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Rooms clean and comfortable When I arrived at the hotel, there was no booking under my name. They didn't received any booking confirmation from active, but I did! I had wrote two emails at the hotel before my arrival to check the booking. The hotel received my emails (sent reading confirmation), but never answered me. I had the booking confirmation number and I had the print of the booking confirmation sent by active hotels! But people at the desk of the hotel didn't know anything about my booking. Finally I could have the rooms I needed (and the rooms were ok, clean and comfortable), but only because there were vacancies...
Location, price Tv Reception very poor, staff could not cope with the amount of guests at breakfast. Therfore standard of food, replacement/ replenishment of jams , milk etc was poor. Only bath towel available no had towel. No phone to call reception.
Check in/out very good,staff good room only satisfactory as hot water took a long time to come through,and when did,did not stay warm for long,causing problems with showering. Breakfast food very good,but was not in good supply and had to be asked for,and as it was only being kept warm,was very soon going cold as the plates to put it on were cold
location to shopping centre. value for money
Carpets, furniture, shower curtain stained. Shower poor, grouting in bath poor. No freeview channels on tv
All the staff were very friendly and helpful, I particularly want to point out the night porter as I arrived very late both nights and was immediately identified by name and everything was ready for me
Friendly staff at hotel, nice buffet breakfast, full english! Bathroom freezing, room cold even with 2 large radiators as the windows were very draughty and let all the heat out. Water not very hot and water pressure poor no bath plug and taps blocked so could only use the inadequate shower.would of been nice if bed was a bit larger just have small doubles.would go back in summer but not winter.
Easy to find, it's just off the m25. The Room was spacious and bright. Windows were of poor quality and you could not open or close them. Hot water supply was variable - sometimes there was ample the next second there was none. Make it difficult to have a shower.
Very Old fashioned
Room & service No drinking water,fruit etc., in a premier room
Staff excellent Restaurant menu, limited choice of "1970,s" food. Disappointing for a supposed 4star hotel
Location & comfort
The room was very spacious,comfortable and clean! Everything was very good on the whole
The staff were exremely helpful and cheerful. The breakfast facilities and food were of the highest order. Unable to turn off bathroom tap but contact with the main desk resulted in an immediate response and a satisfactory resolution. Did overhear French guests not being sure of the proceedure at the breakfast bar.
We stayed as I had arranged a surprise 95th Birthday Party for my Father. We found all members of staff to be most helpful and couldn't do enough to help us. The food was great on the evening of the party and the breakfast was wonderful. We has my son's wedding reception at the Bexleyheath Marriott enjoyed it so much we decided to do my Dad's partry there. Would reccomend it to others. No bad points.
Very clean and spacious room. Good quality food. Hotel was going through refurbishment - it was no problem but meant it was not as its very best. No instructions on arriving by train - I tried to walk to the hotel from the station - a serious mistake!
we had a pleasant stay the staff were friendly and polite and we would definitely stay there again. Powercut.
The room was very nice and bright and very clean. we all enjoyed the pool. The electric went off in the evening till 6 in the morning, I was pleased we went out for dinner but on return to the room it was in darkness and had to go straight to bed because you couldnt see anythink.
This is my third stay at this hotel it is well located for trips to London, Bluewater and Bexleyheath shopping centre. The rooms are clean, spacious and comfortable. I like the fridge in the room and ice making machine in the corridor so you can relax with a glass of wine in the room. Check out is fast and efficient and breakfast is good. No complaints
The staff were very polite and the rooms were clean and comfortable. Charging silly money for in room WiFi is a long term grudge of mine with all chain hotels and the breakfast was appalling - only a few sausages and some bread as a warm option and no interest in providing anything else despite there being an hour of breakfast remaining.
Excellent access to Motorway network Excessive noise from adjacent room.
Only brief overnight stop on a long journey so really not able to comment Very warm
Location, ease of acess
Ease of access to M25. Unfriendly staff, unhelpful staff and generally not enough staff. Could have got the same overnight stay at similar Hotel across the way for half the price and might have got a smile thrown in for free.
quiet, clean, comfortable, good breakfast, friendly staff and a good price if you opt for a room with a view of the Dartford Bridge which we did, be aware that you will get some road noise - it wasnt enough to bother us but might be if you are a light sleeper - but it's worth the noise for the view.
