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Really good pub/restaurant on site. We have eaten there often over the last 3 years, independently of our stays at the hotel, and have always found the quality of food to be very good and the staff very helpful. Breakfast too expensive.
Comfortable room, good breakfast. Quiet room. Satnav sent me the wrong way. Dirty food bag left under the bed. Restaurant too busy for meal.
See above No bad points
Quiet and clean Not enough sugar,tea bags,etc.
Location - near to my nan's house! The heating didn't work so it was uncomfortably cold and the cold kept the baby awake!
Great receptionist, room clean and fresh. Somebody damaged my car during the stay. Not Premier Inn's fault tho'...just bad luck.
The friendly staff and clean room
The breakfast was great and the bed and pillows fantanstically comfortable There was no bath, only shower
Obviously a very popular place to stay.Staff attentive, service good, extras as required.Breakfast a particularly pleasant experience but maybe more croissants?
Excellent room & general facilities. None
Good location, nice room, nice bar, 12pm checkout £20 premium for sea view is a bit high. No hotel car park
We were upgraded to a beautiful sea-view room on the fifth floor. The room was spacious, clean and the air conditioning ensured a comfortable sleep No bad points
Good Security with swipe cards. Very clean and well appointed rooms. Hotel very tidy all round and in good location. N/A
Clean spacious hotel. Comfy room, nice bathrom and good size bath towels! Love the art work everywhere. Hairdrier a bit hard to use and a bit weak but worked .
We like the location of the hotel, on both our stays we had sea view rooms and our next stay will also be in a sea view room to make the most of the location. We think that Southend had been improved by the redevelopment of the Hotel. Our first stay was one night and the second two nights, our only complaint is the cost of parking and leaving our car in the car park opposite. The first stay cost us approximately £15.00 and the second £24.00. I completely understand that the car park is not the hotels juresdiction but the discount the hotel gets for its guests is a paltry one.
Central situation! Your clerical provisions need improvment! The opening line of this enquiry has opened with 'Dear Ferris' Perhaps a prefix of 'Mr.' would have been wise!! Soft drinks were ridiculously expensive!
the hotel staff, the location and the food were abolutely fantastic.you cannot get any better than dat. well done everything was absolutely perfect for me
Extremely clean room, lovely flat screen on well, very comfy bed. This hotel has a lovely residents bar and is right at the end of the high street.You could not get a better location. Nothing we got to check in v. early, got our room slightly upgraded, staff were lovely, tea & coffee in our room - no negatives.
Good size room, not too hot The desk clerk on my arrival was slow and unfriendly (All the rest o fteh staff were lovely)
room was warm, clean, quiet. Bathroom excellant, even had a proper hairdryer. Staff helpfeul, efficient and smart. Could have been more tea bags and milk in hospitality tray, but on mentioning at reception were told they would have been happy to deliver more. As it was past one am didn't think it worth it.
Proximity to airport - London Southend. NA
Nice pleasant clean hotel. Very close to Southend airport! No problems with noise. Car park fairly cramped and you might end up a fair walk away from the hotel. Staff were very friendly. The room was fairly small but as I expected. I'd be very upset if I'd paid the full room rate! always look around for a discounted price!
Great location, right on the seafront, lovely views from the restaurant area out across the bay. Comfortable, modern, clean, friendly, good parking facilities. Breakfast was first class. Bathroom was very cold even with the towel radiator on. I stayed in one of the junior suites on the top floor, with no central heating. Heating was via the air conditioning unit, central heating would have been much preferable.
Staff very friendly and helpful. Excellent food and very good choice. General cleanliness throughout. Our only complaint was that whereas we were booked in for 5 nights,Monday to Saturday - we were very disturbed to have our bill pushed under the door early on Friday morning which informed us that we were expected to check out that day. The young lady on the Reception Desk was extremely helpful and did get it sorted out, but we feel that it was something that should not have occurred.
It is a very well run hotel with friendly helpfull staff and when I did have a slight problem in the early hours it was resolved without any fuss. keep up the good work.
Enjoyed every moment we were there.
The staff was very welcoming. The hotel is very clean and the food was excellent.Very pleased with everything.
