Very clean, service was absolutely fantastic. Helpful staff. Breakfast was amazing, delivered promptly, hot and a mountain of food was offered. Would return any time. The inclusion of a ramp at one entrance, and a restaurant with access would be fantastic, would complement the establishement perfectly. We ate out due to the location of the restaurant.
For the low price a very good room No elevator
light in the room was broken
High quality for a very cheap price, nice surroundings Remote control didn´t working, neither the tv without remote...not possible to see tv
Friendly staff Poor restaurant, two hours waiting unacceptable and wrong orders delivered.
this is a gem of a hotel just 1mile off the autobahn set in a large park no
Located in a little woods, which is very nice to walk with my dog in the morning.
Very clean and comfortable. Excellent beds! A bit far from city centre, but easily accessible if you travel by car.
The duvets are mighty comnfortable. Good location too. I booked the room in april at 57 euros per night but when I checked out I was charged 87 euros per night, which was the the rate on the day I checked in. Luckily, I had my confirmation email printed out and we could resolve this.
Very nice staff. The hotel has recently changed from one brand to another. No elevator to the upper floor in the wing.
Large sized room Internet WIFI connection is too expensive!
This Residenz Hotel is a combination of a retirement home and hotel which gives it a strange atmosphere. Breakfast and dinner were very nice.
Facilities were good. Rooms were spaceous. Spa, swimming pool and sauna were well managed and very clean. Breakfast menu was comprehensive with a lot of choice and good quality food. Mixed quality of staff. Poor wardrobe space in the rooms. Slow lifts.
i liked everything about the hotel!!!
Very friendly staff, good wellness ctr, big well designed rooms, easy to find, overall very happy with my stay.
The reception staff were very helpful and efficient when booking in and checking out and everything was as it should've been. Nothing - everything was lovely.
Defintelty stay here again
Clean and quiet, good breakfast, parking on site What is it with these European showers? Is there a design requirement for half the water to go on the floor?
A great hotel very close to the congress center, central park and a 15 minute walk from city center. Free parking and great breakfast (not included). Corridor noises could be heard in the room, the Wi-Fi was expensive (didn't use it), the double room had 2 separate beds.
I like that the hotel is really close to the highway. The floor carpet in the breakfast room is the horror sooooo dirty!
Easy to access, friendly staff
beds were perfect-good quality, duvets instead of sheets with blankets, bathroom was very nice,like new although not new, breakfast was great value-excellent quality and enough choice no fridge in the room
easy to reach
The friendliness of staff good service Close to town centre.Next door to Starlight Express.
New, clean hotel. Next to Starlight Express Show. Breakfast expensive.
the size of the rooms nad the services provided by the reception staff as well as the restaurant staff.
very nice rooms - quite envirement - good service and fantastic restaurant
It was nice and clean but a bit far from city there where no shop around this hotel
Location of the hotel, near to the Veltins Arena Stadium and the motorway.
My roo was lovely and quiet, well decorated and the buffet breakfast in the morning was fantastic the free minibar only had one alcoholic drink in it and that was a bottle of german beer
Nice room and nice/firendly people. This is the hotel where I like to stay. Everything is smooth, well organised, quiet.... Time to check in was too long but still acceptable.
Very comfortable and well equipped rooms. Excellent breakfast and very friendly staff.
Stayed in the hotel for only seven hours and did not see much besidesour room. No
good undercroft parking, rooms spacy and nicely decorated. The restaurant offers a good menu and breakfast was enjoyable. There is very little to do in the hotel and to go out you will need a taxi. But if you are by car there is no problem. But the thing I disliked most was the smoking in the restaurant. Although we asked for a non-smoking table we were seated next to a table of smokers.
Very nice hotel, good staff, very polite and friendly, helpful at all times Not much to do in the area.
very clean and comfortable room which was of a good size. 4 minutes walk from the railway station yet in an area which is decent and quiet. The room and bath were nice and although simple not basic. Good value hotel. none.
The evaluation for the hotel in consideration for the fare is good. If I want more convenience, I should pay more.
The staff were really lovely - very kind when we had to check out late because my partner was ill. The breakfast was great. The bed was really comfortable and the room was very clean. Only something small - would have loved to have tea/coffee making facilities in the room!
in de center of city.
A city hotel offering value for money to the business man.
This hotel location is very suitable for travellers - the center of the city, near large shops, stores and restorants. The rooms are very noisy - there is the bad soundisolation.
