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Excellent room accomodation. Very good LAN internet access. Good locatin. Very poor and inefficient buffet breakfast arrangement, inattentive staff in the cafeteria.
The location of the hotel The breakfast was very poor
very bad breakfest
security, the staff is very polite and open to help you waiting a lot for a simple things like recharge of the entry-card for the room; breakfast not enogh variable. In reality these are things more related to the maroccian style and not to the booking.com
cleanliness, good view 1.poor maintainance. door & locks malfunction 2.no complimentary tea and cookies 3. fruit basket given in the evening before checkout. it was a waste.
The room Staff interaction
nothing. bad service, dirty room at check-in, expensive. nothing good to outline all the above
the thing which i like in the hotel the free internet acces the rate of the hotel is too high bass on the qulity of the hotel
not More than 50 $
Good location, clean. Desk people were a bit cold but all other staff were helpful. Food was good but not great.
The stay was fabulous. lovely prepared meals. Staff extremely helpful and friendly. The tranquility of the hotel was amazing, just been inside the garden/swimming area was a holiday in itself . great hotel indeed. The only thing on the website under services its written that there is an Airport Shuttle. On arriving to the hotel asked if they had an Airport Shuttle they said no, we would have to order a taxi which they would do. So that was an extra expense that we did not plan for. To me that is not an Airport shuttle but taxi service that I could get at any Hotel.
Room was clean - restaurants and bars were good but a bit over priced, but food very good Not a lot of ammenities considering it's supposed to be a 5 star hotel. Lost electricity in my room for a few hours also before it was fixed. WOuld recommend but only as somewhere basic to stay
Close to local market and attractions Room was not that clean. In couple of times the towels were missing from the bathroom! Had to call room service. I left my silver chain in the room, e-mailed to ask to give to my colleague who was still there….still waiting for the response
It was comfortable and convenient and we met there the group with whom we were going to be traveling -- all of whom, by the way, did not have as pleasant an experience with the Hotel as we did.
It was in the center, the lobby was large and nice. THe rooms were big and the bed was comfortable. The alarm on my door made a rattling sound all through the first night, I couldn't sleep at all. I told this to the reception; they said they would call a technician but they didn't. The next evening again I insisted and they called the technician at 12 o'clock at night. They didn't apologize for the inconvenience, they didn't offer any reductions. They didn't change my room. Only after the second day, when my husband couldn't enter the room somehow, they changed the room.
Wifi price and validity period
Quick room service but often not exactly what we asked for I had to ask them to clean the room, the 2nd day it wasn't done, when I asked why they hadn't done it the first day they said because the no entry was on the door handle, it was until 12midday afterwards it was 'make up my room' following my complaint when I returned to the room a 2nd day when it hadn't been cleaned at 3pm they came and cleaned a little but didn't hoover the carpet
Second time I travel to Rabat and I stay in this hotel for business. First time stayed in junior suite (very large and confortable) second time in standard room at 4th floor. The hotel is good if you are using it only to sleep and to work. Few minutes walking from downtown (theatre, post office, station area) with lot of restaurants and shops. Few minutes walking from Rabat Medina. It has no swimming pool, no sauna, no gymn. If you are travelling for business and your wife is with you she will hav anything but the room and large hall to stay!
the room was booked through the site, however when i arrived there was no reservation, lucky that they had a room available.
Its location The price/quality relation is very poor. Also, they have an associated Car hire business which misquoted prices, and then when I said I was going to pay with Credit Card said to me that i would then have to pay 20% additional. The way this company wanted to give me the car hiring contract was also not very transparent. A Hotel should only recommend serious companies.
the shower and tv were broken
Mainly, I liked the location, the bathroom with its modern design and facilities, and the furniture compared with the price. I did not like the fact that they immediately withdrew the amount of stay from my credit card (after booking through booking.com) and the fact that it is not refundable. Also, I did not like the idea of the “open bar” to the reception. Also, I did not like the fact that the staffs were somehow “nosey” and I noticed that the longer you stay, the worse their treatment gets with you especially at the restaurant by breakfast time.
The free internet connection Breakfast was expensive and below standards for this kind of hotel.
The front desk staff was extremely helpful and knowledgable. The restaurant was superb! I would have liked an exercise room with modern areobis equipment. You should restrict smoking in the hotel lobby.
Spacious, clean and quiet room. Fast wire-line internet, helpful staff. Everything is good.
Comfortable modern business hotel; cable tv in several languages inc french, english and italian; reliable free internet; good bar area; walking distance to all major tourist sites.
smart and pleasant staff.breakfast presntation and quality very good situation, find taxi hard
the hotel looks better than in the pictures.the room furniture is very nice and oriental.the shower room is great and cosy.breakfast was good. you could hear anything through the doors, especialy the bathroom door.
the hotel staff didn´t maintain the marked price in the internet reservation, they request for more money and never give us the extra bed that we required. We are very dissapointed with this hotel.
excellent location close to historical sites. clean, good and friendly service. can only recommend it no real parking for car
room furniture is ok , enough large, heater is ok ,bath room also good, breakfast was wonderful loacation of hotel is fine but , it is not related with hotel taxi is a huge problem in rabat/ fas, reception didnot call a taxi for you. you have to try to get taxi by yourself, it is not nice for this hotel
Very good staff and nice place, also their breakfast was good Worth it with the discounted price, don't pay the full price
Service, cleanliness and comfort of the hotel They did not arrangements to call for taxi. We had to wait on the street.
The courtesy and service of the hotel staff and of the attached restaurant.The courtesy of arranging alternative hotel for extended stay of one night