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The check in process is fast, facility is well maintained. Room is clean. Location of the room is far. Need to drive to access water park. The Remote in the room doesn't work. most importantly, one of the bed in the room, the mattress was extremely uncomfortable. I later found out that the mattress was put on "backwards". The pillow top was facing down? And my son and I was sleeping on the "bottom". He seems ok with it, but I didn't get a good night sleep at all. I even got headache and backache next morning. The clean staff should check everything when getting the room ready for next guest.
Room was available earlier than check in time. Too far away from main resort/waterpark. Rooms do not look like the ones adverised. Heater didn't work properly, toilet didn't flush properly. Door to room wouldn't open sometimes. Waterpark is too small for the number of people that stay there. Front desk completely ignored my complaints.
We made several calls to service bathroom and heater and person came after 45min and said nothing he can do about it. They said all is working while they could not get heater blow hot air. It was blowing cold air.
Indoor waterpark..I enjoy being able to go from my room to the indoor waterpark via undeground hallway.It was our xmas vacation
The indoor waterpark was a lot of fun. Slides were very fun and the Flyin Mayan was a great boat ride. Go to the indoor waterpark in the morning to avoid lines. Arcade was fun as well, a little small but my son had a lot of fun there. The general decor was very well done. Riverwalk is very nice touch. The outdoor waterpark is fun, but small compared to competitors I believe and thought it would have been bigger. Definitly they would need to upgrade the outdoor park. Room smelled like old wet clothes and cleaning crew did not vacuum the room (this was obvious). Bed comforters not very comfortable. Air conditioners are loud, you can hear air conditioners from the room above you as well. The fan in the bathroom is very loud and you cannot shut it off so if you want to turn on the light in the bathroom before sleeping, prepare for some noise. Phone system is confusing, had buttons for all the areas (waterpark, front desk, retaurant, etc), but they don't work so have to call 0 to get operator to direct your calls. I ask staff when is the fireworks for 4th of July, where should we go. The cleaning staff don't know some of these little things and always have to go to the front desk or call 0 on the phone. I think for a "resort" there should be a program to ensure all staff knows about the activities going on. We also did mini golf, and it would have been perfect, but they didn't have any fountains turned on so you see a lot of mossy covered puddles and for me if I shell out about 7 dollars for mini golf, part of the experience is the fountains being on. No soap or shampoo in the waterpark either. Wave pool is very small and not what I would expect from a wavepool and it is far away from the outdoor waterpark.
Changing area in the bathroom could be bigger and maybe add more private type booths to change in with guest who have smaller children
Grounds were nice layout was nice Mold in tub, in door and blood on bathroom walls. Then found drain was dirty with hair I don't think bathroom was ever cleaned
The waterparks and activities were great for the kids. There was a wide variety of things to do that kept the boys bouncing from here to there. The parks were entertaining. The wave pool was definitely more for my younger son as opposed to my older one though. The Chophouse was magnificent! We left a note for housekeeping asking for a light bulb to be changed and a slow draining sink be fixed but it wasn't done. The carpet in our room was filthy; white socks turned black and it didn't come out in the wash. I was also disappointed by the amount of rust in the indoor waterpark and the floors of the pools was also in disrepair. Disappointed by the lack of upkeep and presentation. I was also surprised that there was only one gift shop.
We ended up staying in the golf villa which at first was a little bit of a bummer being that we were unable to use the underground tunnel to get to the indoor water park. But after getting to our room it didn't even matter anymore because of how nice our room was. Our room was pretty secluded and not much traffic at all and we had a hot tub host outside our door. Inside we had a full kitchen and dishes TV with lots of channels and we even had Wi-Fi. The other thing that helped us forget about the underground tunnel was that all we had to do was dial "0" and there was a shuttle on the way to pick us up and take us anywhere in the resort. The food was great, from breakfast at kbg to room delivered pizza. The water park was a blast as well, and it was fun to sit at the bar. Over all it was a great trip and a much needed vacation. There is only a couple things that bummed me out and I couldn't get over. The biggest thing was that the indoor water park had no hot tub. When we first got In there we looked all over for one. The other thing I was really hoping for the indoor to be bigger, but then again they had enough activities that I eventually forgot about that.
The water park was great! Nice balcony with the room. Friendly staff. Would have liked a bar of soap or 2 as opposed to a wall container with shower gel in it.
Clean and organized. The indoor water park was too small and not enough tables for families to sit. We were lucky that the place was not busy, otherwise, it would have been very difficult for the kids to play and have a good time.
Good fun at the water park with the grand kids. Accommodations were average.
I loved how friendly the staff was. They really made us feel welcome. Also loved how the water park was not near our room so we did not smell chlorine the entire time.
