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Excellent location, less than two minute walk to city centre
Friendliness of staff
Leisure facilities, comfortable room, excellent toiletries, good breakfast. Evening meal was fine, but wine list is grossly overpriced!
Top class hotel, grt location, food and staff ,and value well done I may find one in the future again not yet, thanks!
Staff on reception were excellent - couldn't be more helpful Standard of breakfast both in terms of service and quality was not what I would have expected for a hotel of this rating.
The friendliness and politeness of all the staff in the hotel. Its central location and excellent breakfast provided/ Nothing.
Lovely comfortable room plenty of facilities. Excellent breakfast with plenty of choice. Good leisure facilities. Central position near shops and rail station.
A very comfortable room! No noise from corridor or neighbouring rooms. Very good breakfast. Instant help from staff when required. Evening meal menu somewhat restrictive and unimaginative!
location the first room we were given had not been cleaned or bedding changed,
The hotels decor, quick friendly service and nice location, tucked away off main street. Also nice relaxed atmosphere with all different "types" of people. The equipment in the gym was looking a bit old and worn
Spacious, bright, modern, clean & easy access to town centre. Traffic noise prevented my wife from sleeping - we tried keeping the windows closed but the noise was still audible, & closed windows were uncomfortable in the absence of air conditioning.
no okay Only problem was the breakfast it was cold and slightly undercooked - but apart from that nothing
The room was big and nice, beds comfortable, bathroom nice and clean. Breakfast was good and the hotel bar very nice.
Great standard/VFM of Exec Double room When checking-in, was given standard room as opposed to the booked Exec room, staff showed absolutely no apology or concern that a mistake had been made. Overall, Reception staff were cold and not welcoming, they just 'do the job' albeit generally efficiently. Disappointing approach for such a nice hotel.
the look and location noise and no air con
price, location and quality of the room. the receptionist was very ppor, on the verge of rude.
Not aloowing more than 2 adult to one room
Very easy to get to park car and leave it until ready to go home
Reception area was impressive Staff on reception not very effficient The reservation was not in the system. Alternative room booked but this was a smoking room on a very noisy second floor. No apology for the mix up.
On arrival I went to the reception desk to which I proceeded checking in with one male member of staff. Unfortunately he was disctracted by a non guest trying to get into the hotel, therefore he left me at reception. Another receptionist then came to assist, who apologised, however I wasn't too bothered because the receptionise was chatty and this is something very rare. She has a very good sense of humour and covered up the waiting durind teh booking in process. I didn't like the fact that you couldn't get room service, with regards to bottles of wine, but you could get food.Also I think that having to pay for parking while being a resident of the hotel is a tad harsh.
The Ironing board collapsed and came off the wall
The Hotel has been refurbished to a high standard and the facilities are excellent. Very helpful and firendly staff. Accessing the location by car around the City's loop traffic system. Better signage would be beneficial.
The decor and the feel of the place. The staff were very helpful in particular the concierges It was a very quiet hotel, not somewhere I would go with a group of people.
Right next to the train station. Room was perfectly nice except for shower. The shower was moldy...smelled moldy and looked moldy.
It was in a good central location There was no full length mirror in my room and the hairdryer was rubbish
staff and room shower was a bit naff
Staff ensured we had a relaxing, hassle-free stay. The hotel decor was worth the visit!
Easy access from the train station and near shops and bars. Staff were very friendly and helpful and I loved the hotel decor.
location - right in the center of leeds city. The bar was lovely and the reception area was grand soft pillows - pillows bit to hard!
Great rooms, central location very close to public transport, helpful staff.
Room was fine - good bathroom Firstly I had afternoon tea - the scones had been defrosted for too long or were stale, and the cream was artificial. Secondly I booked an early morning call and newspaper but received neither
Friendly staff, good facilities in the room. Was a little surprised to find 2 additional beds made up in the room! Breakfast reaaly expensive.
Really friendly staff. I was travelling with a group of girls and we managed to get adjoining rooms which really great.
Very nice hotel There was a definate lack of parking which meant that we had to pay more than £20 to park in another car park
we requested a quiet room and go one! bathroom very nice, fabulous shower. evening meal offer was good. I found a long white hair on my pillow, +my hair is brown !
