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The hotel was beautiful and roomy, with a relaxed feeling. Le Bistrot restaurant was excellent, as was the lounge bar. It was nice that the guests had free access to saunas and the swimming pool. The hotel was well worth its price. The room was a bit plain and didn`t have the same comfortable feeling as rest of the hotel. The bed was terribly soft and uncomfortable, and we did not sleep well in it. The treatments in the spa were not worth their price, and felt a bit unprofessional an uninspired.
Not much, however the room was quite comfortable. The services in the bistrot was very slow...
My overall impression was a good and positive one. The positives are: It is locatable by satnav. Good and free parking. Literally a 5 minute walk to the centre. Attractive and spacious foyer. Lift to all floors. Large bathroom. Friendly and helpful reception staff. Clean room and bedding. Bedroom was warm on a cold and wet day. Free and good speed Wi Fi. A fixed one choice menu for dinner was too limiting. Our bedroom was slightly smaller than we would have preferred. The shower did not drain properly so the water built up in the tray quite quickly. Tea and or coffee making facilities in the room would have been helpful. However, the above did not detract from our stay. The experience would have been enhanced if these aspects were acted on.
Restaurant is good. Wifi is very slow and do not work from the room, only in the lobby, but not always. Not suitable for business people. Website reflect different impression than reality.
The location of the hotel is very good, the shops and restaurants were in close proximity. The hotel itself was lovely and had great facilities and great value for money. I was on a business trip so appreciated a comfortable room after a days work. I would of liked more choice for Breakfast i.e. Cooked breakfast is my preference but the continental was nice its purely a personal preference.
Service: staff was unbelievably friendly, making an economy stop feel like something special. Also, better breakfast than would have expected. And price was just about as low as you can get.
The obvious concern of the personnel with our stay - we like the open layout of the reception and breakfasr area
a good restaurant just across the road, two supermarkets nearby, easy access to the motorway
Clean room, efficient, as you expect from a hotel for one night while travelling to Spain
Surprisingly on and industrial estate with other budget hotel and restaurant next door. Not to be put off it was clean, safe and coveniently close to the motorway and especialy good value - so great stopover on a long trip. Will use again and the chain.
Comfortable, friendly, value for money, good breakfast Couldn't get Wifi or ethernet to work. Was constantly picking up the Componile's Wifi.
Pleasant reception and clean and well-equipped room which was spacious and well designed. The card entry system and the heating/cooling was excellent. The heating system needed some instructions available in the room. Why is there only one hook in the bathroom?? Dogs (except guide dogs) should not be allowed in the dining room area.
Good location for a stopover to or from spain with good access to motorway,breakfast was the norm for Europe,oh for decent bacon. no food in the evening although their are two adjacent hotels that have resturants.
Easy to find. Staff friendly and helpful, room clean simple and comfortable although bed a little hard ok for a stopover but no good for a week. Breakfast at hotel was cheap simple and good for a continental breakfast inc. ham and egg. Other meals next door at camponile.
We stopped in this hotel as a stayover on the way to the South and we were very impressed. It was great to get out of a hot car and in to a clean, spacious and air-conditioned room. We took a triple room and it had a desk and two chairs, which meant that we could bring back some food and relax in the room (a blessing with a tired toddler!). The hotel is easy to find and was in a quiet location. There was a restaurant close by but you can easily drive in to Riom & find plenty of shops there. There is also a vending machine in the lobby for emergencies. Regarding the staff, everyone we met was very friendly.
Excellent dining facilities and helpfull staff. The location next to motorway junction also suited us for exploring the countryside.
Staff were very helpfull. The rooms could do with redecoration, looking very tired. The food was very good in the restaurant.
Very comfortable pleasant hotel Expensive breakfast considering state of the gb Pound v euro so didn't try it.
Staff extremely welcoming. Excellent meal. Stairs are difficult for my wife so having lift access to room was most welcome.
Hotel just near the "Péage". Slightly more expensive than the Ace hotel (100 mtrs away), but it includes a restaurant, bar and a terrace. Good beds. I expected the breakfast to have just a bit more choice. But breads were freshly baked.
we use this hotel every time for one night everytime we travel to & from the UK as it about halfway the hotel is clean freindly & the bed is very comfy & you can get a meal or drink and a good breakfast. what more could you ask for for this price.we have already recommended this hotal to lots of our friends and they have loved it.
Excellent food, good stopover when en route to further destination Rooms could be updated, bed was very soft
Convenience to autoroute and Riom. The facility of a lift to the upper floors. A good buffet breakfast. Reasonably priced menus and pichets of wine. Restaurant service was less than elegant. No seats outside in the extensive grounds.