The villas, away from the screaming little ones. The father's day golf special. We like that it is removed from the downtown dells and not near any expressway and the extra noise. The water park is nice, but the outside park is hard to navigate, takes much too long to get to now that the outside entrance is permanently closed. Was never aware of the wave pool in the back of the resort until we stumbled across it on a walk. Would nice to have known it was there. The various "Starbucks" coffee are not actually that and will not take a Starbucks card. Disappointment and over priced. Was double charged a "resort fee" whatever that is and needed to argue that with a manager to have at least one removed. At $225 per night seems audacious to charge any additional fee. The was an exposed tack in one of the tall chairs in the room. Various nails coming loose on the steps to one of the slide platforms. Not enough staff to man all the slides sufficiently. Not all of them spoke clear english.
Staff was very friendly & helpful. Nice décor throughout the building. Fun family time!
There are a handful of different pool areas relatively close together which made it easy to keep the kids busy. They have kids activites throughout the day. Its within walking distance to restraunts and shopping! My main complaint was the room service. We had to ask for more pillows 3 times. There were also a crowd of adults hanging outside the rooms and deemed it appropriate to congest the hallway for hours and talk loudly until about midnight. Some furniture in the room was obviously broken. The lazy river is like 2 ft long.
The rooms were clean, spacious and updated. The waterpark was amazing and had several areas for my 3 and 2 year olds to have a great time. Higher priced but well worth it for our family! I couldn't believe they didn't have affordable breakfast options, a buffet would have to be worth the effort...
Loved all the different water activities for my 2 yr old. Thanks.
It was a great experience. I really liked how all the water parks were connected together. As great as it was, I feel it was a bit over priced.
Kids had fun at waterpark and Arcade. Not super crowded for a holiday weekend. Hotel is showing some wear. Had to wait twice at front desk despite no line. Also same in Arcade. It was like the staff didn't want to step up and help.
family loved the water park and the room was very comfortable. All the employees we came in contact with were awesome. Walking down a hall they would say hi and ask if there was anything they could help us with. We will return for another vacation.
Great Wolf Lodge was a great family friendly hotel. My two year old daughter loved it!! Nothing really, maybe no sink in the bathroom but I'm being really picky.
Location off highway is convenient, and staff was friendly. We stayed for the low room rate, but quickly found out why when we arrived. This is not a 3 star Dells resort; more of a 1 or 2 star budget/value hotel. The resort is old and outdated with subpar facilities and amenities. Our room was dirty/grimy (e.g., popcorn pieces still on the floor from a previous guest), and was not stocked with bath towels, hand towels, and wash cloths. This is not a 3 star Dells resort.
The location was perfect-close to the main strip without having to be right on it. It was a little tired looking but for the price since we weren't spending much time there anyway it was good. The hotel does look a little run down. The inside pool the one night we tried to use it was crowded (as outdoor pools and indoor watermark close at I think 9) and was very dirty, couldn't even see the bottom...
Indoor water activities were nice for our young children(ages 4, 3, and 1). Price was reasonable and staff was friendly. Also, the location was nice being away from the strip. Hotel is outdated and needs numerous renovations. Many of the outdoor water areas for young children were not open as they were being renovated. Beds were uncomfortable.
Really good price from Kayak, which made our first time at the Dells rather enjoyable. Basic amenities compensated for, which is perfect when exploring the Dells. The most important spots of the indoor pool area were usable, which is perfect for bad weather. The resort was going through some renovations at the time, which robbed us the sports bar, half of the arcade, and a third of the park under repairs. No continental breakfast, and management was a little disorganized while we were there.
One of the queen beds was severly dipped in the center making it horrible to sleep in. There also appeared to be mik
Location was great and the staff was very nice. The rooms were older and the bathroom wasn't so clean. The beds were uncomfortable but we only stayed for one night so it was fine.
lake view and free kayaking check in at 4 and check out at 10 (ridiculous) came to relax vacation but the timings made us rush and make alternate plans. temprature control didnt work, beds were bouncy and hard
Nice family place to stay.
Receptionist was very courteous, BEWARE; I booked 3 rooms online w. Kayak using my credit card. When we got there they said their card machine was down, we can pay with cash or personal check. BE AWARE - - You might pay Twice. 3 rooms only one TV worked, 1 room was in total disarray when we were told they were ready.( No towels, bedding on the floor, not cleaned etc. )
Location was good Sheets streched out, so didn't stay on bed, which was very hard. Porch light near window and no shades, so was very bright. No options for fragrance-free towels and sheets. Older place, but could be made more comfortable by having extension cords so could be by mirror when using hair dryer/curling iron.
Great quiet location near the attractions of the Dells. Lovely outdoor pool, great play equipment, especially for smaller children, spotlessly clean and well maintained room. We'd stay there again!! Decor a bit dated, but carefully maintained.
Old, but clean. They try hard. Loud rock music playing outside, well into the night. Motel management should have done something about it.
The staff were extremely accommodating and the cabins had a prime location with the back patios facing the playground and swimming pool. We also had a private fire pit, which we didn't get the chance to use, but seemed like it would be a fun option for future visits. The owner asked daily what things we had planned for the day and gave reviews of the places we were headed. Also, while I was there, I heard the owner offer to drive some guests into town. I mean, what kind of place does everything they can to make your stay a pleasant one?