Pleasant and helpful staff. The hotel was quiet and comfortable, and I appreciated its central location.
the stuff spoke english and the room and the hotel itself was so clean tidy.
Excellent central location for exploring Lubeck and surrounding area. Very helpful staff who spoke good English.
breakfest and service bed was horrible
I arrived in Lubeck after the reception for the hotel had closed. As they knew I would be arriving late the staff left my room keys with a neighbouring hotel which really helped. The breakfast was excellent.
Breakfast, locality, room comfort No lifts
Beautiful hotel. Very good breakfasts and excellently positioned. My second stay there and I hope to come again soon.
Single rooms decent value and great location in a quiet street in the historic city centre. Staff pleasant and helpful, and buffet breakfast tasty. Lübeck is an attractive small city worth visiting. Room small. Shared bathroom immaculate, worth the compromise for the location and price. No bar in the hotel, although you could get drinks to take to your room.
absolutly lovely, the room was tiny but very cozy. Tea and coffee in the room, a very big window with a cute view on the roof of the city. amazing breakfast, room and shared bathroom very clean.
Great Breakfast! Staff were helpful with my late check in. Room was a bit hot and too nosiy to open the window.
Everything about our stay at the Waldhotel Twiehaus was perfect. The family Leckner were most accomodating and nothing was too much trouble. The hotel was beautifully decorated for Christmas and really welcoming. Although a 15 minute bus ride from the city we had no trouble getting in and out. In fact the location in amongst the woods/village was better than staying in the centre of town. We ate at the Twiehaus Restaurant (adjacent) on Saturday night and enjoyed local dishes in a nice setting. I recommend this hotel without hesitation
Friendly people/natural environment/silence/excellent matrass/good rolls for breakfast Rather flat pillow. The soap/shampoo was rather harsh on the skin. The taste of the fruit juice could be a bit more natural.
Our hostess was extremely kind and generous and friendly. It's a simple family-owned hotel but lovingly furnished. We had a very nice breakfast and there were some great woods nearby for our morning jog. Great shower water pressure too. We prefer a large bed to two singles but no big deal. The matress sheets were a bit rough on the skin.
High standard of comfort and service. Good breakfast, if not quite as good as some years ago. We have been staying at this hotel for over 40 years and shall continue to do so.
The staff is very friendly and helpful
The Hotel his not 4 stars. It's really old.
Nice rooms and location
I found the hotel staff EXCELLENT, I arrived late on a Sunday night the service we received from the Receptionist was probably the best I have ever experienced. . TRULY EXCELLENT SERVICE!
The pillows and the featherbed. the breakfast room. the breakfast itself. the size of the room. the Sunday night supper in the dining room
the bed, pillow, featherbed, size of room, breakfast, breakfast room blue bathtub
breakfast was very nice and swimming pool + sauna were excellent only 5 minutes walk to town did not find the pillow very comfortable
The room was quiet The room furnishings could use an update
Variety of breakfast food and quality Scalding hot water in bathroom which was reported as dangerous. Poor reception for TV
clean and staff very helpful. Its also such a perfect location for the station and airport bus
comfortable, reasonable price, good breakfast, located close to bus and train stations
Cleanliness Very convenient for city centre, station, bus
Room was equipped with air conditioning and directly across from the train/bus station and within 15 min walk of town center. No power adapters available. No wireless internet available.
The room was quite large and it had a nice bathroom. The breakfast buffet has a really wide range of choice and the quality and quantity was excellent. At the check out they give you a marzipan gift, and it is really nice to receive it even if it's a small thing. The staff is helpful and kind. The position is perfect: a minute from the train and bus station and 8 from the Rathause.
It's location, cleanliness, comfort and friendly staff No
Location was good
Excellent breakfast, airy and comfortable rooms, friendly staff. No laundry facilities - washing becomes necessary while travelling, especially when on a 5 week trip. This comment applies to most of the places we stayed. Off site laundry facilities were also difficult to locate.
Beds are excellent, breakfast fine in relation to price. Quiet during the night. No free /wireless internet in rooms (Cabel in hall + 5€ for a box).
Really tidy and a great buffet for breakfast
Very good location, nice rooms
A ultra modern hotel situated in the city center. Clean, comfortable with a breakfastbuffet with everything you can desire.
Lovely bed, and good and quiet air condition. Nice design. With a lovely flatscreen Tv, it was really bad that there were no international TV channels unless i paid 11 Euros for 12 hours. Tv was not used becaus of this. I really wanted to lie in bed and see TV.
the hotel was very modern and well situated, although road works we're going on outside, road access to the hotel/parking wanst a problem. The check in staff were fine as were the bar staff.
Super place in Lûbeck. Fine parking. Quite place. We have orderet breakfast with glutenfree bread for my vife. For a 4 star hotel, it was poor with only one sort of bread - absolute not ok for this hotel.
good location, cenral to our interests.
Good contemporary design, comfortable rooms and public areas, good food, great service. Pillows - too hard. Everything else was fine!
The staff was nice and helpful. The hotel was cosy and breakfast good.