Good location in the city centre, close to railway station, public transport, shops, restaurants etc. Parking directly in front of the hotel. Staff was kind and helpful. I had requested a room at the front side, but was given a room at the rear side of the hotel. Changing over was no problem, however (it was extremely quiet over the weekend I was there). Hotel surroundings have gone down quite a bit over the past few years, with many shops closed or for rent.
Nothing much really. It was ok. The local car park was a bit of a trek and badly laid out. The hotel was ok, though I find Mercure hotels slightly over priced for what you get. I have stayed in many.
This hotel is convenient for the city centre and also the station. This is the fifth time we have stayed at this hotel and we have never been disappointed. All the Mercure hotels we have stayed at have been good value for money
Located near Dortmund train station and direct opposite shopping streets. Plenty of shops to browse
Helpful friendly staff. Food very good. location ideal for getting around.
It's very central
Locality to the city centre; excellent cleanliness
Big rooms,good location.
Location, room, access, 24-h reception about 10 Euro fee per day for internet access (I prefer hotels with free wifi)
The location of the hotel was excellent. The staff were very helpful and the breakfast was very enjoyable
central location, U- bahn station a few meters in front of hotel's entrance, friendly stuff, good breakfast, large bed in single room
Nice and clean room, got nice deal via Bookings.com, good value for the Sunday brunch at 17 Euro. ... guys you said four questions ! bye now
The cleaning staff opened my door twice early on a Sunday morning ...
The room was good. But I expected it much bigger for 5 star hotel. The room had no bath, just a shower.
The twin bedrooms are very comfortable and relaxing
The best thing about the hotel was the friendliness and helpfulness of your staff.
I was there for 2 nights. I don't travel to Europe very much at all so don't have a ton of comparisons. Overall felt like an American hotel except gym was very very limited. Nice staff that spoke English fluently.
Modern furniture Very clean bathroom
the location, since we spent time in the arena
Bathroom could have been cleaner, toothpaste on mirror frame from earlier costumer.
Cheap, Cheap, Cheap................................... Needs to be cleaned!!! Dusts are all over right at the moment of entry... There was no bath tub...just small shower booth.
the staff were very accommodating and pleasant. the rooms were functional and comfortable. nothing!
Nice clean atmosphere good location free parking clean but very small room even smaller bathroom.but good value for the money as we were just stopping over in transit. Staff could be more friendly. Very small room and toilet.Expensive food a bottle of water in room £2.60. No Privacy as we were sound asleep after a twelve hour drive were woken up and shocked to see the hotel maid at our bedside in the room looking at our belongings.Staff should have been trained in the basic manners of knocking first before entering rooms. The situation could have been even more awkward.
It was clean . That is the only good thing i can say for that hotel . When i check in the hotel about 18.00.p.m. my room was not ready jet . I has to wait on the reception desk hour and a have to make it clean ..... I do not think it is normal. I will not recommend these hotel to now body .
Well, from my point of views all the stuffs members they were adorable! Most especially Receptionistes, they were so nice and such personally might beg my pardon to pay a visit again to the hotel. Hopefully sooner or later, I will definitely be there!!!!!! Yeah, While staying with you, I did experience some kind of problems, the city is too far, no way walking because you can't walked all the way on a highway to the city. Secondly, it will be nice if you can fixed the lunch buffet at the hotel if possible cuz me searching where to have lunch, Oh my God!!! Was a nightmere!!
The price and distance from sportsvenue of Bulls Dart German Open The kitchen in the restaurant closed too early before 21:30
I did like if you have a resturant No
neat, nice staff, quiet area
staying with pet the main door was closed midnigt that is problem when sy is with pet
Well located, well priced. Restaurant was closed on Saturday night. Not a big thing since there are a couple of alternatives within walking distance. One major recommendation: don't leave your car in the public car park at the back of the hotel, but use the hotel's gated parking garage for Eur 5/night. My car was one of 3-4 that had its window smashed in a burglary attempt. According to the local police this was a fairly common phenomenon...
I was impressed by the lobby, which was stylish. The price was good, and the staff always helped when they could. The rooms were not as impressive as the lobby. There was misunderstandings, mainly caused by the language barrior. The locasion was not very central.
A lovely hotel, beautiful setting, near the city centre
The bottle of champagne as a honeymoon gift was lovely.
Park near the hotel
the comfortof the room,near the congresscenter
Comfortable - Good breakfast Arrived around 11pm, and found there was no hot food available
The air conditioning wasnt woking in the hotel over the weekend.
Calm Funny having an empty minibar / ridiculous
Privacy and location.
The building was pretty the food was good the staff very helpful The bed was very hard
Very helpful & pleasant staff
Close to Motorway and shopping centre Very comfortable room Would have liked coffee and tea making facilities in room
Food at breakfast was very poor.
