The location to the old city, the friendliness and professionalism of the staff, the personal touches, the size of the room and the amenities I would suggest that the hot breakfast items in the buffet be put on warming trays to kep the food hot
Room was specioius and staff good
Nice hotel, polite staff, good location, well furnished rooms; it was a good choice, to visit this hotel
The location was good, just a few minutes from the Altstadt. Breakfast was ok, although a bit overcrowded (including the staff)! We had a double room and a single one. The double was quite large and confortable. The main building has no wireless connection to the internet, although they say that the wi-fi is everywhere in the hotel. The single rooms are a bit old and they look like they really need some much welcomed refurbishment. The biggest issue i had with this hotel was the noise made by the cleaning crew!! At 7 in the morning they started to do the cleaning! It was unbareble!
very nice hotel, good position, rooms well refurbished. 4-star hotel!
Atmosphere, design, the restaurant and services, the breakfast, the position. Big rooms, well furnitured, quiet. Cleaning services in the room.
It is excelently placed in Graz, very clean and well maintained and organized, pleasant staff. Gives very good value for a very reasonable price. Hotel own parking available close by and OK price.
The room was absolutely huge, well equipped and clean.
Free parking, code based self service for keys Room was declared as a non smoker's, but did smell heavily of stale smoke; Room was not cleaned properly, ie there was perishable foodstuff in the cupboard left by the previous occupant. I was denied any discount on this.
It was very comfortable, great location and the staff were friendly and helpful.
Convenience to public transport system.
Convenience of its location to old town and tram station The hotel looks like a cave,the halls are very narow and painted in dark colores.The rooms are very small and poor furnitured,no table,no chaires,no support for suitcase,only 2 bads and samething like a capboard. A very small TV hanged on the wall. Finaly, money for nothing
Good breakfast. Convenient location to bus and train. Car parking convenient
The desk staff were friendly and helpful. Our room clean although the curtains did allow street lighting to filter through Location did not realise it was so far from the old town. Although the tram system provided easy and quick access.
Excellent location! close to train station and at the same time to the city Center. Good for those who are interested in shopping and sight-seeing at the same time. Very hospitable staff. Good Breakfast. Small but very cosy and comfortable room.
Nice location, freindly staff, good breakfast, perfect for 1-3 days.
Kind and friendly staff to professional job All its OK
I had to check out before second night (in previous evening), but no reduction in price - not even few euros for the breakfast!
very good and friendly service, great and easy-to-get-there location room was a bit too small
Spa center Internet connections
Relaxing facilities (pool, jacuzzi, sauna) available for guests and the quiet surroundings, coupled with the good quality offered by the restaurant and bar.
Comfortable rooms, friendliness of staff and management, amenities and facilities to relax, parking. Noisy, young Italian tourist group...
The hotel is in the outskirts of the town and is the ideal accomodation if you travel by car. However, a very frequest bus (running every 12 mins) connects the hotel to the centre and daily tickets are very cheap (3.50 euro/day). Breakfast is simply spectacular: a 10m-long table is full of anything one may desire to start the day.
Nice staff. Big room. Breakfast. SPA. It´s not in the city really. It´s far from the center.
I stay for the facilities - in my view the hotel with the best Wellness area in Graz. Breakfast is surperb Dining room is closed at weekends, but there is an adequate Chineese restaurent withing a mile.
Warm room No indication about which food was glutenfri! In practice no glutenfri at all at the lunch! I got bad stomach pains! No bide shower in the room! Probably Austrians do not need to maintain intimate hygiene? The surface of matres was too hard for me.
Great room, room service excellent. The spa area very, very nice, incredible breakfast. It is out of town.
Our room had a balcony (I think all rooms do) and from our balcony we had a lovely view of the Schlossberg in the distance. It's a bit out of town but as we had a car this was no problem for us. It was very hot the night we stayed there and the room felt hot and stuffy until late in the evening when it had cooled down outside. No aircon.
Clean and spacious room. Good food. Free parking area. The single room costs €69,00/night if booked directly with the hotel but €79,00 (€10,00 more !!!) if booked via booking.com. I find that abnormal seeing that there is no additional charge for a double room.
Room very clean & bright, though small & bare. Whole facility very nice & well-maintained. About a 15-20 minute walk to train station & main attractions.