Lovely atmosphere in restaurant & terrace Room very hot. No hot water for shower/wash. Light over mirror in bathroom flashing on & off all night.
Staff were extremely helpful and made the stay... None
pleasent and friendly staff good food
Lovely hotel and great food My room was a shoebox, but I guess you get what you pay for. Also, I was told at reception that breakfast was not served until 8.30 on weekends. I needed to leave for my work by 8.30. I discovered that breakfast started at 8.00 when I went a few minute early to see if I could grab something. I trust this will be corrected as I passed the info onto the hotel.
The position is excellent. It was a short walk from Thorpe Bay station. Every one was very friendly. The sun shone! The hotel is quite shabby in places. Could do with a lift
The room was comfy, spacious and lovely decor, view of sea was lovely to wake up to Nothing at all
friendly staff. was made welcome. nothing
The historic significance and the hotel's representation of all that is good and traditional about English "superior guest-house" hospitality. I seriously cannot think of any.
The room was a sea view room and very large, bedroom and bathroom very clean, very very close to southend pier and amusements and to the town centre itself bed was hard but that is a personal prefernce and not one that should be held accountable towards the hotel, the noise from the floorboards from the room above was rather loud both in the night and in the morning so not one for the light sleeper
slept as i was working localy
Polite staff and good breakfast.
I did not like the size of the room it was far to small is my knees were touching the shower when sat on the loo. The drains needed sorted as this caused my room to smell and it was far to cold.
Nothing The central heating didn't work. I was welcomed by a confused say 15 year old boy. there was a birthday party of the 13 year old daughter in the residents lounge. I didn;t get the seaview room I boooked. they didn;t eeven have my on line booking. In fact there was not on redeeming facot.
friendly helpful, clean and tidy value for money
The breakfast was really good (a lot of choise), and staff was nice and friendly and the location is very good. was noisy. In front of the hotel were few tables and chairs. Other guests were noisy, and we couldnt sleep.
The friendly and helpful staff
The hotel is in a quiet location, close to the beach with parking, staff were polite and the room was clean and comfortable I expected a greater variety of food but what was available was good
Awesome, fantastic, welcoming staff. This extended through from reception to managers who were hard working and extremely helpful. I may well need to stay in Southend again, and would return to this hotel without hesitation. My wife booked this hotel based on feedback from previous guests, and I was not disappointed. It's probably a bit pricey - but in view of the value, I would be prepared to ignore that in the future. You always get what you pay for, and this place is seriously good.
The hotel was clean, warm and the staff friendly. The breakfast was outstanding. The location was ideal and we really enjoyed our stay 100% No not at all
The staff attitudes towards visitor Yes our pravcy was invaded twice by the domestic and this really upset me.
The staff were very friendly and helpful.
Comfortable room and substantial breakfast Bedroom furniture a little dated
The nice proprietors
Staff helpful and welcoming Parking arrangements a disappointment, low shower pressure, slightly shabby decor, noise of heating system from early hours. This would be ok as a 2 star but is a poor 4 star and I cant see how this is comparable to other 3 star hotels in the area.
Very friendly owners
Location. Breakfast. Owners. Almost booked a nearby place at half the price, but was swung by the prospect of an 'Executive Room'. The Waverley has some really lovely rooms... but not all of them it seems, & unfortunately the room we got was a disappointing one - duvet had cigarette burn; carpet was most stained I've ever seen; room was cramped; had to stand on the bed to operate tv from the top (no remote). It's a shame as some rooms looked great, but that just makes it even more disappointing when you pay the same money for one of the poorer ones. We asked if there was another room - but they were all reserved, which shows that people in the know, do return. For a lovely stay ask for one of the more recently refurbished rooms, otherwise you might be disappointed
Very friendly owner and freshly decorated.
