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Free internet access. Free Parking. Walking distance to town. Room does not have view. Toilet is so small that if you are tall, you will hit the wall. The front desk is friendly but they refuse to help to change for a room with view of the vineyard.
Helpful staff, clean rooms, location Object to paying for gym. Size of comfort room was too small compared with the one we stayed at previously- Room 218 v 206 to 209
All the services that you provided were good and the rooms were large and clean. The bar area was rather small and there was not spare tables at times.
Convenient location. Quiet. Free parking. Pleasant staff. Binders are available with information on restaurants, places to see, things to do, etc. and useful. The evening reception staff has always been friendly and helpful in making dinner reservations and answering questions. This is the third time visiting Best Western Hotel Le Schoenenboug. Limited breakfast items and rather expensive for what is offered. Prefer to have the breakfast price included in the room price vs. a separate charge.
location! breakfast was too expensive
Location and the restaurant next door
location is perfect, parking very convenient, staff very friendly, surroundings and decor very pretty room very basic, breakfast very basic, both more expensive than they should be
Although on the edge of the small town it nestles up to the acres of vineyards. Easy stroll into typical picturesque old town. Stylish but comfortable bedroom. Shower room compact but efficient and lots of shelving. Separate little 'lobby' for wardrobe and storage of luggage. Good parking. Breakfast expensive but a lot of choice e.g. variety of cereals, conserves, teas, breads etc
Location very good. Swimming pool a good plus. Friendly staff. Good breakfast buffet. N/A
It is not often that you get such friendly people working at an hotel in France! So this is worth mentionning it. Everything was nice although the hotel is looking a bit old but nevertheless perfect.
Friendly staff and good central location
Spacious, calm room with view over the garden/parking lot. Friendly staff, uncomplicated and diligent service. Great location in the middle of the village. A bit difficult to access by car (pedestrian area). The bathroom needed some repairing.
The room was very nice, the location of the hotel is perfect and the guy at the front desk was also very nice. Breakfast was quiet poor.
The very central location, the good parking, the ancient romantic style, the helpful staff and the generous breakfast. Due to steep stone stairs in the old house the hotel is not convenient for handicapped people and small children. Help with suitcases should facilitate this problem.
Hotel is uniquely situated within the old city walls and right next to major pedestrian walking streets. Parking is right next door.
Wonderful place for staying during the trip on Alsace. Very friendly and attentive staff, nice and clean room. Without any doubts there is hotel with character and kind atmosphere insind.
Central location! The circular stairs were difficult to use; especially with luggage. Hotel staff did not offer to help with carrying luggage up the stairs. Room had very dark wood, very poor lighting and was depressing. We canceled our second night. Bathroom desperately needed remodeling.Hotel photos do not represent the actual rooms!! There was nothing to like about this hotel!
Fantastic service, top location and private parking!
everything about the hotel was o.k. but not more. the receptionpst in the morning was very helpful and kind. the rooms were not convinient for people over 180cm but this is an old house so....
The kindness of the staff, the order and clearness of the hotel and its central position in Ribeauvillé.
The hotel is conveniently located in the heart of the city. All the shops and restaurants are walking distance. The staff speaks English and was very helpful and even stayed up late as we arrived after midnight.
Riberville is one of the prettiest villages along with many others in the Alsace region-and theHotel de la Tour is in the most perfect location.It is a family run hotel with the owner speaking very good English.We didn't have the breakfasts as there was a superb pattisserie just round the corner where we were able to sit outside- so can't say whether it was good or bad value. We upgraded our room as the one offered was quite dark and small and were fortunate to be able to. Had we been wanting to change the first Sunday in September ( two days after we left) that wouldn't have been possible as there was a fete on in the town and they were expecting 20,000 visitors! There was a small gym with jacuzzi-which my sister and partner used and enjoyed.All in all would thoroughly recommend.
The location was very convenient. No kugelhopf in the morning.
