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Excellent service and good rooms
- The neighbourhood is great. 5mins walk from metro, many great restaurants at walking distance in a beautiful scenario. - Check-in/out was fast and straightforward - All the areas are very clean and spacious - Hotel is quiet during the night, Windows are big, clean and provide good insulation - Staff very helpful and polite - Some rooms have small kitchens with a lot of equipment. - Bathroom is also good, but i missed an air extractor. - Breakfast is abundant, and with impressive variety, but IMO it could improve in quality. It is served by a restaurant that is not part of the hotel, so the staff is separate and not as good as the hotel staff.
Hotel is located in a very good area with a lot of bars and restaurants and close to shops and MRT. Friendly staff. Service in restaurant is excellent. Although the service in the restaurant is great, there are better restaurants in the area. Food is fine but it is missing that tiny bit to make it great.
Room sice was excelent! We spend new years eve there and there was no service at all in the hotel for that afternoon and nigth... Not even a glass of water.
modern and clean hotel. friendly staff.
the location, the breakfast the matress of the bed. Normally they are better in an NH.
Breakfast was good, and the rooms were large Bathrooms in poor repair, Shower was in a awkward position, flooded when used in all but one spot. broken tiles, looked old and not so clean.
Location was good for downtown tourism. Delapidated interiors - our room on top floor was directly beside the airconditioning plant etc - noisy!!
very kind the hotel staff
Staff was very helpful. Clean, large sized rooms. Overall high quality experience. The gym and pool were small, and too cold to swim in.
No complaints I think the staff should have a brighter coloured uniform,instead of black,however they were great, friendly, helpfull people
Excellent spacious rooms There was no tea7 coffee making facilities
Directly across from international departure entrance.
For those with early flights -- or who worry about transport to the airport-- this is an ideal facility It is just across the street and quite comfortable. Nothing exotic or surprising.
Amazing service, everything clean, all brand new. Great bed and it wasn't a noisy room despite being besides the airpot.
Proximity of the terminal To expansive
This Holiday Inn is the nicest we have ever been in. The staff is wonderful and every detail has been paid attention to. Would go back the next time we're in Santiago.
Staff was efficient and courteous, English was good. Room service was also good -- food arrived quickly and was decent as far as room service goes. The prices for room service and the restaurant were all reasonable and the service was friendly. Room was clean and the beds were comfortable. Wifi worked fine.Overall a pleasant stay. It is not the most luxurious hotel, but it got the job done comfortably. The price for the kind of room you get -- a bit pricey. I guess location is what you're paying for, since it is literally across the street from the terminal. There were similar rooms at the Ritz Carlton and Grand Hyatt for roughly 60-70 dollars more, but in the city center, which is about a half hour from the airport to provide context. Also, the room was supposed to be non-smoking, but I did notice a faint smell of cigarette smoke. Nothing too bad.
Best Holliday Inn !
The rooms and facilities were freat My experience. My passport was stolen in the restaurant the evening before my flight.
opposite the airport. Perfect for layover. Staff very friendly and speak English if your Spanish is not good.
Very reasonable price for a luxury hotel. The lobby always smelled lovely. Free wi-fi. Comfortable bed and linen. Lots of fluffy towel. The water temperature of the shower was not constant and kept on going from ice cold to super hot. Water pressure was rather low as well. It always took a while for the hot water to come out at the sink. Breakfast was ok but would have been better if there were more vegetables (i.e. - tomatoes, lettuce, cucumbers for a morning salad).
Concerige very helpful & front of house have good english
Real great value.
Wonderful stay--everything was excellent
Excellent health club & restaurant. Reasonable prices for a luxury hotel. Very helpful staff providing directions.
location need a better gym or should have an agreement with gym right in the corner
Good, solid business hotel which is conveniently located in a pleasant commerical district of Santiago. Fabulous staff, helpful in all requests. Room was a little on the small side, but clean and comfortable.
