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Breakfast was good, with a lot of choice - especially at the weekend. Service was personal and very friendly. Mattresses in our rooms were not in best condition (sagging) and therefore not so comfortable.
Good walking and cycling area's directly outside hotel good views from hotel terrace. Good buffet breakfast. Friendly hotel staff. Close to adjacent eateries Hotel room basic, Hotel backs directly onto fairly busy railway line, one set evening menu.
Very friendly staff, Berg is a nice little town. Good restaurant across the street with serving next to the river. Good breakfast with many choices including fresh fruit. Next to the road but no big deal. Great view from the rooms closest to the main road.
Very nice room; great breakfast buffet
Hotel is very good. Clean rooms, good breakfast, beautiful scenery around you. Quiet location, big terrace, kind staff. In a word, we felt comfortable and enjoyed ourselves very much at this hotel. If we have chance to go that region next time , we will choose this hotel again. Bath room is really too small. Space for shower is limited.
The location is wonderful: wineyards just behind your window. The breakfast is good: variety and quality. The dinning room is outstanding: classical and very good taste in laying the tables. There is a train line just a few meters from the hotel. Nevertheless, the windows are good enough to prevent the noise from disturbing you.
excellent location and helpful staff no tea / coffee making facilities
The setting, in the Ahr valley, is beautiful. For a short stay, the location is a very nice alternative to the city of Bonn.
Well placed for Ahrweiler, Nurburgring and other local tourist attractions. Clean and good breakfast. The only proper cup of tea we've had in Germany. Rooms in the two outer houses are TINY and bathrooms equally small. We asked for a full sized single bed for our 9 year old and he got a Z bed which he found incredibly uncomfortable. His stay was free but we would rather have paid for him to have a proper bed. We wern't shown to our rooms (which were in two different buildings) just handed the keys and pointed in the right direction.
Very friendly personnel, breakfast brilliant, beautiful scene...
The location of the hotel is great - near Bonn and Ahr wine area. Close connection to the Spa is convenient. We do appreciate the lovely breakfast of the hotel. We didn't remember to order specially non smoking room (hardly ever nowadays you will get the room / the whole floor smelling tobacco in this grade of hotel) and the smell was recognisable. The hotel is a bit pricey for staying overnight. For elderly persons the hotel would be a perfect match with a lot of arranged programme with the nice price.
The staff was exceptionally friendly and spoke English fluently. The hotel went the extra mile with a welcome package of bottle of local wine, fresh fruits and muffin. The restaurant dinner buffet was superb. The spa seervices seemed disconnected from the hotel proper and it was difficult to find out information about them as well as about other related activities going on in the area.
Its a beautiful building and the spa is wonderful The rooms are small and out dated. More like a 2 star not a 5 star
Excellent location, nicest area of Bad Neuenahr Friendliness of the staff, very helpfull and knowledgable Breakfast buffet Warm pool, excellent for relaxation after a bike tour along the Ahr Definitely not a 5 star room and bathroom, outdated with obvious signs of wear, lack of basic amenities you would expect from a 5 star hotel Small and hot room
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Position was excellent across pedestrian bridge into town centre. Has sanatorium facilities in the building for those who enjoy such things. Not really geared to passing trade. Car parking is sufficiently far to get soaked in the rain. Charges for internet are outrageous.
Lovely town and surrounding area and helpfull staff geared up for the older clientele
Hotel parking space limited. Access to public parking a short walk away.
a pleasant and wonderful atmosphere. everything was fine.
easy parking, good breakfast, friendly staff, nice quit room, easy access to nature but also to highway
Very plush and comfortable Staff were disinterested to learn that one of my party (my brother-in-law) had recently died and wouldn't be joining us. Their response: "You can't have a refund"! Also, we found it impossible to reserve a table for our evening meal. We tried for three nights and couldn't succeed.
All excellent. Staff all very friendly and did their very best to understand our requirements (in English) and do what they can. Bar Man very good and service excellent. Nice touches with the baby (wont spoil the surprises!!)
Good welcome; comfortable and very clean room. Staff very helpful. Breakfast good. Airco quiet. Wonderful location and views. Hotel follows the landscape and is unobtrusive and well thought-out (even though you have to get used to the layout).
Location was excellent and great variety for breakfast.
Excellent quality of room.
The location was such as to be able to walk into the town without any problem but not too close to any noisy distractions or busy areas. A great mix of Restaurants are within easy walking distance if you don't eat at the Hotel. The staff are excellently well presented and very helpful, the breakfast is good and leisure facilities are ready on site straight away.The secure undercover parking is also a very welcome asset.
friendley staff and fantastic food
Smiling faces of the hotel owners and the staff. very good dinner. Probably a little bit bigger room and looking to the river.