Comfort, cleaniness and good location
Competitive price for standard of accomodation Would like a discounted breakfast rate or price inclusive of breakfast
Well located for the city centre, well appointed spacious rooms with good bathroom facilities. Limited car parking available at hotel.
Very clean room and comfy beds and nice bedlinen. Good bathroom though shower mechanism overcomplicated! Yes, there were rows from the next door guestsin the corridor outside our room at 2am and 6am which was awful. We complained and got some money back.
Beautiful room in a great location. Room service food was of a very [poor standard. As a solo female traveller I dined from the room service menu several times and was amazed that a hotel of such good reputation should have such a limited menu and poor quality food.
the location close to shops bars restaurants the train station and bus station.. no
Convenient to city centre, rooms quiet Parking still expensive even with discount. Smoking in bar, which is above restaurant area, but I guess that will all change in July!
Reception staff friendly and efficient. Pleasant room with very comfortable bed. Very central, but quiet in spite of being full. I find the keycard difficult to use in door, but maybe it was me being thick!
Very clean, nice facilities, great location, and good value for money No biscuits with tea bar!! Mini bar was empty!! Checking in and out was a long process as you only had one staff on.
Hotel beds too soft
The location was superb, the room was a really good size, it was very clean a comfortable. Parking. After being turned away from the light car park due to an ongoing murder investigation we had to park almost 1 mile away, when we enquired if we could still get the discounted parking vouchers availible from the hotel the guy behind the reception replied "we've got nothing to do with the murder". Very disappointing.
Brilliant location in The Light - we met friends for dinner on the Saturday evening at a restaurant 2 minutes away, watched a film on Sunday in the Light and then had a late lunch at Brio next to the hotel. Also, liked parking in a secure car park overnight. Next time we will eat Sunday lunch at the hotel - looked great! Kept forgetting to use the key card to operate the lift even though we were told at reception.
I was very impressed with the standard and quality of the rooms and ease of access to facilities
Nice modern hotel in great location No
The fact that it was very well placed for both shopping and entertainment and close to the station The air conditioning / heating made the room very dry and I went home with a cough
it was nice clean and cetral nice food and friendly staff would stay there again liked everything no complaints
The ultra modern decor & cleanliness of the room.Also perfectly sited in the centre of leeds. Hotel was superb.
Large room in good location. No parking, very slow check in
the staff were very pleasant and willing to help. The reception staff had excellent knowledge of the surrounding area ie shopping centres. he bar area was kept clean at all times and service was always prompt. We stayed in room 606 and the only thing which my wife and me noticed was the iron burn marks on the carpet which were present and must have been done by previous guests.
Excellent city centre location with great views from the higher floors. Clean and pleasant room with huge comfortable beds. Check in was a little slow but it did seem that quite a lot of guests arrived at the same time so that was probably the reason why.
The whole experience was lovely, the room was really nice and the bed was really comfy with good views of the city. just the cost of the mini bar being very expensive
the comfort and style of the hotel
the bathroom was especially nice and modern the room was very small for the price i had paid. There was only one pillow per person, to obtain any extras would have cost extra which is disgraceful when people have already paid so much money for the room. The head of bed was against the wall which led out to the hallway, this meant every noise in the hallway could be heard at what ever time of the night.
The room was spacious with everything that you needed. Very comfortable and clean. Could have had more pillows on the bed and room service menu and fridge items I thought were overpriced.
Service was excellent, food also excellent would definately reccomend this hotel The breakfast area was a little crampt
Modern, chic, stylish hotel in a great location in city centre. Staff are excellent very helpful & friendly.
Overall a thoroughly enjoyable experience. felt so comfortable I extended my stay another night.
Staff very friendly and very professional. Room was to a very high standard and very clean. No
Value for money, location, room and view from it. Very clean room well set out. On the eleventh floor there seemed to be a constant fan noise which we didn't think wasa the air con heating of other guests (we didn't have ours on). Great breakfast but the black pudding was not great, perhaps sourcibng it from the home of black pudding - Bury- would be better.
The City Inn Leeds is a very modern hotel with an impressive imac in every room. Very clean and spacious bedrooms,excellent value for money. Being very new there was still much building work around the hotel, and the hotel was hard to find, poorly sign-posted.