Staff were very polite and helpful. You recieved a warm welcome. The breakfast was excellent and the rooms comfortable and clean. There was a children's TV channel. The rooms were hot, but steps were being taken to address this.
Nice clean rooms, great location, very friendly staff (!!) Dinner, at the time only 2 staffmembers were available for the entire evening, and they had to do the whole process (cooking, serving, taking orders etc.) which took litteraly hours for us.
The cooked part pf the breakfast was not freshly cooked that morning. Evening menue is too rigid.
It was clean and reasonably priced Quilt was a bit small
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
it was good for the money. i didn't like the tiny bed
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
Reasonable value for money. Reasonably equipped room. See above.
I was made to feel most welcome by the reception staff, who were very helpful. None
it was close to lakeside shopping centre staff very rude
I liked the fact that even so close to the Motorways could hardly hear aby traffic at all. Was impressed with the £9.99 offer of movies/internet, and was therefore disappointed that it wasnt available according to the TV. Also, more and more hotels supply free wifi so having to pay wasnt welcome
Clean rooms with excellent ensuite bathroom. Very modern rooms. Chargeable internet access. Other hotels stayed at recently, have included free wi-fi access in the rooms.
Breakfast and time spent in the room ;) Amount to choose from the snacks menu - stated 24 hours however only had 25% of the menu available.
Excellent location for shopping and leisure. Linen wasn't clean as it should be and I asked for clean pillowcases as we could smell the old pillows through the cases. Carpet needed a clean. Perhaps we were unfortunate to have been assigned a well used room.
Nice modern hotel staff helpful One. Second nights sleep ruined by skutty youths in room(S) opposite. Twice I called reception (12.30 & 3.30am) Music shouting girls screaming mobile phone calls outside room and I think the smell of weed!! To be fair to your staff they stopped the noise however I was too wound up to sleep again properly
Warm, quiet, easy to get to The room was ready ontime but as soon as we opened the door to drop our bags of, we were hit with a terrible smell. This at first was thought to be from the bathroom, but this looked clean, the smell was really bad the longer we were in the room. The cost of watching the tv was high £9.99 for one days veiwing of 2 extra channels, and a slow internet connection, this internet was via tv using a keyboard that was wirless.... This alone did not amount to 9.99 costs, the movies were included in this package, but the smell in the room did not permit us to stay in long enough to watch any films. Over all I was disapointed by the smell and facilities availabile were poor. price and location were good!
Staff forgot to put towels in the room but luckily I brought my own along. Having said that I believe it to have been a genuine oversight.
Location, comfort breakfast price fitness facility pool spa steam sauna Nothing
the late check out is fantastic, the pool and steam rooms are a nice add on but in need of refurbishment i have stayed here three times and each time they have had no record of the booking or room has not been ready. compared to premier inn it is long and protracted
Room very spacious Breakfast expensive for what we got.
As expected in any Hilton all very good, ex room is big at last a big telly with lots of stations, lovely food and staff. Lack of pictures on the wall, bit drap with none. The taxi service (All Night) do not use very late and dirty
The breakfast was lovely, and the serving staff was excellent! Again, the woman at the reservations over the phone.
Being able to use the swimming pool That the evening menu or at the very least the price of the buffet dinner was not available until very late in the evening
Greeted warmly by fab man on reception. The food at Dartford Hilton is over-priced considering quality. I have stayed several times and am always disappointed with room service, but there is nowhere within walking distance to eat elsewhere so always end up ordering something at hotel. Shame, because everything else there is always first class. X
Reception took care of error pleasantly First room allocated had one double bed, not 2 as confirmed on the booking
Good service, large room and good value. Good double glazing kept out the traffic noise. Hotel is a bit tired and faded. Really for overnight stops only.
Room/Bed very comfortable. Ideal location for shopping at Bluewater. Breakfast good and enjoyed pool facilities. All staff we meet were excellent. Dissappointed Wi-Fi was not free.
Walking distance to London subway (10-15 mionutes), next door to gas and Tesco supermarket, plenty of free gated parking, best price around for a London area hotel. No air conditioning, and city noise is loud when window is open. Rooms are very small, no chairs.
Had a fantastic massage, had a good dinner and attended a beautiful wedding A little isolated as i didn't have a car
The hotel, staff and location were excellant the breakfast was really nice we came to the hotel for a wedding and everything about the hotel etc could not fault
Beautiful rooms and surrounding grounds. I had no problems at all with my room, but I did overhear people saying that if you have a room above the bar then you wont sleep. Gala's, disco's and Salsa evenings are noisy and stay on til late.
