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Beautiful Georgian House with lovely squashy sofas in lounge. Lovely room and bathroom. Good food and friendly staff.
The hotel had decor which fitted with the style of the building. It was very comfortable and the staff were friendly and pleasant. The only thing I would say was that I missed having a bath but the shower was more than adequate.
Breakfast Very nerow "double bed"
Great food and friendly staff Hotel still being renovated
None Booked the hotel for two nights and a meal on the Friday...... Told I could not have the confirmed second night then told I could not have the meal on Friday............ Needless to say I went to another hotel that could meet our requirements
A very pleasant and relaxed atmosphere in very tasteful surroundings.A Lovely old house with attractive gardens (Still being worked on one side). The room with kingsize bed was very comfortable and the breakfast(My choice of scrambled egg and Sausage) was freshly cooked and delicious. I was sorry we could not have dined there the previous evening .I also appreciated the Fridge in the room which was well stocked. None
The Beds were so comfortable and the breakfast perfect nothing
Lovely building. My colleague arrived at 20.10 hrs after being held up in traffic. I advised that he would there around that time. The hotel information stated dinner finished at 20.30hrs but because the hotel was quiet, the kitchen staff decided to go home early so we had to find somewhere to eat outside of the hotel. Call me naive, but I thought hotels were supposed to provide a service.
Character filled building and large rooms. The bathroom and general room decor needs updating. Downstairs areas are very clean and fresh, our room wasn't in comparison. Also, a cooked breakfast would have been nice for no additional charge instead of continental.
Wonderful listed Georgian building. Large rooms. Bags of atmosphere. Very good dinner. Lovely location on edge of small town..
Good restaurant / bar ease of access I changed my booking (brought my daughter unexpectedly) - hotel happy to accommodate the change - very helpful
Convenient, provided what was necessary, breakfast good and environment very clean. Room rather small although adequate. Problems with the heating which were not told to us at time of booking although manager apologised profusely when we informed him and arranged for a fire for the room.
Convenient for the carnival procession jn the town. Nothing to complain about,
room was lovely, nicely decorated, very clean and quiet. Breakfast was delicious.Manager/owner was very helpful. one member of staff on at breakfast time was not really on the ball which left guests confused as to what the system was for ordering and left us no time to eat a cooked breakfast. However, the man on duty was very efficient.
staffs are excellent no public transportation reach there
The lovely big fire which we sat beside when soaked through from watching the Carnival at Glastonbury in the heavy rain. the breakfast, especially the bacon. The fact that I could not have a shower as the shower door was not closing properly.
Lovely staff, very friendly. Stayed for Glastonbury Carnival, so the rate was a bargain. Would definitely recommend for a budget stay. Sunday breakfast served way too early, last sitting was 8.45 am.
Staff very pleasant and helpful Very good and plentiful full English breakfast. Food was hot .Room clean and warm and bed was comfortable.Would book again.Good value
Clean tidy rooms with modern decor The room could have been a little larger
Ease of entry to rooms, no need to go though bars once you have checked in! Room 11 great for single stay, toilet paper the worst ever encountered!! Take your own for an otherwise pleasant stay!!
Friendly atmosphere Hotel right on a Main road. Not happy with adhereance to Fire Regulations. Fire Extinguiser used to keep Hallway door open. Fire Alarm panel had many lights showing, suggesting it had problems. Fire Action card had no information on it about where to go in case of fire or any relevant information. WiFi would not work after first day
room was big and comfortable and well-equipped cooked breakfast wasn't very generous
Large, comfortable and well equipped room. Peaceful rural location. Great breakfast with cheerful serving staff. Difficult to find, but they do provide clear directions. No mention of wi-fi in its own directory.
the friendleness of the owners, and the food were superb nothing
Beautiful furnishings, very homely but luxurious at the same time, excellent full English breakfast.
Our favourite hotel in Britain - its that good
the hospitality was second to none
Very Helpful, advised on local pubs, filled flask for our journey home, even though the weather was very cold that weekend the room temperature was perfect, obviously they had a good heating system
Beryl is set in lovely grounds and the view from the bedroom was lovely. The room was very clean and comfortable with a nice size modern bathroom.
Charming and attentive. Lovely owner always available, helpful, whenever required. Would certainly book again. Nothing at all
quiet comfortable room, very spacious, nicely decorated, modern facilities food was very basic, room was expensive compared to other hotels in the area
food was good room ok but floor dirty not swept at all bed was comfortable room to hot not able to ventilate room securly
friendliness of staff
One of the friendliest hotels I have stayed in. The food was very good and the atmosphere warm and cosy. The television reception was not good.
Very helpful staff. Homely atmosphere. Duvet on the bed & inadequate pillows (as in many hotels. The bed and it's comfort is the main requirement at a hotel)
Freshly cooked breakfast. Pleasant staff Very uncomfortable bed. Springs very apparent.
The staff was very friendly. The environment was warm and comfortable I did not have a desk in my room
Could not fault the service and we had a wonderful stay and will be back again. Room very hot and I wish the ironing board had a cover !
The staff were very helpful and had good attitude. hotel was central to town, food was good. room was fairly basic for the price.
rooms clean, nice feeling to the place, very helpful staff, greatfood, good real ale.
