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The receptionist speaks good English. The rooms have big balconies. Apart from the receptionist, the hotel staff is not good. People are not gentle with guests, the price is too high for what they offer (or do not offer, in fact). We were booked for more days, but we decided to leave before because we we not satisfied. It doesn't deserve to be mentioned as a 4 star hotel.
It was clean. the staff were friendly and the food was delicious. On the first night of our visit, there were some drunk local men in the bar that made us feel very uncomfortable and kept asking to buy us drinks and were shouting rude remarks to us frm the bar (we understood German which I don't think they realised). I felt intimidated and did not think that the behaviour of the men did the hotel's reutation any good. I was upset that the manager did not ask them to leave the bar, as he could clearly see we were uncomfortable with the situation.
Excellent room standard. No disturbances from outside or other activities/guests. High quality beds that were a pleasure to sleep in. No problems or irritations.
Hotel staff was very friendly.
Comfort, space and cleanliness of the room, good breakfast
Loved the quiet setting in the village, it was clean and modern, the amenities were up to standard, the breakfast was very good. The beds were comfortable. It was a little higher in price than necessary for what we needed. We were there for a short stay, and didn't spend much time actually at the hotel. Came in late one evening and left early in the a.m. after two nights. It was a fairly high priced place to sleep for us.
The hotel is located in a small, cosy, residential part of Cologne that is ideal for a relaxed evening after any work day.
Helpful courteous staff. Good food ( breakfast and dinner )
Very friendly and helpful staff. We arrived late on the first night and the staff prepared some dinner although the kitchen was closed. Room was clean and comfortable. The double rooms are made up of two single beds pushed together with two single duvets. I spent the night wrestling with a single duvet. The mini bars are empty and there are no tea and coffee making facilities in the rooms. My room was next to the lift so it was a bit noisy on the second night.
Nice room, tasty decoration, friendly staff, outstanding value for money, very quiet location on week end (activity zone), great breakfast, like at home.... little issue with hot water.. nothing serious compared to the overall ratio quality/price!
Only the room. Position. The breakfast was very poor.
Lovely rooms with large closets. Lovely bathroom with bathtub. Tasty breakfast. Comfortable beds. Free WiFi (!)
Very modern interiors, really spacious and clean. There was lots of storage room and the bathroom was larger than average for the price you pay. It was also very quiet. The staff was also very friendly and helpful.
Absolutely 100% positive experience. Nice clean and new, former office rebuild as bed and breakfast. Located in an industrial zone, but nevertheless surpisingly nice. For the price it's for sure recomandable. Railwaystation "Köln Weiden West" at 3 km from the hotel. Free parking at the trainstation and in 10 minutes you reach Koln hbh. I would tip it for Christmastime and weekendbreaks, trade visit and shopping in Köln. Everything was ok. aaaa++++
The room, it was very spacious Location, near an industrial estate
This Bed & Breakfast i can really recommend to everyone.Very comforting rooms with more than enough space,very clean.What does this place make unique then?Mario...the keeper of this Bed & Breakfast!!He is always at your service,with a smile every day,and with good tips for for example where to eat or go.Don't ever change Mario...we stayed for 3 wonderful days at your place thanks to you!! The distance to Koln is not so long as i have read here before...and if you have a car it is even very well situated.
We liked the room - it was ideal for a family room with older children - we had plenty of space the location
The hotel was very far from the train station, and there is no buses, there is no receiption.
All except the location was perfect. Free parking, nice large room, breakfast, hospitality of Mario! We would stay here again. Be prepared for the location in the industrial area outside the city. Everything else - very nice.
Nice Location. Near Cologne Dom.
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
Room was clean and modern. Bathroom door did not close.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
The hotel room was lovely and comfortable and the staff were very helpful
Professional and helpful staff
The attendance by the reception staff was excellent
Location, front desk staff, concierge, great breakfast, room size, hotel layout beer garden with self service and impolite staff: this does not fit into a five star hotel
The breakfast was really good The whole hotel needs a facelift. I think the time with dark wood is over an also the rooms need a facelift too
Overall this hotel was excellent in all aspects, I found the staff to be the best thing about the hotel. They were so friendly and helpful and really made us feel welcome. This is my most favorite hotel I have stayed in for the reason of the staff and facilities. The swimming pool could stay open a bit longer, as it closes at 9 or 10pm depending on the day.
