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the hotel staff, the location and the food were abolutely fantastic.you cannot get any better than dat. well done everything was absolutely perfect for me
Extremely clean room, lovely flat screen on well, very comfy bed. This hotel has a lovely residents bar and is right at the end of the high street.You could not get a better location. Nothing we got to check in v. early, got our room slightly upgraded, staff were lovely, tea & coffee in our room - no negatives.
We like the location of the hotel, on both our stays we had sea view rooms and our next stay will also be in a sea view room to make the most of the location. We think that Southend had been improved by the redevelopment of the Hotel. Our first stay was one night and the second two nights, our only complaint is the cost of parking and leaving our car in the car park opposite. The first stay cost us approximately £15.00 and the second £24.00. I completely understand that the car park is not the hotels juresdiction but the discount the hotel gets for its guests is a paltry one.
Good Security with swipe cards. Very clean and well appointed rooms. Hotel very tidy all round and in good location. N/A
Good size room, not too hot The desk clerk on my arrival was slow and unfriendly (All the rest o fteh staff were lovely)
Central situation! Your clerical provisions need improvment! The opening line of this enquiry has opened with 'Dear Ferris' Perhaps a prefix of 'Mr.' would have been wise!! Soft drinks were ridiculously expensive!
Clean spacious hotel. Comfy room, nice bathrom and good size bath towels! Love the art work everywhere. Hairdrier a bit hard to use and a bit weak but worked .
We were upgraded to a beautiful sea-view room on the fifth floor. The room was spacious, clean and the air conditioning ensured a comfortable sleep No bad points
Good location, nice room, nice bar, 12pm checkout £20 premium for sea view is a bit high. No hotel car park
location next to sports center where my daughter was competing breakfat cold
Nice hotel, good facilities No improvement on breakfast, often cold or without hot drinks
The restaurant The bathroom was pathetic, thetoilet didn't flush we had to use the waste bin. After reporting it it only worked once after the repair.A tile fell of the side of the sink unit & parts of the formica was missing.
I have stayed there before and the staff are always welcoming. When I asked to be moved to a quieter room away from traffic, this was dealt with quickly and without fuss.
Good value for money. Food (Breakfast) was lovely. Decor was dated, but kept very clean.
Good value hotel. Decent breakfast and good evening meals. Bargain prices and a good choice overall. Would happily stay there again.
Very nice girl staff
convenient to location shower could have been better
Staff were helpful and friendly The rooms lacked maintenance, with some basic faults not fixed. e.g Shower head loose and needing holding to use.
It is a very well run hotel with friendly helpfull staff and when I did have a slight problem in the early hours it was resolved without any fuss. keep up the good work.
Great location, right on the seafront, lovely views from the restaurant area out across the bay. Comfortable, modern, clean, friendly, good parking facilities. Breakfast was first class. Bathroom was very cold even with the towel radiator on. I stayed in one of the junior suites on the top floor, with no central heating. Heating was via the air conditioning unit, central heating would have been much preferable.
Enjoyed every moment we were there.
The position is excellent. It was a short walk from Thorpe Bay station. Every one was very friendly. The sun shone! The hotel is quite shabby in places. Could do with a lift
Staff were extremely helpful and made the stay... None
The staff was very welcoming. The hotel is very clean and the food was excellent.Very pleased with everything.
Lovely hotel and great food My room was a shoebox, but I guess you get what you pay for. Also, I was told at reception that breakfast was not served until 8.30 on weekends. I needed to leave for my work by 8.30. I discovered that breakfast started at 8.00 when I went a few minute early to see if I could grab something. I trust this will be corrected as I passed the info onto the hotel.
Lovely atmosphere in restaurant & terrace Room very hot. No hot water for shower/wash. Light over mirror in bathroom flashing on & off all night.
Staff very friendly and helpful. Excellent food and very good choice. General cleanliness throughout. Our only complaint was that whereas we were booked in for 5 nights,Monday to Saturday - we were very disturbed to have our bill pushed under the door early on Friday morning which informed us that we were expected to check out that day. The young lady on the Reception Desk was extremely helpful and did get it sorted out, but we feel that it was something that should not have occurred.
pleasent and friendly staff good food
room was warm, clean, quiet. Bathroom excellant, even had a proper hairdryer. Staff helpfeul, efficient and smart. Could have been more tea bags and milk in hospitality tray, but on mentioning at reception were told they would have been happy to deliver more. As it was past one am didn't think it worth it.
