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Found the reception staff very helpful.Also to get shuttle service from the hotel to airport was really appreciated as taxi drivers in Charleroi are very rude and and a law to themselves.Also the room was very quiet. We travel to Cyprus via Brussels regularly and would probably use the hotel as stopover.
Good weekend until I arrived home I received an email to inform me the hotel had used my credit without my consent to pay for clients who were not part of our party. I request a refund of €130 we have stayed in this hotel ten years and if this is not resolved it will be our last time to use your hotel. Regards Sean Bissett, President of the Motorcycling Union of Ireland. The location
this hotel was really nothing special but it was right downtown and close to the bus station. also just a 20 euro ride by taxi to the charleroi airport. it was really a cute little hotel.
Hotel for one night stay before early morning flight.
Free in-house-parking, free Wifi (and fast, too), well-equipped rooms, friendly and helpful staff, good location, nice view from some rooms Rooms to the Place Albert 1er can be a bit noisy on weekends
friendly and helpfull staff
coffe and tea in the room, taxi transfer to the airport old bathroom
Good restaurant in hotel with meals at competitive prices. Staff were both friendly and very helpful.
Like Charleroi itself the hotel has seen better days, but like Charleroi the friendliness of the people and staff make up for it. Very spacious rooms but the carpet has seen better days.
friendly helpful staff very quiet hotel a few words of english on the restaurant notice boards would help
central position room dirty.
The location near the station, reasonable cooking facilities, an economical small apartment. No Internet connection in this particular apartment, despite being listed on booking.com as having an Internet connection. Some of the owner's other apartments have connections, so you need to ask specifically if that is important.
Nice to have Kitchen facilities, close to city and train station. Able to extend stay for one night when flight home was cancelled. Was not obvious from the description that this is not a normal hotel, no reception etc just a room in a business/residential block (no sign at the from door with the name). This also made it difficult to find.
A fantastic apartment room at a snip of a price! No, it had all the facilities we wanted
Location & staff. Renovation particularly of shower room required.
Basic accommodation but roomy, ideally placed opposite the railway station, and easy to find
Because it locates near from Charleroi station, it's very convenient for city act & sight seeing.
Privateness was ensured Sewers in kitchen as well as in bathrooms were plugged or semy plugged
price, it cost me 20 euros in a taxi from the airport for a distance of approx 3 km as the shuttle bus works only in the morning and evening and I had to walk to the airport and back to get some food!!! their is a pisa delivery service which starts at 17:30 hours which is ok but a bit expensive
Dont think about the free shutel because timetable is useles
Cheap Extremely basic
Location: 8 min from the airport by free shuttle bus, cleaning of room. 25 min waiting of the shuttle bus!!!
Staff attitude, quick transfer from and to airport. Problem to have a meal in the evening.
Privacy, Quiet Everything but the above.
Courteous services rendered by staff.
Near airport The fact that I paid to leave my car but had to take a taxi to get back as there was no free shuttle service
ideal hotel for a stopover
Good hotel for reasonable price, next to Charleroi airport. Ideal for overnight if useing early Ryanair flights out of Charleroi Incompetent staff. Allways comfusing with taxi reservation to / from city / airport. Far away from downtown Charleroi, in the middle of nowhere
Good position, close to the airport Stuff not willing to help early in the morning. But real disapoitment came when we arrived home - despite the fact we paid everything at reception desk the hotel without any info blocked our credit card - 100 EUR - and it is still blocked (5th day after the stay)..Hotel management does not replay on our e-mails..
Easy to reach, not too far from the airport, nice bars and restaurants at walking distance. Coffee and croissants were made available, although I had to leave very early.
The friendly service offered by reception staff. helpful, imformative . the location of the hotel offered a pleasant view and as located within easy reach of shopping and transport services. the room was clean. comfortable and with a good choice of television channels. lacking tea/coffee making
Hotel staff was very helpful! The location was excellent. It's just a short walk to catch an A-bus to Charleroi airport.
it's very convenient to have such a hotel near the railway station and so early breakfast.
very slow checking in - although we had 5 rooms in total the service was slow considering we checked in after 21.00 hours!!!
Room was OK. Breakfast selection was poor - poor cereals selection, no real fruit, no hot food. The restaurant in the evening was most uninviting. No toilet brush in the bedroom.
The hotelroom was clean and comfortable. The location is excellent right across the railwaystation. Taxi to Charleroi Airport was also good value and can be booked in the reception of the hotel.
the night clerk was very pleasant and helpful size of the room!
Ease of access to town facilities It may have 4* facilities but it was very poor quality, very run down and had little to commend it. I would be reluctant to use a Best Western Hotel again.
Friendly helpful. Good facilties, restaurant attached and able to sit outside for supper; good breakfast Difficult to find.