The Service at the hotel was very very good. Spa, Pool etc.:)
the view of the hotel was really good.
Staff very friendly and accommodating, good location
location so good and staff so helpful very expensive though nothing
Clean and quiest, good localisation. This hotel isn't really 5 star. Hotel need remodelling. TOTALLY OVERPRICED!
Location and view of city were great Room was old and dated, beds were dated, it appeared to be a former smoking room
Great view of the cathedral - best in Cologne (I've traveled to Cologne many times) At first gave us a Rhine view room with a terrace overhang above us that cut off half the cathedral view. They were happy to move us a floor up, but that should have been clarified in the reservation
Location, Not Busy "Size", Facilities, Rooms and Food in particular breakfast Nothing
Have had a lovely stay at this hotel x very close to centre x we went for the Christmas markets x lovely breakfast lots of choice x we had a lovely meal in the fou French restaurant in the hotel x x would stay again x The checking in and out was very slow x x
We stayed at this hotel for two nights at the end of November to visit the Cologne Xmas markets. We were more than satisfied with the hotel, it's location, rooms and facilities with friendly staff and helpful concierge and reception. Excellent accommodation which we would recommend without hesitation. Breakfast was expensive but there was an impressive selection and a1 service - a great treat. The addition of a 5% city tax which had been implemented to our bill subsequent to our original reservation, which was not made aware to us prior to our visit.
Very close to rail station and shopping. I have no complaints
The staff were so attentive and made life very easy for us. They were always cheerful and the whole experience was so positive.The room was splendid and the breakfast and evening meals could not be faulted. The use of room key cards to operate the lift was not always the easiest task to perform.However staff were quick to help when necessary.
The staff at the Marriott were extremley helpful and friendly. I wanted a room with a bath and as the suite I had booked did not have one - The lovely Reception personell upgraded me to a room that did have one. Service = a grade
proximity to city sights
close to the center and the public transport
It's great location.
We enjoyed our stay. The breakfast was excellent, with many choices, good quality and freshness. The staff were helpful and generally efficient.
friendly people and staff and location
Big rooms, comfy beds, clean. Nice staff. The fact that I had to pay an extra 7 euros for a "city tax" in Cologne that was not advertised on this website or mentioned at all when we checked in the hotel. That needs to be addressed by either this site or the hotel.
the personal touch none
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
Excellent health facility, very comfortable, and great location. No
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
Nice Room, good (diversity of type of food) breakfast, Central Location - to Altstadt and to new area - Oper - New Markt It will good to have more than one access to internet, but it was good to have a printer stand-by.
Location and area of the hotel
Excellent breakfast! Good location and nice interior of lobby and rooms.
The hotel rooms are very tastefully decorated, modern yet comfortable. The hotel is a short stroll to the Dom.
Great staff. Wonderful location with beautiful view of the Dom. Outstanding breakfast
The decor of the room, the helpfulness of the staff and the excellent buffet breakfast.
I liked its location which is close to the shopping center. I was surprised that a 4 star hotel didn't have wifi
I have stayed at this hotel for over 30 years under 4 different ownerships. It is a familiar and likeable place to stay. The head concierge man has been there for 30 years and this makes it seem like a home away from home. .
I received a room upgrade. Counter staff did that bit extra to find me a room at 8am when the previous night they had been fully booked. After a 30 hour flight from Australia that was most appreciated
Great staff, great location and good clean room. Only one pillow! And no hot water making facility in the room unless you upgraded!
The reception were attentive and efficient. The room was a good size, and well maintained. The service in the resturaunt was good but the food was a real supprise - excelent. No tea coffee facilities in the room
Room was spacious and perfectly OK Internet Access 15Euros per day without pre-warning except on a paper in the room Friendliness of staff only regular (laundry was not picked up in the room and when taking it to reception the only answer was that this is the way it is in this hotel...)
nothing in particular It is a very noisy location. You cannot sleep with open windows, the noise from the highway is too much.
Very comfortable and a great location.
location was very good did not use breakfast buffet due to being to over priced
Convenent location near the river promenade and just a 10-15 minute walk from the old town.
The staff could not be more helpful and friendly. The food was good but not amazing.
The hotel was very well kept, clean large rooms with all the ammenities. The front desk was helpful. The restaurant was very good. Loved the steam and sauna rooms - really made a nice end to the day! The tram stop was under repair so we had to walk 5-6 blocks to get transportation.
