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Large sized room Internet WIFI connection is too expensive!
Facilities were good. Rooms were spaceous. Spa, swimming pool and sauna were well managed and very clean. Breakfast menu was comprehensive with a lot of choice and good quality food. Mixed quality of staff. Poor wardrobe space in the rooms. Slow lifts.
This Residenz Hotel is a combination of a retirement home and hotel which gives it a strange atmosphere. Breakfast and dinner were very nice.
i liked everything about the hotel!!!
Very friendly staff, good wellness ctr, big well designed rooms, easy to find, overall very happy with my stay.
the large room they provided me for three people
Nice location - right in the center of the city, well-manured staff. I really enjoyed my staying there.
very nice and helpfull staff. Nice to wake up with the 'old fashioned' sound churchbells that rang from various towers in the village,
breakfast, styl, location not free internet very bad, not kettle in the room,
very friendly staff very nice,clean room
The friendly people which are workin there
This is the best Best Western I have been to, beautiful building, nice room with big bathroom, very close to city centre. Full parking space in front of the hotel.
Very friendly and helpful staff. Fantastic location close to all shops and places of interest in Recklinghausen. Restaraunt was managed seperate from the hotel, and we were not able to charge the evening meal to our room account.
convienent and accesable from the main station, reasonable facilities
your location and the bar 1. no air conditioner, 2. stale air, 3. aclcohol was refused for visitors/clients, 4. too small parking lots, 5. no printers in business centre,
Beautiful lobby, good location to go to dortmund center, nice breakfast... no airco, and unfortunately the day we arrived it was almost 30C.
It's ideal location for shopping , business and tour.The level of service is very good.The hotel is clean and comfortable.I really liked it. It was very good.If some not , just ask reception and they solve it soon.
good location in the centre. very comfortable, nice rooms, friendly staff ... perfect
Breakfast buffet is very good and the staff is friendly and helpfull. Good location and the connected restaurant is very good. For my purposes I selected too small room. However I'd like to stay in this hotel again and have already reserved a bigger one.
The hotel enjoys an ideal location between the shopping streets in the centre of Dortmund and the railway station. It is large, contemporary-style yet fairly impersonal, with a touch of luxury that would not seem out of place in the centre of London or Paris (but which might be a bit too flashy in a provincial, industrial town). The double rooms are also large, well-appointed, sound-proofed and very clean. The bathroom is also quite large, as it has not one but two sinks and a bathtub+shower. The Bulgari toiletries are really appreciated and show once more the hotel owners' attention to the little details that matter. The breakfast is very good, varied and plentiful (but a bit expensive, at 18 euros per person).
The way staff resolved problems- see below The reasons for the poor ratings relate to the lack of air conditioning. During my stay tempratures in dortmund were 30 degrees, plus. I was unable to get an sleep the first night, due to the heat in room and lack of air. For a supposingly 4 * hotel this is unacceptable. Saying that when I complained the next day, the hotel staff placed a fan in my room that resolved the problem (hence excellence ratings for staff). There were also problems obtaining wireless connections in my hotel room- although, again this was addressed satisafctorily by hotle staff- I was provided with a cable connection.
Friendly reception staff and helpful with information that was asked off them. The hotel has free internet access
Good value for money, in a quiet area of Recklinghausen, in between some sport clubs. Okay for 1 or 2 nights if you have to be in the area. I would not recommend for longer stays or holidays. Good free parking facilities. Surroundings not very attractive, limited in-house facilities.
Spacious and comfortable room.
the room was very large and comfortable The cafe bar was a separate business and did not open until 5.00 pm
The spacious room
the staff who were always helpful and willing with a smile.
I found this hotel to be an overall pleasurable experience, with excellent facilities and staff that were warm and welcoming. Te suit was outstanding and the spa a real treat. I thought the location was perfect, close to all amenities and easy to find after a beer! I would definately stay there again.
Kind service by hotel front desk staff was impressed. Only one thing is the quality of meal served during the dinner but breakfast was quite OK.
