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The restaurant. There was a musty smell when we entered the room and it was very small for a family room. There was not adequate lighting. One of the cups left with the tea facilities was dirty. Once all the beds were pulled out there was no floor space and the table disappeared as it folded out into a bed so you were left with only one bedside locker to put anything on! Ridiculous set up.
Nothing. There was not even a bus service that ran hourly. Had to walk to get to Lorient festival pushing 4 year old in stroller for one and a half hours. Never again. Hotel located facing motorway and factories, car spray paint fumes in mornings. Bus drivers did not know where it was so got off bus 3 miles away at midnight, very scary. Awful location. No taxi's available ever for festival. D'ful. The hotel was so old. We paid for a room for three and the spare bed was a fold down piece of board that had metal sticking up that could injure children. Privacy was good and breakfast was good.
lack of storage space .Position of kettle could be hazardous if young children were to stay in room as was on a shelf above a bunk bed!
The courtesy of the manager. She remained awake until midnight as we had been delayed and then ensured that my travelling companion was able to have a tub of yogurt and bottled water. Not many would take the trouble that she did. I cannot fault the Hotel Robic. It was wonderfully quiet and comfortable and the beds in the rooms allowed us to sleep like babes
Excellent hotel near Lorient! Very clean. nice people. They have a computer in the lobby with internet access and for us it was great.
Very friendly and helpful staff.Spotless room.Very pleased with my stay. I try and book your hotels whenever possible as I know I will have a positive experience. Perhaps having a hair dryer in the bedrooms would be more convenient than asking at reception.
Staff were very helpful at a time of illness of my husband and assisted me greatly at a time of great stress.
the staff were very helpful ,even with my very poor grasp of the french language we had breakfast for the first 2 mornings at the ibis next door ,excellant,on the tuesday morning what a let down as breakfast was at the etap,there is no comparison
the breakfeast in the Etap was very poor and we paid the extra 3 euros to eat in the Ibis next door.
I booked a three bed room and was given a double and single bed. I would have preferred a twin bed and a single bed
Quality of the ensuite and quality of the food in the restaurant Nothing
friendly and helpful staff, brochure available for further Hotel Ibis-
Very reasonably priced Inexperienced front desk staff
Friendly staff Difficult to find using sat nav, it took us down a dreadfully poor to get there
Good breakfast. Friendly and efficient staff. Comfortable rooms with good bathroom. Very clean and tidy. Thin walls. I could hear someone a few rooms away put the tv on n the middle of the night.
The freindliness and helpfulness of the staff and also the attched restaurant which served very good food. No Sky TV in rooms as all tv channels were French so unless you spoke fluant French the tv was useless.
The staff were very friendly and made us feel very welcome No tea and coffee or hairdryer in room
Tranquility, Escapism, Location, Cuisine (Have already recommended it) Broken/cracked glass shelf in bathroom
Location was very nice, with good views. It was a bit noisy, also bathroom tiles had mouldy grout and towel had someone's hair in it.
Th food was divine It was Autumn so there were not so many facilities for my son,however we loved the estury and the woods.
Amazing location. Very good but not overbearing service. Good food. Lovely rooms.
Lovely views of the river and lovely grounds. The staff (one of them anyway, the rest were nice) was very rude on check-in and the first night. It was clear that we were a nuisance rather than valued guests since we had our 3 year old son with us. When we asked about the dinner it my wife was sneered at and given the code for the door so we could come in after 11 at night as a 3 year old obviously could not be in the dining room. While the castle is nice, the rooms are starting to need renovation, e.g. the modern bath is not so modern anymore and quite run down.
Excellent room (junior suite) and most attractive view out over the park and water. Decor in very good condition but some of the curtains/carpets were not complimentary. Food of very high standard as would be expected with a Michelin star and service of a prompt, very willing and personalised nature without being intrusive. Situated in its own 120 hectares of woodland the outside world did not seem to exist. Old wooden floors reverbrated to movements in the room above. Shutters closed every night with echoing sounds - opening in the morning made sure that you were not late for breakfast ! - To be expected in a building of that age. Towels were far too small to dry satisfactorily without the help of a towelling robe. The jaccussi bath not a good idea for elderly joints - some form of hand holds to assist entry/exit would be an advantage. Being of greater age, it would be nice to think that there may be plans to install a passenger lift to encourage a further visit.
the atmosphire, the gardens and the chateau are charming
Superb cuisine, beautiful surroundings, charming staff, and lovely decor! None!