Nice pleasant clean hotel. Very close to Southend airport! No problems with noise. Car park fairly cramped and you might end up a fair walk away from the hotel. Staff were very friendly. The room was fairly small but as I expected. I'd be very upset if I'd paid the full room rate! always look around for a discounted price!
Proximity to airport - London Southend. NA
The location, friendly staff, being above the pub, the breakfast, design of room, view from room and restaurant,ease of booking online, checking in and out.
Situation good. It was a very busy pub not a hotel. Restaurant quality and selection fair. Reception desk was anyone one could get hold of behind the bar which was heaving!!!
Location Could not get a drink 10.15pm 30th Dec? (Towels up)? No food New Years day (Breakfast) although guests were staying at the Hotel! No-one told. Limited food bar area. Very noisy rooms. Pets allowed to stay in rooms although told Pets not allowed. Carpets very dirty. Guests rooms wall very thin. Could hear everything through walls? Next doors toilet backed onto our Bedhead? The lady may as well have been in the same room, very embarressing. Hotel very tired and needs a total revamp. Given its location (on marina) Sheperd & Neame needs to splash the cash!! and soon.
The quiet. The helpfulness of the waitress at breakfast. No answer to phone calls. No night porter.
location , location , location
Friendly, helpful staff. Offered smoking room but now have none.
It was very close to local amenities and staff and hotel were very good As it was New Year Weekend both fish dishes on menu were not available on both nights we dined there. As a non meat eater this left me with limited choice
Overall stay was very good and all the staff were very helpful and friendly. We had no blind up in the bathroom and mentioned it to one of the staff in the bar in the evening and it was dealt with the following day. Very good location for visiting family in Chatham and local amenities.
friendly staff, good food at reasonable prices, real ales. rooms were very hot, so, some better form of air conditioning would be good, secure parking as we were on motorbikes.
The bedrooms were comfortable and the decor had an interesting nautical theme. Don't be put off by the look of the exterior; it's much nicer inside. The lighting in the bedroom was very dim and the room was cold. Breakfast service was slow on the Sunday morning.
Having to go to another building for dining facilities - no interconnecting covered walkway between accommodation and restaurant
The lady, and later the man on reception were very friendly and helpful. We were very happy with our room and the breakfast at the restaurant next door. Although we had sat nav. and keyed in the post code, we ended up quite a way off the Premier Inn. We had to ring and the receptionist had to tell us how to get there (we were about 10 mins away)so more detailed directions would be helpful
Bed was very comfortable and room and bathroom was very clean Room was too hot
The receptionist was excellent. He sourced food late at night. Clearly designed for car users. A few extra footpaths wouldn't go amiss.
Staff friendly, Room clean and reasonably comfortable
Very good hotel staff friendly good location Some traffic noise
Nice and quit, great breakfast.
Excellent Table Table Restaurant next door, ease of getting into London, reception staff very helpful, clean room.
The location was very good whilst all the hotels near Excel were fully booked it's also in a very good location for shopping. Very good breakfast.
Nothing The central heating didn't work. I was welcomed by a confused say 15 year old boy. there was a birthday party of the 13 year old daughter in the residents lounge. I didn;t get the seaview room I boooked. they didn;t eeven have my on line booking. In fact there was not on redeeming facot.
The room was a sea view room and very large, bedroom and bathroom very clean, very very close to southend pier and amusements and to the town centre itself bed was hard but that is a personal prefernce and not one that should be held accountable towards the hotel, the noise from the floorboards from the room above was rather loud both in the night and in the morning so not one for the light sleeper
slept as i was working localy
The historic significance and the hotel's representation of all that is good and traditional about English "superior guest-house" hospitality. I seriously cannot think of any.
friendly helpful, clean and tidy value for money
I did not like the size of the room it was far to small is my knees were touching the shower when sat on the loo. The drains needed sorted as this caused my room to smell and it was far to cold.
friendly staff. was made welcome. nothing
The room was comfy, spacious and lovely decor, view of sea was lovely to wake up to Nothing at all
Polite staff and good breakfast.
Awesome, fantastic, welcoming staff. This extended through from reception to managers who were hard working and extremely helpful. I may well need to stay in Southend again, and would return to this hotel without hesitation. My wife booked this hotel based on feedback from previous guests, and I was not disappointed. It's probably a bit pricey - but in view of the value, I would be prepared to ignore that in the future. You always get what you pay for, and this place is seriously good.
