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It's setting and location. The poor quality of the expensive dinner and their inflexibility when I asked to cancel breakfast, which turned out to be poor for 20euros
Food was excellent
nice old building lots of character peaceful location rooms spacious and beds comfortable bathroom could do with an upgrade dinner expensive for disappointing food service was painfully slow.would still return for the experience of staying in such a beautiful old place
Convenient location relative to Calais but in more attractive ambience. Had stayed once before. They offered a special price Mersault wine to guests at Euro 17.50 and so when I ordered that in the Bar it was charged at Euro 61.00!! That was a shocker...
The atmosphere in the Chateau There was no air conditioning in the room and the toilet in the bathroom had not been cleaned properly as it was soiled.
great location, beautiful buildings and grounds Needed more lounge areas downstairs
Restaurant very good Room smelt musty
Ideal location for us breakfast a bit too basic
the food unable to find a member of staff to get a drink after dinner
The building was beautiful Slow staff and very dated, tatty and cheaply furnished
The young owners were enthusiastic and worked hard to please. The hotel had recently been refurbed and was modern and spotless. The food was excellent freshly prepared basic fayre, generous portions and good value. There was a large english group celebrating a 60th birthday, they were treated excellently and made to feel special. The 5 minute walk to maries cafe for a beer or coffee and a game of the most unusual blow football was a super experience. All within a 5 minute drive of the A26 motorway. Definitely re-book.
Good ensuite with hairdryer. Quiet location. Easy access from motorway. Flat screen tv with a couple of English channels (volume was limited - a little too low for us but used subtitles.) Would have liked a telephone, kettle and fridge.
Polite, helpful staff, beautifully refurbished hotel, peaceful location.
Great location. Just off motorway & only 30mins from ferry port. Food excellent & very good value.
The position of the hotel is in a quiet, rural location good for walking. The building is old and full of character. The bed was comfortable and the room and bathroom a good size. It was good to have a bathr rather than a shower although this may not suit everyone. Ideal distance from Calais for an overnight stay. The rooms are rather basic. The towels and linen are quite old and worn. The food was of a very low standard. There was a power cut to the bedrooms in the morning so we had no light or hot water.
Very friendly staff who, although do not speak very good english, will go to great pains to accomodate your every wish. Lovely food. Rooms are a little basic (although great for the price) and the bathroom had no shower, only a bath with attachment. We have stayed in the autumn and the room had no heating.
The food was excellent in the restaurant. We were the only English people staying there.
Although it wasn't a "smart" hotel, its rooms were slightly dated, it had a certain charm and the friendly staff were excellent and welcoming.
Excellent Restaurant for an evening meal.
This is a charming place to stay, perfect if you are looking for somewhere far from the attractions of the city with a rustic atmosphere. It is set in beautiful countryside and the one dinner I had there was excellent. I found the breakfast perfectly adequate. The dining room has a marvellous tiled floor.
Friendly staff and lovely food. Cold, but it was snowing outside!
Fast check in very polite and efficent. Excellent food and brilliant waiting staff Some rooms above restraunt can be noisy if people still using and again in the morning drinks are quite expensive but this seems the norm in france.
Quiet relaxing stay with excellent food and wine at reasonable prices. The central heating was on and topped up with heaters, so although the weather was cold the hotel was warm. The lounge was a bit dark , Iit was a pity that their was no log fire
Beautiful location, very comfortable bed. Nice breakfast. Arrived at check-in time - room was freezing cold. Heater was provided though.
We had a larger room this time and it was very comfortable andwell appointed. N/A
Friendly staff, fantastic buffet breakfast, clean room. Restaurant next door pricey but quality menu.
The room was large and comfortable and being at the back it was quiet Would stay again but not have food at hotel. Had dinner the first evening but thought the food below expectations and price high. Breakfast was only average but again expensive
The location of the hotel and the parking facilities in front
The stay was v. brief but I particularly liked the rather old fashioned style of the hotel (although facilities were completely modern)
Excellent breakfast, attentive staff, warm comfortable bedrooms, the best bed I have slept in in France ! Showers that work Loved the character of the place
A very special place. Old fashioned shabby chic with egyptian cotton bedsheets to die for. Near to good restaurants and the beach but you can also walk down to the shopping area quite easily. A lovely spacious room with a sitting area and flat screen TV with BBC channels if thats what you want. There was nothing we didn't like. Resident dog 'Zeus' is a charmer. We were able to drink late in the cosy bar.
