Overview

Hotel Puerto Palace

C/ Doctor Cobiella Zaera, 38400 Puerto de la Cruz, Canarias, Spain
+34 922 372 460

$63+

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Rates

Overall guest ratings

8.1/10 Excellent
Based on 1,198 reviews
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Review highlights

  • 9.0
  • 8.8
  • 8.0
  • 6.1

Good to know

  • Professional service
  • Friendly service
  • Pleasant hotel grounds
  • Clean hotel facilities

Nearby

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    About

    The Hotel Puerto Palace is a 4-star hotel located in a quiet, residential area of Puerto de la Cruz, Tenerife, in the magnificent La Orotava valley. Its unique location is close to the beach as well as an area filled with restaurants, shops and leisure facilities. The hotel's atmosphere makes it the perfect place to enjoy your vacation

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    Amenities

    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Car rental
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Business center
    • Concierge service
    • Child pool
    • Internet (surcharge)
    • Pets not allowed
    • Parking (surcharge)
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    8.1 Excellent
    Based on 1,198 reviews
    • 9.0 "Perfectly clean."
    • 8.8 "Pool is good."
    • 8.0 "Great service."
    • 8.0 "Location is great."
    • 6.9 "Rooms are ok."
    • 6.1 "Food is average."
    • 3.1 "Disappointing internet connection."
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    Overall Rating

    8.1 Excellent
    Based on 910 reviews
    • 9.2 "Perfectly clean."
      8.5 "85% said rooms were clean."
      9.8 "98% thought it was clean."
      9.6 "Clean pool, said 96%."
      7.1 "71% said the bathroom was clean."
    • 8.9 "Pool is good."
      9.6 "Clean pool, said 96%."
    • 8.3 "Location is great."
      7.6 "Great parking, according to 76%."
      7.1 "71% liked the proximity to shopping."
      10.0 "100% thought parking was inexpensive."
    • 8.1 "Good value."
      9.1 "91% thought it was a great value."
    • 7.5 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
      10.0 "100% were happy with the shuttle service."
      8.6 "86% were happy with the room service."
    • 6.7 "Breakfast is mediocre."
    • 6.7 "Rooms are ok."
      5.1 "For only 51%, the bathroom was ok."
      6.6 "Only 66% thought the furniture was functional."
    • 6.2 "Food is average."
      6.6 "Only 66% were satisfied with the menu."
      6.1 "Desserts were ok, said 61%."
      6.9 "69% thought the dining experience was appropriate."
      5.2 "Side dishes were satisfying, according to only 52%."
      6.6 "Only 66% thought the fish/seafood dishes were good."
      5.7 "Dining area was clean enough, according to only 57%."
    • 3.7 "Internet is poor."
      2.1 "79% said the wifi quality was bad."
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    Overall Rating

    8.2 Excellent
    Based on 191 reviews
    • 8.8 "Pool is good."
    • 8.7 "Generally very clean."
      9.8 "98% thought it was clean."
      8.5 "85% said rooms were clean."
    • 8.3 "Great service."
      8.9 "89% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
    • 8.0 "Location is great."
    • 7.8 "High value."
    • 6.5 "Rooms are ok."
      6.7 "Only 67% thought the furniture was functional."
      5.2 "For only 52%, the bathroom was ok."
    • 5.9 "Breakfast is mediocre."
    • 5.6 "Food is average."
      6.5 "Desserts were ok, said 65%."
      6.6 "Only 66% were satisfied with the menu."
      5.6 "56% thought the dining experience was appropriate."
    • 2.9 "Disappointing internet connection."
      1.8 "82% said the wifi quality was bad."
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    Overall Rating

    7.8 Good
    Based on 95 reviews
    • 9.1 "Perfectly clean."
      9.8 "98% thought it was clean."
    • 8.7 "Amenities are good."
      9.2 "92% found the grounds to be nice."
      7.9 "79% thought the building was wonderful."
    • 8.5 "Pool is good."
    • 8.0 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
      7.0 "70% said the reception staff was great."
    • 7.6 "Good location."
    • 6.6 "Breakfast is mediocre."
    • 6.5 "Food is average."
    • 5.1 "Vibe was decent."
    • 2.6 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Professional service"
    "Friendly service"
    "Pleasant hotel grounds"
    "Clean hotel facilities"
    data provided by TrustYou

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