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The design and the spa No shuttle on sunday
The rooms,staff and facilities were fantastic and very good value for money.I would go back anytime. no
The rooms are excelent, very nice rate for the openning, good decoration of the whole hotel, attention to detail, innovative. Very near the airport. We asked for room-service at night as the hotel still doesn't have a restaurant and they didn't have most of the items of the list, so the choice was restrictive, and then the food came cold and sticky, horrible really. It's was good that after our complaint they didn't charge it.
Breakfast was excellent and the parking garage below the hotel was free. The room was clean and nice, and the bathroom had several features to cater to numerous preferences, The light controls were confusing at first, but once we figured it out, were not a problem. Very modern decor and style in the hotel as a whole and the room. Not a negative to most, but not really our style. This was not really a problem for us; I just wanted to mention it.
The hotel was brand new when we stayed - only 10 days old!! Absolutely first class to a very high standard and for a very good price. We did not expect this level of luxury and large variety of food on offer for breakfast for the price we paid (55 Euro). Excellent views to the mountains from the breakfast room which overlooks the terrace area. We selected this hotel due to it being the closest to Bergamo airport as our flight arrived too late for us to pick up the hire car and so we had to collect it the following morning. Expect to pay 18 - 20 Euro for taxi from/to airport each way.
The room was very good, spacious and comfortable. The Bathroom was nice but no time to try out the bubbly bath! Not enough sign posted from the airport, not easy to find and also the name of the hotel was different from our reservation; confusing when you have never stayed in.
Very modern hotel, very nice room. Very cold inside the room and very smelly outside hotel.
The hotel had an exellent power shower (big enough for two!). Breakfast was also plentiful Swimming pool was closed and the room had no kettle
It was verry plesante to stay at you hotel
The hotel is amazing, everything is new, the room was very comfortable. It was a pleasure to stay there. The hotel is near the airport (2,6 km) but we pay 35 euro for taxi, to arrived and to leave from the hotel. But we haven't other choice.
Friendliness of the staff Unknown to us they had a courtesy coach but never met us at the airport which involved 20 euros for a taxi The courtesy coach was unavailable to transport us to the airport on the 30th. No explanation was given for this but involved us in 20 euros for a taxi. Also on our return on the 29th we were informed that their were no dining facilities strange for a four star hotel, involving us in finding a restaurant and taxi there and back at a cost of 30 euros.The bedrooms were overly hot but the rest of the hotel was cold.
located near the airport Orio al Serio but only for car drivers as it remains far away from pubblic transport services
Beds, breakfast. No shuttle or pickup from airport offered.
The planes going over our hotel room we had the feeling as if we were sleeping between airport and an motorway in a tent ( the sound was awful ). The air was very smogy and dustie. I would suggest this hotel for deaf people. We wouldn't relay give this hotel 4 stars, more likely 2 stars.
The distance from the airport It was very cold in the rooms at night, though the receptionist replied to our complaint saying that it was possible to get an electric heater...
The staff were very friendly and approachable, the room was large and the bathroom was excellent. The site or the hotel should provide better instructions / maps for people arriving at the hotel at night - the route from Orio al Serio airport to the hotel from the car rental depot was not detailed enough. Secondly, it seems a bit odd that a hotel offering a 24 hour service for the local international airport does not offer at least a simple choice of food or drinks when guests arrive.
Everything really apart from breakfast was quite good. The room was nice, clean, spacious, and the immediate access to your car in an adjacent parking spot (right outside a second outdoor entrance) was quite convenient. The staff was very accommodating and helpful, and the prices were not bad at all. Breakfast in Italy is usually amazing; not so much here. Everything was sub-par in quality, and the scrambled eggs were cold and really bad.
Big rooms that are of a high standard for the price As previous reviewers have said, getting something to eat when arriving late, e.g. after10pm, was difficult but not impossible. The food was pricey though. Aircraft noise is high and continues after midnight.
close to the airport, the room was ok, bathroom good, everything quite cleen. we took taxi from the airport orio al serio,since the hotel doesn't have its own transport FROM the airport, taxi cost from € 20 . Good option when you have to wait for your next day flight, other than for this i don't know because the hotel is in industrial zone, so there's nothing around really. smoky smell inside the room, the hotel is marked as 4 stars, but i would say it is maximum 3 stars. No transport from the airport, only option is the taxi but its very close to orio al serio. for way back to the airport there are 2 navette in the morning, so at least this is good.you pay less than for taxi obviously.
quiteness during the nights single beds ate too small, 80 centimetres.Unfortunately this applies to the majority of the italian hotels
Too far from airport - 17 Euro taxi ride - said 3 KM but more like 10K
very clean, beautiful view across lake iseo, close proximity to telgate and lovere
Large luxury rooms - friendly and efficient staff - quiet surroundings Excellent base for exploring surrounding villages The swimming pool is not free of charge fo Hotel guests
Fabulous hotel with great staff,the only problem is the lack of taxis in the lake area making it difficult to get around if you don't have your own taxi.
