Guest reviews of Pullman San Francisco Bay
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.2 "Great service."8.9 "89% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." 8.6 "86% thought theservice was very professional ." 7.8 "78% werehappy with the shuttle service ." 8.0 "Housekeeping was great , according to 80%." 8.8 "88% wereimpressed by the valet service ." -
7.9 "Good amenities."7.9 "79% thought the
building was wonderful ." 8.9 "89%enjoyed the lobby entrance ." 7.5 "Business facilities were excellent , according to 75%." 8.2 "82% found thegrounds to be nice ." 8.0 "80% said thefacilities were very new ." -
7.8 "Good location."8.8 "
Good access to the airport , said 88%." 8.8 "Easily accessible by car , said 88%." 7.4 "74%enjoyed the restaurants & bars nearby ." 7.4 "74%liked the proximity to sightseeing ." 10.0 "100%appreciated the closeness to the beach ." -
7.6 "Good vibe."8.9 "89%
enjoyed the lobby entrance ." 8.9 "89%enjoyed the friendly atmosphere ." 9.7 "97% thought thehotel was luxurious ." -
7.1 "Nice rooms."7.6 "76% said the
beds were comfortable ." 9.5 "95% thought theview was good ." 8.0 "80% thoughtrooms were spacious ." 10.0 "100% liked thebig bathroom ." -
6.6 "Breakfast is mediocre."
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6.6 "Internet is average."5.9 "59% thought the
wifi quality was ok ."
Overall Rating
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8.2 "Great service."8.7 "87% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." 8.6 "86% thought theservice was very professional ." -
7.6 "Good location."
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7.3 "High comfort."7.5 "75% said the
beds were comfortable ." 8.1 "81% thought it waspleasantly quiet ." -
6.7 "Rooms are ok."6.7 "Only 67% said
rooms were clean enough ." -
6.6 "Breakfast is mediocre."
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5.0 "Average value."
Overall Rating
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7.7 "Good service."8.6 "86% found the
staff to be very friendly ." -
7.6 "Good location."8.9 "
Good access to the airport , said 89%." -
6.8 "Internet is average."5.9 "59% thought the
wifi quality was ok ." -
6.6 "Rooms are ok."
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6.5 "Breakfast is mediocre."
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4.9 "Value below average."4.3 "57% said the
breakfast was too expensive ."
Overall Rating
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8.2 "Great service."9.0 "90% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." 8.6 "86% thought theservice was very professional ." -
7.7 "Good location."
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7.3 "High comfort."7.2 "72% said the
beds were comfortable ." 8.2 "82% thought it waspleasantly quiet ." -
6.4 "Average cleanliness."6.5 "Only 65% said
rooms were clean enough ." -
6.4 "Breakfast is mediocre."
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5.8 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ."
Overall Rating
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8.3 "Great service."9.0 "90% found the
staff to be very friendly ." 7.3 "73% said thereception staff was great ." -
7.7 "Good location."
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7.7 "High comfort."7.7 "77% said the
beds were comfortable ." 7.8 "78% thoughtrooms were spacious ." -
7.3 "Nice rooms."9.5 "95% thought the
view was good ." 7.7 "77% said thebeds were comfortable ." 7.1 "71% saidrooms were clean ." 7.8 "78% thoughtrooms were spacious ." -
7.0 "Good cleanliness."
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6.2 "Breakfast is mediocre."
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5.0 "Average value."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Make me happy with enjoy with my family. wonderful view outside and nice place too.one thing I need to say with the people very nice.because.last night .after parking car in the floor.I forget to lost the car key somewhere.in the next morning somebody take it and bring back to the front desk for me.thank you very much.
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8.0review from
The restaurant at the hotel was absolutely delicious and the parking situation was convenient. Ambiance was very inviting. Great lobby space. The room is severely outdated, terrible carpet and crayon marking on the walls from previous guests.
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9.1review from
The Pullman is the former Sofitel hotel and other than change the signage they did little else. The hotel is ready for some paint and upgrading. The location is excellent . the staff is friendly and accommodating..
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8.8review from
comfortable and clean rooms. I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
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9.4review from
The hotel amenities are more like a luxury hotel than other hotels you stay at when traveling for business. The bed comfortable was really comfortable! The hotel only has one restaurant, which is a bit overpriced for the food you get, but the staff was really nice. You will need to drive or take a taxi/uber to find other restaurants nearby. The hotel is surrounded by business parks.
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10.0review from
The staff were incredibly helpful and friendly That we couldn't stay longer
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10.0review from
The view from our sixth floor room was beautiful. There were birders in our room and birds could be seen in the trees close by as well as the beautiful lake. We loved seeing the sunrise and the mountains. Just walking around the grounds was a pleasant experience. Thank you for a lovely stay from Southerners who spent Christmas in your lovely surroundings.
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5.4review from
I like sofitel brand and the amenities The rooms are in dire need of remidel. Bathroom had molding joints and wallpaper coming off the wall.
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2.0review from
Nothing This hotel cancelled my reservation without explanation during the last week prior to my stay which caused the booking.com to commit fraud against me by making another reservation at a different hotel without my permission and instructed to not do that but did it anyway causing loss of funds which the other hotel refused to refund due to their booking policy which was completely contrary to to printed policy I had received from booking.com from the first and only reservation made by me. It's a scheme to make money from you regardless of what you do with a reservation. Do your homework on these online booking sites folks. It pays to stay away!
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10.0review from
One of the nicest hotels I have stayed at in the area. Very clean and great customer service.
