Pros: The ease of getting around, the pool and the breakfast made for a relaxing morning.
Pros: Clean, spacious, & comfortable!! Friendly and helpful staff!
Cons: I couldn't find anything...
Pros: The room was very nice and clean
Pros: The workers are very nice and helpful we enjoyed our stay and will stay again as long as they stay clean
Cons: Everything was just fine I liked everything there was nothing I didn't like
Pros: Hotel was as expected. Free breakfast was adequate.
Cons: Pool was closed for refurbishing. I really have to learn to call and ask about this. It has happened to me on several trips to different locations and different hotel chains.
A complaint was sent to Comfort Inn's main website, with no response from them yet, 5 days later, as of this post. The manager of the hotel was notified 2 days after our stay, and his staff never informed him of the bed bugs! He was going to look into reimbursing our money, but we have not heard back from him yet (surprise surprise). We left our luggage at the hotel in order to minimize the chance of bringing bed bugs back to our home. A terrible experience, and a lack of follow up and communication from their company. I guess good customer service is non-existant anymore.
Cons: 1. This was our third or fourth time staying here. The indoor pool has been out of service every time, including this last time. 2. Breakfast food was awful. 3. Cable TV was very grainy, and couldn't be watched. 4. BED BUGS were found in our r
Definitely a place I would consider staying at again but might think twice if the employee that makes Comfort Inn looks bad remains there.
Pros: It was very convenient and the breakfast was excellent everyday.
Cons: My answer regarding the staff doesn't paint an accurate picture as it was one individual that I was quite unhappy with and have emailed the corporate office about her.
Breakfast bar was not stocked--missing biscuits for the gravy and biscuits, no eggs, one sausage--despite the fact that I visited it over one hour before it closed. The night-shift front desk clerk could not make sure I gained 'CHOICE PRIVILEGES' points for my stay, directing me to speak with the day-shift manager. The day-shift manager was a rude and mean older woman who refused, despite my request, to even provide me with a receipt for my stay.
Pros: The hotel does have a late, 12 noon, checkout.
Cons: The staff, particularly the older woman working in the morning (her name badge said manager). She was rude, did not speak until spoken to (glaring at me before I spoke), and she refused to provide me with a receipt, saying I had to 'go online' for that.
Behind every great day is a great night at the Comfort Inn hotel in Harlan, KY near Harlan Hospital. This pet-friendly hotel is near destinations like Martins Fork, Coal Mining Museum, Black Mountain Zip Line and Cumberland Gap. Enjoy amenities like free hot breakfast, free WiFi, guest laundry services, bus, truck and R.V. parking and a business center with copy and fax services. Guest rooms include a flat-screen TV, coffee maker, hair dryer, iron and ironing board. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.