Staff were very friendly but the atmosphere relaxed. And i liked the fact that there was a small gym and lovely facilities. Only that complimentary soaps etc.were not replaced and sometimes items purchased from the mini bar were not replaced for two or three days either.
I liked the restaurants, and the unike design Breakfast was totally unacceptable for the price of 28 euros/person, overall the value for money was quite low. also unacceptable the extra cherge of 35 euros per person for 2nd person in the same room.
to far away from the old town (altstadt) the staff was not that friendly in the bar and during the reception wich we followed for the german Netbisquits company. The reception at the frontdesk was friendly, but did nothing extra. They forgot to ask if we parked in the garage (they could have know this) so my collegue got no exit.
The staff was very helpful. Architecture was interesting. Very relaxing yet luxurious atmosphere.
Friendliness and helpfulness of the staff. The location was good and the view fantastic.
Hotel visit, kindness of staff, great bar and terrace, very intimate were told we could not go on the terrace because of a private function, it is a shame because on the room floor, we could not see as well and take pictures.
The staff were excellent, not to far from the cathedral.
no complaints the service was first class
Interesting building , helpful staff WiFi connec tion not straightforward
The hotel is wonderful regarding design, restaurantes are great, excellent choice. I think it has a problem in de Maisonette rooms, the stair is really small and curve so it is almost impossible to take your luggage upstairs where the bedroom is. So at the end your suitcase will be in the sitting area. Also my room smell of humidity.
The hotel is interesting but the rooms look like they need an update. Breakfast was good but the service was not the most attentive.
This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again. Nothing.
The hospitality of the stuff was outstanding. No
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
professionnel and friendly staff. very good asiatique restaurant
Good location, good service
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
Everything was perfect
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
All the lobby staff were helpful and pleasant.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
Good hotel in an excellent location. Room clean, bed very comfortable and staff friendly and helpful. Inconsistency in room facilities. For same room rate my friend had tea making facilities in room but I didn't.
The only thing that was actually good was the bed and the matress The rooms were too small for the high price we had to pay. Also the cleaning was not good.For 2 days they did not change our sheets and the soap we used,they gave us the same one the next day. And all this in a very high price.
The hotel is really nice. The lobby and relaxing areas are really pleasant to spend some time in. The breakfast is ridiculously expensive.
Ideal location, pleasant courteous staff, The road works directly in front of the hotel although it did not effect my actual stay in the hotel - would look better if area was screened off particularly on the side of the hotel.
The Location was very good The room could have been bigger, but was comfotable
not really something - price was not equivalent to what the hotel has to offer!! way to expensive for what it is. small rooms, not really an 'inviting' hotel. More a mentallity of 'come here, pay a enormous amount of money and leave!!' An experience that I have not encountered yet in my many international hotel travels. Your organisation has lost a client for life!
Due to building work for the new subway system access to the hotel by car was very difficult
Location perfect comfortable and rooms quiet.
The internet connection was overpriced / 30 euros per day so it is not recomented for bussines
Location is good. Roadworks disturb traffic and scenery.
Location is just near the centrum. Car park costs EUR 16 per day.
Best thing was location , transport nearby , staff were welcoming The air condidtioning wasnt working when we got there which was very disapointing and some of the rooms got mixed up
Staff very friendly and efficient and always ready to help if you are in need of anything.
Excellent staff. Good value, included breakfast. Approx. 15-20 walk to Dom
I booked for a double room, very late a saturday night, and when I arrived there only twin room were available, but the receptionist was looking for a double bed and finally he gave us a triple room for same price. Only free wifi in the lobby.
Location: only 10-15 minutes walk from the cathedral. Quick check in and out. Strong free wifi (1st floor room). Variety of restaurants &caffees nearby. Expensive parking (€16). Some of the staff was not very friendly.
didn't know i should pay additional fee for breakfast till we checked out.
Friendly, polite service, suitable amenities
Quiet with nice view, friendly staff and excellent breakfast buffet.
Excellent value for money - this is the 2nd time we are staying at this hotel!
Very friendly staff and the breakfast was lovely, wide range of choice the pillows were way too thin and soft
proximity to Koeln Messe, friendly staff, fitness facilities, breakfast buffet tobacco smell, noise (squealing door on floor above), unhygienic sink, un-cosy lounge, the fact that breakfast was too expensive and not included in room price
Room design, elegance, spacious, electronic shutters Nothing
Good location to go to the Koln messe Too expensive
nothing to complain, staff is exelent
The rooms were amazing, the staff was friendly and the Breakfast in Bed service was awesome. I didn't like that you had to use your room key to operate everything from the elevator to the lights.
