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Service was fabulous. Felt very much at home. Room was clean, food was great. Overall wonderful. Would definitely stay there again. No
The location. I have travelled through almost 40 countries and have never in my life come across such horrible service. After (politely)informing the hotel owner that the rolladen was broken, she proceeded to shout at me, insult my age and threaten to call the police.
Friendly hotel staff and lovely resturant with very good food!
it was okay, a little pricey for the double room
This hotel is clean and comfortable, and has a very convenient and nicely run restaurant and bar. Highly recommended for business if you need to stay close to Ramstein Air Force Base. The only drawback to this hotel is its proximity to the autobahn.
Very friendly staff. They spoke great English. WiFi was free and excellent signal. Very Very nice room. And very well priced.
The staff was fantastic. Friendly and very accomodating. They helped me out in a very difficult situation. It was perfect.
Everything! The bed was very comfortable, the breakfast was outstanding, and the staff both friendly and efficient. A little noise due to its proximity of the highway but this was outweighed by the positives of the hotel.
Nice staff and super internet!
Good location, wonderful restaurant, friendly staff and super breakfast.
Breakfast was good
The buffet was good. Choice of freshly baked eggs and/or waffles. Very clean room. For being located next to the highway, the noise could hardly be heard inside the room, when the windows were closed. Had a fan in the room. Also, rooms with a/c available for an additional price.
Hotel Zollamt is near the USA/USAF installations. Very clean nice place to stay. Close to the Kaiserslautern train station for weekend getaways. The morning breakfast service was excellent. The hotel staff were very pleasent and helpful.
This is a wonderful hotel. They were very helpful to me even before I arrived. They were the nicest people and had a wonderful breakfast that was included. I'd definitely stay there again and recommend this to everyone I know.
not all the rooms are "Design" as portraied
siame viesbutyje apsistoju jau penkta karta ir visada zinau kad bus puikus aptarnavimas ir nekils jokiu nesusipratimu
Staff was very helpful and friendly. Room was clean and neat. No A/C, but considering it's in Germany there really is no need for it; just open a window and it's fine.
superb personal service by the owner and his staff; tasteful decor; wonderful breakfast; restful rooms; cleanliness.
Serving the breakfast
The hotel Zollamt had a nice atmosphere all around, and the staff were all extremely friendly and accommodating. NO...
The staff were fantastic - helpful in every way. Hotel is in a quiet area but just a 20 minute stroll to the centre. Beautifully decorated public areas.
The design elements were excellent. It really makes the most of being an old prison. Complete with black and white striped curtains and towels, the hotel was fun to stay at. We stayed in one of the comfort rooms and it was great, though a little small. The clerk was a little cold upon arrival. It may have been because we are Americans and were speaking English to each other, though I tried to speak in German for all of the check-in process. Also the pillows were quite thin. Other than that, everything was great!
Somewhere completely different, real attention to detail it has been stunningly refurbished. Warm welcome and very clean.
The hotel staff was friendly and courteous. The hotel was clean and easy to find. The cells were larger than we thought! Fun place to stay with High School group!!
The Hotel was very beautiful and the room was very comfortable. It was interesting to stay in a converted prison. The parking; they seemed to have enough when we checked in, but they had people that wernt staying at the hotel park in in the lot.
Comfortable room, friendly staff, walking distance to downtown and other activites, WIFI available in lobby. Decent breakfast buffet. While WIFI was available in the public area, it would have been nice to have it in the room.
I stayed in a cell room, and it was sparse as a prison cell should be. It was comfortable for what it was suppose to be. A nice breakfast buffet. The price for the cell rooms was a little expensive.
It was a very unique experience staying in a former prison. Barb Wire, white walls, breakfast buffet was good. easy to find. a cool hotel no tv in the rooms
Novelty factor of sleeping in a cell. Clean & modern. Communal showers. No Wi-fi in rooms. Breakfast - would be better with hot food options.
The hotel looks good, is very clean and staff are helpful and welcoming. My room (cell room) was basic but comfortable. Very good breakfast. Wifi available in the reception area. Nice atmosphere in the hotel.
The hotel was really nice and modern inside yet kept lots of the original prison features. Very clean throughout. I would have preferred the bed to be a double, rather than two singles pushed together.
The heat was not working in our room, so it was cold, especially the floor... however, the blanket/comforters were amazingly warm so we dealt with it ... the hotel is so quaint and everything is lovely about staying there... it feels like an escape to an adorable cottage. needed heat in the room
The breakfast buffet was very nice with a good selection of breads, fruits, cereals, eggs, drinks, etc. Good for families with children. Walk to hotel room was very far from parking and had to go up many steps in narrow places. Walkway to hotel room was smoke-filled and room was not smoke free. Not pleasant. Room was full of extra beds with rough bedding. Beds were far too soft to sleep comfortably - with absolutely no support. Room had extra furniture and refrigerators in it like it was a storage room of some sort. Internet Wi-Fi not available in room... only in hotel lobby. Compared to every other city/town in Germany I visited, the price was too high for room & service received.
