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Location to friend's house. Across the street from Whole Foods. Easy "in and out" from freeway. We stayed there while traveling through Redwood City and because it was close to our friend's house. The staff was very accomodating.
The mangers / front desk staff made everything right when we had a room that did not fit our needs. Friendly, gracious, "customer comes first" attitude of service. N/A
Staff is great. Breakfast could be earler and more healthy.
Picture & name There's no value at all, maybe $40 worth. I'll never ever stay again.
The location is extremely convenient - right next to a Safeway, Whole Foods, several good restaurants and bars, a Caltrain station, and of course it's right on El Camino Real, within a quick drive of the 101. It's about 25 minutes from SFO. As noted by other reviewers, the room did not have any unpleasant smell and even has a filtered water faucet in the bathroom. Its low price and great location make it perfect for the business traveler. To be sure, it's not a sexy luxury hotel in any way, but it's not trying to be. It's cheap and clean; that's it. I found the wi-fi shaky, and at times it would cut out and be unavailable for a while. But, if you don't intend to work out of your hotel room for part of the time (like I did), you may not notice.
The Inn, although an older building, was clean and well maintained. We switched rooms to be at the rear away from the busy street. Noise from the El Camino and the fact that we couldn't get a queen size bed room on the second floor.
Clean and close to my business appointmant. It was located near a shopping center for food
Internet was working fine, good location and close to train and bus stations breakfast is not really good
The staff was very accomodating and warm. The rooms were very clean. The location was very safe and walking distance to shopping, nice downtown and good coffee shops. The breakfast was simple- fruit, coffee, juice, choice of 3 cold cereals, danish and toast. Nothing fancy, but serviceable. This hotel is a great value. The hotel served all our needs perfectly.
Reasonable price for the area, clean.
The staff are very nice and helpful. The rooms are nicely furbished and very clean.
Nice room at an excellent rate Paid more for other places in the vicinity that were not nearly as nice as the Zen
clean and large rooms, converted from motel. slightly noisy rooms facing El Camino
Excellent coffee at breakfast & great value for money!
During my stay at the Zen I enjoyed the large flat screen TV, the firm comfortable bed and the convienant front door parking. I accidentally kicked the wood corner of the bed frame and left with a large black and blue bruise above my ankle. Following day, my boyfriend kicked it too! That characteristic of the bed might lead to others getting hurt too.
Clean, good breakfast, very helpful staff
Room was very nice, well designed and attractive. Loved the coffee beans and grinder for coffee in the morning (in room). Only negative is that the exterior wasn't quite what one would expect with the name Zen Hotel. It isn't bad but the building is old and doesn't have the Asian feel that we expected.
My plane got in to SFO at 12:30. I got a voicemail that lobby was closed and keys at bar. Went there and bar was closed and there was no note and no one there. Not even a night watchman which seems unsafe. Had to drive around and find another hotel at 2am. Never got refund.
Easy access It definitely was a weekly. Walls are thin. Coffe not good, no cream n sugar in the room. We had small children. I called when booking the room. The FD agent said he'd put us by each other and when I checked in that was not the case. We delt. It was only for 2 nights. Pool looked dirty I didng let the kids swim.