A nice casual atmosphere; good value for the price; good location; comfortable rooms that were not too overdone in decoration the location of the stairs
The friendly lady at reception so welcoming upon our arrival.
Very good breakfast and very helpful staff.
The staff were very friendly and helpful, always with a smile. The hotel was clean bright and airy
Room was spotless. Neat Ikea-style room design, simple but elegant. Lots of shelves and table space, cool bathroom. Rooms and building seemed new, or at least very recently renovated. Overall a great hotel for the price. In an area with lots of prostitutes. Not as bad as a real red light district though.
Efficiency of the staff Breafast was too expensive
The staff was extremly helpful and friendly. Room was cozy, nice and clean. Aprox. 10-minutes walk from the central railway station and 15 - to the city center. Perfect balance of money/price.
My room at the back was very quiet.Internet access No
better than a standard IBIS
Good facilities for good price Rather far from city center, 15-20 min, but for us it was not problem for such good price. Breakfast is too expensive
Very friendly staff, close to the train station. Expensive breakfest, no frigobar.
it was really clean, I liked the curved design of the bathroom section.
so close to everything no
The hotel staff was very co operative. There was a balcon with the room too. The rooms were really old and needed renovation badly. However, the bathrooms were really nice. There was no fridge in the room and the lighting in the room was also very low.
Good location, friendly staff and good sized rooms. We have stayed on previous occasions and would return again.
The size, not to big -
Room exceeded expectations - booked a twin, but given a suite. Spotlessly clean. Friendly and obliging staff. Great value for money. Good location -close to public transport and old city centre. Highly recommended.
Ideally situated for walking in the historic centre, and for bus and train connections. Good breakfast, comfortable and efficient - a very good value hotel. Nothing major to report. Some small design faults such as the location of the soap dispenser in the bathroom. Might be good to offer foreign visitors the choice of smaller pillows instead of the larger bolsters in use in the hotel.
very nice clean hotel close to the center, good breakfast
I was very impressed with the double glass door/window facing the street. The room has a street below with heavy traffic, but as soon as you close the window and the door to the balcony, the room is quiet. Great!
The room and the both room was very clean
ok not noisy staff helpful
everyting was ok in this hotel. It is nearby old town and different pizza pubs. quiet place, good breakfast. just two things: the bed was not quite for young couple, as it has two separate parts with hem between them. For us it is quite important. The tape in bathroom was quite annoying. It had ligt sensor swich wich turned in-off-in-off all the time while you use it, so that you save a plenty of water but for washing an extra effort and know how is needed :))
Great location and friendly staff. Noisy traffic all night.
The convenience for walking into town and on the bus route from the airport. We had rooms facing the busy main street. Every night it was very noisy due to the traffic and the behaviour of raucous people.
the location in lubeck and the wonderful breakfast. the room was clean.
The staff were kind and helpful and the hotel was in a good location - very central to the beautiful city of Lubeck. The decor, particulary the carpet was awful, a pattern of what looked like splashes of different brightly coloured spilt paints (very garish!). The room stank of cigarette smoke as it was located directly above the outdoor smoking area - this became unbearable by the next morning.
hotel is in downtown no free wifi
Great central location. Helpful staff. Housekeeping forgot to re-stock our room with towels but did so immediately when we notified the staff. That there is no hotel parking.
the location was excellent
that it was close to everything as i don't walk very well
Very friendly staff, cosy surroundings, excellent food both for dinner and breakfast.
Big rooms and a great breakfast
Nice and friendly. Good value for money. If you come with car it could be a bit tricky. The hotel is placed in middle of pedestrian street. No problem for me but it may occur for some other guests. Parking arrangements are OK.
Very friendly and proffesional Staff ! Good parking facilities
Nice small hotel good service, food was fine, service very good
Nice friendly people, good food and very nice and clean spacy room, good parking facilities A bit difficult to find, but that's more down to the town than the hotel (lack of road signs)
Very children minded staff.
Friendly staff and atmosphere, good service and excellent breakfast
Very good and comfortable bed. Big Room. Quiet place and easy to park. Staff with great hospitality.
Nice, clean and quiet. Nice breakfast Room (38) too cold on arrival. Would have been nice if it had been warmed up in advance.
Very clean and good food - friendly staff.
Big rooms, newly renovated. Very suitable for famlies with a baby.
It was peaceful, relaxing. The surroundings were beautiful. The staff was proffessionell and really nice. The breakfast was very fresh and good tasting. We are very pleased with the price, aswell.
The hotel was quiet even though business conferences were going on. The food in the hotel restaurant was excellent. It was nice to unwind in our large and comfortable room after a day's excursion.
Friendly and helpful personnel. The breakfast was good. The room was clean and comfortabel.
very pleasent, but english direktions would be nice. Swimmingpool very very nice, excellent.
The newly renovated spa/pool area The fact that I requested for a non smoking room and was given a room on the lowest ''dogs allowed'' smoking floor. Also had requested a doublebed was given two beds pushed together. Identified myself as fellow hotelier - no courtesies extended and a reservation thru booking.com obviously qualifies for the poorets standard room in a resort with very low occupancies - wrong approach!