Bedroom Suite was as described on the website, very spacious and very comfortable. Location is ideal as it is just 300 metres from the main train station and 5 minutes from the centre of the city. The perfect location for business or pleasure. No complaints. It ticked all the boxes for my trip.
the room the food
hotel, comfort. it was my second time over there and its a pleasure to go there.Suites are very pleasant. i didnt like the fact that the staff made a mistake giving two rooms for me and my fiancee ( we just ordered one) and they did not even apologized for it...in fact they even tried to trick us to pay both rooms.i did not like this inconvenience at all.So when the staff is wrong, its ok everybody makes mistakes, including me, but we should all apologize to each others if so especially them because they are supposed to work for our comfort, not to be right by pride or to trick us...
Friendly staff. Clean hotel. Value for money. Hotel bar opening times. Should be open earlier.
Easy to access, friendly staff
The friendliness of staff good service Close to town centre.Next door to Starlight Express.
New, clean hotel. Next to Starlight Express Show. Breakfast expensive.
easy to reach
The reception staff were very helpful and efficient when booking in and checking out and everything was as it should've been. Nothing - everything was lovely.
Defintelty stay here again
beds were perfect-good quality, duvets instead of sheets with blankets, bathroom was very nice,like new although not new, breakfast was great value-excellent quality and enough choice no fridge in the room
A great hotel very close to the congress center, central park and a 15 minute walk from city center. Free parking and great breakfast (not included). Corridor noises could be heard in the room, the Wi-Fi was expensive (didn't use it), the double room had 2 separate beds.
Clean and quiet, good breakfast, parking on site What is it with these European showers? Is there a design requirement for half the water to go on the floor?
I like that the hotel is really close to the highway. The floor carpet in the breakfast room is the horror sooooo dirty!
Modern, clean and comfortable hotel. Excellent breakfast. Nice staff. Garage access is tight and a little spooky especially for women.
Breakfast Reception service, minigym has two machines :). Towels
Extremely helpful and friendly staff, comfortable beds, excellent breakfast We found the heating in the rooms too high and also would have liked some drawers or shelves for clothes and belongings
The room I had was quiet and comfortable. It had tea/coffee facilities and fridge so I could keep some of my own food in it. The staff were very helpful and courteous. The location is good as it was across the road from the station. I did not have a chance to eat at the hotel so cannot comment on the food quality but the breakfast buffet looked good and the dinner menu had some good choices.
I thought the staff at reception were superb – kind, polite and extremely helpful.
Very helpful staff. At breakfast the service is outstanding, especially from the longest serving ladies.After our 6th stay we're treated like 'family'. In the beginning every guest was entitled to a travel card for the entire Ruhr transport network as fare as Duesseldorf Airport.It is a bit sad that this has been stopped.
the location is exellent , its near the main train station and the shopping area . i didnt like the services it was poor and they dont have dry cleen in the hotel they take it out side and it takes more then a day to come back , and you should ask them for your dry cleen to bring them back to the room they dont bring it back
Very comfortable rooms and very good position in the city.
Location is excellent, bang opposite the main central railway station NA
I love the bath tub and the beds are the best I´ve found. My back hurts a lot but I had no pain in the morning, which is a miracle. We slept to well and missed breakfast the two mornings we stayed at Mercure Hotel. We also missed the train to the airport because of this :)
Very quiet and comfortable hotel with decent sized rooms and very professional personal. Very nice breakfast.
some of the staff were very nice and helpful; The gym is a joke, dont even think about bringing your gym-stuff; During my stay it was very hot in Dortmund and there is only this mini terrace out front the hotel in the bare heat, no umbrellas; I found the bed too short (they should check out Hilton or Marriott for their beds!); the TV too small and old; this hotel needs to loose a star and be downgraded;
very spacious room, very clean
friendly staff, good location, faultless service.
the general standard of furnishings The double bed turned out to be two singles pushed together. The TV was a little confusing to operate.
easy to reach Iduna park stadium, 10min walk. we luckily met Shinji Kagawa at the reception in the hotel just after the match with Volksburg.Hotel stuff recommended us a nice Mongolian food restrant near the hotel. Baby bed. Nothing.