Very little Staff - poorly trained or untrained - inefficient and at times argumentative Room - dark, badly planned, inadequate facilities Food - self-service, unhygenic, plain, terrible service
Everything looked clean and newly furbished Narrow country lanes to access
We took our 17 month old to this hotel and I was particularly impressed with the level of service that he received. The staff made us all feel very welcome and nothing was too much trouble. It was lovely to stay in a hotel where our little boy was made to feel like a part of the hotels family.
we were the only resideents in a wonderful hotel
Mainly the location. No room service on sundays (not advertised at the moment of booking or check-in). Very noisy due to rooms being right above the function room (we were not informed about a function on Sunday night).
The confort in the room
The quiet location and friendly staff
The food was excellent
Room quality good. Peaceful. Nice views. Breakfast was poor quality.
Messed up our restaurant orders, but gave us a complimentary bottle of wine to compensate. Beware! They have charged me three times on my credit card, once on the day of checkout, then subsequently for the same amount on two separate days. It doesn't say much for Barclaycard either that they let these transactions through. Now I have the hassle of disputing them.
Good location directly opposite to the cathedral. Rooms used but comfy. Looked a bit neglected but bearable.
The convenience to city centre and it was quiet Having to use the hotel opposite for breakfast
Friendly and welcoming staff, excellent food in the restaurant, historic and central location parking was a bit of an issue but a minor thing
friendly staff, pretty room. I would have liked a bath!
It was such a fascinating location. Checking out was done at the hotel across the road but this wasn't made clear.
The room which overlooked the cathedral green. The room itself was excellent and the view was amazing!
Charming location. Not good value for money. Requested 4 poster bed, thought would get nicer room, however not particularly clean, room small, basic, no net on huge window which directly looked over main street and another hotel, so had to keep curtains closed all time and weather very hot, didn't sleep well as no air able to circulate. An old small portable TV, a kettle thats cord was too short, therefore had to boil on the floor and no milk for morning tea!. That morning had breakfast in sister hotel across road, no staff in the Ancient Gatehouse at all, all closed up! Would not recommend this hotel, not good value at all, other hotels in same road but unsure of there prices!
Our room was fantastic. A great view of the Cathedral, and a magnificently comfortable bed, that did not look out of place. The whole hotel has plenty of character and charm. I don't think there was anything that I didn't like. Though I think the stairs to the upper rooms you have to be stable on your feet, as they are steep.
It's location Very uncomfortable mattress on first night - but room changed for second night. Decor in first room somewhat shabby and worn.
Its nearness to the centre of Wells. View of cathedral west wing from our bedroom. Being in an historic building. Not being able to stop outside to unload luggage. A very old building but attention to detail poor, eg electric fittings in room, dirty bath, having to go across the street for breakfast in a co-owned hotel. No receptionist available for checking out at 9.40 am
Everything including room and hotel in general, warm welcome, breakfast, couldn't fault anything with the hotel. N/a
Beautiful 300 year old building lovingly conserved. Room was comfortable and tastefully decorated. Location was excellent with great villages and country pubs nearby. Numerous walks and close to Wells and Cheddar. Breakfast was good and set us up for each day. Owners were very friendly and catered for all our requirements including WiFi access.
Very friendly and comfortable. Lovely breakfast.
We found The Post House a very coumfortable b&b in an ideal location for visiting many places of interest in Somerset The rooms and food were first class and the proprietors made our stay very comfortable
The kitchen and lounge facilities.The breakfast was excellent.The cottage had a lovely country feel to it.
The hosts were friendly and outgoing and the Post House was unique in its renovations. Breakfast was delicious! Because we like to walk to a place for supper there was only one choice and it involved walking home along a dark road for about a mile.
We chose this hotel by the decor represented in the pictures on their website. Room was in the eves and therefore some problems with convenience of room space. Bath was a deep square tub with shower head not attached to fixed point above posing some problems with showering conveniently.
lovely atmosphere - well renovated and welcoming
Beautiful house, excellent hosts, we made a great choice, everything is done with excellence
Great location with good access to countryside as well as local towns. Decor is very chic, and facilities very comfortable. The proprietors were very welcoming and always accommodating.
Did not offer any incentive to dine in hotel.
Room service with a smile! The wallpaper in room 4. It was too busy for the size of the room.
Location, wonderful breakfast, large room, comfort - good size bathroom, good bed. Nice bar, good parking.
Location was very central and ideal for what we wanted to watch the illuminated carnival on Friday night The bacon at breakfast!!!
Availability of a car park and the pleasantness of the staff No lift and no offer to carry bags to the room
Friendliness and welcome from staff, but at times felt that they were trying to cover too many aspects of the work - needed more staff. Bit overpriced for the room facilities - shower was static and not easy to use. Do some furniture moving to watch TV etc.
I liked the blend of old and new. The public rooms were delightful and the location of the hotel was excellent. I would like to have had more choice and variety on the menu in the restaurant. I think that you need a more light meal/bar snack facility as well in the hotel.
The Staff at the Swan in wells were all really nice, friendly and polite. The hotel over the carnival weekend was very well staffed(maybe for the carnival?) but well run. The staff were always on hand and the reception ladies were also very helpful. Very good service. En suite was a little small in 22 and dated, the room was fine, tv, kettle etc. Budget toilet roll a big let down. I like the good stuff.
City centre location - friendly helpful staff - comfortable,clean room - excellent comfortable lounge with open fire, newspapers and drinks service - good breakfast with good service in the dining room not very impressed by the dinner choice, but there are lots of different places to eat within a very short distance
Excellent ancient coaching hotel, nicely modernised. Staff were friendly, attentive and efficient.