The hotel is relatively new and clean. It has a lot of potential, the rooms and bathroom are large and light. The hotel has a lot of potential (location, space), but the interior architect either had no budget or was incompetent. No personality. Should have known this, but a Thai Spa hotel doesn't fit the Italian scenery. This hotel has no personality whatsoever, not even a Thai one. Staff is young and friendly but unexperienced and can make no decisions (only the hotel director could receive payments, not very practical for checking out...). Reception staff also has little knowledge of the region. Breakfast was not ready (at 9h30 ?!) and was served in the bar (apparently, there were almost no other guests). For a Spa hotel, a standard room costing 150 Euro p/n, it is unacceptable you have to pay 11 Euro extra for the use of the pool. For the sauna I would have understood. This hotel is now only for business purposes (and still...), but don't think about spending a romantic holiday in it.
Hotel was brand new, so everything perfectly clean and working and perfect. Spa facility is nice, two steam rooms, two saunas, assorted other stuff. Nice lounger on the roof, good view over the lake from the rooms.
Staff very friendly, rooms to a good standard, excellent spar
Excellent breakdast, chocolate for children best ever, atmosphere was tranquil
comfort place, very reasonable priced.Good buffet breakfast.Staff very helpful
Easy to find, unusual and interesting building, good-sized room Fitness centre was closed.
We had à great stay at this hotel (one night stay over only). Beautiful garden. Good family room with 2 separate bedrooms. Please note that any other transportation by car is not realistic. Little or no amenities. No pool. Spa only at extra charge. Restaurant in higher price range. Staff had no suggestions for restaurants in the surroundings.
Peaceful location near Airport (1h drive), Attractive, Elegant and comfortable place and service was very polite. The Hotel focus is not in my opinion on Families with children, though its good hotel. With the family at hot summer time (33C) pool would be great. Luckily there is a swimming place 2-3km from the hotel. Restaurant could have children taken more into account. Now we took splitted meals, which was also ok.
Nice 4 star hotel, great value, great restaurant, close to city and airport Very, very hard to find !!! No Pool.
The general design of the building and the furniture None, the only problem - if I could use such a word - we had was to locate the hotel, as we didn't had a navigator device, the nearby roads were under constuction and the signs to the nearby village weren't clear enough.
incredibly good quality relative to the small price. The attached restaurant is very good
Grate hotel and room. Good breakfast. Difficult to find, because of no. number in the road. Road is very long...
The AirCon seemed to be working in reverse, the rooms were way to hot.
obliging staff It was written in the broshure that there is free wireless conection to the interned but I had to pay for it
The hotel staff and the breakfast. During the night you stop the heat in the room.
Wireless is not free, unlike what it says on the hotel presentation.
clean room,exellent breakfast,big parking,receptionist is very kind
The hotel was modern, clean and the staff were helpful. there was ample parking space and a variety of restaurants nearby. Busy main road with industrial building works both alongside and infront of hotel
Easy to park, brand new hotel, nice and confortable rooms Bathtuub was missing in the bathroom. Breakfast could be improved
size of the the room kitchenett was nice and new,but had nothing inside-cups,teaspoons,something to heet water for tea..nothing!
Recently built hotel located in a very quiet neighbourhood. The rooms with balcony are clean and rather spacious with a modern bathroom. Airconditioning werked perfectly. Good value for money. The neighbourhood is not very attractive. The atmosphere of the hotel is rather chilly, the staff is very discrete not to mention 'unvisible". Breakfast could have been more wide in choise.
excellent quality of the room, front office very kind, excellent breakfirst far from Milano city center
The hotel staff tried to give us a normal room, although we had ordered and were going to pay for a Suite. When we finnaly got the Suite it really surprised us in a negative way. It wasn't anything special at all. The hotel staff didn't speak English (at all). The location is pretty bad, considering that it's supposed to be a hotel that's close to the airport. Instead it's far away from everything. We do not recommend this hotel at all. English speaking staff. Please don't fool people by saying that the hotel is close to the Airport. It's far away from both Bergamo and the Airport.
We got the 2 room appartment with family of 4., which it is very good and comfort..
They were very efficient and helpfull with me, because I forgot a very important document there and they sent me immediatelly by post to France. Mr Luciano was really nice!
Location excellent, facilities on the whole quite good Internet service whilst free was good but service was intermittent
The hotel was very clean, friendly and well positioned, just a few minutes walk into the beautiful town if sarnico/paratico.