Poor bar facility outside dining room.Too small, cold and characterless
Room was clean, tidy and to a very good standard Noise.... Had loud noise from functions on both nights dispite changing room.
The hotel staff were very freindly N/A
friendly staff, beautiful property, professional but relaxed atmosphere
Location, layout , staff friendliness, caring
very comfortable, easy to find, lots of space, quiet as a mouse. I'd give the food a miss. the staff are great and really attentive but whoever is in the kitchen needs to learn how to cook. One cremated meal arrived which looked like boil in the bag, just couldnt eat it. There were only a handful of people in the restaraunt now I knwo why.
we were having a drink in the bar and was told at midnight that we had to leave as the bar was being shut up.....we hadn't even finished our drinks!!!!!
Too bad the price did not include breakfast!
when i left the quality of the room wasn't to my liking and i didn't find the staff very friendly or helpful
nice and warm in the room, one night it was very noisy in the corridor..
friendly staff, willing to help, close to amenities
The cooked breakfast was the worst quality I have ever experienced and I'm not a complainer! Camponile better at Continental offering
Easy parking, comfortable bed clean room Prices of the meals are a bit high, also not always hot
Efficient systems. Overall excellent value for money. Clean, all my needs were met. Staff level of English especially in the restaurant is not adequate. The bar area is too smoky to eat a bar snack and therefore I was forced into the restaurant. (Better air circulation and filtering?). Requirement to pay cash for dinner might be a ptoblem sometimes. Coffeee machine at breakfast not working
was a great location by bluewater, clean and good value for money
Warm rooms, friendly staff It's a little out of the way, but this is reflected in the price, so is understandable.
cleanliness and very helpful and polite staff none
ease to get to from blue water shopping centre clealiness of the rooms lots of fly dirt in the bath and around the taps
The location Yes plenty. No hot water to shower in the morning. Reception and housekeeping didn't answer the telephone. Breakfast was pandemonium.
Good quality standards, friendly, efficient staff The 'Wifi' system to connect to the internet was not avialable in the rooms
the spa, the bar and the room service was lovely The cost of breakfast was automatically added to our bill. However they did remove it when we pointed out that we had not had breakfast
Very comfortable bed! Room was excellent however the bathroom was looking very tired and would benefit from refurb.
Although this was a brief overnight stay, we could see that the facilities, including the swimming pool, looked excellent. We thought the staff were extremely helpful and friendly, which is an important first impression.
Staff very good, breakfast very good, an enjoyable stay Breakfast staff although very helpful and nice forgot napkins, then supplied tea with cup, saucer but no teaspoon. Supplied toast but no butter etc. Little things but slightly annoying having to keep asking for items.
Location was excellent for the Lakeside Shopping Centre The staff were not very good, when paying in cash I was told that I needed ID as required by Secretary of State, absolute rubbish, that is just a Thurrock policy and believe me it was nice to suggest I may trash the room, hence the real reason.
no early bird breakfast but it was sunday
great atmosphere created by friendly staff. bed was a bit hard
Room immaculate. Staff were excellent. Friendly and helpful. Would definitely recommend this hotel and will stay there again. None
Teh only thing I missed was fruit in the morning like an apple or banana but that might be me as I do not have a lot of time in the morning and I like to grab some fruit with me.
Brilliant Hotel, Less than 5 mins away from Lakeside, where I was shopping for the weekend, was what we needed Room service that I had to go and collect.
Very good 3-star hotel for a decent price. Large free private car park. Close to the highway, so easy car access. Noise from the highway and the roundabout in front of the hotel is very limited when the windows are closed (airco in the room). The food and drinks in the restaurant / bar are very nice and not too expensive. The number of TV channels is very limited. Only BBC, ITV and a few others. No dedicated sports or news channels. In the weekend, breakfast is served from 08:00 hrs (late), on weekdays from 06:30 hrs.
booked a twin room but they said it was a double
Reception staff and the standard of the room for the money so close to London.
Service was excellent - friendly, efficient staff. The bar menu is very good value and the food/ambience excellent. Room (luxury) was spacious with large, comfy bed, cafetiere coffee and a large bathroom, excellent shower. I got a bargain of £109 for this room which definitely influences the positive review. Soundproofing between rooms not the greatest but it is a converted house. Some noise from neighbouring rooms - a very boorish customer/s in the bar. To the staff's immense credit, they handled him well (he was harmless but drunk) and it was fine once he rejoined his party somewhere else in the hotel.