Very friendly & helpful receptionist. The room sizes, they were far too big.
the staff were friendly and efficient, rooms were clean, spacious, well appointed and comfortable, food was varied and plentiful and good quality.
The easy parking. Near of the shopping center. Possibillity for a walk around the hotel. Possibillity for stay with a dog. The beds: one matras so that you feel each movement of your partner during the night. The pillow is much to small and there were no extra pillows in the room. I found hairs on the wall in the bathroom...not so nice.
only its covenience to our meeting friends lighting in bedroom, wardrobes were very dark
The room was excellent and easy to relax in. The bathroom was great too with a brilliant shower. Trouser press... very clean in general hotel! Lots of soap but no shampoo in the bathroom... and on the morning of departure staff weren't very helpful.
Ease of car parking. Friendliness of staff. Prices of accomodation , food and drink seem high. This is probably because Great Britain is currently a low- cost country.
Staff are friendly and helpful Bath gel was not changed even is empty.
Offers a very good service for low price
The hotel was very clean, staff were extremely helpful and their command of English excellent. Very conveniently situated and would definately visit again. Minor point - as non-smokers, it was not very pleasent having to walk along the ground floor corridor amid the smell of stale smoke.
Good facilities, clean and helpful staff. Please note room cooking facilities were of no interest hence value for money rating, if I'd wanted such facilities then I'd rate higher: excellent. Restaurant menu for dinner given standard of hotel and prices was a bit uninspiring. Pity can't include Breakfast in room rates, appreciate given catering facilities in rooms this may complicate the companies business model. NO Kettle in room! Some organized bicycle parking in underground car park would have been good althoguh I was able to use car park, getting bike out was a fag as I had to carry it up stairs, gates only operate for large metal items (cars), but again staff were helpful in this aspect..
Staff was very courteous. The room was very spacious with a large window and nice view.
The hotel was well situated for attending a concert/show. Staff at the hotel not very accommodating, in particular the manager. Internet access available but unreasonably expensive. Parking is expensive given the location, and on-street parking is not always available. Facilities are very dated. Some of the rooms on the first floor are not accessible by lift; stairs only.
every thing what a guest expect no
I liked the location and the rooms were nice and clean . I liked also the kitchenet in the rooms .
Breakfast was excellent. Lots of choice. The outside appearance wasn't so appealing. The initial impression of the hotel was not so good. However once inside the hotel was found to be quite comfortable.
The hotel has its own parking celler, available for €7 pr. night, which is great if you haven't got the required Umwelt mark for your car yet. The staff spoke excellent english, and where very friendly and professional. Also, facilities were superior to many other hotels in the same class, so there are lots of reasons to visit this hotel.
The staff are very helpful on the front desk I booked a room on this site for double room single person and got a room with 2 single beds join together and the blacket was very small and a single got less then 5 hours sleep
Its central location was useful, just minutes' walk from the pool we were visiting every day. Evening menu was not exciting and was over-priced.
We did not book breakfast and found it quite expensive on a one off basis
Close proximity to town centre and Christmas market Nothing!
Good weather good staff very helpfull nothing to much trouble No
Closeness to the Metro and city center. Good variety of TV programs. Room is a bit small for the 4 star hotel but confortable enough.
The receptionist was very helpful in assisting when we by mistake locked our car away in the nearby deep garage. Hint: always check garage accessibility when driving into a garage. The hotel seemed best suited for a business trip. Standard rather boring big city business hotel. Lacked personality. Our room didn't have a view.
central location, best breakfast I ever had at a hotel, wintergarten for breakfast room very nice.
No hotel car park location was good, as were the facilities
the friendliness of staff the fact that the restaurant was closed over holiday period
bbc world, shower, towels Distance from dortmund and transport information
Everythink, very nice service, restaurant with high quality
quiet location. open aspects of hotel. lack of coffee/tea facilities in room
the staff was kind, the room was clean and the bathroom was big. I liked the view on dortmund stadium :) and the breakfast was fantastic!
Nothing sticks out. Just a decent hotel for the price. This Hotel needs free wireless internet. The pay rate is pretty expensive. Also when I first entered the room, it was very cold. I think someone forgot to turn the heat on.
The attention of the people from the reception was very good, the girls were very attent. :D we are being acused of steeling some towels and we did not take them, so we want you to know that this accusation is not true. We kindly recomend you to do an account of your towels, so you will find that all of them are there.