Town center within 5 minutes walking distance. Reception staff very helpful providing information with local facilities and amenities, museums etc. Don't expect bar to be open when you return in the evening. On weekend break with a group of male friends and when I booked this hotel it was expected the bar facilities would be available.
We had a really luxurious room with tea and coffee making facilities and a settee.
Hotel stuff were very helpfull, giving us all the info we needed.And about the cleanliness... I was in 5* hotels with less cleanliness, so, good job Best Western Leonardo Charleroi !!! The walls between rooms, pretty thin, in my opinion ;)
The hotel has a fine restaurant, with fantastic cuisine. Really enjoyed it. Price/quality super.
Location was central, breakfast was very good, and free WiFi was very useful. Rooms were very small, however for a 1 night stay this was acceptable.
Location, restauration. More information from the railway station. I came bu trian and had difficulty to find the hotel which is at a walking distance !!! Let's save CO2 !!!
bath room was great,big and comfortable bad,tea-kettle with teapot in room (tea and coffee).
The Breakfast I kindly asked the hotel to reserve me a taxi for the day after. The hotel did not call a real taxi but a 'fake' one. receipt was not issued since the taxi had no real licence. even if I asked twice if the car was 'legal'. The supposed taxi had to heater, it was unfortable and dangerous (right side driver). In addition the hotel room had no heater working and my night was particolarly cold. however this was fixed for the second night.
That is was cheap, convenient and value for money. Whilst the fact that it was right next to such a busy road was not necessarily an issue, the fact that the double glazed window did not shut securely enough to keep out the noise of the road was not so good.
Reasonable position / onsite parking / early hours breakfast For the same money I have obtained a far better facility recently.
Nice staff, delicious and rich breakfast. Very poor sound isolation, poor and old room interior, old and very small tv.
polite and helpful staff. clean enough. It was really hard for me finding the hotel from metro station. heavy Noises in the corridor until midnight and from 7 a.m.
Breakfast was not too bad and the rest one get used to after couple of nights Room dirty, no space to move or put suitcase, carpet stained, shower in bad condition, mould on the ceiling plus smell of smoke from pillows
The room was clean with crisp sheets, however two of the three bed covers had holes. The breakfast room was large and the food plentiful including Liptons Tea bags. Upon entering we were asked if we would like to stay as the hot water did not work and unusually for Belgium they did not speak any English. Snow was on the ground and the bedroom window would not shut - so I wedged it shut with the curtain. However the room was warm.
The Staff are always very friendly and courteous. Room was very cold
The Breakfast,and their London Taxi Iam o.k with them.
I expected, that it will be much more worst, but it was quite good for the price. Room was worm and tidy, not noisy. Also internet for free was available. Not verry fast, but it was. In the breakfasts was enough staff to choose, what would you like to eat. Im satisfied for the price and what cen i get.
The room was big and the location very convinient The matresses are a bit worn out
very clean. The room was great.
Closeby, good comfort
very easy to find free parking the pure brekfast
Nice, comfortable and clean room, good parking facilities, perfect location near the airport. Temperature in the room was higher than needed, no possibility to adjust it. Free wifi only in hotel lounge, should be free also in the room.
The location The standard of the food in the restaurant
An elegant hotel, with brilliant service, amenities, and the most comfortable beds in Europe...surely! The restaurant was good and the ambiance was very comfortable and invited you to stay in the hotel all day and all night. You had to stay in the hotel or face a €30 taxi fare (return) to anywhere. There is no shuttle, and the taxis are on a fixed price €15, so you must add €30 to the daily room price if you want to go to/from the airport or to/from Charleroi. There is nothing interesting that you can walk to from the hotel, so you have to take the taxis to go anywhere. The guest would benefit mightily from a free or even cheap bus/shuttle to/from Charleroi centre and the airport.
parking faility for the airport
How nice the barman was to us, eventhough the kitchen was closed he prepared a plate of cheese. There were 2 bugs in the bed!!!!!!!!!!!!! And the beds were very uncomfortable.
Facility for the airport Too expensive and no insonorisation
We loved the hotel! The staff (I assume the owner of the hotel) was friendly and extremely helpful! We really appreciated the shuttle to the airport in the morning.
Excellent service and proximity tothe airport
Clean hotel and friendly staff. Free shuttle to airport was nice thing, because it's not so close to the airport as you can imagine while reading reviews. Internet was working via cable. Quiet place. So you get what is promised. No free Wifi. Some hot food would be nice in the morning.
Friendly helpful staff and a clean and comfortable room very close to the airport.
