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We had a fantastic stay. The staff were very helpful and polite. The room was huge and easily accommodated the five of us. We had extras such as the Club Lounge which was a lovely addition to our stay. We also used the leisure centre which was clean and another luxury during our stay. Nothing!
The staff were friendly, helpful and customer focussed, I received a phone call prior to my arrival to check on my arrival time for the purpose of placing a bottle of champagne in my room, very good service.
location and rooms were excellent also pool and leasure facilities were good. Mix up wilth payment. Payment was made in full when booked for all 8 rooms but my guests were then asked to pay again, very embarrassing and spoilt the weekend. The evening meal wasnot up to a good standard and very slow, our 2 course meal took 21/2 hours, not time for coffee. They were better at cooking breakfast.
The cleanliness of the room and the comfort of the bed
It was relaxed but luxurious!
Hotel staff were very good and helped out by being flexible with our check in time .as we were attending a wedding ,they had the room ready early for us .
The general aresa were very good and so were the staff As the Hotel is 4 Star I consider hat the bedromms and the bathroom in particular were very poor. In fact probably no better than a Premier Travel Inn. I have stayed in a lot of Hotels of all shapes and sizes
hotel very comfortable staff friendly excellent breakfast someone had clearly been smoking in the room we were originally given but as soon as we reported this there was no problem in changing to another room
Excellent service and comfortable room Extractor fan did not work efficiently in the bathroom. Noisy pipework carrying noise through early in the morning
When i arrived i was given a Mini Suite at the price of a standard room