Friendly staff, reasonable price, calm
They gave us a great room with a private entrance. It was like our own little apartment. THe owners were really nice and helpful.
Our crib was set up in our room before our arrival. The front desk was extremely kind and helpful in referring us to a yummy restaurant (The Black Horse) for dinner.
Very centrally located with spacious clean rooms. Free easy wi-fi access. It was impossible to move across the bedroom without the floorboards squeaking very noisily at every step. Our bedroom windows opened on to the central square. With windows open the bells chimed every 15 minutes throughout the night!
An very good hotelin every way, location, near restaurants and in the centre. I would highly recommend this hotel for the price and the catergory
Excellent room and dinning.
environment, comfort, swimming pool & spa, food, small town, castle, pretty decoration inside outside, welcoming, quite. cosy. may be could be more welcoming to children even if main customers are obviously either romancing couples or older, richer, gourmet and spa loving type...
Superb service in a very well designed hotel. The food in the gourmet restaurant was excellent.
It had a high class feel to it. The pool and jacuzzi were clean and pretty, and very relaxing. The food is very good, and the location is simply perfect. Easy and free parking on site.
Very comfortable and luxurious hotel, spacious room, large bathroom. large bed, nice porch with a view of the vineyards and the castle, relaxing spa
Beautiful looking hotel set in a prime location in a fantastic medieval villiage with scenic surroundings and exquisite architecture.
We enjoyed everything about our stay at this hotel. Our room was spacious, clean and decorated with exquisite antique furnishings. The swimming pool was heated. The food at the restaurant was prepared by an excellent chef. The decor of the old style building was absolutely charming as was the entire village.
Charming hotel in lovely village, conveniently located with modern comforts, affordable, easy free parking nearby, well equipped kitchenette, helpful staff.
atmosphere of hotel and village
It's a very interesting hotel, great having the kitchenette, but otherwise quite basic. I don't know if the restaurant and hotel are closely linked, but we found the service in the restaurant quite sloppy, though the food was quite good.
The Courtyard and pool. Hot tub was too cold. Room was chilly to start.
It was charming and very centrally located There was only one mirror in the room which was in the bathroom and the bathroom was very small
great location, large room, wonderful scenery in the courtyard buffet breakfast--not enough wait staff, over priced, small selection, no hot food
Cozy, clean & fully equipped with mini kitchen. Well worth the money. Good location, close to different villages in the area. Better if they have a shower place rather than just the bath tub.
This is the perfect place. We use it as our home base when are enjoying the Alsace area. It is owned by a wonderful family. They also grow their own grapes and you can taste their amazing wine. On several occasions we have stopped in to taste wine and have been given a lesson on the wines and the French people. we love this place!!
Great location. Staff were friendly, welcoming, and helpful. There was a "sewage" type smell in the room. Staff tried to perfume it away. It would clear with opening of the windows, but would return.
staff, locations, room size, decoration and cleanness. A real good hotel in a country where hotels are below standards
Rooms were very comfortable, quiet with great views. While large suites were pricey, the size and amenities in the end made the stay good value. Highly recommended, we will visit again.
The hotel chaufre services to excellent restaurants near by in the evening
Peace, quiet and delightful loc.ation; excellent facilities
The best in the hotel are the bed stuff. It miss a restaurant.
Nice view on the vineyards and ideally located for visiting the small villages of wine routes.
This hotel has a central location in the heart of the Alsace region close to all the major villages located on the famous Route des Vins d'Alsace. It is located on a hill in the middle of the vineyards with a beautiful view on the surrounding villages and mountains. Large rooms are very nice and employees are very friendly. I am afraid that I do have the same negative comment as many other reviewers about the beds: the mattresses are very thin and the feather bed cover (couette) is too small, thus not covering the whole bed and body while you sleep.
Transport to and from local restaurants.