Personnel of the hotel is very friendly. Transfer to/from airport is provided
The close proximity of the Hotel South is its best feature as its only a 7 min. drive to Charleroi Airport. Really suited me as I was getting a 7 am flight the following morning. The hotel is run by the owner, a man. He drives a shuttle bus (7 seater) over and back to the airport. This same man also covered reception. No breakfast is available prior to 7am.There is nothing to do at this hotel, - just stay in your room which has a T.V. The small shop is a few steps away and has its door locked, access by ringing the door bell - I just thought the neighbourhood maybe bad. The free drive from the airport and back the following morning is the only selling point for me. Should add a new box to Q. 1 - Beside Airport. My reservation said breakfast would be 8 euros., but it did not say - there is no breakfast before 7 am. a buffet breakfast of juice etc could be easily organized.
This was a very pleasant surprise. Nice small hotel with plenty of individual service. Friendliest staff ever. Owner takes great pride in his establishment.
The owner was extremely pleasant and hospitable. He wrote us out a day tour of Brussels on a map and gave us great information for being new to the area. Hotel was modern, clean, and rooms had plenty of space. Breakfast was great and you even get a taste of the famous Belgian chocolate right off the bat if desired.
Very friendly helpfull staff. Excellent hotel for getting early flights from the Charleroi Airport.
the room including the bathroom the bar and barsupply
Was near airport No menu for kids staff had no English,surprising considering location, order food from snack bar menu and @ $10.95 each and were handed small bad quality microwave dinners , bill soared from $130 to $240 for two room one night stay (food bill) , never again.
The room was nice, bed very comfortable. The shower was also very ok. But the location seems to be close, but you must take the shuttle to get there as it is pretty complicated to get there. I was staying in this hotel only for 1 night and I did not like that the administrator took a copy of my passport. He explained that it is due to a legislation in Belgium, which is not true. 4 days before I stayed in Brussels for several nights and nobody needed to take a copy of my passport.
The hotel is very close to the airport. The staff is kind and helpful, rooms are quiet. The address of the hotel is difficult to be reached by private car even with a GPS navigator. The area where the hotel is located is still developping and presently rather desolate.
Clean and service staff The hotel is 500 meters from the airport that could go away by feet but they managed to taxi you need to go and we must pay.
Friendly reception; clean and efficient; excellent bathroom/shower; easy parking. In common with most continental hotels, lack of tea-making facilities in room. Bar area too bright and totally lacking cosiness. Tricky to find from airport
very convenient as it is located very close to the airport. Quick in and out, just for an early rise to catch the plane is perfect. very basic comfort, similar to F1
Close to the airport, shuttle service
Great location,Friendly staff Ordered room with double bed,got 2 single beds
Firendly hotel staff. Nice room and good shower. The bar was hardly ever attended by staff.
The receptionist was very nice and helpful. Good level of english . The room was comfortable. Good choice if you want to stay for a stop for charleroi airport. just the waiting for the taxi ... but i suppose is normal and is not necessary the hotel fault
What i like is the proximity of the hotel to the airport. The staff was really helpful. There's not restaurant around and the restaurant was close the day we was there.
Ease of parking, and room facilities No
location good no food available on sunday night a bit isolated
Restaurant staff friendly, good menu, good food, excellent wine. Free WiFi internet Shuttle service from airport atrocious - if I stay there again I will not use shuttle, would rather pay extra for taxi
Kindness of the personnel, possibility to have breakfast in very early morning (before 5 a.m.)
Food in the resturant
Park,sleep and Fly.Very Good.Even breakfast at 5 AM. Nothing
Good service. Also liked the wooden decor very much, really nice. no
charming wooded location, prettily furnished room, working fireplace, private. I booked a room with twin beds via Booking.com - and not a room with a double bed. The hotel did not receive that information from you and had nothing but a room with a double bed for me and my friend who had not wanted to share one.This is the fault of your own system! Furthermore, the shower did not work, there was no outlet to plug in the coffee maker - except if you put it on the floor - and the fridge stank. The TV did not work.
Nice view from window singing birds wake up Stairecase dangerous, especially for children stability of gallery dangerous renovation is necessary
All was ok! The shower at 4:15 was not so warm,as i like.
good location for reaching easy and fast the airport last floor no air condition
Very close to Charleroi airport, convenient for early flights free wi-fi connection but a little too slow
the fact that i had arrived,since i had difficulties to find it .may may the signs on the road could be improved?
the ease of use and very efficient staff allied with quick check in and out and its location to the Airport Everything was as we would have expected
Convenient for a stopover, loved the shower, lighting and comfortable bed plus the chance to catch up with bbc. The restaurant was closed, so no supper for us; and the breakfast is far too expensive, even if it is a buffet.
Too Noisy. Small rooms. Not very clean.
Courteous staff Did not have proper pricing.(still to be rectified). Buffet food was poor and the supper food was just okay.
easy access to the airport no
The hotel is excellent but too expensive for what it offers in terms of location: it is in the middle of nowhere and no so close to the airport as it intends to seem, due to its name