Room was very comfortable. The welcome and staff were first class. The buffet breakfast was rather expensive although the breakfast room looked very inviting.
Beautiful room, furniture and excellent bedding Room was cold
Absolutely fabulous. From the minute we entered the hotel, we were made to feel extremely welcome by each and every member of staff that we came across. Would not hesitate whatsoever to stay again and to recommend to everyone I know looking to stay in Calais. The only problem was the lukewarm temperature in the room. Having said that, I telephoned Reception to ask if I could in any way turn the heating up. A member of staff came to try and bought with her a portable heater which did the trick.
Good location nice facilities We were on 2 days half board and the set menu was the same on both evenings we had to upgrade on the second evening as my husband is allergic to cheese and there was only one choice of starter without.Also we found the service slow for those on set menu when we upgraded it was much quicker.The restaurant was not busy on either night so this was not the reason.
The surroundings were very relaxing. two minutes from town but backing onto fields We found the swimming arrangements very formal and strict. not very relaxing
Comfortable and well equipped
Very friendly staff and good service. The swimming pool. The breakfast was not as good as expected
Good location for the tunnel
Restaurant- staff not very good, dinner- good menu, high prices, but food was not very hot (we did not complain at the time)
The room was clean and felt airy, being a tall person it was a pleasure to have a large bath.
Bonus having a pool and proximity to eurotunnel, which was the reason we chose that hotel It was as expected for the price paid and enough for a 1 night stay. Changing room for the pool/gym was very small and lockers did not work and it seems that on a Fri evening many locals use the facilities
Close to cap blanc nez and gris nez.
Hotel comfortable and warm,food good especially evening meal.Hotel is very convenient to The Tunnel and Cite Europe but is in peaceful location.I Enjoyed the swimming. The pool was very clean and warm and staff were excellent. As we are of a certain age(69 and 70) we found the seating in our room was uncomfortable it would be nice to have had a couple of easy chairs
One assumes something about staff at cheap transit hotels, may be tired, a little matter of fact, not all that pleased to see you? and that's kind of OK because you're not paying much and so on. But the guy at the Ibis was really nice, pleasant and really seemed to actually give a monkeys. in all, great location, good price, very passable food (even at midnight) and yeah, really really good staff. Nothing, its actually pretty good.
Very helpful and freidnly staff, good cuisine Despite of it being freezing outside, the room was not heated when I checked in at 6.30pm. As there was only one small heater that worked (the one in the bathroom unfortunately did not), it took the whole night for the room to become warm and cosy.... Which obviously did not contribute to an enjoable stay- sorry
Clean, good customer service, very secure (4 meter fences around hotel and car park and code access) Room very small and claustraphobic, very unimaginatives old building (like a concrete cell)
location and value food
Clean, comfortable, warm,inexpensive Cramped, lack of evening meal
Quiet Restraunt not open even though it was listed as one of the facilities Reduction in facilities not really compensated for by lower price than others
Clean, excellent late check in facilities, value for money, easy to find, excellent breakfast I had a little trouble with the website
Good location for Tunnel and ferries. The restaurant was not open when we arrived (20.00) but the reception told us of a restaurant nearby.
Cheap and convenient location The room was feeezing when we arrived - we could hardly get to sleep!
Room was newly refurbished and clean. Room And ensuite small but OK for the price. Breakfast was normal help your self buffet with good choice but expensive. Good for a short stay but not for a holiday. Your website refers to the good restaurant but fails to mention that it is closed Sat & Sunday. For anyone arriving as we did this was a major dissapointment as it was difficult to find anywhere near to eat.
Resteraunt closes at 21.00 hours and nothing available after that in terms of a bar or vending machine. So if you want to eat or have a drink in the hotel it id not possible after 21.00!!! Noit very French - the Ibis hotel close by has a bar open till very late and food available till round about 11.00 in the evening and with a similar room rate!