No shower curtain/door - it was missing.
Rooms recently renovated. Comfortable bed. Walk in shower.
We loved the new room design and the restaurant has improved immensly since last we stopped in in a Campanile The hotel provided every thing that we needed - very well
This is a new style Campanile. If you are looking for the old green hotel, you will miss it. Subtle grey colours and a new logo are the order of the day. Restaurant area was a bit like a works canteen
Like all Campaniles I have stayed in, good value and simple but comfortable
Room clean and comfortable. Restaurant very pleasant and good menu. Parking a great advantage. Would have liked Air conditioning in our room. Disturbed by coach party arriving late at night in nearby car park and leaving engine running in the morning whilst awaiting passangers to embark.
Good breakfast, reasonable hotel with basic facilities. New hotel, nice looking rooms.
The hotel is very convenient for the autoroute and makes a good overnight stop. It isn't really suitable for a longer stay.
Clean, spacious - very good location for motorway - although Campanile was not signposted as we came off Exit 13. Good design - comfortable room and very large shower room. 10 minute drive to Riom - very interesting old city - found nice restaurant there too! Handy for Volvic too - well worth a visit. Fairly quiet hotel - considering the proximity of the car park. We were able to have window open at night. Had coffee/tea making facilties in room. Restaurant was quite expensive for a meal that was not particularly good. Only just managed to get a (tight) parking place on one of our nights.
Very surprised ast how excellent the restaurant was
Fantastic! Just what we needed after driving for hours from Calais. Couldn't have been better and more welcoming. Nothing.
Hotel reception staff was friendly and helpful. Hotel has a good location in the city center of Vichy. Hotel restaurant diner menu was only in French not in English or any other language.
the location and parking facilities are about the only qualities worth mentioning of this hotel. Service is non-existent, utilities do not function, staff are simply not interested in their guests and very unhelpful, the rooms are gloomy and for the price charged it is clearly misplaced in your ranking. It should be one star with a warning.
I stayed for the second and last time in this hotel because of my experiences below. The restaurant menu is still in French only! More worse was that the air- conditioning was switched off in the entire hotel with an outside temperature off more than 27° Celsius!!!!!!!
The hotel looks really cheap, I would never go back, the worst is that I have choosen this because of fitness room. But the access to the fitness is 18,5€.
location, parking double bed too small. It looks a bit old, a renovation would be welcome
Location. Only. Yes. I was promised the use of Thermalia complex for 6.5 euro per person. When we arrived we could enter it for free but there is no use in that - they have only cabinets there with expensive procedures which you should book long before hand. The stuff spoke zero English in Thermalia, the complex itself looked like the hospes - lots of 70-80 old people. Only. Waste of money - i would not come there if they told me on the phone that i cannot use the Thermalia.
We have stayed at the novatel several times, for several nights as we like Vichy and have friends living near. We like the novatel because rooms are a good size, there is a swimming pool and there are parking facilities. I think it's the only hotel in vichy with a pool. It is central, very near to shops and restaurants. WFI is a little expensive. In many hotels there is no additional chargae. Probably beginning to need some refurbishment.
It was easy to find after a long journey and a comfortable stay before the next leg of our journey.
The staff were fantastic,very helpful and very friendly,highly recommend. Not a thing.
The Patron and his wife are charming and very helpful. This is a charming old fashioned French hotel - as they were in the 60s and 70s. It does not feel like a chain hotel at all. Sample it while you can - before they disappear! Very convenient for Vichy centre with 4 covered parking spaces. Bedroom cleanliness was patchy - some bits excellent & bathrooms very clean. Some of the doors and French windows are tight in the frames
Good food, thoughtful and friendly hosts, made to feel very welcome.
It was a really nice clean place whith some romantic touch in the design. Loved it.
The hotel was in a very good shape and the manager and staff were all very friendly and nice. I really had a good time in their hotel and strongly recommend it to others.
staff very helpful and cheerful/ hotel central for City sights, shops and restaurants
This hotel is a true find. We took a superior double (for 2) and found it to be large and comfortable. While not luxurious, the room more was generous in size. Breakfasts were generous, and the staff and management perfect. I cannot envision a better hotel in Vichy for location and value, and the Management team's warmth on arrival and throughout our visit was really the icing on the cake.
Exceptionally friendly and helpful staff. Spacious room, especially compared with the norm for hotels of this class in France.
