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Sports, spa and conference facilities, but also romantic surroundings, Good kitchen, bordering to (German) gourmet. Excellent sleep in good beds and quiet surroundings. Helpful staff at reception and in the restaurant. Generous buffet breakfast. The welcoming bottle of mineral water in the room could have been complimentary, but was charged 3.50 €. No ice or refridgerator in the room.
Pleasant staff and nice outdoor area for eating in the nice weather. Price was excellent and a good breakfast spread
Well situated, nice staff and good breakfast
The family room we booked was a very good size with a hallway that led to two good size bedrooms and a modern bathroom. There was also a play area for children with toys in the hotel, and a climbing frame with swings etc outside. A very good family hotel.
Restaraunt and helpful staff Hotel name is not the one shown at the enrance, confusing
The location is good for walks and bike rides, but close to major routes to larger locations. Was a bit noisey during our stay as we were put in 'room 101', which is close to the lift and makes some noise.
Nice and quiet, good restaurant Water on bathroom floor from the shower
Comfortable, good food, excellent, friendly staff. Quick check-in and check-out. N/A
Good spacious room. Free internet access. Very good restaurant
Informal, good quality
The charming and helpful team in a hotel with very high standards of comfort and cleanliness. The location is good in a small market town with easy access to autobahn system. The restaurant food is of a high standard
Very clean, comfortable & good facilities. Food great & staff very helpful & considerate.
location extremely small rooms
The hotel staff were very efficient and very friendly. The restaurant (Sunday's) was excellent. No coffee making facilities in the room.
professional staff. nice young people. restaurants prices.it was too expansive related to quality of the food. rooms are getting older....
Very quiet location, lovely friendly staff and clean, comfortable room. Super food, something for everyone.
Staff were excellent, multi-lingual and helpful with everything. The room had clearly been used by smokers before, which as a non smoker is very noticeable and unpleasant
The surroundings, the staff, the food
Friendly, helpful staff, good breakfast, clean, good pool/spa area Wifi could and should be better
Dinner at the Akzent Hotel Haus Surendorff was fantastic, the wait staff was on the spot. We stayed in Bramsche to visit the Varus battlesite, which was only a few minutes away. Great hotel & spa!
The wellness area - the breakfast - the service
Nice clean room. Wery good breakfast buffe, excellent restaurant. It´s a cosy place on the German countryside. No.
Great rooms with excellent equipment. Very clean, good breakfast, good location. Very quiet loaction.
Impression at check in. View on river Ems. The minibar was deliberately empty and switched off. Staff refused to fill it or even to switch it on because of "bad experience with some guests abusing it".
Easy booking nice breakfast Too cold in the room, no english translation about loundry, I didnt have duck under the shower, bed a bit too smal and blanket too short u have to pay for Wi - fi
Little touches like a small yellow plastic duck in the shower tray and glow in the dark stars on the ceiling above the bed. Welcoming reception staff with useful guidance. Free WiFi if hotel booked through internet. Beautiful location over looking the Rheine. Nothing
view on the river with waterfall and lock from the hotel room; excellent breakfast
Easy parking, very close to city and work, nice river view, quiet and peaceful. might need air conditioning in hot summer
The restaurant is fantastic! Kudos to the chef. Also, the design, utilizing details of a converted train station, is clever and elegant. The hotel was spotless, and the setting (complete with beautiful terrace, overlooking a lovely park AND active -but not noisy, due to excellent construction- train tracks!) was both idyllic and interesting. Staff/owners were delightful, too. Cannot reccomend this place highly enough! Great for train bufs! Also, although we didn't have our bicycles, this hotel is perfect for biking/hiking, too - right on the path, and with trains and a busstop literally at the door. We hope to return! It did not bother us, but due to the old train station architecture, the rooms are a little small. However, the renovation has ben expertly done, so all rooms and spaces are well-designed, using high-quality materials, and kept sparkling clean.
Interestingly designed, the hotel was comfortable and relaxing to stay in. The landlady was keen to ensure our needs were fully met, even down to the personal touch of including a few toys in our room to ensure our little boy's immediate impression of his new "home-from-home" was a good one. I would thoroughly recommend this hotel to anyone visiting the area, although be warned that trains do still pass through the station and some noise, though not intrusive can be heard. A lift would be a welcome addition.
Everything about the hotel is excellent. Style, modern rooms, great location, less than 5 minutes from the motorway, great food and wines, fantastic breakfast, etc. etc. The only slight downside is being right by the trackside of a functioning railway. Trains do rumble by from 04:30, so if you're a light sleeper, this may not be for you (they're only every 45 minutes or so until around 07:00 though). Lovely people, lovely location. Very nice, and would highly recommend
This is a wonderful small family run hotel.Beautifully decorated,very clean and with lots of nice touches and extras-eg-fresh flowers in room and corridors(and even in the menu cabinet outside).Good restaurant and atmosphere,nice breakfast,very helpful staff and excellent value for money.The only drawback-some people might not like the noise of trains passing nearby-but it is after all,a converted railway station.Incidentally,the railway theme has been cleverly incorporated into the design and decor.A great little hotel.
Great location: arrival by car just off the motorway, by train just at the back door, by cycle, I guess even on foot. Beautiful countryside in the area. Great atmosphere: something different a railway-station-turned-hotel with railway station elements in the decor. Friendly staff, relaxed check-in and check-out, nice table-served German breakfast, flexibility regarding dietary requests. Something special and good price-quality. The rooms were compact, but well designed, even though small (we had one of the double rooms). When we visited (July 2010) it was extremely hot, so without airconditioning we kept the windows open for air and then the freight trains at night can wake you up every now and then. However, with the windows closed, we're sure that would not be much of a problem (maybe you would still feel the vibrations, but not hear the sound).
Very friendly, great food, superb value, free parking, free internet
Personel atmosphere is super.
Nice location in countryside. Friendly staff. Beautiful building. Excellent food.
This was not a good choice of hotel for an overnight stop between UK and North Germany. The room, although large and clean was rather 'guest house' in style with effort going on knick knacks rather than bed and sheets (polyester?), and the restaurant was geared to local clientele and tastes and was slow and poor, just what one does not need after a long drive - an 'off night', perhaps.
I had a wonderfull time in Rheine mainly because of the kindness of the personell from Altstadt and also due to the good services that they provide. Excellent breakfast.
Easily walk to many restaurants. Good breakfast. I arrived on Sunday late morning to find out that the hotel lobby was closed till 4pm ! Very annoying, after a long flight & drive. 'booking.com' should have asked me when I was checking in and made sure there was a staff at hotel when I arrived. Also, only one staff could speak in english
size of room should close the main hotel door every time you go out or in
The staff was pleasant, accomodating, and willing to help with concerns.
nothing The heating was switched of during the night and the room was very cold
Had booked a double room with an extra bed but it was not available at check-in. But got a double and a single at the same rate instead which was nice. Very clean and new looking. Walking distance from the Rheine station. Stayed for one night and quite satisfied. Bring your own toiletries. Trouble communicating in english with the staff but they were very accommodating and nice.
service pleasant and good No
The location The lack of internet access, they did offer wireless but this was down or I was unable to connect.