Location to the beach and acceptance of pets staying at the hotel who were very welcome. None
We stay at this hotel 3/4 times each year, including at the end of May a family celebration for 3 days with anything up to 14 of us staying at the hotel. We always find the staff very helpful and friendly, the rooms very clean, facilities in the rooms good and generally the hotel is excellent value for money and well above average for a 2 star hotel. Parking outside the room is a bonus. Proximity to the sea, local restaurants and cafes excellent Restaurant nice, good atmosphere especially for a group, meals adequate but dont expect cordon bleu. This time we had a dessert of crepes with sugar - arrived in less than a minute, luke warm, brown sugar, inedible but we were not charged for them. One other minor critiscism - guests leaving early always seem very noisy - sound insulation to the passage is not good
The very friendly waiter in the restaurant Despite this beeing a non smoking hotel the room smelt of smoke.
The room stank of cigarette smoke, so much so that we had to have the window open all the time. Apart from that, comfortable and well placed for a stopover before the ferry home though.
excellent shower and good breakfasts
Convientent to find, location on beach and location for ferry. Staff very friendly, with excellent English Good resturant Room was small, but ok for 1 night
Friendly staff, good restaurant No wifi, hot water had to be run for 15 minutes before it became hot. Not very good for the environment. No hot/cold indicators on taps so did not know which way to turn them. Chipped and durty paintwork. Tiles in bathroom painted
Good location - convenient for ferries
hotel was quite noisy.i.e other guest going to and from rooms.area looks run down.
hotel was clean,the staff were very friendly & helpful,hotel bar & restaurant was nice & overlooking the beach,prices very reasonable too only downside was we asked for more pillows but they never arrived
Proximity to the Eurotunnel for crossing. Comfort and amenities in the room compared to other "value" hotels in the vicinity.
The location just off the motorway and right next to the Cite Europe shopping and the Channel Tunnel was perfect. Room was very large and comfortable. Good for overnight stay before travelling on. Had to wait almost 15 mins to check-in whilst reception dealt with a small queue of people. Should be other staff available to help. We had just driven for 8 hours to get here and didn't appreciate the wait.
The ability to have three adults in a room The heat, room could do with a fan it became most uncomfortable with window shut and noise unbearable with window open, we came in October, so dread to think what it would be like in the summer
The location is excellent for the channel tunnel, 24 hour reception and spacious comfortable room, plenty of parking. A good night's rest before a long drive south...
very comfortable unfortunatley it was very noisy from the road running adjacent to the hotel servicing the eurotunnel shopping area.which spoiled our stay although when i booked i requester quiet rooms
The hotel was spotlessly clean. Very friendly reception. Large comfortable room.
easy to find, well placed, quiet
This complex of hotels is very close to the Eurotunnel. Excellent family rooms with possibility to divide the space. Small kitchen unit with kettle, sink, fridge, everything!
Very clean, modern easily accessible to the tunnel, close to 'Cite Europe' shopping centre and the staff were very helpful & friendly and ample parking. Bathroom could be a little more private and the breakfast was a little expensive for what it was.
The hotel was new,very clean,comfortable,good vlaue for money and in a good location once you come off the tunnel near Calais-we would highly reccommend it The rooms were a little hot and the air conditioning did not work properly
This is a beautifully restored and stylish old house with lots of personal touches in the themed bedrooms and in the lounge where we were served a tray of tea and coffee. The owners were such a nice couple - extremely welcoming and it was more like staying in a friend's home than in a hotel. We will definitely return there soon. Rather ugly bright blue patterned staircarpet to first floor which didn't really match the rest of the elegant, cream decor of the house. Maybe they were offered a cheap deal!!
friendly welcome, great location, very comfortable. Just what we needed after a long day. would use again
It is a wonderful house, to stay there made you feel a part of France. It is really a magical space and the hospitality is charming and superb. We felt very looked after and yet perfect discretion was kept for a romantic few days away. I dont really understand why there is ambiguity over whether you pay for breakfast. You do. But that said, it is completely excellent and I have never relaxed so much over a hotel breakfast. Complete comfort was felt. On the second morning, one of glorious late autumn sunshine, Jean-Michel took the table onto the patio and gave breakfast in the garden. It was completely delightful. Also breakfast is very flexible, both days we were very late, but we were never rushed and always made to feel welcome. This really was the best.