Breakfast was excellent, my room was very spacious, with a superb bathroom. The layout of the bedroom was also good, and I loved the Reception area with its Christmas tree and festive atmosphere. The glass elevators are also very attractive. Room 308 did not have any drawer space to put clothes in, only hanging spare in the wardrobe
It was close to the Westfalenhallen The underground parking was very narrow and expensive.
Location. It is perfect if you wish to go to the Idulna Park Stadion and well connected to the city centre. Breakfast was good too. Common areas are not too welcoming
The hotel was situated ideally for my stay i attended a racing pigeon convention and the hotel was not more that 10mins walk to the arena that it was staged so no transport costs. Also the staff and room service was excellent during my stay.
Cleanliness, modern, comfortable. Very friendly staff. Good location to the westfalhallen. Tea/coffee facilities. Room service was quick and lovely well presented. I would recommend this to anyone.
Large swimming pool. Great breakfast. Far from the city center.
Friendly staff. Superb swimming pool/spa. Excellent breakfast. Internet access too expensive.
The quality of the room, amenities and breakfast is excellent The personel in general was very gentle. But at check-out we were asked to pay theparking (even our rate included it) and the person at the front desk was not nice at all: we showed our reservation (which was in french) and she argued that she could not understand french so we would have to pay the parking. At the end she agreed not to charge us but she was not happy about it, and not nice at all. Such a hotel should always have helpful staff that fullfill its customers inquiries and needs in kind way.
Nice sorrounding, excelent staff, perfect breakfast Size of the rooms
The staff was very friendly and helpful. The room was very comfortable, clean and modern. The location was very convenient. The in-tub shower was awkward due to limited size of glass partition.
The usual Hilton high standards with excellent staff, all of whom spoke perfect English. Great location overall. Although slightly remote from Dortmund centre, was easily accessible by underground, that was only 5 minutes walk away.
Just a brief overnight stop but food and service excellent
The evaluation for the hotel in consideration for the fare is good. If I want more convenience, I should pay more.
This hotel location is very suitable for travellers - the center of the city, near large shops, stores and restorants. The rooms are very noisy - there is the bad soundisolation.
very clean and comfortable room which was of a good size. 4 minutes walk from the railway station yet in an area which is decent and quiet. The room and bath were nice and although simple not basic. Good value hotel. none.
in de center of city.
A city hotel offering value for money to the business man.
Good location in the city centre, close to railway station, public transport, shops, restaurants etc. Parking directly in front of the hotel. Staff was kind and helpful. I had requested a room at the front side, but was given a room at the rear side of the hotel. Changing over was no problem, however (it was extremely quiet over the weekend I was there). Hotel surroundings have gone down quite a bit over the past few years, with many shops closed or for rent.
The staff were really lovely - very kind when we had to check out late because my partner was ill. The breakfast was great. The bed was really comfortable and the room was very clean. Only something small - would have loved to have tea/coffee making facilities in the room!
Very helpful & pleasant staff
Privacy and location.
The air conditioning wasnt woking in the hotel over the weekend.
The bottle of champagne as a honeymoon gift was lovely.
Park near the hotel
the comfortof the room,near the congresscenter
Calm Funny having an empty minibar / ridiculous
A lovely hotel, beautiful setting, near the city centre
The building was pretty the food was good the staff very helpful The bed was very hard
Comfortable - Good breakfast Arrived around 11pm, and found there was no hot food available
The staff are very helpful on the front desk I booked a room on this site for double room single person and got a room with 2 single beds join together and the blacket was very small and a single got less then 5 hours sleep
Good facilities, clean and helpful staff. Please note room cooking facilities were of no interest hence value for money rating, if I'd wanted such facilities then I'd rate higher: excellent. Restaurant menu for dinner given standard of hotel and prices was a bit uninspiring. Pity can't include Breakfast in room rates, appreciate given catering facilities in rooms this may complicate the companies business model. NO Kettle in room! Some organized bicycle parking in underground car park would have been good althoguh I was able to use car park, getting bike out was a fag as I had to carry it up stairs, gates only operate for large metal items (cars), but again staff were helpful in this aspect..
every thing what a guest expect no
I liked the location and the rooms were nice and clean . I liked also the kitchenet in the rooms .