Our room was ready when we arrived. The staff was helpful when we had questions or needed a reservation. Liked the location as it was quiet and only one block from a lot of shopping. Our hotel dinner the first night did not measure up to the quality of similar hotels that we had stayed at during our trip.
Phenomenal location, great staff. Nice small hotel. Very clean, nicely appointed rooms Guest floors and guest rooms need update.
Hotel is nice, but needs updating Hotel condition is OK..nothing great, desperately needs maintenance in rooms. Major concern is hotel staff - restaraunt / bar staff. Service is horrible . Lack of attention / lack of service. Have stayed many times here but decided to move on after last visit...
Location, close to subway, close to malls. Breakfast was good Water temperature varied during shower. Room was not cleaned one day because do not disturb sign was at the door until 9:45am, after that the sign was removed and upon returning to the hotel 8 hours later room was still untouched. Rooms are very old fashioned and could use some renovation. Bathtube was peeling off (room 314) and toilet had some dark stain inside that looked like dirt (though it was not, it was disgusting to see). There are many other better hotels in Santiago for that rate.
The location is just a short block from the metro. It is in a wonderfully clean and safe area. The hotel is quite nice ACD the pictures are very accurate. The staff were wonderful. Leonardo and his brother Waldo are so pleasant!. I honestly likes everything. A great hotel in a great location. It is only 10 minutes by metro to the Catolica metro stop and the charming LaStarria neighborhood.
The staff was súper polite and attentive. Great room, good breakfast. I was near everywhere I had to visit Few elevators for Many floors. I was always in a hurry
The location was very good and the hotel reached completely our expectations.
This hotel was set in the middle of Santiago and was like an oasis of peace in the big city. The grounds were beautiful as was the building. The staff were all very friendly and helpful - going beyond what is expected. The Grand Hyatt was located close to a great shopping mall and good restaurants The room was large and well appointed and the bed was very comfortable. The only thing I disliked was the first room they put me in. It was low with a terrible view and a CRT television. When I asked, they changed to a great room. To be fair, I got there early so better rooms were not available and they let me use the room until a better one was available.
The design in combination with the situation giving a nice view. Even though not all the. Rooms have the mountain view.
Staff very friendly and helpful food was excellent room was comfortable I would have liked a tea kettle in the room
Location, location, location. I wish there were more restaurant choices.
The staff were friendly and were largely fluent in English. The location was great, only a 5-10 minute walk to restaurants and parks. The wifi was strong throughout the hotel, the beds were comfortable and the room was clean. The rooftop bar was very nice but wasn't open on the weekend which was a disappointment. Really good quality for the price. The pool is in the basement which was a mistake on our end, some old/incorrect pictures showed it as a rooftop pool which made spending a day at the pool impossible. Water in the room is outrageously expensive, $10/bottle! The shower/tub combo was a bit uncomfortable - I'm very average size and it was too narrow to stand shoulder width. The room was starting to show some signs of age but still a very good value.
great location, very comfortable the internet was inconsistent
this is a big hotel and near the center of the santiago... not bad
Very nice lobby layout. Nice breakfast. Classy rooms. Very polite and helpful staff.The hotel did not charge me for a late cancellation 1 night due to cancelled airline flight when they could have by their terms and conditions.. The City Tour they organised was terrific.Highly recommended Coffee concentrate is pretty poor compared to proper brewed coffee but this seems to be the standard in South America. Meals expensive compared to good restaurants close by. More complimentary water in vathroom would be appreciated as to purchase it is USD10.
Good location, very nice staff, nice comfortable rooms
Well located near the airport, with free shuttle. Hotel itself was pleasant, a few touches that made it more than just a bland airport hotel. Nice pool. No problem with keeping the room for a few hours more till our departure time. Note that the location as described on the booking site is wrong - seems to have it confused with its sister hotel in the city. Not cheap
nothing food, people, they could not find my booking, no explanation. sERVICE
Almost nothing.. Almost everything was bad. I booked that hotel because it has internet but during my stay the internet has gone off and also the phoneline was corrupted. So i became unconnected to the world. And it took more than 12 hours to fix it. And also they charged for every small detail, like plug converter. Besides, the staffs don't know English well and they lack communication.
