free internet blocked phone preventing me to call from my room using my calling card
very flexible service for late checkout, friendly staff, convenient stay,
The room was clean and quiet.
The location was good and views from the room "palace of cultures" was great to wake up to. Room was small. Mini Bar is very expensive €7.5 a beer. Mini bar prices were not clearly marked. Hotel cab is also very expensive, fully recomend using a normal cab for half the price. Overall I would rate this hotel as an expense 3 star experiance.
I did not like the TV channels at all. There was not single channel with English. All channels had a Polish translation in the background and the user did not have any control over it. That was terrible. An international hotel must definitely have only English channels accessible.
Great location, panoramic city view from the room, good breakfast, great for city transport room feels a bit small, so as bathroom, breakfast could be warmer, but still that was not a problem for us
The location and the bars outside of the hotel! I was informed that Breakfast was not included in the Standard room rate - unbeleiveable for the money!
I always stay at Novotel Centrum when I am in Warsaw, it's comfortable central with a great view over the City!
the decoration of the hotel and the rooms!!! they couldnt find the reservation, and they ask me to pay a normal price. after some arguement they accepted the internet price (i had to show them the reservation from my email) and for breakfast instead of 2 persons, they included only 1. i had to argue 2nd time to accept. although there was a hotel parking for free, they told me to put the car in the parking opposite the hotel that is secured and they cooperate with them, and during check out, the hotel ask me extra 24 euros for 1 night parking!!!!!!!!!
centre of Warsaw Room minibar defect. No option to cook coffe or tea in the room as usual in Novotel or other Accor hotels worldwide.
I was particularly impressed by the courtesy and efficiency of the front-of -house staff, who were able to arrange trips for me on the spot even though I had little time. The lifts did not always respond to the card, even though I followed the instructions
cleanliness & comfort nothing
hotel staff was friendly and helpful. Nice design. The ambience. Overall: very nice and high class hotel
Nice room, coffee and tea available in room. Excelent 25m swiming pool. Good restaurant.
the spa area was completely closed.
hotel, foods no
Fitness Suite and Pool Facilities Bed was a little uncomfortable
Very helpfull with my kid.
It was nothing to chose what i like best. All was normal - tipic Rooms are not to comfortable, We had reservation from booking.com - hotel take prase of the room before we come - it is ok, but when we come to the hotel whey take 1010pl zlot - whis many on the reseption couldnt explane. Our room was cost 654pl zl - 2 nigts ( + 1010 for somth. else)
The room was nice The staff were not friendly!!! And had no time for you !!very bad!
Location. If the room could have been bigger since two males were staying in the room. Perfect place for couples I would think.
great rooms, great shower and very quiet rooms they told me that I could pay with Diners Club, but by checking out I couldn´t...minor issue, but for me of big importance
cable based connection to internet, missing WiFi
The hotel is located successfully in relation to station: 2 stops by tram or by bus, it is possible to reach for 15 minutes on foot. Very attentive personnel on a reception. The comfortable, pure number, convenient bed. Very much it was pleasant, I will recommend to friends. There's no Wi-Fi in the room.
Very appropriately located close to the city center. Comfortable rooms. Qualified staff.Renovated recently. Deposit for the room is too high. Breakfast is overpriced.
Staff clear and precise - no 'waffle' Just one thing - could not figure out for a while that lights in room operated on the door key card. Could do with a clear notice to this effect on the table, this being first thing noticed on entering
very kind personal it is too modern for me. I do not like this kind of light. It looked like I was the only guest. That was a little bit strange
Internet, clean room, good breakfast Invoicing process - 0,5 h !!! (thanks God it finally worked out); I was asked to sign a bill during my breakfast (in the middle of my breakfast), as if signing upon my leaving the breakfast room was too dangerous...
the hotel is good and honestly the hotel rescued me when i found an available double room with extra bed after what the hotel "apartmenty zgoda" did to us, as it is the worst hotel ever with the worst customer service, anyway grand mercure was a good hotel, good location, staff is friendy it is a little bit expensive
A one-night stay is hardly enough to judge a hotel, but I found the dinner excellent
staff and welcome specially at the reception bar staff very friendly,, swimming poll is perfect taxi driver and concierge cooperation is not to help the guest i think just to do business between them
Bar staff were very friendly and helpful. paying was a problem as I had to pay twice on my VISA as they wouldn't accept my switch card. Swimming pool and facilities were dated and due for a refurbishment. 2 single beds instead of a double as requested.