Not speaking German, I found the hotel owners and staff considerate, patient, and somewhat conversant in English, giving me little difficulty in my associations with them. My room was lovely with a stunning view of the town and the grape-vined covered hillsides. Services were exceptional for the price and superior to those comparable to hotels I have frequented in other countries. As I needed to leave very early on my last day, the hotel owner, just beginning her day, stopped what she was doing and provided a light breakfast for me. That was much appreciated. The only shortfall for me personally was the lack of complimentary wifi. I was unable to use my phone for the internet because their wifi service was only by subscription. (They did let me send an email on their office computer - that was nice). But as far as my further ability to communicate by phone or internet, they said I would have to subscribe to TMobile. Even if I had wanted to do that, I couldn't access the Internet to do so! I would suggest that complimentary wifi be part of the services provided to guests. It's become a standard in the modern world and business travelers expect it. As everything else was impeccably presented, this was acutely lacking and frustrating.
The friendliness of the staff, the clean swimming pool, the breakfast buffet the average age of the guests was a bit high
Every one of hotel people is wonderful. I felt they looked pleased to serve us a nice service. Nice people, their fine foods & wine without exaggeration and spa reluxed and comforted me very much. nothing!
Great friendly staff. Lovely pool and grounds. Good food. Excellent value for money. Family run feeling. Yummy breakfast with lots of choice. Pretty views, rooms were comfortable and had extra touches like slippers and fluffy bathrobes, bowl of fresh fruit, etc No.
friendly staff, good kitchen, good breakfast a little difficult parking
We loved the position of the hotel and the view from our room. We wish there was information leaflets about your hotel facilities available in English. We came to attend the GregoR Lersch floristry demonstration and chose your hotel because your website had booking details in English but there was no information available in English at your hotel. I know that other florists from England would be encouraged to stay at your hotel if more English information was available. A lot of English florists attend the Gregor Lersch event each year.
it is a very friendly, family-owned, old world hotel within a short walk of the center of the town. excellent restaurants nearby.
Location near the center of town. Staff did have some knowledge of English, although the patrons are almost all Germans. No.
Friendly staff. However, the room had no minibar Yes. My room had no minibar- No good
Quite, friendly, comfortable, central to our travels Parking
Location from the Hotel ist fine nearby City and The Room very Quiet.
all round good experience parking was near by but this was known in advance
excellent service , good quality for the money no
Restaurant, the food was excellent! also a good breakfast buffet. Staff very helpfull
We liked very much the peace and calmness in and around the hotel We did like the vieuw on the river Ahr no
Nothing negative to say about the hotel, and location was awesome.
Exellent service and staff We were staying at the Hotel for the 24 hour Nurburgring race. The hotel did not have the dfs television Channel so we could follow the race at the time at the hotel. a lounge in the bar with a television would be a great thing for this!
Great restaurant and great location in the middle of the German vineyards. Friendly staff.
A truly lovely, characterful hotel, if maybe slightly upmarket for a rucksack carrying traveller. The room was lovely with a balcony above the river (ahhh bliss). Great facilities (sauna etc). Not all reception staff spoke English, which in the hotel trade isn't great. Otherwise fine.
Beautiful location and great views from room and terrace of vineyards. Lovely restaurant. Nice staff. This was our second visit to hotel. Both bars were manned by one man on a Saturday which left us waiting more than 10 minutes for our wine order which we eventuallygave up on. When we went to restaurant in evening we found out reason, there was a wedding party there and all other staff from hotel were servicing the restaurant. Also would be helpful for an English menu ( only German avaialable) if they are truly trying to encourage foreign tourists. For price, breakfast should be included.
Landscape, swimming pool and sauna, the service. the hotel was really beautiful Not many things to do outside.
The hotel was beautifully situated along the Ahr River in the Ahr Valley, surrounded by vineyards. There was easy access to the Rotweinwanderweg - and just an hour from where we live in Dusseldorf! The breakfast buffet was decidedly unimpressive - especially for a 4-star hotel. Croissants were stale, and they made hot chocolate with water instead of milk.
Restaurant very good with excellent service. Room was rather small with a poor layout. It was however clean and comfortable
peace & quiet no information in English & limited breakfast range
The very friendly staff and excellent location of hotel The breakfast was to expensive
There were only 2 twin rooms, the other 2 were doubles, and people had to share beds - not good
Friendly staff. Very comforable beds. Room was a little on the small side and traffic was only a matter of a few feet from the window.