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9.1review from
Needed a place to stay for family and friends to attend my daughters graduation from college. The location was convenient, clean, comfortable. I wish I had found it sooner when I would come to visit her. If I were to stay in the area again, this would be my first choice to seek out a bargain. This hotel can be pricey, I was fortunate to find an Internet deal that had costs comparable to surrounding lodging. In addition, the parking at $25 per night was a bit steep as well. Cost will be the largest consideration for me on a return visit.
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10.0review from
Hector was very helpful and friendly... he went out of his way giving us information. He couldn't do enought for us.!!! Thank you
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4.8review from
We arrived after a long drive over to discover that ALL food and beverage was SHUT DOWN until the following morning due to an OUTBREAK of noro virus, which causes violent diarrhea and vomiting. Did we receive a call or an email? NOPE. When I told them we didn't receive a call or an email, the front desk simply stated "Oh, we didn't know your area code." That's what Google is for! STUNNING lack of initiative from the staff of a so called LUXURY hotel.
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6.0review from
Staff was very friendly and accommodating First room had discolored carpets, stained sheets and a phone that didn't work.
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7.6review from
Very comfortable room, especially the bed. Very nicely appointed hotel public spaces and helpful, friendly staff, although the front desk was somewhat short staffed when I checked in. I hate being nickel and dimed -- or dollared -- to death. The rate was about right for the room, but it did not include breakfast ($16 for continental), parking ($20), or Wi-Fi in the room. And there were no other food facilities anywhere near. Hotels are learning about add-on charges all too well from the airlines.
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6.6review from
The space was very clean and the staff were attentive. The air conditioning was not working for the length of the stay - the hotel did nothing to notify guests of the problem. When asked about it, guests were told on Monday that it would not be fixed before Thursday, if then. There was no offer for refund. They needed to be proactive and reach out to their guests.
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10.0review from
Make me happy with enjoy with my family. wonderful view outside and nice place too.one thing I need to say with the people very nice.because.last night .after parking car in the floor.I forget to lost the car key somewhere.in the next morning somebody take it and bring back to the front desk for me.thank you very much.
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8.0review from
The restaurant at the hotel was absolutely delicious and the parking situation was convenient. Ambiance was very inviting. Great lobby space. The room is severely outdated, terrible carpet and crayon marking on the walls from previous guests.
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9.1review from
The Pullman is the former Sofitel hotel and other than change the signage they did little else. The hotel is ready for some paint and upgrading. The location is excellent . the staff is friendly and accommodating..
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8.8review from
comfortable and clean rooms. I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
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9.4review from
The hotel amenities are more like a luxury hotel than other hotels you stay at when traveling for business. The bed comfortable was really comfortable! The hotel only has one restaurant, which is a bit overpriced for the food you get, but the staff was really nice. You will need to drive or take a taxi/uber to find other restaurants nearby. The hotel is surrounded by business parks.
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10.0review from
The staff were incredibly helpful and friendly That we couldn't stay longer
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10.0review from
The view from our sixth floor room was beautiful. There were birders in our room and birds could be seen in the trees close by as well as the beautiful lake. We loved seeing the sunrise and the mountains. Just walking around the grounds was a pleasant experience. Thank you for a lovely stay from Southerners who spent Christmas in your lovely surroundings.
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10.0review from
One of the nicest hotels I have stayed at in the area. Very clean and great customer service.
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9.1review from
Needed a place to stay for family and friends to attend my daughters graduation from college. The location was convenient, clean, comfortable. I wish I had found it sooner when I would come to visit her. If I were to stay in the area again, this would be my first choice to seek out a bargain. This hotel can be pricey, I was fortunate to find an Internet deal that had costs comparable to surrounding lodging. In addition, the parking at $25 per night was a bit steep as well. Cost will be the largest consideration for me on a return visit.
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10.0review from
Hector was very helpful and friendly... he went out of his way giving us information. He couldn't do enought for us.!!! Thank you
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7.6review from
Very comfortable room, especially the bed. Very nicely appointed hotel public spaces and helpful, friendly staff, although the front desk was somewhat short staffed when I checked in. I hate being nickel and dimed -- or dollared -- to death. The rate was about right for the room, but it did not include breakfast ($16 for continental), parking ($20), or Wi-Fi in the room. And there were no other food facilities anywhere near. Hotels are learning about add-on charges all too well from the airlines.
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6.6review from
The space was very clean and the staff were attentive. The air conditioning was not working for the length of the stay - the hotel did nothing to notify guests of the problem. When asked about it, guests were told on Monday that it would not be fixed before Thursday, if then. There was no offer for refund. They needed to be proactive and reach out to their guests.
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5.4review from
I like sofitel brand and the amenities The rooms are in dire need of remidel. Bathroom had molding joints and wallpaper coming off the wall.
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2.0review from
Nothing This hotel cancelled my reservation without explanation during the last week prior to my stay which caused the booking.com to commit fraud against me by making another reservation at a different hotel without my permission and instructed to not do that but did it anyway causing loss of funds which the other hotel refused to refund due to their booking policy which was completely contrary to to printed policy I had received from booking.com from the first and only reservation made by me. It's a scheme to make money from you regardless of what you do with a reservation. Do your homework on these online booking sites folks. It pays to stay away!
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4.8review from
We arrived after a long drive over to discover that ALL food and beverage was SHUT DOWN until the following morning due to an OUTBREAK of noro virus, which causes violent diarrhea and vomiting. Did we receive a call or an email? NOPE. When I told them we didn't receive a call or an email, the front desk simply stated "Oh, we didn't know your area code." That's what Google is for! STUNNING lack of initiative from the staff of a so called LUXURY hotel.
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6.0review from
Staff was very friendly and accommodating First room had discolored carpets, stained sheets and a phone that didn't work.