Opening time of the swimming pool: 9.00 am till 8.00 pm!!!!! Impossible to use.......
The staff it's polite, and the service is good
Great location, great swimming pool! Spacious and confortable rooms. I was given a room with 2 single beds. Quite small and narrow bed, even for 1 person.
Location is perfect, it's walking distance to the old town. Included in our price was a buffet breakfast. It had a really rich selection of everything. The staff was very kind and the rooms looked new and in great shape. Internet was a bit on the slow end.
Location is excellent for both sighseeing and business while in a quiet street. The pool is fantastic. Staff was very helpful with restaurant recommendations and museum bookings, etc. everything was very good.
The location and open space around the hotel was very pleasent and the view onto the square was an added bonus. Other features we enjoyed being able to open the window in the room for ventilation the separate room room was also an excellent feature.
Location is perfect for tourists, Old Warsaw is only blocks away. Included breakfast was perfect, great selection of food, attentive staff, and unlimited coffee or tea. Highly recommended this hotel. Hotel was undergoing some remodeling. I'm sure price will rise with new amenities.
Location is perfect
clean ,location front desk woman
Excellent position. Part of the room lightning and the cabled Internet connection was not working upon my late arrival. Air conditioning terribly noisy. Some staff was strangely snoopy and quizzical - In a five-stars hotel you should be able to relax and let down your guard.
new and clean hotel, nice cool breakfast room We expected a double bed, but found to single beds in the room. did not complain, as we love sleeping together in a single bed.
Good hotel I'm arrived at 10.00 pm and the restaurant was just closed. The bar didn't have anything to eat....Mc Donald, close to the hotel, saved me....
Nice designe, big room, nice restaurant staff Non-professional staff at the reception.
Excellen t for the last night and returning the car.
Very good hotel. Close to airport. Nothing. Everything it's OK.
The location is great. The staff is helpful and provide very good transport information. THe cleanliness is fair. There are some hairs on the bed. The quality of the breakfast is not so good on the first day. Ham contained sticky water and smell not so nice.
It is very central, in the middle of downtown Warsaw.
friendly and very helpful staff. Gave me a tour of the hostel. showed me my room. provided a secure space for my luggage. they also have a safe you can use free of charge. wooden floor. Clean and spacious.Quiet.
The personal off this Hostel was unforgettable and the atmosphere is the best one!
hotel location it was cold in room, because of out heating. But it's season occurrence, in Russia the same.
Value for money and good localization.
I found the price/value ratio of breakfest high. In the last years I stayed a couple of times in Budapest (city with similar or slightly higher price level) in a Mercure hotel, where the buffet was more generous (4-star hotel), as far as I remember, at about half the price.
Room had inoperative ac and windows that wouldn't open - very hot during summer. But overall a great stay.
I liked the place of the hotel no
it was very close to the center. the staff was too curious
base for sightseeing. .Good parking, typical Campanile Dirty restaurant, tables not cleared, and food running out. Over crowding for breakfast, not enough tables.
Very good localization. Free coffee and/or tea in the hotel room. Bath tube instead of shower.
Good, quite cheap and very clean hotel in a good location to reach the airport and the Warszawa Centralna railway station. Would recommend to anyone.
The location was good. The staff was courteous. The rooms were clean. All was just fine Would have been better if breakfast would have been included.
This hotel is very good variant if you travel by car and don't want to spend much for your stay. Simple traveler can get practically everything he/she needs. Wifi connection in room, clean bathroom and even heated floor in the coridor(!). Friendly stuff. Hotel is situated outside of the Warsaw, and I guess it may be a problem to get there by public tranport, but if you are travel by car it's easy to drive to the city center.
We had a twin room, pets were welcommed in the hotel without extra charge
Good place for staying over night if travel by car - very good price/quality ratio. Quiet place, near to Warszaw, free wi-fi, free parking, clean bathroom, spacious room and the best was heated floor :). Can't say anything about restaurant - didn't try it. Everything was ok.
Warm, clean hotel with free parking. Hard to find without Navigation.
reception and parking lot are open 24h a day. Secured parking lot.