Basic rooms, but really painstaking and very wide. By bus you can reach very easly the city center, and the bus stop it's just around the corner. Staff polite and kind.
The breakfast was fantastic. This was the best part. Also, the person who was working Thursday night when I checked in was very nice and made me feel welcome, which was nice since I had just been traveling by train for 16 hours. The rest of the staff was awful. The rudest I have ever seen at any hostel. Both mornings I tried to ask questions of the reception area and got one word answers without even a smile. Maybe it is because I asked them if they spoke English? It felt clear to me that the main business of the location was the rock climbing wall and that I was just a nuisance. I felt very unwelcome.
breakfast, near to the city it was much too loud; kids made party on the floor until late in the night (3.oo a.m.) every day!!!!
large, clean room, plenty of hot water for shower, good parking, good location, good breakfast the first room we were given smelled like the sewer had backed up, which the reception person said is often the case with that room/floor. She gladly offered us a second room, which was fine...but I really wasn't too pleased to have to make three trips up and down to the reception because of a problem they supposedly often have. After returning to the reception the first time to explain the problem and get a new room key, I asked if I could simply return the key to the first room in the morning, but was told no, that I must bring it right away. Since it was their problem in the first place I would have thought them to be a bit more helpful and possibly send someone up to get the key or let me bring it in the morning.
Very bad conditions and extremly high price. Probably it suits for extreme tourism fans with their own sleeping bags, their own camping mugs with used packets of tea, but not for family travellers. Rooms and shower and towels are so used, and, probably not clean also, so you need to stay at boots in the room and use our own towels.
I enjoyed my stay at the jufa gastehaus graz (on 11th september 2009). the room was in a quiet location, it was clean and comfotable. Breakfast was very good and the coffee tasty. Recommended. A small bar of soap in the bathroom would have been useful.
Kind and courteous staff! Very impressive! I will look for their locations where ever I am traveling. I liked their location, the spacious grounds, the restaurant, the cafe.... Only that the doors don't lock without the key.... when they shut, they are always unlocked.... not common for hotels... but this was no real problem either.
restoran,reception hall comfort, furniture, there is no soap and towels in rooms, dirty walls....
The hotel is quite cheap in comparison to others. There is a parking for the hotel guests (2 Euro per night). The meal is quite good.
Room size and layout.
Big rooms with big beds. Friendly staff. Competent restaurant. Room lighting was poor. Not the best location for sightseeing
Because there were enough rooms available, we got a larger room than we booked for the same price. The staff is friendly and the breakfast is good. There is a large building next to the parking place in front of the entrance. This wasn't a real big problem for us, but when you're staying longer and your room is located on that side the view isn't that good.
The location of the hotel and the general environment
The hotel's room was large, clean and nice consist of all the required facilities. They serve a delicious breakfast as a part of the room's price.
Very friendly and accommodating staff, always helpful and smiling. Room requests (extra hangers, extra pillow) are immediately attended to. not really
the staff are very friendly. the location is perfect.
The location as well as the comfort of the hotel must claim the throne. Nothing in particular save a breakfast price (€15 per person), which one may justifially consider to be a day-light robbery.
Perfect location and the room was very comfortable and quiet. Easy walk into the town. Although the Dining Room had a strong jugendstil feel, and hotel rooms had a slight air of the period, the entrance hall and the more cafe room at the front had no period feel at all and detracted from the hotel's advertised script.
Location No ironing board and quoted €8 to iron a shirt
Convenience of hotel location to city centre, excellent breakfast service with friendly and attentive staff. Receptionists very friendly and helpful. Did not appreciate the barman using his hands to place ice in the glass. The Speisesaal restaurant menu choice was poor which was more akin to a cafe/bistro. No consistency in the volume of alcohol in a 'measure'. Room very good but foam mattresses and soft pillows did not always result in a good nights sleep.
politeness of hotel staff; central location in town.
Clean, Large room, Light, Quiet, Good Breakfast, Comfortable Bed
Staff was extremely helpful and friendly. One of the best breakfasts we have had during our entire holiday - loved their pancakes!
Great staff/personal service Slightly limited facilities
This is one of the nicest hotels I have ever stayed in. The location was ideal for our purposes. Within walking distance of all the sites in Graz
No air-condition or heating in the whole building.