Hotel located in small town. In my opinion it is good choice if you have car and want travel in area between Milan and Venice. Great lake and view, good restaurants near to the hotel.
excellent staff there shud have been a fitness room
Felt very welcome, fantastic views, clean rooms, very comfy beds. Set in lovely surroundings, pool was immaculate and well maintained, as was the gardens and area surrounding pool. Breakfast choice was good. close to a few shops. Very close to a few bars and restaurants, some overlooking the river. Short walk for a ferry trip. I have nothing negative to say.
Quietness and security.Excellent pool area.Drive in parking free. Good breakfast. Staff highly trained and helpful.Very comfortable beds. No complaints
Friendly staff, good location The garden was not as beautiful as I heard from previous visitors (maybe because the swimming pool was not finished yet). My singelroom was not at the lakeside and had only one small window.
A nice informal hotel well situated for lake views. Would recommend it to my friends. The free use of the internet was well appreciated.
Lovely peaceful location next to the lake with fantastic views. Great swimming pool .Very friendly and helpful staff.
The staff are fantastic and look after you so well. The Breakfast was excellent. The pool and the views of the lake amd mountains from it.
everything apart from the evening mene the menu at night was the same for the 7 nights we were there
mostly everything The air conditoning was not cold enough and it was 30 degrees outside at midnight
Very nice resort setting. Sparkling wine during breakfast... we ended up buying half dozen bottles after breakfast. No price listed on dinner menu. There are some good pizza places nearby (4km) as alternative.
Rooms had a great view of the lake and mountains.
Gorgeous hotel in beautiful setting. Would highly recommend. It is a little difficult to find.
The hotel is just perfect for the price given. I'd say 5 star luxury and quality for 4 star price. They even serve champagne at breakfast. Highly recomended.
Camere belle, spaziose con SKY e vasca, Ristorante molto buono e con prezzi giusti con cameriere straniero veramente bravo (se ne vedono pochi così bravi !!!) rete wirless al secondo piano con segnale quasi assente
We loved the hotel, it's location and surroundings. The rooms were spacious and well appointed. We were disappointed that the restaurant was not open either night of our stay (Saturday & Sunday). Also that the bar closes at 8:00pm (the same nights) when the hotel was not within walking distance of any restaurants.
Lovely building and grounds. Big comfortable bed and well furnished room. A great evening meal in the restaurant with very attentive staff. Good selection of food for breakfast, and a good recommendation for a venue for lunch by hotel staff.
the views from our balcony
Value for money Breackfast could be better
We were stayin in a room next to the swimming pool and it was really nice the paint coming off the pool and the breakfast in the basement are disapointing.... too bad
Friendly and helpfull personell ( Thanks Anthony for all your help!!) Nice location, closel to the city and the aerport but still in a nice quit surroounding Strange that even in July the restaurant is not open. It was not a problem, there are many restaurants (by car) closeby
Having breakfast served in my room, the relaxing, tranquil environment, the stylish apartments, the beautiful gardens and the friendly staff.
We spent there 4 days which were great for chilling out and relax. Calm atmosphere, green surrounding, fantastic idea with the combined pool and very nice and clean room with clean bathroom (bath-tub with jacuzzi is brilliant) was a perfect option for small holidays. With big, underground parking there was no issue with places. Having a small kitchen is great, but not having at least one knife or a plate it's a bit of inconvinience.
My husband and I both enjoyed the hotel, the grounds and the reception was really helpful! The rooms were absolutely amazing, spacious and a very nice jacuzzi tub. We enjoyed our mornng breakfast each day, although the smell in the basement was a little strong.
good beds impossible to sell such a hotel due to heavy problems with the pool if entered your skin was full of resin because wrong painting hotel must clean in august they gave a price reduction of 50 % due to a claim but they should not sell the rooms under those conditions
Clean apartment. Advertised that all apartments with kitchenette, but no kitchen tools in apartment. Why bother to build kitchen if there is nothing in it. In first apartment did not have working electricity in kitchen, but luckily second one worked ok. Advertised also that includes patio, but no chairs nor table in patio. Advertised also that restaurant next to this place, but it was not open at all.
the rooms and surroundings. staff was pleasant
Our stay was excellent. Very relaxing and all staff very friendly. The rooms were very comfortable and cool (ice cold climate control) jacuzzi bath etc. I will be definately staying there again in the future. The restaurant was shut during our stay but the room service menu was still available. But there are places to get food close by if required. Next time i will definately need to learn some basic Italian as there was a communication problem!
It was a new hotel Location.It didn't qualify for a four star Hotel - in my opinion.
Everything was nice in the room. The address not correct. It was hard to found the hotel.
Good hotel very new verycomfortable
eveyone was very kind