Breakfast staff were not good, had to be asked for coffee, then again for milk and then again reminded for sugar for example!
Lovely location and grounds My room was like being in a sweat box. Far too hot to sleep and on this experience I would not go there again. Staff comment was 'yes it is hot here' - brilliant!
The staff, restaurant and cleanliness The furniture of a better standard, not flat pack.
The family room was very spacious No Breakfast option
Friendly staff, nice breakfast, close to town centre (5 - 10mins walk) Room was small - two people in there would be very cramped. For the price too it was not good value for money
Large room no bedside lighting or over bed. Poor wardrobe facilities. Small car park full with trade vans. Had to park in the street.
Kingswood hotel was a ver pleasant hotel clean and comfortable, will stay again No bar
Restaurant was good Standard of room was not up to the price
A large and comfortable room with adequate facilities. Noisy binmen arriving at 6-00a.m.
Good value for money, good location to town centre.good parking You get what you pay for
Good location for access to the town centre the room was filthy and there were no staff available when required
Please write at least 15 words Easy to find, easy parking. Friendly staff. Quiet location. Room and facilities adequate fo one night stay. Facilities fairly basic and would not choose to use it for stay of any length. Recommendation would be based on this.
This hotel is a large 'function' commercial style hotel. well trained staff, executive room not inspiring and not executive quality.
It was the site of a special dinner we were attending and the fact that the dinner and our accommodation were on the same site was a great advantage It is a small point, but I would have like more biscuits on the tea-tray! Enough for afternoon tea, and tea in bed the next morning.
A good location for the road networks. Restaurant food and breakfast good. Staff helpful with directions to the nearest tube station. The lift decor could be improved; looked worn out.
Location good, booking in/out was easy. Tatty carpet in the lift....a poor first impression.
The hotel felt a little tired, the greeting from the hotel desk was cold and unwelcoming. The bathroom, we were in their best room, was small with very little space to put anything. we spent an hour or so in the hotel bar but left due to limited choice of wine, at extortionate prices - I certainly would never stay there again.
Interior decor was stunning. Surrounding area very nice
Excellent service at check-in. Room was ideal, comfortable and well-appointed. Breakfast arrangements (room in basement) were not great.
Great Vaule for £100 special Rate. High Standard of Room with Robe &Slippers. Bar Snacks delicious as well.Like being in a quiet, realxing country home.
Spacious, reasonabley equipped rooms in a pleasant setting Nothing
Helpful staff willing to go out of their way to help with a problem
The hotel was everything one would expect for its class. The staff friendly helpful and efficient, the room was excellent, as was the restaurant. A minor comment: Wireless internet access should be included in the room rate as it was in other hotels of this class where we stayed on this trip.
I use the Hotel and Restraunt on a regular basis and have always found the location, food and most importantly the staff to be exemplary !
It would be nice to have a proper steam iron in the room. Overall the hotel was ok but for the price, there are better out there around the area. I thought that the service of the staff was fair but I suppose they were too busy since a function was on during our stay. The room itself was very good but I would not return to the hotel.
Reception very helpful, helped us with house hunting on their computer.Hotel easy to find very quiet setting. No noise in hotel at night no doors banging or shouting very relaxing. Breakfast not really up to expectation, not fresh enough or much choice.
The hotel is set in very fine grounds and has a nice country house feel to it. It offered great value for money. The shower in my room had very little water pressure except whenit was scalding hot!
Good location,walking distance to all amenities. Comfortable and clean. Off road parking. Good power shower. Good breakfast. Having a downstairs room we could hear the other residents above us quite loud especially if they came in late, this disturbed our sleep.
within walking distance of local amenities. impersonal
The hotel was in a good location. The staff were efficient, polite and friendly. Our room was just outside the dining room which was abit noisy in the morning during breakfast.
Really friendly staff and very welcoming. The breakfast was fantastic with a wide range. What was also good was how clean and presentable the guesthouse was both in the communial area and bedrooms. Maybe a little expensive for just one night.
Easy to check-in, clean, well-furnished room, great breakfast, friendly staff. None
room rather small but cosy, very personal atmosphere, good breakfast - Marlow and the river are at walking distance
Breakfast was good and friendly staff Noisy room on front - opposite pub on Saturday night.
Marlow is a lovely area Thought hotel was very expensive for size of room and location
I have received very positive feedback from our customers that they enjoyed their stay. I have received feedback from our customer that they were very happy with the accommodation. The only issue I have is that we were not told that the rooms Iwere spread over more than one building. Perhaps this is sometjhing that should be advised for future reference. This was no great problem for our customer but it may have been for other possible guests.