Due to vehicle breakdown in Austria we were delayed for 24 hours but the hotel were happy to change our booking when I phoned them at 4:30pm on 21 August. Also when we finally arrived on 22 August, they were happy to provide hot meals in the restaurant even though it was only 15 minutes before it was due to close. I don't think an English 3 star hotel would have treated us so well. The only problem was being woken at 5:30am by a large transport jet landing at the nearby US airbase! However, there is not much the hotel can do about that!
The rooms were extremely clean and comfortable, they had modern facilities and the restaurant was fantastic! the stairwell on the third floor was a little difficult due to missing handrail
Great location Comfort Price
Great hotel for kids, the breakfast is excellent, and the staff are friendly and helpful.
Large "american style" beds, each room had a balcony, great resteraunt, staff very friendly and helpful. Showers a bit small, but not unusual for Europe.
everything was terrific nice people thanks
The location, the staff, being able to bring our dog with. The room was furnished with old U.S. Military furniture that was probably sold at a Defense Reutilization Management Office (DRMO) auction. The U.S. Air Force property lables were still inside the drawers.
Not bad but a little bit expensive for such quality. Free parking. Need to be renovated.
I stayed at this hotel because it was the closest to the local hospital. My boyfriend and I had gone to Germany on holiday, when he got a case of pancreatitis and had to have his gall bladder removed. I chose this hotel because it was very central in Kaiserslautern, and only a 10 minute walk to the hospital. The staff were amazing. They all spoke English very well, and were very understanding when I had to extend my stay several days after my original departure time. Breakfast is included, which was great. The hotel is located downtown, within walking distance of several restaurants, a grocery store, and park where they had a carnival and other fun things on the weekend. If we ever went back to K-town, I would stay at this hotel again! They advertised free wi-fi, but it was only available in one of the buildings that make up this hotel. They did have a computer in the breakfast room that was free for guests to use though.
It was quite, clean and within walking of dinning and shopping> The staff leaves at 10:00 pm but I did not need them.
The rooms were spotless, the breakfast was excellent and staff very helpful
friendly staff,good breakfast and great acess to city center.
The hotel staff and the breakfast. There wasn't an alarm clock available. The front desk closed by 2130 and if I came back to the hotel after that I couldn't request a wake up call. It would have been nice to have an alarm clock available to set for myself.
secured parking with a gate no view but great breakfast buffet
Everything was fantastic. The hotel staff is amazingly friendly and helpful. The room was great. I stayed for nearly a month, and the room was spacious enough to be comfortable for that extended length of time. The location is fabulous. In addition to being close to the pedestrian area, there are several restaurants within a couple of blocks.
the hotel was comfortable and warm and near our son who we went to visit
Location of hotel is excellent!! I would have liked a double bed since I booked a double room. Two people sleeping together on those twin beds are ridiculous. Had to sleep like brother and sister rather than husband and wife!
Location was great and staff was friendly and helpful. The beds were VERY comfortable. Lack of Air Conditioning...but with the cool night air and the windows it was still fairly comfortable.
The best Landstuhl has to offer, great location, quiet, walking distance to the restored castle with overview of the city; within walking distance to the town. Highly recommend no
Loved the service. Free breakfast and the restaraurant at the hotel was very classy. Great spa as well Didn't like that the spa wasn't open when it was suppose to be. No pool either.
The staff was very outgoing and friendly, and were more than willing to accomodate any request.
Service was very good, attentive to my needs. Food was also very good. Not far from my work location.
During the check-in I was greeted by the manager(?). First time in over30-years of traveling, someone from the hotel was going to assist me with my bags!
A lovely, modern hotel located in the old section of Landstuhl very convenient to the castle Burg Nanstein. Amazing marble bathrooms, exceptionally clean. Very generous breakfast with many choices.
The room was large with a hardwood floor and immaculate. The bath was brand new and also exceptionally clean.
very accommadating excellant resteraunt and
This hotel was very nice. Probably nicer than we should have stayed with our 3 year old. The rooms were spacious and clean and with very nice furniture. The restaurant was quite fancy. The staff was very nice and efficient. No complaints.
One of the most beautiful interiors I have seen. The whole place has been renovated and the elegance and style is modern but in keeping with such a historic building.The Reasturant was amazing and it was set out so nice we chose to eat in doors rathe than outside. The cockerel next door wakes you up a bit too early!, but seriously this is the only thing I can fault so I really do not have any negative comments.
The staff was very friendly, diner and breakfast were very good. Room was spacious. When in the neighbourhood I will stay here again definitely.
Overall, I had a pleasant stay. I just wish that late check out would've been an option. The shower had a plumbing issue. It would not drain properly which caused us to shower in standing water. Kind of grossed me out.
We didn't arrive until 2am due to flight delays, so we were thrilled to find clear instructions for entry upon late arrival. The room was larger than expected, with mini fridge and clean bathroom. Great value, short drive to Ramstein AFB.