Very welcoming, pleasant, and helpful hosts, who gave us a good dinner recommendation (Brasserie du Casino). Easy to find the hotel with GPS. Just enough room in the street to unload our bags, then the hotelkeeper took our car to the hotel's garage for the night. The hotel is in easy walking distance of the spas, opera, etc. We enjoyed our brief stay very much. We did not like that the room keys were kept on a board in front of the reception desk, which wasn't manned every minute, so someone else could have taken our key. This is our only complaint.
Confortable bedroom Good linen & towels
The frieindliness and helpfulness of the staff was outstanding Coiuod do with re-decorating
Well located & good value for money. Very helpful and pleasant staff. parking nearby can be a problem
Very friendly and extremely helpful owners, quiet but central position, overall a very positive experience
Dining room in the Hotel No light in the backyard to access to room
We were met with a warm smile and greeting that reflected the short but entire stay.
Most things Could breakfast be until 10.30am
The hotel was very convenient for the motorway and had good secure car parking. The rooms were clean and the staff were friendly.
Clean and comfortable room. Good service.
As always with Campaniles clean and comfortable.Staff friendly and helpful and the breakfast was good
Very clean & comfortable, friendly and helpful staff, good breakfast with plenty of choice
Breakfast, air con reception/bar area
A very solid value for the money House keeping woke me up at 8:30...
Location and staff were very good. Godd restaurants close by as well as at the hotel
The staff were friendly and the hotel was in a very convenient location for exploring Vichy. The bedroom was a very good size and the hotel had nice period features. Thought the bathroom and soft furnishings could do with a bit of updatinf/modernising.
The hotel is conveniently situated for the activity I was engaged in - motorcycling holiday. It was fine but nothing special. I would not use it other than for this purpose and that my friends were all staying there.
Very nice and accommodating staff, excellent facilities. Not enough towels for a full family visit.
The staff being very helpfull, although when arrived they had no record of the booking from booking.com, they managed to accomodate.
Good location Parking was not easy at times.
well run hotel and warrants a 3star rating
Location, quality of facilities Reception closed until after three. Not warned and we arrived at twelve.
Good location, easy to find, with very helpful staff.
The location on the river bank and the ease of parking Not so near restaurants
Convenience to centre. Nice walk by river into town. Receptionist very helpful. Parking facilities free.
Good location, on-site parking, clean and efficient, pleasant service Would have liked in-room tea/coffee making facility
Reasonably priced, parking on site, good location. A bit run down, lift failed towards the end of our stay, lower stairs in a poor state of repair, reception closed between 11:00 and 15:00hrs, inadequate waste bins in rooms.
location room too small
Good position, relatively quiet, one receptionist friendly (but one not) Poor cleanliness of crockery (eg plate chipped), poor standard of breakfast for price
The central location and hotel car parking Nothing
room was tiny, one meter only on one side of the bed, two meters at end, almost no lighting. see above
very bad the hotel and staff .. but near very good very bad the hotel and staff .. but near very good
The hotel was convenient for the city centre, Rooms were modern and clean although small. The lack of air conditioning was a negative. the front of the hotel looks onto a main road and traffic noise would be problem if you a a light sleeper.
Hotel is located very central. No hotel parking available but enough parking lots near to the hotel once the shops have closed. Then free parking until 9.00 in the morning. Free wireless lan in the hotel. In the morning there was only one staff available for checkout, breakfast and room service.
Hotel staff very friendly and helpful, especially when trying to park the car. Breakfast in the garden was a real delight.
It was simple and just right. Our room for myself and 2 kids had 3 single beds with very comfy duvets which all felt crisp and new. The shower was massive and we had a great view of the river and cathedral. There were good places to eat 3 mins walk away and the bus to Disneyland was also just 5 mins away. The breakfast was basic but fine and free for kids, and I reserved parking via booking.com which turned out to be free outside the hotel. There was also a chargeable underground carpark. They gave me the wrong info about buses to and from Disneyland so we missed the last one and had to get a cab home (50 euros). The surprise free breakfasts and parking covered that tho!
Friendly accommodating proprietors, good continental breakfast, good parking facility, good location. Rue de Paris, on which the hotel is located, is under reconstruction.
The host was very friendly, went out of his way to help us and the breakfast was lovely.
Excellent location, welcome first class, english spoken - not critical but elpful, close to good restaurants, secure parking, pleasant atmosphere. one-way systems in Vichy make it not as easy to find as expected - web map could be improved, especially since streets are narrow. Room comfortable but bathroom very basic. Rue de Paris is being improved (for pedestrians) and (noisy) work starts early.