Very pretty setting and cleverly laid out lodging arrangements. Taking breakfast on the shaded in terrace with a stunning view was particularly enjoyable. Garden and pool also very nice. Rooms/studios roomy and comfortable. Staff very freindly and service minded Two separate beds pushed together does not constitute a large double bed as advertised!! In addition, the mattresses in our room were extremely soft - possibly due to wear. Whilst the general standard of cleanliness was high, the chair in our bedroom was very badly stained and really shold not have been left in the room in that condition.
It was confortable.
It was cosy hotel, nice and calm, in a lovely location. Included in price, the use of hotel pool and sauna, an extra plus. Also, breakfast was great. A nice touch was the home made jam one was given when checking out. Well, haven't been in such a kitschy 80's hotel room for quite a while! Though the bed was of great quality, the room and bathroom were very clean, and all that one needed was at hand's reach!
Excellent bedroom and spa facilities Nothing
it was quiet
I liked the style and comfort of the hotel the beautifull sight from the diner-room and the terrace.It was very quiet and the people were very nice.
The location is impressive - quiet but accessible. The staff are welcoming, helpful but not intrusive. The room was large and extremely comfortable. The meal alone was worth the journey
Beautiful pool and spa area; great menu "degustation";
A hotel and town with a difference! Stepping back in time but retaining modern comforts makes a most refreshing stay.
Proximity and good ambience
Lovely position in the centre of the beautiful town, full of character, breakfast outside in courtyard Room was very hot (no fans or air conditioning) and bedroom furniture a bit 'tired' - needs updating
not a complaint but tea making facilities would have improved things
Very nice location, beautiful city, beautiful old building. The personell was not very friendly. Not a real familyhotel.
The location and the charm and decor of the hotel. It was like a scenes fro a Hansel and Gretel story. We liked it so much we stayed a second night. The reception staff were a little slow to attend and one chap (the bar man from downstairs) was particularly awkward when we mentioned that the light fitting from the shower was left sitting on the toilet.
The charm of the medieval hotel, the way modern conveniences were retro-fitted into the original very old building. Very colorful and friendly. The extra charge for the breakfast was too much, though the breakfast was nicely done.
Good location. Uncomfortable bed.
The authentic nature of the hotel which is situated in a beautiful medival village.
Location excellent, room was spacious and comfortable.
Very friendly staff. Well furnished and comfortable rooms. Views of vineyards and valley from terrasse. Nice pool and spa/sauna. Excellent restaurant at reasonable prices. Very relaxing place to stay. Nothing. You do need a car or be reasonably fit since the hotel is located high up in the vinyards.
Serene and beautiful setting. Staff is excellent; they provide specialized attention to your desired travel wants and needs.
The view on the Alsatian valley is really remarkable The hotel is over 1 km of hard slope out of the town. It's not a downward, it's a pleasent walk between the vineyards, but without car could be a problem
It was in a great setting right in the middle of vineyards. The room was very good unfortunately not able to take advantage of the terrace as it was so hot when we were there. The air conditioning worked fine in the bedroom but the bathroom and toilet were very hot. Great food in their restaurant with beautiful views over the countryside.
the service was great and the staff was very helpful. Also if you eat in the dinner is of excellent value and quality.
Room was clean and comfortable, staff was helpful, great location for walking into town or taking one of the hiking trails.
location and ability to park easily at the hotel This was no three star hotel. It was extremely basic. I could not use my phone card and they were no help. The breakfast was not very good and the coffee was undrinkable.
Friendly and helpful staff. Clean spacious rooms. Good breakfast Bit difficult to find in amongst the one-way systems.
Everyone at this hotel was friendly & helpful.
Ideal place for our holidays in Alsace : welcome, very helpfull and englischspeaking staff, high quality fittings and confort , wellkept hotel and quiet place close to the historical center of marvellous village of Kaysersberg, itself well located in the middle of the wine road; Very happy of my choice.