Very central location, good breakfast. We stayed there in winter and the water in the shower wasn't hot enough.
Everything was excellent! Comfortable bed, clean room like everything was brand new, great breakfast. I would definitely recommend this hotel and I'll stay at this hotel again. It would be nice if a receptionist could tell new guests that they have to use their room card to make elevators work.
The visit was for a friends wedding, the party was at the hotel.
short stay for one night but enjoyed the atomosphere and service of the staff. willing to stay again
Lack of a bin in the toilet. In fact, transport to the airport wasn't guaranteed as had been noticed - it wasn't available until 5 A.M.
Really it's nothing to say something good. Its usual NOVOTEL, but I've seen better. I'll not get to this hotel 4 stars. Comparison price - quality not in favor for this hotel. Furniture looks to be used long. Table was broken. Jaccuzzi in health center not working at all.
Good service and the close proximity to the airport. N/A
Staff was more than excellent! Hotel was very nice. Accommodated my needs despite the fact it was a holiday in Poland. No negative feedback
I left some things in the room. They have located them and promised to mail them to me (at my expense). If I get them back, as I expect), I will be very grateful. Most of the staff were friendly and helpful. Pretty isolated. Only virtue is that it is near the airport.
Clean rooms, with a beautiful bathroom. And including breakfast buffet and airport shuttle .... What a great deal for 85$ Canadian.
Breakfast et room service was free of charge Nothing
Good hotel close to airport All was good
Good bed and good shower. itty it is so far from the center
The room was small but clean which I appreciated! No toilet brush if you can imagine that in a big hotel chain like Ibis. I asked for one because as you might know their policy "if you have a problem in 15 minutes they promise to solve it, if not you are the guest for the night" but they didn't find any solution to this and I was still not their guest for the night.
easy to find, close to supermarket, clean room, convenient parking a bit poor chice for breakfast
Very good service at the restaurant. Very friendly waitress. Room on the high floor very quiet, garage below the hotel, free WIFI, friendly reception. Food quality, payment in advance, check out horrible complicated.
Efficient staff, reception. Breakfast is one price only for buffet. PLN33 if you just want a coffee and croissant is expensive! Douvet is too hot - I had to takeout of covering.
Very poor quality of wi-fi in Number ( exapmle #517)
Excellent breakfast! Hotel staff don't understand english nor russian :(
The staff are very nice and the boss was helpful and thoughtful considering my particular situation not so many people speak english
Good location near Via Baltica. We had a restless night, some guests were ironing clothes in front of our room at 11.00 PM! Had to change TV and shower hose.
the free parking inside the yard. It could be ok for people who do not have money to stay somewhere else. It's not a nightmare ! it's clean (not prefect) but enough. too much noise of drunk people ! scream during the night ! Do not speak english at all ! I didn't eat the breakfast it was so disgusting ! I asked a double room they gave me twin room ! matress of 10 cm upper a plank of wood !
Location is near nowhere. Airport is anyhow 45' by taxi due to permanent traffic congestions. Internet connection given as free but I couldn't get connected at all. Staff helpfull but english skills are seriously limited. You have to sign an agreement before taking the room which is completely written in polish and no copy is given back. Not suitable for foreigners.
New studio apartment - spacious and completely equiped, ex. maybe microwave!?
Very clean and comfortable rooms. No
Nice hotel with fair price. Quite cosy apartment with kitchen, TV, CD mini-system, heaters, bath & shower. Free undeground parking. Easy to get there by car. Situated close to road to Katowice & Karakow, which is good for car travellers. Far enough from places of tourists attractions. I would stay there again.
The service was great. The beds and pillows were not as comfortable as I would have liked.
very good apartment, for short or long stay
Great value for money! Clean and big room, kitchen, TV. It feels really like in an appartment, not like in a hotel. I was surprised that such an apartment was possible to book just for one night. Before you get your key you have to sign an agreement... in Polish!!!
Very good choice if you need to spend comfortable night. Very clean. Nice furniture. Free parking. I think a little bit far from the centre of the city, but if you stay with a car, it's OK. Good price. Will stay again. No lift in building "A" .
Excellent facilities. Taxis ordered very good. Peaceful location. Would definitely stay there again. Some reception staff not as friendly as in other countries.