The hotel was well situated for attending a concert/show. Staff at the hotel not very accommodating, in particular the manager. Internet access available but unreasonably expensive. Parking is expensive given the location, and on-street parking is not always available. Facilities are very dated. Some of the rooms on the first floor are not accessible by lift; stairs only.
Staff was very courteous. The room was very spacious with a large window and nice view.
The hotel was very clean, staff were extremely helpful and their command of English excellent. Very conveniently situated and would definately visit again. Minor point - as non-smokers, it was not very pleasent having to walk along the ground floor corridor amid the smell of stale smoke.
Breakfast was excellent. Lots of choice. The outside appearance wasn't so appealing. The initial impression of the hotel was not so good. However once inside the hotel was found to be quite comfortable.
The hotel has its own parking celler, available for €7 pr. night, which is great if you haven't got the required Umwelt mark for your car yet. The staff spoke excellent english, and where very friendly and professional. Also, facilities were superior to many other hotels in the same class, so there are lots of reasons to visit this hotel.
Nice and clean room, got nice deal via Bookings.com, good value for the Sunday brunch at 17 Euro. ... guys you said four questions ! bye now
Bathroom could have been cleaner, toothpaste on mirror frame from earlier costumer.
Modern furniture Very clean bathroom
the location, since we spent time in the arena
The twin bedrooms are very comfortable and relaxing
Cheap, Cheap, Cheap................................... Needs to be cleaned!!! Dusts are all over right at the moment of entry... There was no bath tub...just small shower booth.
I was there for 2 nights. I don't travel to Europe very much at all so don't have a ton of comparisons. Overall felt like an American hotel except gym was very very limited. Nice staff that spoke English fluently.
The room was good. But I expected it much bigger for 5 star hotel. The room had no bath, just a shower.
The cleaning staff opened my door twice early on a Sunday morning ...
The best thing about the hotel was the friendliness and helpfulness of your staff.
Very comfortable and well equipped rooms. Excellent breakfast and very friendly staff.
good undercroft parking, rooms spacy and nicely decorated. The restaurant offers a good menu and breakfast was enjoyable. There is very little to do in the hotel and to go out you will need a taxi. But if you are by car there is no problem. But the thing I disliked most was the smoking in the restaurant. Although we asked for a non-smoking table we were seated next to a table of smokers.
Stayed in the hotel for only seven hours and did not see much besidesour room. No
Very nice hotel, good staff, very polite and friendly, helpful at all times Not much to do in the area.
the size of the rooms nad the services provided by the reception staff as well as the restaurant staff.
Nice room and nice/firendly people. This is the hotel where I like to stay. Everything is smooth, well organised, quiet.... Time to check in was too long but still acceptable.
Location of the hotel, near to the Veltins Arena Stadium and the motorway.
It was nice and clean but a bit far from city there where no shop around this hotel
My roo was lovely and quiet, well decorated and the buffet breakfast in the morning was fantastic the free minibar only had one alcoholic drink in it and that was a bottle of german beer
very nice rooms - quite envirement - good service and fantastic restaurant
High quality for a very cheap price, nice surroundings Remote control didn´t working, neither the tv without remote...not possible to see tv
The duvets are mighty comnfortable. Good location too. I booked the room in april at 57 euros per night but when I checked out I was charged 87 euros per night, which was the the rate on the day I checked in. Luckily, I had my confirmation email printed out and we could resolve this.