The staff were delightful, nothing was too much trouble for them. We had a very pleasant breakfast sitting overlooking the garden, a lovely calm start to a pre-Christmas shopping spree.
Fantastic room, beautifully appointed, as was the bathroom. Thoroughly recommend the hotel. Madame Bisschop is a very welcoming hostess and has made all the rooms we saw (3 out of the 4 available) stunning. Breakfast was delicious, (real coffee for the first time during our stay in France this time! ) and beautifully presented. This small hotel has real class. We shall be recommending it. Nothing. Even the parking, which is on the street outside the hotel, was fine. (No comments on website yet about this hotel)
The owner was very friendly and informative about things to do in the area. The family room was very nicely decorated and very comfortable, my kids loved it.
Beautiful house - extremely friendly - everything was spotless - just wish we had been staying longer !
The hotel itself is beautiful. The staff were absolutely lovely. The room was very pretty (we had the "Rome" room), the bed was very comfortable and the breakfast was very good. We were on the second (top) floor and did not find it noisy at all (others have said it was). There are some very good restaurants in Calais about 15-20 minutes' walk from the hotel. Overall we had a lovely time and would definitely stay there again. The only complaint we had was that the chap who checked us in offered to bring breakfast to our room the next morning, but it didn't arrive and we ended up going down for it. We weren't particularly bothered as it was clearly a genuine mistake and the only off note in an otherwise very enjoyable weekend.
Excellent guest house, which is not necessarily evident from the website. No drink facilities in our room, however we learnt that the previous guests had in fact stolen the coffee maker!
Unusual family room with the 2 bedrooms seperated by a bathroom which you had to walk through to access the 2nd bedroom. No tv in the main bedroom, poorly stocked mini bar....
check in easy. parking secure. lots of hot water. everything we needed was at hand in the room
Convenience to the ferry, simple, clean room. The trundle bed provided the triple. The electricity went out while dining. We paid the waitress, but we saw several who did not pay and left. I lost the key in the dark, found it and sent it by mail to the hotel. We were in room 31. We were informed it was a triple, the trundle bed was small and cramped, not suitable for an adult, but we used it. It was dark outside getting to our room. Had to use a flashlight to find the keyhole. Nice staff, not much English, but it is France.
Friendly atmosphere and food excellent
Friendly staff, clean and comfortable hotel close to the ferry port. Evening meal good in hotel restaurant. Ideal for overnight stay before ferry crossing. We did not have buffet but did note that if eating late in evening, choice of buffet items was limited.
Excellent Restaurant Rooms small but confortable, good location
The staff, who were very friendly and helpful. Value for money. Breakfast. Nothing
The room was clean and quiet and we enjoyed a good night's sleep. We had a very good dinner in the restaurant. The staff were very helpful and friendly. The room was a little warm for our liking, think it was next to the boiler room as the wall was hot! We felt the wine was a little overpriced but they were small niggles and did not spoil our overall enjoyment.
Previous occupants had smoked in room, and stale cigarette smoke could be smelt, which was most unpleasant.
easy access to ferry port
Well placed for an early ferry departure or a late arrival in france. rooms basic but have all necessary facilities. Car parking arrangements are a bit hit and miss.
location the carpet in the corridor are very stained and dirty not a very good impression
Convenience of location to the ferry, restaurants and bars nearby, the room was clean & very efficient service from the staff.
Hotel was in a good position, the staff very very helpful and pleasant, very welcoming none
Location for bars & restaurants
The staff was friendly and helpful at all times. The food was surprisingly good. Ideally based for those travellers catching the ferry to the UK.
very close to some fantastic restaurants,a market and a fish market.plenty of parking.staff very helpful and hotel itself spotless. fair amount of traffic noise
The room was very clean and comfortable,the breakfast was good,the staff were good,the location was very good!
TheChateau , the Quality of the food and the service from the staff was excellent. no
The staff were excellent and the food fantastic. Slight issue with noise in rooms
walking round the outside of the building. Having our breakfast in my daughters room. It was a lovely room and had tea and coffee facilities. the room needed updating,,no tea and coffee facilities. Furniture was rusty and stains on the chair. Not good value for Money.
