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The location. Ocean views. Pool area. The food could be better around the pool. Mikado was great as usual. The coffee shop could be better organized for order taking, paying. The bar is very nice and great atmosphere.
The resort staff was amazing beyond any expectations. Friendly, helpful, and willing to go above and beyond to assist guests in any way. The resort is beautiful and well taken care of. The rooms are beautiful and comfortable. I would recommend this resort to anyone and plan to come back soon. Thank you Daniel, Marco, Alan and Adrian. There are more people I would like to thank but I didn't get their names but they were great. Nothing.
clean hotel near dining and downtown. value was good for what we got through booking.com. staff was mostly friendly. only issue i had was when i requested a late check out, they refused. i asked to speak to a manager and they changed their mind and gave me an extra hour. just seemed weird, it was the first time i've ever been told no on a late check out request at any hotel.
The staff at the front desk and in lobby area, plus concierge went above and beyond to ensure we were assisted in a timely fashion. The proximity to walk over to the Vallarta Marina was great. The drinks on-site are very expensive.
The Marina area is less congested than the Zona Romantica which gives the whole area a laid back feel. The pool was a great size and you steps away from the beach. Easy bus transportation to other parts of town. Several restaurants in the area if you don't want hotel food. The public areas were nice with decorated with a certain flair. I expected more luxe giving the relatively high price - not Four Seasons standards but maybe a little more. The rooms were nice enough but the decor seemed to lack a certain Mexican spark. The rooms were more like generic hotel rooms - nice but generic.
Having to pay for WIFI
Arrived late, but was able to extend check out the next day before we moved on to our next destination. Clean room. Not crowded. Free WiFi in the lobby area. Nice pool area and access to the beach.
Amazing staff service especially by he hotel greeter Pedro!since the minute we got there, he already had gone above and beyond to making our stay there the most welcoming. With this being said, The Westin definitely does not disappoint in how well present, accommodating, and easily accessible to the beach. Defitely recommend a stay here especially during March when all the spring breakers are in town!
Room was nice and relaxing. Check in was easy. Free wifi only in lobby. Beach was not cleanest water, but most if you go to the beach usually you would leave PVR.
Upon check in we were given a different room that we had paid, After discussing several minutes , we get the room we booked in kayak website.
Pool design. Friendly check-in staff. Late check-out offered. Staff seemed stressed and not appreciated by supervisors. Pool lacked towels (were hidden in a rolling bucket), and had zero towels at 7pm when I wanted to go swimming. Lobby was cold and had no warmth or delights. Overpriced food. Far from center of Puerto Vallarta.
Everything was pristine. I loved the temperature and style of the pools! So relaxing! Staff very friendly and helpful!
Every single person who works at the westin was SO nice! One morning at breakfast downstairs, I had mentioned to the waiter that my boyfriend and me were loving this place but getting bit so bad by mosquitos after he asked how we were doing. When I came back from getting my breakfast at the buffet, there was mosquito repellant sitting on our table. Arnoldo (our waiter) had left it there for us to use. So nice!! Everyone there was just happy and did whatever they could to make our stay enjoyable-which it was. This place is clean and set in the most perfect location. We cannot wait to go back!!!
Great hotel, great value for your money, pay no attention to the complaints of lizzards and bugs on the rooms. All hotels in the Puerto Vallarta have this 'problem' because they are so close to nature.
We loved the gym facilities, tennis courts. Great breakfast spread which was included, rooms were nice and clean. Staff friendly and would deliver drinks to the beach/ poolside. Wished the beach was longer to walk (cove with little peninsulas that were rocky to cross to get to the next small cove) Didn't like the lunch restaurant/ outdoor eating options during the day.
Pool area, view, size of rooms, cleanliness, beach access, noise level, excellent service Still seemed expensive, food could be better
Friendly staff. Lots of nice swimming pools. Room outdated, and having to pay for wifi in room? This was our second hotel in PV. Not horrible, but probably wouldn't stay here again based on other options.
Beautiful grounds, suites nice w/ great views, pools, bars. Restaurants were good for breakfast, lunch and dinner - open all day long. Friendly staff. Cooking classes, karaoke, dancing, etc. Only issue we had was that the Mariachi band played in the lobby until 2am, which included trumpets playing loudly. Some guests took that party to their rooms after causing a disturbance. We called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as champagne and choc-covered strawberries. Appreciated that.
The grounds are lovely and the staff is great. The access to the beach is a real bonus. Senate at all three restaurants and the food was a cut above what I had initially expected, especially the breakfasts. The rooms are a little Spartan, but honestly very comfortable and extremely clean. There is no real bar. People hang at the pool all day and they serve drinks in the lobby and restaurants at night, but there isn't a regular bar anywhere on property. Given the amount of alcohol the staff has to run and get (even delivering to rooms) it would seem everyone would be happier with a place that had some music To hang out in. Likely they view the lobby this way, but the ambiance is wrong. It's my only complaint.