We appreciate late check-out very much. Thank you !!! Special Buffee should be improved. We are staying every year and are now expecting something new.
Hospitality reception and restaurant no
Very polite personnal, location is very good, swimming pool is nice. TV was not operating due to wind??
excellent, friendly staff. nice clean rooms with an excellent bathroom. cozy and friendly city and surroundings.
Good Breakfast The room was located in the basement , as it was booked under their cheaper program; the restaurant associated with this hotel could learn alot about what customer service is;including what music to play and at what volume,
Easy access from major express way. cozy seaside location. Nice large size rooms. Friendly service-minded personnel. Tasty breakfast buffet. Room at entrance level, next to restaurant noisy when people sitting outside on garden terrace.
Large rooms and restaurant design. Low temperatures in rooms.
Its a small beautiful plase close to the sea, Denmark and a big german city.
The breakfast. The receptionist didn't know how to work with credit card and taxed us 2 times extra for the money I had to pay. The room had towels only for 2 persons although we were 3 and they did not refill the soap and shampoo.
Frindly and helpful staff, spacious and well-furnished apartment, we were allowed to bring our dog, excellent breakfast. One very minor point: The lamp in front of the fridge was annoying, you bumped into it all the time.
Rooms were very comfortable and well equipped, english was spoken fluently by hotel staff,breakfat was good and children were wellcome also.
Excellent service, lovely room and an excellent breakfast Would like more pillows, the ones in the beds were not very comfortable
hotel interior all up-to-date, comfortable and classic in design; clean, however wiped finger across door frame and that had not been done for a while. otherwise, cannot fault them - overall very nice and courteous indeed. Once I had asked again, they provided us with a brand new cot with crispy clean bedding for our small child and even made us a lunch bag as we had to leave prior to regular breakfast times. Although the hotel itself was very good, some streets close by are not - rubbish was piling up on the street and the energy from some people did not feel as safe as I would have liked. Having said that, three young boys helped us find our way back to the hotel and were very helpful and friendly - also from the same neighbourhood. I suggest addressing this issue with local authorities - rubbish should not be left out like this anyway but it could potentially be damaging to the hotel. Further, this seems very much at odds with the generally clean and beautiful city that is Luebeck.
Friendly and comfortable
The restaurant was closed, because of a private party. There was nowhere for the other hotelguests to go - a bar or something. That was very unsatisfactory. We had to stay at our room at evening.
Very nice staff, great breakfast buffet. The sauna area is amazing and a great way to relax after a day of work. It is only a 5-10 minute walk from the central train station.
Quiet room. Lovely breakfast.
friendly helpful staff, easy check in and check out coffee makign facilities in the room would be a bonus
It was so quiet, relaxed and lived up to its status as a 4 star hotel
It has a lovely country feel about it, with a beautiful garden where you could have breakfast if you wanted - buffet breakfast, superb variety - decor of hotel very pleasing, No tea/coffee or mini bar in room - if you wanted same -
Spacious room with balcony Service in the restaurant was the worst I have ever experienced in my extensive travels.
excellant location booked a double room, however found 2 single beds pushed together and 2 single duvets. When we asked at reception for a double duvet we were told that you did not get this in german hotels.
Easy to find next to the station a short walk to the old town. Excellent facilities and a friendly staff who could not have been more helpful and made our stay an enjoyable experience. No
comfort cleanliness bathroom no tea/coffee making facilities in room - breakfast expensive - safe did not work
Perfect for purpose - good location, staff helpful and practical.
I thought the service would suffer due to the recent opening but I founf the staff incredibly helpful and polite. I had an awful migraine on the Saturday night and didn't have paracetamol. I went to reception and they gave me some and I felt better within a couple of hours to enjoy Copenhagen! The room was fantastic and the bed and bedding was amazingly comfotable... so much so I slept through my boyfriend's snoring for once! The only thing I would've wanted was the capacity to print out my flight boarding confirmation. We had to go, on the kind advice of the staff, to the internet cafe by the station. I thought that a couple of computer stations and printer would be easily placed in the lounge. The luggage lockers were a fantastic idea. Many thanks for a great stay and we will see you soon.
Cleaness of the hotel and kindness of the staff. Everything is new and confortable. It is in a strategic position to visit Luebeck and it is well connected with public transport Breakfast too expensive in comparison with the price of the room!
Fast and efficient staff, new and nice room, good and central location near the railwaystation A small mini-bar in the room would have been nice
a) Location, beside the main railway station, was very convenient. b)Very good choice of food at breakfast. We requested single beds, to be told on arrival that the hotel does not have singles.(To be fair, the double bed was wide.)
Fine hotel. Just around the corner from the train station. Breakfast is a little expensive (16 euros), but then you get a very large and varied buffet, including champagne (!). Rooms have a fairly good size (I stayed in a single room).
Helpful, friendly and polite staff, mostly English speaking. Very convenient for bus/train stations and Hamburg AIrport shuttle bus. Some shopping in immediate area. Excellent restaurant. Space in the room was a little tight. The centre (old town) is a little walk away, but not too far for most. Entrance is via steps - I did not notice any disabled access.