The staff attitudes towards visitor Yes our pravcy was invaded twice by the domestic and this really upset me.
Comfortable room and substantial breakfast Bedroom furniture a little dated
The hotel is in a quiet location, close to the beach with parking, staff were polite and the room was clean and comfortable I expected a greater variety of food but what was available was good
Staff helpful and welcoming Parking arrangements a disappointment, low shower pressure, slightly shabby decor, noise of heating system from early hours. This would be ok as a 2 star but is a poor 4 star and I cant see how this is comparable to other 3 star hotels in the area.
The staff were very friendly and helpful.
The hotel was clean, warm and the staff friendly. The breakfast was outstanding. The location was ideal and we really enjoyed our stay 100% No not at all
The breakfast was really good (a lot of choise), and staff was nice and friendly and the location is very good. was noisy. In front of the hotel were few tables and chairs. Other guests were noisy, and we couldnt sleep.
The friendly and helpful staff
The nice proprietors
Made to feel welcome, very comfortable room and delicious breakfast.
Their breakfast was good as well as the good choice of TV channels The seperate toilet and the uncomfortable mattress
Friendly staff, cleanliness, breakfast, architectural design of building Toilet was cold, decor could be better
It was comfortable and included a good breakfast. It happened to be in the town where I needed to stay. The separate toilet was a minor nuisance.
Freindly, although we have stayed there last year and ten years ago.
The added touches. soap, dressing gown, clean cup & kettle. tissues in room, fan. variety/extra tea bags, coffee ect, biscuit. Good working shower. Not applicable
could come and go as you please
Lovely breakfast, with fresh tomatoes and mushrooms. I arrived just before 7am and they were ready to serve. I was abke to get bbc radio 3 and 4 easily.
The proximity to where I needed to be and the free wifi The lack of pressure in shower
Location. Breakfast. Owners. Almost booked a nearby place at half the price, but was swung by the prospect of an 'Executive Room'. The Waverley has some really lovely rooms... but not all of them it seems, & unfortunately the room we got was a disappointing one - duvet had cigarette burn; carpet was most stained I've ever seen; room was cramped; had to stand on the bed to operate tv from the top (no remote). It's a shame as some rooms looked great, but that just makes it even more disappointing when you pay the same money for one of the poorer ones. We asked if there was another room - but they were all reserved, which shows that people in the know, do return. For a lovely stay ask for one of the more recently refurbished rooms, otherwise you might be disappointed
Warm welcome, friendly atmosphere made me feel very at ease.
The room was clean and well stocked with tea and coffee, the staff were friendly.
Good clean family run hotel. Pleasant staff, good facilities and close to attractions. a great bar/bistro with a seaside outlook was situated on the beach a few yards away. None
Very friendly owners
Lovely styled room, nice suprise. loved the sofa. loads of tea, sugar and milk always an asset Heating didnt work. toilet was heavily stained and smelt, holes in the sheets blinds didnt close at the bottom, had to stand on sofa to draw the curtain. fire alarm sounds 'fire in zone 1. there wasnt any members of staff on site so I dealt with it, muting the alarm and calling a number. My guess is a smoker but if it hadnt been we could have been in trouble
Very friendly owner and freshly decorated.
Dining was good and we were well served by the staff who were very attentive. Breakfast was very good also The hotel was cold and my room was very cold being on the top floor. `it was near the lifts which was helpful.
Sheets and blankets! Duvets would be much more comfortable
The whole experience - the room was very comfortable; the staff were really helpful and friendly; the breakfast was excellent. We also had the Sunday lunch carvery which was really good, and excellent value. My parents complained that they were disturbed by loud music from a wedding party, but since this finished at 11pm they were able to get to sleep reasonably early.
the room service was amazing, food presented better tuen in restaurant massages not very good as just seemed to be rubing in the oils! long service wait in restaurant
Staff were well trained and keen to oblige. They willingly moved me to another room when I mentioned to them that the corridor outside the non smoking room room smelled strongly of smoke. This was meant to be a non smiking hotel. Breakasts were good. Parking was plentiful. Corridors occasionally smelled of smoke although this was a non smoking hotel. More reinforcement needed to ensure no-one smokes in the hotel at all.
