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Pleasant staff and nice outdoor area for eating in the nice weather. Price was excellent and a good breakfast spread
The family room we booked was a very good size with a hallway that led to two good size bedrooms and a modern bathroom. There was also a play area for children with toys in the hotel, and a climbing frame with swings etc outside. A very good family hotel.
Restaraunt and helpful staff Hotel name is not the one shown at the enrance, confusing
Comfortable, good food, excellent, friendly staff. Quick check-in and check-out. N/A
Nice and quiet, good restaurant Water on bathroom floor from the shower
Good spacious room. Free internet access. Very good restaurant
The location is good for walks and bike rides, but close to major routes to larger locations. Was a bit noisey during our stay as we were put in 'room 101', which is close to the lift and makes some noise.
Well situated, nice staff and good breakfast
Sports, spa and conference facilities, but also romantic surroundings, Good kitchen, bordering to (German) gourmet. Excellent sleep in good beds and quiet surroundings. Helpful staff at reception and in the restaurant. Generous buffet breakfast. The welcoming bottle of mineral water in the room could have been complimentary, but was charged 3.50 €. No ice or refridgerator in the room.
Very clean, comfortable & good facilities. Food great & staff very helpful & considerate.
The charming and helpful team in a hotel with very high standards of comfort and cleanliness. The location is good in a small market town with easy access to autobahn system. The restaurant food is of a high standard
Informal, good quality
location extremely small rooms
professional staff. nice young people. restaurants prices.it was too expansive related to quality of the food. rooms are getting older....
The hotel staff were very efficient and very friendly. The restaurant (Sunday's) was excellent. No coffee making facilities in the room.
The wellness area - the breakfast - the service
Staff were excellent, multi-lingual and helpful with everything. The room had clearly been used by smokers before, which as a non smoker is very noticeable and unpleasant
Friendly, helpful staff, good breakfast, clean, good pool/spa area Wifi could and should be better
Very quiet location, lovely friendly staff and clean, comfortable room. Super food, something for everyone.
Dinner at the Akzent Hotel Haus Surendorff was fantastic, the wait staff was on the spot. We stayed in Bramsche to visit the Varus battlesite, which was only a few minutes away. Great hotel & spa!
The surroundings, the staff, the food
Nice clean room. Wery good breakfast buffe, excellent restaurant. It´s a cosy place on the German countryside. No.
Easy booking nice breakfast Too cold in the room, no english translation about loundry, I didnt have duck under the shower, bed a bit too smal and blanket too short u have to pay for Wi - fi
Easy parking, very close to city and work, nice river view, quiet and peaceful. might need air conditioning in hot summer
Little touches like a small yellow plastic duck in the shower tray and glow in the dark stars on the ceiling above the bed. Welcoming reception staff with useful guidance. Free WiFi if hotel booked through internet. Beautiful location over looking the Rheine. Nothing
view on the river with waterfall and lock from the hotel room; excellent breakfast
Great rooms with excellent equipment. Very clean, good breakfast, good location. Very quiet loaction.
Impression at check in. View on river Ems. The minibar was deliberately empty and switched off. Staff refused to fill it or even to switch it on because of "bad experience with some guests abusing it".
Nice location in countryside. Friendly staff. Beautiful building. Excellent food.
This was not a good choice of hotel for an overnight stop between UK and North Germany. The room, although large and clean was rather 'guest house' in style with effort going on knick knacks rather than bed and sheets (polyester?), and the restaurant was geared to local clientele and tastes and was slow and poor, just what one does not need after a long drive - an 'off night', perhaps.
Personel atmosphere is super.
Very friendly, great food, superb value, free parking, free internet
I had a wonderfull time in Rheine mainly because of the kindness of the personell from Altstadt and also due to the good services that they provide. Excellent breakfast.
service pleasant and good No
The staff was pleasant, accomodating, and willing to help with concerns.
nothing The heating was switched of during the night and the room was very cold
Easily walk to many restaurants. Good breakfast. I arrived on Sunday late morning to find out that the hotel lobby was closed till 4pm ! Very annoying, after a long flight & drive. 'booking.com' should have asked me when I was checking in and made sure there was a staff at hotel when I arrived. Also, only one staff could speak in english
Had booked a double room with an extra bed but it was not available at check-in. But got a double and a single at the same rate instead which was nice. Very clean and new looking. Walking distance from the Rheine station. Stayed for one night and quite satisfied. Bring your own toiletries. Trouble communicating in english with the staff but they were very accommodating and nice.
size of room should close the main hotel door every time you go out or in
The location The lack of internet access, they did offer wireless but this was down or I was unable to connect.