Very cosy hotel. Exellent enviroment. Nice view and very comfortable terrace.
The staff was very nice and friendly. Especially for the family like us who has a little child, it is very important to have such a nice staff. They offer us a big enough apartment type of room and prepared the baby bed appropriate.
Comfortable (bed, shower, plenty of room); location (very close to centre); parking; helpful staff; free wifi. Nothing
Nice place located close to central area of the city
Nothing. Awful experience. I stayed at the hotel, and I think your front desk people are a disgrace. Unfriendly, unhelpful and raging with stereotypical European attitude. I would never recommend your hotel to a friend or family member, and I will never sit foot in your hotel again. I was extremely disappointed with my experience at your hotel. You should be ashamed of the way you treat people.
Very nice and comfortable room in the newly opened annex. Hotel well placed in a quiet village with easy (car) access to nearby villages and wineyards.
A very nice place to stay en route. rooms were very clean and well presented. restaurant was very good. only issue was lack of staff available on leaving although this was a minor issue
on the internetpage it says 24 hrs reception, but apparently they would like to close around 23 h. I checked in at 23:15 h, the room had a temperature of approximate 13°C and the radiator didn't work. the radiator just started working at 7 in the morning, means they automatically cut the power off during the night. even more they don't foresee a room temperature above 15°C, that's extremely poor!!
The location was very convenient and easy to find.
Comfortable hotel. Excellent restaurant.
the landscape, quiet lugar, wineyard restaurent closed on Sunday and Monday
The views were stunning...the staff very hospitable
Surroundings were beautiful, right in the middle of Alsace vineyards. Food was excellent and the service and very good. The rooms need serious updating. Having said that they were very clean. The remodelling has started, the lobby and dining room are really nice; quite boutiquey.
Very nice view!
The location suited our needs for a relaxed stay and at the same time close to castles of historic interes and pictoresk villages within bicycle reach.
Service minded and attentive personale. Minor misunderstanding regarding the meaning og a quadrouble room. It turned out to be a family room and not for 4 persons and separate beds. Incident was managed superbely by the host.
Great location. Easy to find. Good parking. Helpful and friendly staff. Our rooom had a lovely view of Zellenberg and the surrounding vineyards Good selection of wines from local growers. Good menu choice. Starters and main course were well presented and tasty. The desserts we had appeared to be frozen. A fresh range of desserts would compliment a good menu.
Typically French hotel... Clean and reasonably well appointed. 1960S decor. Great views within lovely village. Typically French hotel... Got a lecture from the receptionist because we were late arriving, and another lecture on the same topic when we left! The restaurant was "complet" at 9 with only half the tables occupied
Good for one-night stay. Ordinary restaurant. Staff speaks english very little.
The location was superb and we loved the decor of the room. I was lovely to look out over the garden. no
Bed was hurting my back, does not mean that other people face the same problem.
Nice clean hotel friendly staff None
Friendly staff and excellent food.
Super Hotel worth the drive for the shower alone Dinner in the Evening was great will definately stay here again
In a pleasant rural location with delightful grounds. Rooms were stylish. Service was friendly with a good breakfast.
quality of the room and service of the staff; the photos via internet are old it's completely renovated now Far away from Colmar 45 minutes by car
The Hotel is situated in one of Alsace's most beautiful villages. The hotel staff are wonderful and made our stay there to a beautiful memory.
The hotel was located in the heart of Ribeuaville and yet it was very quiet. Although not fancy, it was very clean and priced very well for it's location. The bed was confortable as well. no.
Athmosphere, food and environment.
Charming hotel with dedicated staff. Food was excellent (dinner and breakfast) and the location was amazing. Worth the stay. Parking is restricted and very limited.
Pleasant hotel in centre of pirotesque village, acceptable price.
The location was charming, inside and out. A lovely stopover and a perfect one-night place during a long car journey. Parking was not easy, but we found a spot--just had to walk a little.