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Great staff! Very friendly and helpful. Clean rooms and good breakfast! Would stay there again in a heartbeat.
Beds were comfortable, rooms clean, I like that the sitting area was separate with a separate tv from the bedroom. Some of the staff had no idea how to give directions and would only recommend one restaurant. The lack of nearby restaurants, except McDonald's was a a negative.
Clean, up to date rooms and friendly staff were greatly appreciated. Herd of horses staying upstairs was disruptive in the early morning. Not the hotel's fault.
Room size Worn electrical outlets.
We have been staying in this hotel for the last 4 yrs love it a lot. The people are all so nice Could do without any children
The hotel is located right on the edge of Duluth near a small ski hill. Our plans were to explore Duluth in the bitter cold. This was a different trip for us. I was seven days post op surgery for the first time ever. The staff was friendly and our room was located next to the elevator which I actually needed. We chose a king room with separate living area that had two TV's a couch and arm chair. The set up was perfect. There is a pool and hot tub with adult hours from 11pm to midnight. The temps were -14 in the morning with a high in the single digits both nights. Indoor activities were bound to happen. Breakfast served from 7-10:30 on both mornings we were there. We opted to skip any housekeeping for our stay but there were 3 options. There is a gym, a nice fireplace seating area and coffee around the clock in the lobby. We usually stay in Grand Marais Best Western and ski Lutsen (further north) but again no physical activity this trip. Neat, clean, up north feel hotel. We will be back. The parking lot is extremely small. There were pickup trucks with attached trailers taking up anywhere from 2 to for additional spaces parked diagonally. This is not acceptable. The first night when we came back after dinner we circled the lot three times and there was zero places to park. Since I had surgery and it was bitter cold, slippery and had snow this made the trip from the car to the nearest door virtually impossible. I explained my displeasure with the night staff and all he could do was say he was sorry. Not good enough. The next evening we came back at 5pm to guarantee a parking space. The three employees on duty at that time were shocked at the fact that the young male employee the night before made no effort to rectify the situation. To make a long story short the front desk staff for the overnight shift needs training in customer service and follow through. The women that helped me the second night knew how to handle the situation and made sure it was rectified. I was impressed and told them so. We will definitely stay there again.
Thank you for the laundry facilities. After a week of hiking in wet forests, with minimal space for packing extra clothes we badly needed to do a load of laundry to keep us going for the next week. Needed more animal heads in the lobby. At least a squirrel to keep the moose company.