The bed was really confortable.
excellent help and sevice from the front desk - particularly Oscar - in all my requests, including chasing down the tour company and finding batteries for my camera late at night. I found the wireless internet in my room difficult to use.
Excellent hotel in a very good location with a high standard of servcie and free Internet
A very fine, comfortable hotel with a high standard of customer care and service. Excellent location, free Internet, close to good restaurants in Patio de Bella Vista.
There is a good massage service, generaly hotel ok, makes you feel safe but it is very much old style furnished and does not feel so fresh,
The location is ok, really friendly and helpful staff Paying for wi-fi as so many hotels in the region offer this for free
We stayed for 1 night, but everything worked out perfect. Since the check in (the room was selected as we asked) till the easy going late check out that we got, with a smile from the front desk. Had a meal in the room (nice) and breakfast the next day (american style, very good). By the end of the day, we (me and my girlfriend) recomend and will be back next time in Santiago!
Perfect organisation of transfer in the time after the earthquake.Very prompt reponse. Very fine hotel. We paid half of the regular price. The full price would be too high. A bit far from the old town to walk (although possible). However, (cheap and convenient) subway is next door
Glitzy decor and very friendly staff. The layout of the hotel is very confusing... You have to take multiple elevators to get anywhere. The pool also was not heated.
The W-Hotel is the first hotel of this chain in S.America and it is obvious that they want to make a statement of design and comfort. There are more than plenty staff everywhere that assist you . Also when you arrive by taxi they check if you were not being over charged. The design of the lobby met 3 restaurants is spectacular. The pool with lounge bar on 21st floor is small but spectacular. The charge of internet of $ 15,- per day on your room. In the lobby it is free. The charge of $ 25,- for the quality breakfast, while you pay at least $ 300 a night.
I like the location, room was amazing, breakfast was exelent
The hotel is beautiful, well-appointed, modern and in a great location. It is across the street from a pretty park, near great restaurants (all price ranges), banks, 1/2 mile from the largest mall in Santiago. The buffet breakfast offers everything and is in a lovely large restaurant with a large outdoor patio. The swimming pool is small but the view is spectacular and the cabana area is nice. The hotel staff is friendly, professional and the service we received was great. The elevator system is confusing. To get from the entrance to the reception and restaurant floor is one elevator bank. To get to your room is a different elevator bank. To get to the pool area is another elevator bank. The pool area has a cocktail bar area which is a bit of a young party scene. Need more hooks in the bathroom.
We stayed for 4 nights, while visiting our daughter, a student abroad for the semester. The room we chose was not available on arrival, we were upgraded to the club level floor. We had access to 3 lovely meals a day, continual drinks, snacks, anything we wanted. It is right next to the metro stop, a huge advantage. Everyone is very friendly, and they do everything to make you feel welome and pampered.They will arrange cars, drivers, whatever you need. the roof top pool is an amazing retreat, with a lovely out door area. The rooms are nice, great beds, and constant service. The hotel is worth the price, would love to stay again.
The room was big and very nice. You could only trade inxxx US each day per room. Also, one day we returned to our room at 3:30 PM and it still wasn't cleaned.
beautiful hotel, great service!!!
The hotel was beautiful, the rooms were large and clean and well appointed. The 24 hour room service was tasty and a welcome perk. When we arrived, we were told that booking.com had cancelled our reservation and that they had no rooms available, but would be happy to call us a cab, goodbye. I called booking.com who assured me they hadn't cancelled anything. Then it turned out that the manager said that they didn't have availability even though they hadn't blocked the days off with Booking.com. So the story changed, but still no rooms. I had to make a stink (not my favorite thing to do) in order to get any real assistance or accommodation. In the end they got us the rooms we'd booked initially, but the whole process was a fiasco, especially when you're getting off 15-20 hours of flying to get there.