Good clean family run hotel. Pleasant staff, good facilities and close to attractions. a great bar/bistro with a seaside outlook was situated on the beach a few yards away. None
Lovely styled room, nice suprise. loved the sofa. loads of tea, sugar and milk always an asset Heating didnt work. toilet was heavily stained and smelt, holes in the sheets blinds didnt close at the bottom, had to stand on sofa to draw the curtain. fire alarm sounds 'fire in zone 1. there wasnt any members of staff on site so I dealt with it, muting the alarm and calling a number. My guess is a smoker but if it hadnt been we could have been in trouble
The room was clean and well stocked with tea and coffee, the staff were friendly.
Warm welcome, friendly atmosphere made me feel very at ease.
The peace, the surprise cooked breakfast and it being just across the road to the beer festival.. No soft door closers
Efficiency, and free wireless connection No
We had a executive room, The bed was very comfortable No air con in bedroom night temp was about 26 degrees, Extractor fan in bathroom not working, No tea/coffee facilities in room these were in the corridor so if you wanted a drink you had to get dressed to get it. Restaurant not open on saturday night,
The hotel was in a lovely location. The staff were very friendly and the rooms were spacious and very comfortable. The cooked breakfast the following morning was a welcome surprise as we thought we were only having continental! I would definitely recommend this hotel.
Very nice room, large double bed and the food the fitness centre was very small only three pieces of equipment to use.
The room - very nicely styled, lovely sized & comfortable bed The wait in the restaurant - very slow to serve food (waited 20minutes for apple pie!) and there was only five other diners, so being too busy was not an excuse
the road next to our room was noisy .
Ambience Shower not powerful enough
The bedding was in two parts and so soft....i was travelling with my female (just friend) sharing the costs so the two part bedding was superb! Spider in the bath, the paint work by the headboard could be touched up....the window latches were a bit loose.
Staff very helpful. Some of the moans in the reviews have been rectified. Very good value for money. The widest bed I have ever slept in, in an hotel. Being alongside a main road, the room suffered from from the passing traffic.
it was close to some nice resturants and clubs. the room was spotless but got very hot with heating on all night. staff very friendly and helpfull drinks at bar very expensive in hotel so went to harvester for driks which was alot cheaper
room was nice. front desk staff very helpful. Good choice at breakfast cold lobby area and entrance, and breakfast room was rather cold but it was a very cold and windy day
Common areas were ok, room was large and bright Decor needed refreshing
Friendliness of staff in the bar Interior (carpets, panels etc.) is worn and need replacement, fresh paint etc.
Convenietly located for what we had to do. Room was quiet despite a wedding party taking place
very comfortable room, clean, all facilities nothing, was very happy with room and service provided
Good for Business a little bit pricey
The fact that we were given complimentary breakfast, a bottle of wine sent to our room and charged half price because the booking had been messed up. Although I had requested a non smoking room, they said that because my confirmation slip only said 'non smoking preference', it wasn't guaranteed. I had requested a standard room, thinking it was a double, and they said it was a twin. I was also told that because others had paid deposits rather than just given payment details, they were given priority, even though I booked the room through this website before the majority of guests. As I was in tears at reception, because I was made to feel as if I had done something wrong, another receptionist took pity on me and tried to help with the goodwill gesture. The Duty Managers said that I had to put up with a smoking twin as that was all that was left. Not at all impressed with website or hotel
Quick and easy book in /out
location and comfort Could do with a refresh in decor.
Very nice hotel. 1 mile from the pier so encouraged walking. Large carpark at the back which was great.
We had a most comfortable stay and enjoyed dinner on the night we arrived. The staff were excellent and helpful. We had trouble finding the hotel mainly because of the road works in town and it was dark when we arrived but it would have hleped had the hotel's name been more prominently displayed. Parking was not a problem. There was nothing we did not like. As stated, we had a very comfortable stay.
Peace and quite
The room was smart and clean. The bathroom was particulary new and fresh. No TV remote control in the room. Feint smell of cigarette smoke. Breakfast ok but serve yourself.
The view from the suite window. Cook, turned up for breakfast after we did when we were there waiting at 8am. The waitress was also distraught waiting for him to turn up as she could not get into the hotel. We wanted an early start for a 6 hour drive to Cornwall but had to wait for breakfast as we had already decided to have breakfast before we left, but had to wait for a young cook (not chef) to turn up for work because he was probably pissed from the night before and didn't care about any of the guests. Not very professional and I would certainly dismiss him on this occasion. Gives young people who really want to work a bad name. He doesn't deserve a job.