Lovely hotel radiator in room did not work
Good service & excellent breakfast Food was a bit strange in the evening - (cucumber jelly??)
The food was excellent and the staff very friendly and polite. The picture quality on the television was appalling on virtually all channels, otherwise my stay was very pleasant and most enjoyable.
Staff were excellent food good and happy to prepare food not on menu All room sground floor, impossible to switch heater off not possible to leave room open all night
Staff were pleasant and smiley, room very clean and comfortable. Food excellent.
pool breakfast - no orange juice even when asked. Breakfast very very dry as it was left sitting around on the hotplates for a long time
We stayed one night. Check in was straightforward and the room more than suitable for our purpose (visiting faimily near by)
the room was very comfortable and clean and the staff were great. facilities very good. some noise form a disco but nothing to heavy
arrived at 3.45 pm, room was not ready had to wait until 4.15. hence missed the wedding
The leisure facilities: Gym, swimming pool, jacuzzi, sauna and steam room and the breakfast I suggest each toilet room has WC brush and air freshner
i like the sauna and pool nothing
On arrival there was a problem with the booking, I'm unsure whether the hotel had only received my details from you or had not received any details, but this problem was dealt with swiftly and courtiously. Access to the swimming pool was good. Breakfast was reasonable with good space between tables and no feeling that we were being rushed to finish our meal. The absence of double glazing in our room meant that we could hear the traffic on the main road outside at all times.
really helpful staff ,i will return and recommend you.
The room was fantastic, it was a suite. the views were beautiful in the daylight and at night. The food was really good, and reasonably priced as was the bar. I liked the separate apartments block with their own entrance. The breakfast was very good and fresh.
We had a most comfortable stay and enjoyed dinner on the night we arrived. The staff were excellent and helpful. We had trouble finding the hotel mainly because of the road works in town and it was dark when we arrived but it would have hleped had the hotel's name been more prominently displayed. Parking was not a problem. There was nothing we did not like. As stated, we had a very comfortable stay.
The room was smart and clean. The bathroom was particulary new and fresh. No TV remote control in the room. Feint smell of cigarette smoke. Breakfast ok but serve yourself.
The staff were pleasant and the breakfast good. The room was good too and the bed comfortable. We were located opposite the hotel in the annexe across a small alley leading to the car park, which we didn't know about beforehand. Very open, but on a rainy windy night, not pleasant getting to the other side. No faults otherwise except for lack of hairdrier in room maybe?
The view from the suite window. Cook, turned up for breakfast after we did when we were there waiting at 8am. The waitress was also distraught waiting for him to turn up as she could not get into the hotel. We wanted an early start for a 6 hour drive to Cornwall but had to wait for breakfast as we had already decided to have breakfast before we left, but had to wait for a young cook (not chef) to turn up for work because he was probably pissed from the night before and didn't care about any of the guests. Not very professional and I would certainly dismiss him on this occasion. Gives young people who really want to work a bad name. He doesn't deserve a job.
Very nice hotel. 1 mile from the pier so encouraged walking. Large carpark at the back which was great.
Hotel is maintained to a high standard, staff very friendly rooms are small
Peace and quite
It's location was ideal for my purposes My wife is not good on stairs
Very comfortable beds None
Very convenient for my business visit, Parking available, decent accomodation, security precautions.in place Breakfast next door a disappointment. Not value for money, Too much like a supermarket style
Ver near to location required, friendly helpful staff. Was a bit surprised to be asked for id when I requested to pay by cash.
I liked the way the hotel was on the sea front and not to far away from the main southend. eg pier, town and amusements I did'nt like the shower. It was'nt very powerfull and the water flow was rubbish.
very helpfuk staff on reception and the night porter was excellent The total breakfast was a farce , the service was appaling , slow service and a didnt give a dm attitude .The buffet was poorly replenished and there were not any beakers for coffee only cups , no saucers
we found the accomodation clean and fairly comfortable, the room sizes were generous and the breakfast was excellent value for money I found the checking in process very slow
Staff were very friendly Breakfast was extremely poor and in my view unacceptable after having paid over £90 for two of us
it was very clean and the staff were helpful. Good location too.
Friendly and chatty staff who were always approachable. Extremely comfy beds.
Staff, service, sleep quality, excellent en-suite, cleanliness, location. Wifi cost too high but free wifi availabile in Halfway House pub just outside.