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Good spacious room. Free internet access. Very good restaurant
Well situated, nice staff and good breakfast
Nice and quiet, good restaurant Water on bathroom floor from the shower
The family room we booked was a very good size with a hallway that led to two good size bedrooms and a modern bathroom. There was also a play area for children with toys in the hotel, and a climbing frame with swings etc outside. A very good family hotel.
Pleasant staff and nice outdoor area for eating in the nice weather. Price was excellent and a good breakfast spread
The location is good for walks and bike rides, but close to major routes to larger locations. Was a bit noisey during our stay as we were put in 'room 101', which is close to the lift and makes some noise.
Comfortable, good food, excellent, friendly staff. Quick check-in and check-out. N/A
Sports, spa and conference facilities, but also romantic surroundings, Good kitchen, bordering to (German) gourmet. Excellent sleep in good beds and quiet surroundings. Helpful staff at reception and in the restaurant. Generous buffet breakfast. The welcoming bottle of mineral water in the room could have been complimentary, but was charged 3.50 €. No ice or refridgerator in the room.
Restaraunt and helpful staff Hotel name is not the one shown at the enrance, confusing
Very clean, comfortable & good facilities. Food great & staff very helpful & considerate.
Informal, good quality
The charming and helpful team in a hotel with very high standards of comfort and cleanliness. The location is good in a small market town with easy access to autobahn system. The restaurant food is of a high standard
location extremely small rooms
The hotel staff were very efficient and very friendly. The restaurant (Sunday's) was excellent. No coffee making facilities in the room.
professional staff. nice young people. restaurants prices.it was too expansive related to quality of the food. rooms are getting older....
Nice clean room. Wery good breakfast buffe, excellent restaurant. It´s a cosy place on the German countryside. No.
The surroundings, the staff, the food
The wellness area - the breakfast - the service
Staff were excellent, multi-lingual and helpful with everything. The room had clearly been used by smokers before, which as a non smoker is very noticeable and unpleasant
Friendly, helpful staff, good breakfast, clean, good pool/spa area Wifi could and should be better
Dinner at the Akzent Hotel Haus Surendorff was fantastic, the wait staff was on the spot. We stayed in Bramsche to visit the Varus battlesite, which was only a few minutes away. Great hotel & spa!
Very quiet location, lovely friendly staff and clean, comfortable room. Super food, something for everyone.
Impression at check in. View on river Ems. The minibar was deliberately empty and switched off. Staff refused to fill it or even to switch it on because of "bad experience with some guests abusing it".
Easy booking nice breakfast Too cold in the room, no english translation about loundry, I didnt have duck under the shower, bed a bit too smal and blanket too short u have to pay for Wi - fi
Little touches like a small yellow plastic duck in the shower tray and glow in the dark stars on the ceiling above the bed. Welcoming reception staff with useful guidance. Free WiFi if hotel booked through internet. Beautiful location over looking the Rheine. Nothing
Easy parking, very close to city and work, nice river view, quiet and peaceful. might need air conditioning in hot summer
view on the river with waterfall and lock from the hotel room; excellent breakfast
Great rooms with excellent equipment. Very clean, good breakfast, good location. Very quiet loaction.
Very friendly, great food, superb value, free parking, free internet
This was not a good choice of hotel for an overnight stop between UK and North Germany. The room, although large and clean was rather 'guest house' in style with effort going on knick knacks rather than bed and sheets (polyester?), and the restaurant was geared to local clientele and tastes and was slow and poor, just what one does not need after a long drive - an 'off night', perhaps.
Personel atmosphere is super.
Nice location in countryside. Friendly staff. Beautiful building. Excellent food.
I had a wonderfull time in Rheine mainly because of the kindness of the personell from Altstadt and also due to the good services that they provide. Excellent breakfast.
The staff was pleasant, accomodating, and willing to help with concerns.
Had booked a double room with an extra bed but it was not available at check-in. But got a double and a single at the same rate instead which was nice. Very clean and new looking. Walking distance from the Rheine station. Stayed for one night and quite satisfied. Bring your own toiletries. Trouble communicating in english with the staff but they were very accommodating and nice.
size of room should close the main hotel door every time you go out or in
nothing The heating was switched of during the night and the room was very cold
Easily walk to many restaurants. Good breakfast. I arrived on Sunday late morning to find out that the hotel lobby was closed till 4pm ! Very annoying, after a long flight & drive. 'booking.com' should have asked me when I was checking in and made sure there was a staff at hotel when I arrived. Also, only one staff could speak in english
The location The lack of internet access, they did offer wireless but this was down or I was unable to connect.
service pleasant and good No
Bedrooms were comfortable and the hotel itself was typical German The reception was locked at 2pm when we arrived and when we eventualy gained access the woman checking us in was not very friendly.
Welcoming, Clean, comfortable. Good breakfast. Quiet location. Missed the sign to the car park, probably my fault, 5 hrs driving and late at night.
terrace and garden and the food.
Very good restaurant. Friendly staff. Staff speaks english very little.
Excellent, friendly service. Gabby was a joy to talk with while we had drinks at the bar. Very good deal for the money. We had dinner in the restaurant, food and service outstanding. Breakfast also very good.
Clean, comfortable and very friendly staff. A little pricey for the beer and wine, but not as much as some other hotels. It is shut on Tuesday and no warning on the booking site, therefore you must go somewhere else for a meal and drinks.
Plesent surrundings - both in- and outside
Nice hotell, very good food, good rooms, 100% recomendation this is a perfect place to stay at and we will comeback .... Thanks No