Would you like to save as your currency permanently or for this visit only?
Location Confusion on parking...was attending a motorcycle event in the area
In City Center, helpful front desk staff, comfortable bed. Very high cost for City size. When asked was lied to about parking and Internet access. Was told that hotel parking was valet only for $30. This was wrong. You can self park for $12 though we parked one block away for $7. Also, was told Internet access was $10 per day. Lies. There was free Hotel 24 hour Internet Access for free, albeit slower but ok for email and general internet access. When we went to breakfast at 9am, there was no staff and we had to ask front desk and suddenly 6 staff members suddenly appeared. Not acceptable for this class of hotel. Breakfast was over priced for what you get.
Friendly, staff at the front desk were very happy and helpful. We were able to check in when we arrived without delay. We felt safe and secure. The Rye restaurant offered a evening meal buffet special and it was great. Although the hotel was hosting multiple events, it did not feel overcrowded or too busy. Road closure preventing returning to hotel during the race. It would have been nice to show a hotel vouchered to gain access to a way/or escort to the parking area.
Not even complimentary coffee in lobby for am
You pay for parking per vehicle. They'll give you as many as you want but won't warn you. Not a big issue, and those who travel frequently likely know this. This just took us off guard.
the bathroom facilities were too low
Breakfast staff was unfriendly; breakfast is poor
Great location. Everything clean. The person I checked in with was not very friendly or welcoming but rest of the staff we encountered were great.
The location was within walking distance of many dining establishments. The hotal provided a listing and directions for these eateries. The hotel dining accommodations (decor) could use an update.
Desk staff was friendly. Located near some night life. Toenail clippings on carpet. The window shade was broken and hanging down. Shower head was pointed out of the shower initially which could have made a mess. The hotel seemed to have been recently remodled, but somehow in a state of disrepair.
Location, clean and neat Staff was less than competant, initially told me that they had no record of our second room being booked. Told us we would have to call the booking agent to resolve the issue. While waiting for the manager, another clerk came and found the reservation. Our initial person, had in correctly spelled the parties name. Instead of checking, she just told us there was no room available. Restaurant was inadequately staffed. There were only two wait staff and one cook on duty for breakfast, service was very slow and were seating people serving and clearing. Not enough people for a full hotel.
The location phenomenal. Everything was fantastic, until morning, kind of like when you go out and drunkenly bring someone home. I prepaid for my booking, and so when the front desk asked me for a credit card, I didn't think anything of it. Just to cover incidentals, the clerk said. I woke up to a receipt slid under the door, $7 for parking. I was kinda ticked, but didn't really mind, because we parked in a parking garage, and i figured no major cost, its fine. Breakfast prices were insane. "Breakfast buffet" for 2 with one water and one juice was over $30. I say "buffet" because it was little more than a continental breakfast. On the buffet line were fruit, cereal, milk, eggs, bacon, sausage, french toast, grits, and oatmeal (maybe I missed an item or two.) The restaurant had terribly poor service, the food was mediocre at best. The night before we went and grabbed dinner at The Burough, within walking distance of the hotel, for 2 entrees, 2 sides, 2 drinks, an appetizer, and amazing service, we paid the same as we did for breakfast.
the room, internet connection, location, safety, hotel staffs.
Free parking, the room was ready and clean when we arrived, the staff was efficient. Front desk attendant was not knowledgeable about area.
Can' beat the location, can walk to everything TINY bathrooms, no pool
Staff was extremely polite and accommodating.
Walls were paper thin. We heard arguments from the room across the hall and sirens from the police station across the street.
Time for a renovation
Location is great for what we needed. Upcharge for wi-fi, escalators didn't work. elevators were VERY SLOW and useless when we needed to get out. Had to let two go by because they were full and then then took fire steps - which only opens to outside and is wired to an alarm which thankfully (or not?) didn't go off . Was told card key would get us out of the parking garage without paying which didn't happen. Cost me $12 to get out.
No proper guest enquiry service.
Great linen package Location Staff Bedroom cleanliness Parking Outdated dirty bathroom Tiny tub Running toilet Slowwwwww elevators $400.00 credit card hold Water pressure weak