Friendly, helpfull,and Clean
Location of the hotel is great. There is plenty of room for everyone. Bar is very cosy. Egg waiter only there on the weekends although you could still ask for eggs cooked any way you wished.
Extremely Clean Hotel, Friendly staff, great breakfast, good location for those arriving by train.
Small hotel in the middle of Ahr River wine area.
The hotel is facing the Train Station.
The hotel staff was very friendly. Nothing
I found the hotel to be clean and tidy and the staff were polite and friendly. There was nothing to dislike about the whole experience
Room 12...excellent..spacious, big bathroom..not on the main road
Hotel was clean and charmingly decorated. Bathroom was large and included a whirlpool bath as well as a shower, and heated floors! The bathroom in the room was down a steep spiral staircase, which was hard on our senior knees, and middle of the night trips to the toilet.
closeness to the station, its simplicity, its a small cozy hotel can't remember anything now
A breakfast with all you may want. No elevator in a tree floors building, stairs at the entrance, not wheelchair friendly, and a very very hard mattress, and the room was not soundproof from the inside, voices in the hall at two o clock in the night, and doors slamming.
frthe location is very good,the hotel is very clean and the staff is very friendly no
1/ The proprietor: he was attentive and thoroughly helpful. 2/ Bathroom: recently re-furb'd - much appreciated. 3/ Breakfast: comprehensive selection, and very well presented indeed. We could not fault this hotel
Everything was perfect. Very friendly staff; Excellent accommodation.Fantastic location in the middle of the old city. Breakfast buffet with a lot of delicious foo.
The staff are very nice and extremely helpful. a very nice stay.
Friendly staff. Clean room with character
Friendly personel, high value for the price, no problems with parking space Rooms need to have refurbishement, a bit noisy (sounds from watter pipes, room-to-room sound isolation)
Friendly helpful manager. Parking was good. Location good No hot breakfast, only cold buffet. No tea/coffee in the rooms
Lovely and clean. Friendly staff. Easy access to Nurburgring Need to get out to main town for supermarket.
Very friendly, obliging and efficient staff; excellent range of breakfast choice; general standard of comfort. I'm not that keen on dance and live music, which was available; but that's a personal taste, and it didn't go on into the night.
Friendly atmosphere, very obliging staff, excellent breakfast. Central location for our tour.
Good central position Noisy
Helpful staff and a good location with clean and well furnished rooms. Nothing to complain about.
The owner and his wife were lovely. Informative about area, kind and happy to please. Would prefer to have new individual liquid soaps etc not large bottles that have been in use.
Guy from bar should talk a little less loud and stop selling wine during breakfast
The staff were very friendly, the room clean and the breakfast generous. The hotel was situated just 200 yards from the centre of town but in a quiet location. In terms of decoration, the combination of old and modern didn't quite work.
Very nice couple runs this hotel. They were especially helpful to an english speaker who didn't know much german and explained how the nearby thermal bathes work and offered a jacket for my stay in case I got cold. There is also storage for bikes if you are on tour. The restaurant around the corner is also especially good.
the aparthotel has a fine bathroom. It is clean and much space. No
The owner has something to teach all of the hotel proprietaires I have ever met about hospitality. He went out of his way to ensure that I had everything I needed and took advantage of his beloved region (which is beautiful). I liked the sort of honor system for drinks outside of hotel hours and his efforts to find what I like to eat. A little far from Bonn for business travel but worth the stay to get out of city hustle and bustle.
cleanliness and friendly staff no
frendly personal no
This is a tourist area but from the lack of written and limited spoken English the brits have yet to discover the region. This might put some people off but we seasoned travellers with ten words of german and a small German phrase book were able to cope very well.I thought the location wonderfull, the hotel charming, the staff friendly and the food very good. And there is good red wine in Germany! Ask for the Dornfelder. We will be back sometime. For some reaso Bob Dylan's song about the lonesome death of Hattie Carol kept running through my mind!
1-St and main is all hotel's staff.2-nd hot food.3-rd Location and region of location,
The room was excellent overlooking the river, the food was good too and the place was not expensive. Nothing
efficient, easy to find, no telephone in room and located on highway, literally, which made it difficult to pull out of because parking was limited. Key locks disallowed entry from outside which wasn't great with kids in room across hall.
Welcoming and comfortable.
Very friendly and helpful staff. We arrived much later than intended but the hotel were still prepared to serve us a lovely meal.
The room was clean and tidy with a view over the river. The food was exactly as expected and the staff were friendly and obliging. None
Owner very helpful when we had to get urgent repair to our car. Room very noisy indeed,could hardly sleep.