Excellent service and very nice room. None
Very good the staff very helpfull and frendley
the use of the health club facilities it was a bit basic for a hilton - I could feel the springs in the matras, there were old stains on the bedding and the bathroom door. There was no hairdryer. The cooling system was not clear to use and the room was very hot - opening the window was no solution as it was very noisy - not sure where noise came from. (on the tenth floor)
Quality of service, food, decor, comfort. N/A
I found the location excellent. We needed to get the train and it was rightr beside the train station. It was also handy for the airport bus.It also turned out to be useful that it had a bar as the snow was bad and we couldn't get out one night.! Wake up call that we didn't ask for at 5am on both mornings!!!!!!!
The pool steam room and sauna The wine was very expensive
Good value for money great location nice breakfast Nothing
The entrance/welcome, the leisure facilities and the distance into the city centre the room was basic, not what what we expected for the price we had paid.
Location, comfort & atmosphere No issues
The hotel staff were warm and friendly.,..The room was very clean and tidy. Price of daytime food was slightly expensive.
Location was great Bar prices very expensive
I had a pair of spectacles lost / removed from my table in the hotel bar and they were never found
Hotel staff did not konw about local attractions in the area, particularly the brewwery across the road.
the bed was comfy the telly was good the building is completly soulless,everything is so perfect its too much.the toilet extract stays on permenantly and its noisey,the light switches all clunk on and off and you hear even your neighbours.
the location by the Brewery Warf very expensive for the standard of accomodation and services provided
Excellent breakfast included in the price which made a big difference to me booking it and a good and speedy lift in spite of the hotel being busy parking difficult and shower could be more powerful - sofa bed was made up but was not needed
the price and convenience only reservation is noise between bedrooms esp late at night
Centrally located (5 mins walk into the city centre). An excellent value Hotel.
The staff were impeccable in the level of service they offered. The room was clean and well appointed. The best thing thoug as far as I was concerend was the location.
Good location, walking distance to shops, bars and nightlife. perfect for a shopping weekend or a night out. clean, spacious rooms and good breakfast. Parking is at an extra cost and is 5 mins walk away
I was nicely surprised at this hotel. It had had a few bad reviews but I thought it was good. The decor is a little dated ( no flat screen) but always clean, tiday, helpful staff, great pool and amazing breakfast :-) No complaints
Lovely welcome from the staff at check in. Room was clean and in good order, bed was perfect. Bathroom was a good size.
I liked the pool facilities especially The breakfast was excellent but thought the dinner let the hotel down. IPerhaps in error we chose from the loose leaf sheet menu and the food was not worthy of such an hotel.
very helpful and friendly staff the only issue is the parking at the hotel, I feel that this is very poor with narrow spaces and there aren't that many spaces
Location, leisure facilities, helpful staff Would have preferred tea in teapots at each table at breakfast
Unwinding and relaxing atmosphere. The breakfast prices were extortionate so we chose to eat our breakfast elsewhere.
Very nice clean and comfortable room(405) Excellent breakfast selection. Good that you can virtually guarantee a car parking space. Not many hotels in Leeds City centre can. No
Not alot to be honest. Stay in hotels frequently first time in a Crowne Plaza and was ot impressed with anything. The check in was slow the room was ok but not 4 star. The hotel bedroom corridor smelt of cigarettes. Breakfast poor and so were staff on duty, would stay elsewhere in Leeds in the future and would not recommend hotel to friends.
Good swimming pool, ample car parking, good restaurant both for breakfast and evening dinner Expensive internet charge
there was empty bottles of spirits in one of the kitchen cupboards. (4)
I liked having a fully equipped kitchen and we were able to heat and cook our own food The toilets made a loud noise after every flush
Clean - well equipped - stylish - affordable - convenient Room was cold.
home from home and better than staying in a hotel The room was very hot and at times noisy from the people above and from the nearby building work.Air conditioning would help rather than just a fan so I could close the window and keep out the noise!
facilities and room size were excellent value for money. Parking just across the road was very handy. a little out of town but as long as your know this it should not be a problem.
very omfortable and spacious, amenities were excellent
I absolutely loved the apartment, it was very modern, classy and chic. It was imacculate interms of cleanliness. And the staff at the reception were very polite, friendly and helpful. It was too far a walk from city centre.
