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The location was perfect but overall the standard of the Hotel was very good and the service I received was excellent!
Free internet, located at downtown Hot water is a nightmare
refuse any part of refund for previously noticed cancellation
clean, central location, good breakfast noisy, poor sound insulation, could here the cars outside everytime during the night. I missed a fitness center
Nice historic building. Decent breakfast Good hotel, though not the best value.
Quality of accommodation, design & food + kindness of the whole staff.
Staff were extremely helpful and friendly. Better than I experienced elsewhere for many years. The room was clean and had all the basic facilities. Hard to find a fault. The rooms were not conducive to sitting and relaxing; whether due to light, colour or height I just couldn't work out!
We stayed at Studio room and it was clean, spacious. Wi-fi signal was not too strong as we could use it for the laptop but not for our mobile devices.
Friendly helpful staff. Excellent breakfast. Central location. Clean.
breakfasts, flat screen TVs and customer sevice Quilts should be washed, changing pillowcases and sheets is not eanough, check how it is done at IBIS in Nuremberg,
We had a quiet room facing the woods and it was close to a gas station with snacks, a McDonalds & the train station. They wanted to charge a lot for breakfast, so we ate at McDonalds.
Good booking system and hotel placement near the event we visited. Misrepresentation of the real and presented expences. The price of the room was very good but the breakfast and hotel restaurant were very expencive in comparison with the prices around the hotel. I prefer final price or very close to it before I make my decision to order anything.
Excellent value and well positioned for our business requirements. The hotel was fresh and clean and the reception staff were very welcoming and spoke good English.
breakfasts are very good! friendly staff members
customer service in general internet is charged separately
Friendly and efficient staff, nice breakfast with a French touch, well-heated, comfortable and pleasantly decorated rooms
Studio apartment was excellent. The hotel staff took very good care of the lost teddies and ensured they were returned to a very pleased little boy.
Compare to the price, this is a nice hotel. Rooms are new. Location is ok. But not close to the centre to walk.
nice spacious room ,friendly staff
The stuff was realy friendly. The room was so comfortable and quiet.
good service, excellent food, large breakfast soft bed!!!
convenient location Rooms on the small side
WiFi, perfect for businesstravelers they just want to work a little in their rooms the desk in room could be bigger
Comfortable, clean hotel, easy to find. We booked a double room, but it was with twin beds (separately).
food,service,staff, breakfest to start to late (only on 07.00 am)
the hotel was clean,warm,breakfast was very good,helpful staff the parking fee could have been included in the price of the hotel
excellent breakfast buffet!! friendly and forthcoming stuff, ready to fullfill our wishes, fairly good command of languages the fact we had to pay for the hotel's parking lot was a surprise, the charge was also somewhat high
pleasant staff,very good breakfast,parking at hotel
Hotel room was cleaned when arrived, but there is no regular cleaning and the towels, water and other amenities not changed daily basis Breakfast to improved with little more vegitarian stuff. It is very difficult for the vegitarians
Nobody gave me a possibility to select a double bed, they simply gave me a room with two single beds. This was a big disappointment for me.
Hotel staff very friendly and helpfull.Good location.Cleanliness of hotel and our room (excellent) deserves special mentioning. Double bed in our room was positioned in such away that it could only be entered from one side.
All was perfect. The hotel is really nice, the rooms are good, the food excellent. Breakfast- like home :-). You can have anything you want- the choice really big. We really enjoyed the hotel and will definitely choose it next time. Besides, its nto far away fromt he main roads and easy to find.
clean and pleasant ambience too warm very hot day no aircon fan for cooling room no blind on window so too light too early
Everyone was very nice and helpful.
Frendly staff, and convenient location. The airport shuttle was very good. The staff made you feel relaxed. The food was delicious. One night we needed to get up early the next day and one off the girls had heels that clicked like a hammer waking me up. I would suggest that soft shoes should be worn by the staff at night. They were very nice people so we did not want to complain!
Nice decorations and frendly staff. Quite cold rooms (January) when we arrived, but after that it got warmer when the radiators were turned to maximum.
The location and friendly staff. The food was good even though the portions were on the large size. The lift was not working and I have trouble with stairs.
I visited with my family (sister, sisters boyfriend & grandpa). My sister and I took my grandpa to Poland where he's from for a holiday. We were based mainly in Krackow but hired a car to visit my grandpas birthplace - Orzegow, which is about 20mins away from Palac. I found the hotel on tripadvisor. I loved the place. Relaxed with drinks outside in the terrace before dinner and then found the bistro bit where we ate very cosy and charming. Food and staff were excellent. There was a wedding on and it was nice for the place to be busy. I would definately stay here again and recommend to anyone visiting the area. Even considering coming back to have my wedding there! No
Clean, modern and friendly hotel. Rooms a little small but very comfortable. Wide variety of food for breakfast.
Very bad restaurant
Clean and tidy hotel. We were comfortable and found everything moreorless satisfactory when we spent two separate overnight stays there at the beginning and end of our recent skiing holiday to Zakopane. Very good value but we would have preferred there to be no confusion about whether or not breakfast was included- see below. Not as close to Katowice airport as we expected. Breakfast not included in the room rate but this was not clear from our booking confirmation.
Excellent meal (Dinner and breakfast) and very helpful that the staff spoke English
Easy access - Excellent and very friendly service. The stupid spikes at the parking lot entrance.
Convenient city centre Would have liked a hotel with spa/sauna
very good kitchen, comfortable rooms, good location. "Coffee on the go" is a good idea.
Friendly staff, good restaurant, comfortable room, central location, overall a very pleasant and enjoyable stay
friendly personel, good quality of room - junior suite no bar at the hotel.
location, price The breakfast is the same everyday
food service they speak good english they have no bar
Breakfast buffet, but not the breakfast server. Spacious of Junior Suite. Love the PC in the guestroom. Variety of TV channels. On both mornings the server was never visible. ;-( No hot chocolate for my children available. On Saturday, Maid did not clean the room. Front office staff said, they had more guest occupancy than expected.
friendly staff and excellent breakfast floor in the bathroom was NOT CLEAN! (I didn't bother to inform about this the hotel's staff only because after having travelled so long I only wanted to go to bed.)