Would you like to save as your currency permanently or for this visit only?
Mainly the location. No room service on sundays (not advertised at the moment of booking or check-in). Very noisy due to rooms being right above the function room (we were not informed about a function on Sunday night).
Room quality good. Peaceful. Nice views. Breakfast was poor quality.
We took our 17 month old to this hotel and I was particularly impressed with the level of service that he received. The staff made us all feel very welcome and nothing was too much trouble. It was lovely to stay in a hotel where our little boy was made to feel like a part of the hotels family.
Messed up our restaurant orders, but gave us a complimentary bottle of wine to compensate. Beware! They have charged me three times on my credit card, once on the day of checkout, then subsequently for the same amount on two separate days. It doesn't say much for Barclaycard either that they let these transactions through. Now I have the hassle of disputing them.
The quiet location and friendly staff
Everything looked clean and newly furbished Narrow country lanes to access
we were the only resideents in a wonderful hotel
Very little Staff - poorly trained or untrained - inefficient and at times argumentative Room - dark, badly planned, inadequate facilities Food - self-service, unhygenic, plain, terrible service
The confort in the room
The food was excellent
Wonderful listed Georgian building. Large rooms. Bags of atmosphere. Very good dinner. Lovely location on edge of small town..
Breakfast Very nerow "double bed"
A very pleasant and relaxed atmosphere in very tasteful surroundings.A Lovely old house with attractive gardens (Still being worked on one side). The room with kingsize bed was very comfortable and the breakfast(My choice of scrambled egg and Sausage) was freshly cooked and delicious. I was sorry we could not have dined there the previous evening .I also appreciated the Fridge in the room which was well stocked. None
None Booked the hotel for two nights and a meal on the Friday...... Told I could not have the confirmed second night then told I could not have the meal on Friday............ Needless to say I went to another hotel that could meet our requirements
Character filled building and large rooms. The bathroom and general room decor needs updating. Downstairs areas are very clean and fresh, our room wasn't in comparison. Also, a cooked breakfast would have been nice for no additional charge instead of continental.
The hotel had decor which fitted with the style of the building. It was very comfortable and the staff were friendly and pleasant. The only thing I would say was that I missed having a bath but the shower was more than adequate.
The Beds were so comfortable and the breakfast perfect nothing
Lovely building. My colleague arrived at 20.10 hrs after being held up in traffic. I advised that he would there around that time. The hotel information stated dinner finished at 20.30hrs but because the hotel was quiet, the kitchen staff decided to go home early so we had to find somewhere to eat outside of the hotel. Call me naive, but I thought hotels were supposed to provide a service.
Great food and friendly staff Hotel still being renovated
Beautiful Georgian House with lovely squashy sofas in lounge. Lovely room and bathroom. Good food and friendly staff.
Large, comfortable and well equipped room. Peaceful rural location. Great breakfast with cheerful serving staff. Difficult to find, but they do provide clear directions. No mention of wi-fi in its own directory.
Very Helpful, advised on local pubs, filled flask for our journey home, even though the weather was very cold that weekend the room temperature was perfect, obviously they had a good heating system
the friendleness of the owners, and the food were superb nothing
Our favourite hotel in Britain - its that good
Charming and attentive. Lovely owner always available, helpful, whenever required. Would certainly book again. Nothing at all
room was big and comfortable and well-equipped cooked breakfast wasn't very generous
the hospitality was second to none
Beryl is set in lovely grounds and the view from the bedroom was lovely. The room was very clean and comfortable with a nice size modern bathroom.
Beautiful furnishings, very homely but luxurious at the same time, excellent full English breakfast.
The spa facilities were excellent, a relaxing and indulgent way to start xmas day!. We received a room upgrade as we stayed 4 nights and the bathroom upstairs was luxurious. Totally enjoyed our stay here and will return on our next visit to the UK.
Overall we had a good time. Food was all nice, and not overly expensive. Our bedroom was lovely. We traveled around and saw some nice countryside and towns. There's a fine line between Country Cottage Chic, and just looking a bit old and tired. Unfortunately this hotel is a 50/50! Our bathroom was very dated (not in a good way). Also, the Spa is pretty basic and small. I haven't been to any others, but I think you'd be disappointed if you just came for a Spa weekend.
Very friendly staff, quality hotel, modern design
The Staff at the Swan in wells were all really nice, friendly and polite. The hotel over the carnival weekend was very well staffed(maybe for the carnival?) but well run. The staff were always on hand and the reception ladies were also very helpful. Very good service. En suite was a little small in 22 and dated, the room was fine, tv, kettle etc. Budget toilet roll a big let down. I like the good stuff.
City centre location - friendly helpful staff - comfortable,clean room - excellent comfortable lounge with open fire, newspapers and drinks service - good breakfast with good service in the dining room not very impressed by the dinner choice, but there are lots of different places to eat within a very short distance
Location was very central and ideal for what we wanted to watch the illuminated carnival on Friday night The bacon at breakfast!!!
Did not offer any incentive to dine in hotel.
Availability of a car park and the pleasantness of the staff No lift and no offer to carry bags to the room
Location, wonderful breakfast, large room, comfort - good size bathroom, good bed. Nice bar, good parking.
Room service with a smile! The wallpaper in room 4. It was too busy for the size of the room.
Excellent ancient coaching hotel, nicely modernised. Staff were friendly, attentive and efficient.
Friendliness and welcome from staff, but at times felt that they were trying to cover too many aspects of the work - needed more staff. Bit overpriced for the room facilities - shower was static and not easy to use. Do some furniture moving to watch TV etc.
I liked the blend of old and new. The public rooms were delightful and the location of the hotel was excellent. I would like to have had more choice and variety on the menu in the restaurant. I think that you need a more light meal/bar snack facility as well in the hotel.
Clean tidy rooms with modern decor The room could have been a little larger
Lovely staff, very friendly. Stayed for Glastonbury Carnival, so the rate was a bargain. Would definitely recommend for a budget stay. Sunday breakfast served way too early, last sitting was 8.45 am.
Ease of entry to rooms, no need to go though bars once you have checked in! Room 11 great for single stay, toilet paper the worst ever encountered!! Take your own for an otherwise pleasant stay!!
Staff very pleasant and helpful Very good and plentiful full English breakfast. Food was hot .Room clean and warm and bed was comfortable.Would book again.Good value
The lovely big fire which we sat beside when soaked through from watching the Carnival at Glastonbury in the heavy rain. the breakfast, especially the bacon. The fact that I could not have a shower as the shower door was not closing properly.
staffs are excellent no public transportation reach there
room was lovely, nicely decorated, very clean and quiet. Breakfast was delicious.Manager/owner was very helpful. one member of staff on at breakfast time was not really on the ball which left guests confused as to what the system was for ordering and left us no time to eat a cooked breakfast. However, the man on duty was very efficient.
Good restaurant / bar ease of access I changed my booking (brought my daughter unexpectedly) - hotel happy to accommodate the change - very helpful
Convenient, provided what was necessary, breakfast good and environment very clean. Room rather small although adequate. Problems with the heating which were not told to us at time of booking although manager apologised profusely when we informed him and arranged for a fire for the room.
Convenient for the carnival procession jn the town. Nothing to complain about,