Staff service at reception was excellent especially in helping me to print out some important documents. Location was perfect as I had an early train the next day (hotel is 20 metres from the train station) but very quiet at night. Overall excellent value. No.
Very basic room, I was expecting something more for the 3 star hotel. It was clean, but the room was too small. I have compare this hotel with the other one in Parma which I have visited one the before and 3 star hotel in Parma (Express Holliday Inn was much better. Room to small and very basic, I had to pay for the car park which supose to be free for quests.
located in the center of the city poor WIFI
I loved being right by the station as we were using trains a fair bit during our stay. Liked the outside lift. Thought the staff were really friendly. There was nothing that I didn't like.
It was a cheap and comfortable break in my long trip.
Good location next to the train station but a bit of a walk from the city center. The hotel design was awesome and the room was very nice but a bit "generic hotel room". I would certainly stay here again.
It was near of public traffic The parking was very expensive
The location of the hotel is unique! We had easily access to the city center and wherever we wanted to go. Small room with a view to a wall!
Excellent location next to station and tram stops
Room was spacious, the breakfast selections were good My room smelled of smoke although it's supposed to be a non-smoking room
A quiet place of hotel location, high esthetical standard of the hotel no
very quiet not easy to find it if your gps doesn't work
good location in centre
Excellent location in regards to sites to see. Only a 5-10 minute walk to get into the old city and the castle. Very clean and modern hotel. Staff did not record the proper room for our wake up call, and so we woke up 25 minutes before our train left. Breakfast was the standard 11 Euro a day, but was a better breakfast than many hotels in Europe have.
everyone was friendly and helpful. Reception staff ready to greet and say hello
Really Quiet. Didn't hear a sound all night. The rooms are very spacious. Air Con appears to be turned off in the winter - just blows out air - but one can open the windows wide if necessary (in my room anyway).
Good location, good price. The rooms not clean and the staff.
Convenient access when arriving by car. Underground parking garage on site. Nice breakfast. Walking distance to old town. Uncomfortable beds with cheap bedding. (some kind of polyester?) Our room was facing the Lendplatz, and it was very disturbing during the night.
Parking, breakfast,easy access, nice bedding
wi-fi connection, room size and hotel location The breakfast was too expansive and poor. The only phone call we made from the room, was a local phone call and it came out 11 euros for 4 minutes. I find that very expansive.
location and value gym is i useful. Better not to have one than such a poorléy equipped one.
Everything was ok... ...only in the room on the 2nd floor were bathroom cosmetics missing (compared to the room on the 3rd floor).
The room was very clean, the restaurant downstair was good. For this price, I wanted to have a room with bathtub.
very professional staff and nice people, silent, good location open hours - reception open only few hours during all day - it is stressful to plan your journey with such limit
+ Good reachability to highway ; + very nice interior decoration ; + near to the lake - small shower box ; - untidy backyard ; - traffic noise in the morning
Easy to find but the address on site must be clearer because it mentionned that the hotel is in the village but it is outside Far from Graz if you don't have a car
Kindly staff, very good food, nice room.
Very good location with nice stuff. No.
Nice clean and comfortable room, friendly staff, convenient for train into Graz, good base for tour of wine region The restaurant closed early on Sunday evening. Reception only attended at certain hours.
Exceptional friendliness and attention to guests. Very spacious rooms with cleanest bathrooms. Quiet location (our windows looked at the yard). Brekfast was very good also. Is there any? :)
good location close to highway, excellent breakfast, friendly hotel staff
Very good breakfast. Has a very nice pool & sauna.
fantastic! Naked old guys in the sauna...not good!
Very good breakfast, free parking space, good position if you are with car (near shopping centers and 5km from the center). Room was comfort, new and corresponds to pictures on the web. Very nice Spa, nice small indoor pool, it was like our private pool, nobody else was there. We had fast internet in the room. bar is not expensive. Excellent value for money. There is no night shift at the reception, we did not need it, but for this quality of hotel it is a little bit strange.
Nice and clean room, comfortable and quiet hotel, polite staff, free parking, reasonable wi-fi internet It's unusual recepion staff to be unavailable from 10 p.m. in such hotel category. TV channels in German only
All the staff were polite and good humoured. The room was kept spotlessly clean. The location is peaceful and within easy reach of both the airport and the city. Cost of a taxi from the Hauptbahnhof to the hotel was €15. If you go by bus, it takes about 15mins and is within the Graz zone 101 (€9.20 for a weeks season ticket). You can also take the GKB train to either Graz Strassgang or Webling. However, if you want the exercise, you can walk there in 45mins. There are a couple of good places to eat in the village.