Normal German 3* hotel Spanish restaurant has nothing to do with Spain. Better to have your personal alarm - can't rely on the local stuff
The quitness (it is sorrounded by fields), the view from the window, the cleanliness, the calm atmosphere.
Absolute value for money n.v.t.
the location is exellent , its near the main train station and the shopping area . i didnt like the services it was poor and they dont have dry cleen in the hotel they take it out side and it takes more then a day to come back , and you should ask them for your dry cleen to bring them back to the room they dont bring it back
The room I had was quiet and comfortable. It had tea/coffee facilities and fridge so I could keep some of my own food in it. The staff were very helpful and courteous. The location is good as it was across the road from the station. I did not have a chance to eat at the hotel so cannot comment on the food quality but the breakfast buffet looked good and the dinner menu had some good choices.
Extremely helpful and friendly staff, comfortable beds, excellent breakfast We found the heating in the rooms too high and also would have liked some drawers or shelves for clothes and belongings
I thought the staff at reception were superb – kind, polite and extremely helpful.
Breakfast Reception service, minigym has two machines :). Towels
Very helpful staff. At breakfast the service is outstanding, especially from the longest serving ladies.After our 6th stay we're treated like 'family'. In the beginning every guest was entitled to a travel card for the entire Ruhr transport network as fare as Duesseldorf Airport.It is a bit sad that this has been stopped.
Location is excellent, bang opposite the main central railway station NA
Very comfortable rooms and very good position in the city.
Modern, clean and comfortable hotel. Excellent breakfast. Nice staff. Garage access is tight and a little spooky especially for women.
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
very spacious room, very clean
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
friendly staff, good location, faultless service.
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
It was in a good place in the city and near the railwaystation Small room for breakfast
Desk staff were warm, welcoming and efficient. My room was very clean and comfortable. Also, hotel was 150 meters or so from the entrance to the Gelsenkirchen main railway station. Hotel was reasonably priced, so it was very good value for money. As the hotel is not immediately visible from the exit of the railway station, they need to improve their signage to help the first time visitor to the hotel. There is a sign for the hotel inside the station, but it was not helpful. As far as the room is concerned, it only offered three channels of free TV (although it offered pay channels).
Good location within easy walking distance of main railway station . Good facilities and comfortable room. On site parking. No free internet access for guests without a laptop
Helpfulness of staff
location, friendliness of staff charges for parking car.
Friendly staff, Great breakfast
the politeness of the staff no
Free travel pass and good central location Restaurant was a bit small
The free local transport ticket thats included in the room price a very good offer. I think that the breakfast should also be included in the room price.
Comfortable room Had to pay for parking, €8 euros per day, even though the website said there was free parking on site and that it didn't have to be reserved.
The reception staff tried hard to be pleasant. It is in the middle of nowhere
new hotel, clean & big rooms, excellent breakfast no free wifi
I was on the euroshop fair in Düsseldorf, so my demand was only a clean room and a solid breakfast, not so far away from Düsseldorf, and that was what i got actually god value for money the key card system was male function 2 times new key card, problems with the it sys that code the magnetic stribe with the room no. anoying but not a big deal the staff was nice in tacling the problem
Good hotel for the price tag it has . Also , the breakfast is e-p-i-c , I did not have such a breakfast even in 4-5* hotels !
The very frendly Stoff ! Nothing !
Staff were very helpful and accommodating. Rooms were clean and comfortable. Would have liked tea/coffee making facilities in room but apart from that everything else was great thank you.
Staff were very friendly and helpful and spoke very good english Absolutely no english translation on the menu or room information. Not good internet options for business travel. I also found the bed in the room to be very uncomfortable.
The location, without noise The bed, too small, and the pillow
Helpful 24 hours reception, good English speaking staff, programmable TV wakeup alarm. Very expensive wireless Internet, in this day and age that should be available for free in every hotel room, very few foreign language channels on TV.
Great place to stay if you are going to Westfalenhalle. Just a couple of minutes to walk from the hotel.
The room. My girlfriend and I (both young professionals) stayed here while attending Love Parade 2008 and were way overcharged for the room by a condescending staff. Nice room, but the front desk needs to be fired and restaffed.
We were looked after very well at the hotel and found the reception very helpfull especially in terms the checking for flights and travel arrangenents in the circumstances that we found on this break. We hope to return again for the model exibution in 2011 and with reasonable rates will probable increase our duration to the full 5 nights many thanks for a good time
On site underground parking,easy to find from Autobahn, bar snacks and food reasonable price. no
Very friendly staff, walking distance to the centre, beautiful interior that differs from mainstream hotels, good selection at breakfast Few programs in English on TV