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Clean,quiet, friendly staff, best buy
Staff was very friendly and accomodating. Close to the Malpensa airport with a free shuttle. Very clean, reasonably priced, comfortable bed, great water pressure! The room was uncomfortably warm. Tried to adjust with the "in room" control, but it didn't work. Called the desk and said I needed to adjust in the room. I get the feeling that it's pre-set and the "in room" control you really don't have control of. My brother and his wife stayed in a seperate room down the hall and they had the same problem.
Very nice hotel - staff were excellent - good English and very friendly and helpful. Rooms very nice, comfortable. Breakfast & dinner very good.
This is an airport hotel very geared up for passengers who need to stay somewhere very close to Malpensa. They provide a free shuttle to and from Malpensa. Very professional, pleasant, well run hotel. I would rate it higher than most of the other hotels near to Malpensa. Hotel restaurant is good and reasonably priced. Even though the hotel is in a green area close to Malpensa and there is nothing nearby, finding a lunch or a dinner in the hotel is no problem. Maid using vacuum cleaner in corridor outside my room in corridor too early on a Sunday morning. I don;t usually expect to find this in 4-star hotels.
Comfort and value for money Breakfast was not good. eggs and bacon was stone cold and made me ill
Room was very comfortable, modern, and clean Staff seemed annoyed at basic requests
Everything was A+. This is a new hotel with lovely amenities, an excellent dining room, a fabulous breakfast buffet, wonderful staff, 12 minutes from the Milan (Malpensa) Airport by their convenient shuttle bus, and much more. It is a real find if you need to be near the airport for a morning flight. It is in the country though, so don't plan on wandering around town.
It is nice and quiet hotel location
The room was excellent. The Hotel interesting decor. The staff were polite and efficient. Thankyou Sorry didn't read reviews before we booked. It was not easy to find even with Tom Tom. It was in area (of town) we would not normally choose.
Ok breakfast to be in Italy, WiFi works ok.
Lovely clean room, very comfortable beds. Reception staff very helpful. The breakfast, although adequate was very uninspiring. Didn't manage to get the wifi working on my iphone.
Very good rooms
Well managed hotel, wifi is working exelent and is free, nice breakfast, good staff, exelent AC,hard bed as all Italian beds( they invented concreat ?)
In this hotel, the tranquil, classy atmosphere pleased me very much, both in the public areas and in the room. The dinner was just splendid.
Everything was excellent. Location, cleanliness, facilities (several good restaurants close by) and staff were very welcoming and efficient.
The room was very modern and stylish. I would like to stay again.
Excellent and would definitely recommend staying in Novara as a very good alternative to nearby Milan.
Room was fantastic, we were upgraded to a suite without request. Friendly staff and extremely helpful. Great place would definitely go back if in Novara.
Helpful staff, nice modern hotel, secure garage , comfortable room. It is a bit noisy due to location.
Spaceous suites, comfortable style & furnishing, good price compared to hotels more close to Milano) service at the bar could be improved though!
Staff were helpful and polite, car parking on site very convienient. Close walk to shopping precinct. Breakfast offering vast.
nice designed room, excellent breakfast, car park hotel
Spacious The room was to hot
The hotel staff was very professional. All speak very well English. The good think about this hotel is also that you don t need to pay for the parking. The hotel has its own, which is already included in the price.
easy access to airport confortable and clean room Local people use this motel for short time night meetings. This makes the stay for regular guest unpleasant.The buffet of the breakfast is very limited, more like a continental meal.
clean bathroom, nice room, big and very confortable bed, no problem for parking, quiet and good breakfast and helpful staff.
very easily reachable by car (except you have foggy weather wher you can not see more than 25 meters and your navigation system might not lead you to the "address" SR11 Novara-Vercelli without any other clue), nice coloured, comfortable rooms breakfast could have been bit more choices - but fresh fruits were nice
It was correct.
Staff was very helpful, good breakfast buffet for Italian standards. Nice and clean room and well functioning Wi-Fi connection. None
Whilst the hotel looked shabby on arrival, it was clean and friendly and actually rather sweet
nice staff too small bed
The hotel is clean, comfortable,staff are nice and helpfull,I did enjoy my stay and will be staying there every time I go to novara.
Basic but more than adaquate Very friendly staff Clean comfortable room Would stay there again
good big and clean room, perfect location in the centre of the city
all things corresponded with web-informations
I have stayed before and was again thankful for the convenience of the shuttle, the helpful and friendly staff and the fruit for breakfast! Nothing to not like
The staff was very accommodating by picking us up at the airport late at night & taking us early the next morning with their free shuttle. They were very friendly and helpful. The hotel needed to be repaired - stained & torn carpet, rooms need to be updated. Also, the bathroom in the lobby is still the toilet hole in the floor, & not a sit upon toilet, which many travellers would find unappealing.
Near the airport, with a free shuttle service. The transfer to and from the airport was very efficient. We had to leave early and there was no breakfast, which starts as 6:30 am
Provided shuttle service to airport. Good breakfast.
Hotel was no very clean, large stains on the carpet, prostitutes working out of the hotel
I chose this hotel because if its' proximity to Malpensa airport - only 15 minutes drive. The hotel also provides a shuttle, which we didn't use because we came by car. The room was clean and the staff was very nice. Free wifi and free parking were the decision factors when choosing this hotel.
The staff Its not a 5 star hotel so there is really nothing to say..
The Staff were nice. The hotel is supposedly new but it looks more likely to be under new ownership. I have travelled quite a lot and have never stayed anywhere as run down and dirty. Other than the lobby which looks nice our room was disgusting.
This hotel was clean and close to MXP and the price was right, the shuttle was quick and easy. The hallways were very noisy and the plumbing was extremely loud from other rooms, little sleep was possible.
very good price /quality rapport, near to Malpensa Airport and teh staff and the services are very goods.they went to the airport only for us at our arrival time, it was very nice ! THANKS A LOT muchas gracias !