The bed was very comfty! And had a lot of appliances The room and cuterly and glasses were dirty, we were up all night with people running around the corridors
This is a catered apartment set-up. The rooms are very modern and beautifully designed. Cleanliness excellent, with breakfast in the fridge as an extra. Location is not the best, but Leeds city centre is about 10 mins walk away
only the price is very attractive. each room is equipped with shower and bathroom. very cost effective. there is no kettle in the room, if you wanna some hot tea or coffee, you always have to go to downstair to ask for it. and everything about this hotel made me feel like it is a student accommodation. i do not think i will stay here again. though the location is in city center, but it is difficult to reach some interesting area, no bars, no stores, very bad.
very good value, simple & clean rooms with really helpful staff. Would recommend. Everything fine :)
the hotel was in easy reach of leeds city center and we had a excellent room with a view a bigger bar of soap and not having a kettle in th room even tho there was a tv !!!!
Very basic but well thought out formula, however the environs could have been kept cleaner and as it was the cheapest hotel in Leeds on line it seems to attract people who are less considerate of other guests, loud in corridors and slamming doors continually in the wee small hours. Lots of rubbish round the steps and front doors encouraging more litter unfortunate drain smalls in corridors when they were cleaning the rooms. The heating was not effective in the room.
Very well positioned for all Leeds centre locations. The staff were very helpful. Found the room wasn't great, main issue was the strong disinfectant smell in every corner of the room.
Price and the ability to buy takeaway food from local restaurants Hard beds. Number one issue is that it definitely needs a better mattress. Television volume control did not work. They was a 10 cm large lump of dried something on the wall. Yeuch!
Relaxed atmosphere, helpful staff, beautiful linen. The linen and bedding was gorgeus but the bed a bit hard and lumpy. I found the black corridors rather depressing. Water not as hot as I would have like for morning shower.
Good cleanliness, comfortable room. Very poor meal. Room not ready at check-in, Replacement room - heating not working, third room smaller with poor view of fire escape - cot never transfered to third room! Food very mediocre for the the price, waiter with terrible English - I had to revert to French to make ourselves understood!
Room was excellent & ideally located for city shopping & bars Mini Bar needs choice expanding
The quality and decor of our room was fantastic (206). Poor customer service, made to feel uncomforatable and unwelcome on arrival. Also were told by resteraunt staff we had to pay for 'hot breakfast' and were only entitled to continental, which we were later informed was incorrect as we had already paid for breakfast with our room.
comfort and cleanliness of facilities breakfast noy included in room price
we enjoyed our stay with the front desk staff really good.siobahn was excellent and we are looking forward to our next staff
Good Room and central to Leeds Bed very hard and lumpy. Perhaps the manager should spend a night in it
the quick, friendly and helpful staff that checked us in. also the state of the room was prefect for are arrival.
The room and the look overall of the hotel. The staff was good and friendly but not too fast/would not listen much. Or maybe they were not used to accents.
Extremely difficult to find when driving - no signs to the hotel nor adequate signposting of the hotel itself
When a basic twin room was not available I was upgraded free to a better class of room. It was very nice to have hotel staff be so helpful.
Very easy to find and a very good location of the hotel. Good shopping nearby. Good atmosphere and nice events at the hotel. The breakfast was absolutely excellent. Have none.
The bed was really comfy Bathroom a bit small and shower could have been at opposite side of bath. The bedroom was very hot even with the window open
The staff who were very helpful and polite were the only saving grace about this hotel Why is this hotel a 4* - the first room I had was dirty and out dated. The base of the bed was held together with gaffer tape the bathroom was mouldy. I changed rooms (only a single available) and the new room was cleaner but you had to be a contortionist to get into the shower - very bad design and would not have been easy for anyone who wasnt agile
My freshly cooked breakfast Tiny bedroom. No facilities
Everything. Could not fault anything and would definateley recommend to friends.
Communal areas could have done with some more cleaning -
Noise caused by parties on two nights. Inadequate checkin process
the view from the room window.went to relax for the weekend but it was really noisy.
its always comfortable, easy to park and close to my daughters' university accommodation shower and bathroom a little small.