The food you would even want to pay for if it wasn't all inclusive. The service was unbelievable. It also comes included with a beach front property right down the street. It's really quiet and peaceful. We had an amazing time!!!!
Internet does not work and staff was not attentive. hotel changed room when we checked in to a smaller room than we booked (and paid for).
Boutique nature of resort equates to large availability for cabanas and pool chairs. Food & drink were outstanding. WIFI was great throughout the resort. The base room was one of the smallest we have ever had in any hotel; We felt it was necessary to upgrade rooms resulting in added costs we did not plan on.
Karina, the manager, and the entire staff were truly professional and just wanted us to enjoy our vacation. By the way, definitely don't forget to make it to the Ocean Club, and if you're staying for 5 nights, you'll get to try a restaurant at the Grand Velas; don't miss it! having to leave ;-)
The staff was wonderful, the place was beautiful, and the food was awesome. We would definitely go back there!
Close to airport and marina The internet sucks.
I enjoyed my first experience at this hotel.
I was able to walk there from the airport and it only cost 80 pesos to get a taxi the next morning to the central bus terminal. The wifi signal was very strong in all the public areas including around the pool. Although not as strong in my room, it was still good enough. The continental breakfast included yogurt, granola, and fresh fruit as well as the usual stuff. It's a ways from the beach and from Old Town for people who are planning a longer stay.
The hotel did not honor the booking.com price quoted and, in fact, threw in significant costs per person for the "all-inclusive" plan (which is the only plan available)... They claimed the price was for two adults and two children under 6 which they claim are free.?. Our booking clearly said 6 persons yet they charged us an additional $39-108 per person, per day depending on age.
Very comfortable and relaxing vacation resort. We had teenagers and it was great knowing they were safe and there was always activities going on. The staff works hard to keep everyone accomodated.
We took advantage of the free kayaks and paddle boards. The guy working there was excellent. The bartenders and waiters were good but a few more waiters would have been perfect. The buffets and menu restaurant food was good for the most part. There was no plug in at the computer desk. They broughtr 2 prong extension cord for a 3 prong plug which was useless.
Food was exceptional for all- inclusive. Resort is run- down, and needs a lot of updating.
Mellow atmosphere, very attentive staff, nice layout, good food, ocean location, entertainment, nice room. Cnn tv reception was poor or unavailable- No music downtime (or mellow music) by poolside to relax, think, snooze, or read in relative peace. Lobby computers did not interface well with aol.com. No business center available for printers to make copies---etc.
I was staying there during a conference, and for that purpose it was sufficient. The rooms were clean and the food was decent. It was located across the street from the conference hotel, and was half the price. The first two rooms they gave us were unsuitable: one was not clean and the other was stiflingly hot because there were no large windows and the ac was broken. However, because of this they upgraded us to a Junior Suite, which was spacious and suitable. It was fine for a business trip, but it is definitely not a luxury resort.
The breakfast buffet was good. The hotel is in poor condition and not maintained. The staff is poorly informed about resort information. Except for the breakfast buffet, the food quality is poor. We had water running across our bathroom floor and they would not give us extra towels.
Nothing, it was the most horrible experience I have ever had. From the under age drinking to the hard as a rock bed. The food was the same for breakfast lunch and dinner. Again, the rooms look like nothing on your web site. Everything, elevator, food, room, dirty pool.
This is a wonderful value in Vallarta! The staff were wonderful, the room clean and very attractive. I would have liked to have used my computer in my room, but it was available in the lobby.
Great value for the price. Clean rooms, good food and a nice pool. Easy access to the city, airport, and bus station. Staff was very friendly and courteous. Planning on staying again if I return to valalrta
A older property, well kept. Managed profissionaly calm with access to shops, restaurant and the marina. Price / value a rare find in Puero Vallarta.
Great location, friendly staff and great value !! Beds a little firm!
I can think of nothing negative to say. This is a first rate hotel, with immaculate grounds, clean rooms and a fantastic staff. We loved it here
Cheap, near marina. Check-in wasn't possible until 615pm, supposed to be 3pm. Very slow at cleaning rooms and keys given to others checking in while we waited. No blow dryer. Wifi is nearly non-existent, sometimes it works, usually it doesn't.
We only overnighted on our way by bus to La. Manzanilla. The location was pefect; close to the airport and bus depot and many restaurants to choose from within easy walking distance. The marina was a great place to walk in the evening.