The hotel is in a beautiful garden setting, which is most relaxing. Food and service excellent.
A really pleasurable stay. The dinner was a high point. If we were staying for longer, the lack of drawers for clothes would have been a problem
The position of the room round the corner from the indoor swimming pool, and the fantastic restaurant. The unheated corridor from the room to the pool! Although we could have used the dressing-gowns and slippers if we had known about them! ie only saw them on a chair in the hallway when we were leaving the hotel..Perhaps they should be in the rooms with the pool towels?
I liked the situation of the building set in parkand. The facilities in the hotel are very good. Architecture most impressive Signposting to the hotel was good. Staff excellent. Dinner, the service and the dining room were all very good. There were two simple matters which I feel should be rectified and should not have occured in a hotel of this standing. a) The handbasin in my room was badly cracked and had been so for some time. b) At breakfast coffee cup which I was served with had an unsightly crack in it. I felt this should also not have occured. These two matters spoilt to some extent an otherwise perfect experience.
The setting was brilliant and only 30 mins from the Ferry port made it an excellent choice. The resturant food for Dinner and breakfast was excellent both in terms of choice, quality, servcie and cost. The fact that there are no shower screens over the bath. This caused a lot of unneccessary water on the floor. Not good for the environment in respect of cutting down on towel usage.
Excellent service, nice room, excellent restaurant Nothing I disliked but tea and coffee making facilities in the room and BBC on the television would be nice.
Staff were very nice, spoke good English. Comfort Room was just about big enough but had an excellent bed. Food and wine was superb in a lovely annexe resturant (the old stables). No issues
very close to eurotunnel, nice enough rooms,lovely breakfast, staff friendly, stayed twice now so pleased with hotel
This hotel is very good value for money. the room was clean tidy and basic and thats all you pay for. The hotel staff are very friendly and helpful. This is the third time i've stayed here.
The hotel staff were just about the best I have ever experienced at a motel style hotel, the food was great, well presented and varied choice available.
Convinient to the Port. staff good nice bar
24 hour manned reception.
dinner offers food very good mould on wall in bedroom television located too high up to view not a good reception on english channels room needs upgradeing
We came late and slept as we were driving early the next morning
Restaurant menu needs revising many of the items on the menu were not available
Very welcoming, good breakfast
Staff were very helpful & good location of hotel with easy parking
Very convenient for town and beach,bedroom clean but old fashioned,and quite small. Very delapidated exterior.,very dated inside. Could do with a refurb.
Access to the town and short distance from Eurotunnel
night porter service no tea making facilities in the room. We would have paid extra to get them.
it was very clean and all staff spoke good english when in the bar it was to quite ,some background music would be nice
Clean,comfortable easy access to port
Nothing, really... The hotel is in decay, really poor and unconfortable.
convenient location, close to shops and restaurants It is not inviting hotel with a warm feeling one would like.
Clean, comfortable, reasonably priced and friendly, helpful staff.
Convenient location for ferry port pleasant staff & great breakfast
nothing it was old ans smelt of damp
Fantastic location. Lovely balcony room overlooking the square. Very charming Night Porter (possibly the manager/owner), who made us feel very welcome as we went out for the night and saw us totter back across the square, having the door open with a broad smile. Personable.
Very handy for all shops and resturants toilet and shower room needs some attention
Central location Nothing to do with the hotel itself, but late on Saturdaynight the local clubs had noisy patrons leaving at 03-00. Ask for a room at the rear of the hotel to avoid this.
helpful staff,good location very noisy at weekend till 2am
Location. Old and rundown. Wifi didn't work. Shower floods bathroom and bedroom.
The friendly staff , Cheap price and the location of the hotel for shops, Bars and restaurents.
good location, close to bars and restaurants
found with ease (opposite market square) clean affordable room continental breakfast was good although the coffee could have been hotter but hey...no big deal for the price, I found this hotel 2 star, in price 3 star in value
My stay at the hotel was for 1 night only so I dont think I experianced the full features but the best feature by far was the friendlyness of the staff, polite and helpfull. The whole hotel is in desperate need of full renovation and modernisation in all areas. Parking is expensive and very limited. What appears to be a permanent fun fair outside the hotel is very noisy till very late.