Friendly and helpful staff. Great leisure facilities.
I liked the facilities of the hotel. Swimming pool and Sauna, everything really clean and modern. Lots of space in the room. The only complain is that the restaurant wasn't open on Sunday evening for dinner, but nevertheless it was a great experience and would recommend this place to any friend.
The warm welcome with the readiness to help. The breakfast was indeed very good as was the service. The hotel was clean and we found it to be a decent location. We have no complaints whatsoever.
Modern rooms, good breakfast, free cable internet connection in room. No reception 24h/day, no wi-fi in room, no easy to find out
Spa Must be signs in English...is everything in Deutch...
The location is only 15 minutes walk from the Town Centre with easy transport links to the motorway. Very personal service even when we came back to the room at 5am the night porter was very friendly.
No restaurant. A little too far from city centre.
The size of the room was perfect.
Comfortable, cozy well equipped room, very clean, staff friendly and accommodating.
The staff were friendly. Restaurant only opens for breakfast. Very little else to choose from in the vicinity after 7pm. Rooms are on the small side. Only tissues in the room were on a roll in the bathroom!
personeel was zeer hulpvaardig.De prachtige kamer en de fijne bedden.We bleven maar 1 nacht, wij waren op doorreis
Nice, quiet area of Graz I asked for a quiet room at the top floor. I was put next to the lift. It had been out of service for a couple of days. Why on earth did they have to start to repair it at 7.15?
staff were friendly and helpful
Comfort of Rooms High room prices
it is very centered, very convenient and walk distans from everywhere in the city. the bed was comfortable. nice Bar. I had problems with the Internet connection at my room and there was nobody proffesional to help me with that. I ended not having an Internet in my room though I needed to work, and also I was not offered a discount for the room fee. this hotel is too expensive for what he offers.
The staff have made all efforts to solve every problem so we feel grateful. The location is very good - Quiet and close to the center. The spa close after 8 pm. This is not reflected in the Web.
Clean, Staff very good, excellent location, rooms are very nice the SPA isn't so good, small piscine, sauna is available few hours a day
The hotel was located very near to the city-park (1 minute walk) and the city centre (5-10 minute walk), close to some nice bars and restaurants. The warm water supply wasn't that great. While having a shower the temperature changed quite often to cold.
The hotel staff were not hospitable towards me, one hung up the phone on me during a conversation!
the quality of the food was excellent ! the rooms large and cosy
if i will be in Graz again i will stay in this hotel. good location, very helpful staff, good price.
Nice hotel with good facilities and friendly staff. Good breakfast. Swimming pool/sauna a welcome facility. Also free Internet acces sinc. from a communal computer. My room was very sparse and very dark (big tree right in front of my small window!). Considering I was there for 4 nights and the hotel was far from full, not a good allocation.Internet connection (cable only - no WIFI) didn't work and was not sorted out in 4 days. Breakfast is too expensive at 12 Euros per person. Moreover, if one arrived at 09:40 (deadline is 10, which is tight - most hotels of this standard set 11 as their deadline), very little was left since the staff not only had not replenished things but had actually cleared things away!
very friendly and helpful. rooms a bit tired but good dining room. well-located.
Staff frienddly and parking facilities very comfortable. Though guests were told that breakfast is served until 10 a.m., the first morning at 9.30 a.m. the buffet was nearly empty and not properly refilled.
confort, location near the sport center, close to the highway, sculpture park near by the parking procesure . each time coming back from the city, a new parking card had to be picked from the reception
Good place to sleep while traveling to Croatia for example.
Very convenient to the airport...great staff.
Room equipment, breakfast was very good, position near the highway is ideal. Payment for Wifi and TV is really not a standard and it's reason why I'll not use this hotel next time. Personal also need from me some voucher for free parking.
The fact that the hotel is near the Highway and easy to find was very helpful for us. The 5 minute(Graz direction) mall is very handy as well If you need to do shopping. My friend received a room with a door leading another room. They panicked at first but the staff was kind and locked that door.