Please write at least 15 words beautiful location in a very convenient location for my business meeting. Nothing too much trouble for the hotel staff and the room was lovely.
Friendly, helpful staff. Very comfortable rooms & well cooked & presented food. no
Spa, rooms, lounge area all fantastic and the spa therapists were very good.
excellent room bed to die for. only two things food & drinks way over priced. but a lovely place lots to see nice to walk around grounds are so pretty, gym needs a little updateing but still good. the staff was great. so yes a great place to stay
Staff were very helpful
location food, over priced
Excellent staff and very good breakfast. Too many noisy late night functions on weekend nights, no air conditioning, inaccurate bill at the end of stay and 2 nights in a room with an extractor fan on all night on the other side of the wall by the headboard!
everything the noisy people in the next room
The gardens and Spa. The rooms were to a very high standard. Food expensive apart from breakfast which was reasonable.
All was as described. The room had an odour of stale smoke although it was a non smoking room.
Good Quality Self Service Breakfast Rooms in need a refurb starting to look tired
Great Stay, elegant surroundings, easy parking and great food. Bar prices are a bit too high at 3.50 for an expresso, same 3.50 for a single short.
We were going to Brands Hatch and this was the only one which had rooms and hence we booked and stayed! was not the best or safest looking hotel when you drove in, but everything was ok.....Breakfast was served in this nice classical looking space and it was nice. The rooms were decent in size and were clean. It has most things that we needed. But they gave us a twin bed room when we had asked for a double... but it was late so and we did not mind. Single towel when there were two of us. The Beds could have been better but fair enough.
Very clean. Breakfast was lovely. We asked for a late check out, yet our key cards were cancelled, and housekeeping asked us if we were leaving. Two thin pillows, for two people is appalling for a 3 star hotel.
it took 3 rooms before we got the type off room we had booked ,then there were no towels ,on asking for extra milk ,for theroom ,it was coming with a night porter butt never arrived ,the staff were just not switched on ,tables in the resturant were not cleared between courses
Close to highway the price was too high. I paid 100 pound while all other guest paid 75 pound. The internet charge with 14 pound if a complete overcharge and did not work properly
Noise from the corridor - the room was 160 and the door outside banged until about 3am. Also the restaurant was shut due to a function and we had to go back into Lakeside to eat.
Location Looked shabby in places. Bar was expensive
Convenient to my planned activities. Good reception staff who efficiently cleared the necessary paper work. 1. The corridors smelling of cigarette smoke. 2. Our room smelling of cigarette smoke and no air freshner in the room despite asking for some. 3. Our friends had to request a change of room as theirs was designated a "smoking" room. This meant our party were not on the same floor. On making our booking we had not been offered non smoking rooms. We had assumed all the hotel would adhere to the non smoking rule throughout. 4. Limited evening meal menu - all options were cancelled in favour of an Italian evening despite having been offered a varied menu on our arrival.
Comfy bed Cost not good value
Excellant stay None
It was quiet and clean, i only used my room and not the rest of the hotel. I was allocated a twin room, even though i booked a month in advance, and had to sleep seperately from my wife.I would have liked the opportunity of booking a double from the outset. if i had known it was going to be a twin i wouldn't have stayed here.
There was good parking facilities and it was easy to check in and out. Staff were helpful without being obtrusive. It was an excellent location.
Price & professional staff
It was clean and comfortable. The bed was a bit too spingy for me as I have a bad back.
The peace and quite & spacious room, location, the cheaper version of paying for breakfast on arrival :-) Was on business, arrived after 10.30pm (5hrs travelling) got room service, wrong wine sent back got changed, mix up over credit card everything seemed to be paid for seperately? ( why can't it just be charged to the room?)
I would like to see decaf coffee in the rooms. Also when going for breakfast, nobody told us the routine or even offered coffee/tea, I had to ask after having fruit, halfway through cooked breakfast, even waiting for the toast machine to toast 4 slices of bread!
Easy to get to, and lovely gardens to rear- however Hotel does not make the most of this amenity, it is difficult to work out how to get out there and when you do you have to climb past tables and chairs. Hence on a beautiful sunny day most people were sitting indoors in the rather dark lounge area while I had the lovely sunny gardens all to myself!