Very clean, service was absolutely fantastic. Helpful staff. Breakfast was amazing, delivered promptly, hot and a mountain of food was offered. Would return any time. The inclusion of a ramp at one entrance, and a restaurant with access would be fantastic, would complement the establishement perfectly. We ate out due to the location of the restaurant.
Very nice staff. The hotel has recently changed from one brand to another. No elevator to the upper floor in the wing.
For the low price a very good room No elevator
Very clean and comfortable. Excellent beds! A bit far from city centre, but easily accessible if you travel by car.
Located in a little woods, which is very nice to walk with my dog in the morning.
light in the room was broken
Friendly staff Poor restaurant, two hours waiting unacceptable and wrong orders delivered.
this is a gem of a hotel just 1mile off the autobahn set in a large park no
We had a very pleasent stay in the Parkhotel. Staff was very friendly. We booked a traditional room, which was much cheaper than the other rooms. These rooms are not renovated, but very acceptable. The rooms are not big. Breakfast was really nice! The sauna is very nice and neat. We asked for a non-smokingroom, but didn't receive this. I must add that all rooms were booked.
The staff were very accommodating in allowing me to stay at the hotel until 4pm when I did not arrive there until 3am! Many hotels would have thrown me out at midday or charged me another day rate Best Western Parkhotel Westfalenhallen is a 4 star hotel, but also has a wing where the rooms are certainly not 4 star!
The proximity of the hotel to the Westfalenhallen ice rink. The single rooms were very small, and a bit like a cell!
The hotel is ideally situated for events at the Westfalenhallen just 5 minutes from Hall 1. It is also 5 minutes from the Stadtbahn and bus stops for easy and cheap links to the city centre and minutes from the football stadium. I booked a standard room at a bargain rate which turned out to be a "traditional room" in the old, unrenovated wing. I worried about this but the room was fine if a little basic - more than adequate for my overnight stay. The included breakfast buffet was excellent and free mini bar (soft drinks & beer) & internet were also included in the rate. I would not hesitate to recommend this hotel for a visit to the Westfalenhallen area. The soundproofing in the "old" wing is not particularly good and the wireless internet connection is a bit iffy (I sat in reception to get a better signal).
nearest hotel to the soccer stadium. more than enough room space. restaurant service was slow during the lunch time which made some of the customers unhappy including myself.
The room was spacious. Separate toilet and bathroom was also nice. The complimentray mini - bar of 2 beers, 2 waters and 2 juices is a very nice idea. Had food at night. Soup was cold and tasteless. Service was rushed and it felt as if I was intruding even though it was only about 21.00
Everything was OK! Nice hotel - worth the money!
Its location for the football. only a couple of minutes walk from room to stadium.
Lovely room and view, pretty gardens, friendly staff, close enough to underground, near to stadium & running track
Great location for the football
Nice castle style hotel. The breakfast buffet is good at staff was very polite. Fresh eggs are made when ordered. Noise from people in other rooms, no sound proof doors/walls. Dirty carpet in the room A hotel of this type should have spa/fitness/pool, but these features are missing.
lovely setting and beautiful hotel. We were placed in the rooms in the old stable block, bit of a maze to get there but once you did room was excelent. Breakfast was good an eat in the restaurant (which is not the largest). All staff were excelent and most speak good english. The only down side toi the hotel is the golf club attached which does mean the the car park which is not very big does get full, we managed to bag the last parking spot on all 3 times we returned to the hotel. Plus the chuirch in the town does ring every 15 mins and on the hour lets you know the time.However i would have to admit that you dont always here it
Castle and atmosphere Wait staff could have been more friendly
Very lovely setting, couldn't fault the hotel, very good value.
The staff were friendly & acommodating @ all times. The surroundings were beautiful ,the golf facilities were very good,unfortunately we did not take our clubs as it was hard to obtain a tee time prior to travelling. The room were huge & the bed luxurious. The breakfast service was a little slow but we were last to breakfast most days.
Staff were extremely efficient & friendly Fod & drink excellent The church bells on a Sunda morning start at 6am & continue on the hour,make sure you have plenty of Weissbeer the night before!