The staff were pleasant and the breakfast good. The room was good too and the bed comfortable. We were located opposite the hotel in the annexe across a small alley leading to the car park, which we didn't know about beforehand. Very open, but on a rainy windy night, not pleasant getting to the other side. No faults otherwise except for lack of hairdrier in room maybe?
It's location was ideal for my purposes My wife is not good on stairs
The room was fantastic, it was a suite. the views were beautiful in the daylight and at night. The food was really good, and reasonably priced as was the bar. I liked the separate apartments block with their own entrance. The breakfast was very good and fresh.
Hotel is maintained to a high standard, staff very friendly rooms are small
the best budget hotel in Basildon
Facilities good, bright, clean, warm, friendly.
Usual Premier Inn facilities, good breakfast and politeness of staff.
everything fine - as always in Basildon the same as ever ;-)
Reception very helpful and informative on our arrival. All staff were cheerful and friendly. The room was comfortable and clean. Staff at breakfast particularly good.
Everything is as I would expect. Stated while there to the manager about placing a modesty board on the split level dining as while seated on the lower area , it was possible to see the other female diners under garments which made me feel very uncomfortable .
Staff at the Beefeater restaurant made a great effort but the table tops were 'sticky' and the cutlery stained. Bed could have been firmer
No shampoo in bathroom, towel rail does not work, service in restaurant is very slow
The staff were very unhelpful because it was only on arrival that we were advised we had to pay for our stay in advance. Unlike most hotels that let you pay at the end of your stay. The hotel e-mailed me on the day that I arrived in England, and as I was travelling never got round to receiving the notification. Not impressed with having to find cash to pay as we were not financially prepared to pay upfront.
Only disappointment was booking in it took too long
Very comfortable beds None
Very convenient for my business visit, Parking available, decent accomodation, security precautions.in place Breakfast next door a disappointment. Not value for money, Too much like a supermarket style
Staff, service, sleep quality, excellent en-suite, cleanliness, location. Wifi cost too high but free wifi availabile in Halfway House pub just outside.
Friendly and chatty staff who were always approachable. Extremely comfy beds.
very helpfuk staff on reception and the night porter was excellent The total breakfast was a farce , the service was appaling , slow service and a didnt give a dm attitude .The buffet was poorly replenished and there were not any beakers for coffee only cups , no saucers
Staff were very friendly Breakfast was extremely poor and in my view unacceptable after having paid over £90 for two of us
Ver near to location required, friendly helpful staff. Was a bit surprised to be asked for id when I requested to pay by cash.
it was very clean and the staff were helpful. Good location too.
we found the accomodation clean and fairly comfortable, the room sizes were generous and the breakfast was excellent value for money I found the checking in process very slow
I liked the way the hotel was on the sea front and not to far away from the main southend. eg pier, town and amusements I did'nt like the shower. It was'nt very powerfull and the water flow was rubbish.
The location was excellent Difficult to sleep - the pillows were far to large ! No that is not a wind up either.
All aspects were first class nothing to dislike
Easy to find. Clean. Friendly staff. Traffic noise.
Standard and space of the room, car parking, Beefeater arttached to hotel, overall cost, friendly stafrf Nothing to comment
Staff were very welcoming. The breakfast and dinner were excellent and very good value for money. The restaurant manager was very polite and couldnt do enough for me. No lift
restaurant and pub next door
Good price for Hotel standard, excellent breakfasts. Good proximity to relatives visited in South Benfleet Noise from movement by people on 1st floor could easily be heard in Ground floor rooms.
You know what you get with a premier inn (usually). Tv didn't work properly, no breakfast available because of time I was leaving (other hotels have compromised and made something available).room cleaning has been to a higher standed in other hotels of this chain.
comfortable beds no clear insructions for resetting the room heater and bathroom towel rail would niot heat. Also more than two tea/coffe/sugar per room would ne appreciated. I know we could have asked for more but we went and brought some.
Very pleasant staff Mattress very very saggy