Nothing - there was nothing outstanding for this hotel Initial room too small for two people, oppressively hot with no thermostat, on opening windows found that the entire frames were covered in black mold. The bath/shower was ripe with mold. the plug in the sink did not fit properly. The TV was far from properly tuned to any channel. The upgrade still had problems and the breakfast was of a poor quality in our experience
bad choice you need to view room 31 described a junior double room with no access from one side of bed and no second side table poor pillows and no extra supplied room would not pass vetting if opening a new B & B this is a 4star hotel I have written to them .Small room is one thing but this room described as a double suite most misleading that a double room should not have access to bed from both sides as one was right up against the wall - had to climb to get into far side - not good especially if you have to climb over someone in the middle of the night but one aspect Roll over and you hit the wall ....
i likked the hotel,the staff was very nice specially Nazareth at the reception.recommended place for bussiness travel
The room was so small and shower didnt work properly
This is a pleasant hotel set in wooded grounds in a convenient location on the Otley Road in Leeds. Easily accessed by public transport. There was some noise in the corridor from some other residents late one night.
Atmosphere, scenery, presentation of meals + warm Staff breakfast time could be more flexible (extended a little later)
For us it was the proximity to the family that we were visiting It was a bit noisy at night as our room was over the entrance and the hotel was busy with a big wedding. This was inevitable & no fault of the hotels
Room was comfortable and breakfast good I specifically asked for a quiet room but was given what must have been one of the noisiest on that night due to a wedding party. Wedding guests were on a patio area outside the bar just below our second floor window making a horrendous noise (chanting, shouting and singing) until at least 0300. If our room had been the other side of the corridor it would have been fine. We had to keep the windows closed to block out as much of the noise as possible making the room hot and stuffy. If there is a party on it would be sensible to give guests not attending the party rooms away from the bar and party room areas and rooms near those areas to the party goers! Also, the shower in the hotel was inadequate - so scaled up that only a trickle of water came out of it.
Very Clean, friendly and great value, close to Leeds city centre and night life Value of Soft drinks at the Bar
The room was quiet - which I had requested. Poor position on crossroads - I had a family member coming to fetch me & it was difficult to find the hotel within the oneway system - and then nowhere to park
Easy to find, Friendly staff and good quality clean rooms what more can you ask for.
like family environment, clean. very bad WIFI service, NOT good for business customers. CHEN MING HSU
Friendly staff and a pleasant atmosphere particularly in the reception area. A glass of wine at checkin was a nice touch too. Some of the corridors (but not the rooms) smelt of cigarette smoke
no much very old tired and I check out after only one night
Easy access to city centre old fashioned, small room
Great location. 24 hr front desk. Warm & friendly staff Breakfast wasn't included. The parking is only free up to 9am
Bathroom was very nice. Bar was good and I enjoyed the breakfast.
The rooms was spacious and to a high quality Lack of available seating in the bar and the restaurant was closed off. They could have made the restaurant available for people to sit and drink if nothing else
Convenient location - room was very quiet at night time. Easy check-in. Excellent price.
Really good country location yet within easy driving distance to Leeds, Bradford or the airport; good public transport links; near to Dales. Staff very attentive and professional. Nothing
Thet was clean and very quiet at night, and in a very safe location. The breakfast was very good but being a buffet was cold
everything beautiful location, friendly staff, lovely accomodation
We found Hollins Hall in a delightful setting, very friendly and helpful and courteous staff and a lovely swimming pool. The bedrooms were comfortable and clean and we enjoyed our too short stay very much.
super quiet room, fine bed, nice surroundings
Very relaxing in all areas of the hotel
The hotel was attractive with a nice setting and our room was very comfortable. The food was also of a very high standard and the service provided by the staff could not be faulted.
The pool was very good apart from the lack of cleanliness around the changing and shower area. Although the pool was good the lack of cleanliness around the changing and shower area was not very good. Food not as stated on the menu in the Zest bar. Breakfast was good but kept running out of food and orange juice so had to ask staff to sort.
A smart, clean and tidy hotel. The receptionists were patient and polite and nothing is too much trouble for them. I didn't receive a confirmation email from this website
A clean and pleasant hotel let down by poor services The hotel lost my booking, there was no Wi-Fi available in my room & the staff forgot to bring my coffee at breakfast. The papers din't arrive until I was checking out which is far too late. The hotel also tried to charge me for the phone call to the ISP to resolve the Wi-Fi issue.I've used this hotel a couple of times before but they do not seem interested in retaining my business. The hotel should have offered to reduce the bill because of the disappointing service but this didn't happen. I will be staying elsewhere next time.