I like the staff all over and rooms were beautiful. And also because you are very near to the mess.
Staff very helpful and friendly and ambience of hotel lobby and bar very pleasant and relaxing Very expensive to stay and bar prices very expensive. Also request to pay an additional tax on the original payment which was paid since August and this request was rejected
I like best the services, facilities, the comfort, the cleanliness of my room the location and the advantage of having a relaxing time at the spa after shopping.
great room, great shower a little far from the city center
The service and the quality of the food at the Paparazzi restaurant. The first evening we have been served a lobster, which was not fresh (it was stinky) it was taken off the bill but anyway it should not happen in this class of restaurant. The second evening we have waited over three hours to be served.
NIce rooms cleaning team knocked at 8 AM waking up us because they wanted to clean the room. never happened in other hotel in my life
Loved the bed.... very comfortable. Even though we were in the middle of the city it was nice and quiet. We wanted to go out for dinner, it was already late and we asked for help at the desk. They sent us to a restaurant that was closed and had no further suggestions, thanks to a local taxi driver we had a wonderful meal.
great location, decent sized rooms, very good breakfast included. Staff helpful. mildly disappointed with the spa, very 1970s, but great steam room still. would return!
Warm welcome and information. Staff were excellent. The pool was too cold!
Disappointing for a 5 star hotel. Price of WiFi at €12.50 per day - broadband availability when traveling is nowadays a necessity so include it in room rates. Rooms and bathrooms pretty standard and a bit tired. Staff somewhat clinical in their manner.
Location, good breakfast The room wasn't ready for the time of check in though it was around 3pm; The staff didn't make the bed during the room cleaning, took only empty bottles; Shower was almost broken; Room could be bigger for a 5 star hotel.
Club Room High Price 400 EURO for first two days ridiculous for this class of hotel
Great bed with nice pillows and sheets. BIG bathtub! Good breakfast. Enjoyable pool & sauna. Extremely accommodating staff. Nice location for sight-seeing. Some of the spa/sauna facilities were under construction.
Our second stay here and my second review on booking.com. I find it difficult to deviate from my previous glowing report. This hotel scores very highly on all fronts. One of our favourite "weekend-break" hotels.
All staff were very friendly and obliging.Enjoyed the club room and facilities.Good location. Airconditioning not as good as should have been in bedroom section
Staff very friendly and helpful Was very satiisfied: sorry i only stayed 1 night
very clean, very friendly staff whose serivice go beyond expecation, great location, everything is great except that there are some pictures hanging on the wall that may not be appropriate for younger children
The friendliness and helpfulness of the staff was exception. The best I have experienced anywhere. I would go back there again for this aspect alone. 10/10 for the staff. One lady in patrticular went out of her way to be extra helpful - sorry I can't remember her name but she had very dark curly hair. Nothing to complain about.
Reception very helpful and genuinly friendly; close to railway station but out of range of train noise. 5 minutes to cathedral (just the other side of bahnhof). Rooms are a good size; aircon and radiator heating in bedrooms and bathrooms, so very comfortable to sleep in rooms and warm bathroom in the morning. Hotel car park is small, and "tight", on street parking is a matter of luck. Bedroom corridor lighting is a little unusual. Breakfast, which was good, could be "tweaked" to improve further. In reality there is very little to dislike or to complain about.
The receptionist was extremely welcoming and helpful in providing advice for our short stay.The breakfast choice was good and the staff efficient but friendly. Rooms were smart, modern and clean. Great location fo a short city visit.
Breakfast. No Airconditioning.
The room was comfortable clean and quiet . Staff were friendly and helpful . The only problem was that if you turned up for breakfast in the last hour . There was hardly anything left .
The hotel is only a 10 min walk from hauptbahnhoff but my room was oh so small. Yes it was a single room and I was only 1 person but afraid that if I stay in other hotels in Cologne I will get a much bigger room than this. Nothing wrong with the hotel, it is clean, modern and nice but I wouldn't want to stay in a room that small again.
Good helpful staff, central location. Clean and light rooms.
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
great central location
No complains. Very good breakfast included.
Very good buffet breakfast
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
good service,city info,great location
wonderful location and very nice staff not enough pillows.
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
over all very good