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The location was excellent. Parking was available which was a huge bonus! The staff was very friendly and accommodating. A great visit!
Relaxing, clean None
The hotel is in a very nice setting, right by the lake and within reach of the Vosges mountains and beautiful villages like Colmar and Riquewihr. The hotel did not have air conditioning and it was too hot to sleep in the rooms. We couldn't open windows because of the noise outside. We booked a table in the restaurant on the Sunday night after choosing a menu which was displayed. When we arrived, again, the temperature in the restaurant was unbearable and we were told that there was only a buffet. We left, as we wanted waiter service and then had trouble finding a restaurant which was open.Such a shame, our stay could have been so nice.
Lovely Hotel, all the facilities we wanted. Very hot when we were there and no aircon or fans. Quite uncomfortable sleeping.
The hotel is idealy situated, with good private parking right in the centre of Gerardmer. The rooms were spacious and quiet. The breakfast varied and plentiful, the service excellent. A very enjoyable break.
friendly helpfull staff looked like 5 star when we arrived heated outdoor pool very nice with bar reasonable prices.right in town by bars and restaurants but still quiet at night. seperate w.c. but extractor fan not sufficient so we had toilet smells in the room
Excellent hotel, superior room is beautiful. Nice village, hotel is near the lake Gerardmer. Worth more then 3 stars in our opinion. Owner was very interested in our opinion. Breakfastconcept is ridiculous, standard price is €16,- supplement of €8,- when you want eggs for breakfast. Better have breakfast at a local terrace for €6,-.....
nice hotel, nice location, nice ambience It was mentioned that the hotel would have a fitness room. The small room was located at the swimming pool area and the room also contained the sauna !! Obviously non of the equiment was maintained for years and half of the maschinery was not useable at all. So not usable at all.
Good hotel and fascilities, but rooms a bit run down. Nice bar with friendly staff. Breakfast not great rooms run down a bit, breakfast not great
I must say that the hotel is perfect... such a nice stay, I had a feeling staying at home --------- Il faut dire que l'hotel est perfect..... magnifique séjour, J'ai eu l'impression d'etre chez moi ..they have cheat me taking the 50%deposit on my credit card and invoicing 100%. More.. they said nothing debiting my card and I have payed 100% in cash, It can happen.. but now it's almost 6 weeks they dont want to get the money back and they are rude durnig the phone conversation, as well for me as for the booking company which have improve the swindle.. // .. ils ont triche en prenant sans rien dire le debit de 50% sur ma carte de crédit et demandant de payer 100% en espece, ca peut arriver .. mais il est maintenant près de 6 semaines, qu'ils ne veulent pas rembourser de surpaye et en plus ils ne repondent pas ni a moi ni a booking.com qui m'avait confirme leur mal fait. Par telephone la proporietaire tellemnt inpoli !!!
Despite the language problems (my German and their English) - between us we made ourselves understood. The food was excellent and the location beautiful and very quiet.
Internet connection was not available
The restaurant is superb! We expected the reception staff to speak English!
Swimming pool and garden are great, especially with children. Although practical with children, the apartments definitely need renovation, in particular carpets should be replaced.
this is a delightful hotel with all good services and an amazing restaurant, not to miss, truly amazing restaurant!!!
Very comfortable room and excellent restaurant We found it difficult to find
Nice room Wifi connection was very poor. only able to connect in hotel lobby
The unit we received was very spacious and had a small kitchen and dining area. The area were the hotel is located is very beautifull. We parked our car just outside the hotel and only had to walk a few steps to it. This is convinient when there is so much snow on the ground. once in the room we realized there were no towels, no soap or shampoo, and no toilet paper. We went to ask the front desk for these things and they were promptly given to us.
Good restaurant, large bedroom for a reasonable price, very quiet room ideal to rest.
Good value family room, dinner and breakfast were both excellent. Very big pool. First impressions weren't great - the next door property is very run down, the hotel is a bit scruffy but lots of refurbishment in progress. No shower in the room.
The room was excellent value, clean, exactly what i expected, and a good location. If i was confident of arriving before the close of reception i would use this hotel again. I arrived 2 minutes after reception closed at 9:00 and the hotel was in darkness. Fortunately the receptionist was still in the car park and directed me to the location of the key and room details (in another building, also in total darkness, i neverwould have found it by myself), so i would not recommend this hotel unless you are confident of arriving while reception was open. The curtains in the room were very thin which was nice because it meant you could look through them and see an impressive view. It also meant that anyone looking in from outside when the lights were on and the curtains were on can see into the room from the road outside the hotel.
The Location The hotel manageress was a bit curt, to the point of rudeness. Not far off being like Basil Fawlty.
Hotel very well located and friendly staff.
the owners are very friendly and discret, i would definitely stay there again on my prochain trip, and they speak english very well
Breakfast and main hotel good, staff helpful, garage security good annexe bit basic but functual, bar not allowed to serve drinks and restaurant now closed.
Very friendly and helpful staff. Great location. Very pleasant hotel.
Reception staff not particularly friendly
The swimmingpool and the emplacement, next to the Lac and near the city. I made the reservervation for one big bed, and there were two smoller. The personnel from the hotel, the recepcionists was all the time rude. All the rest OK.
Safe parking There was working going on. The Hotel lighting could have been better. Had a hard time finding it.
It was very close to the race I was taking part in and the manager arranged to have breakfast at 6:15 on race day instead of the normal 8-10am which was greatly appreciated. The shower head holder was loose which meant you had to hold the shower head when having a shower. The decor was a little outdated and the carpet on the walls is pretty novel.
super nice personal, good location, beautiful hotel - everything was just perfect! ;))) we liked everything very much :)
Staff pleasant and helpful Bar + computer access shuts at 9.30pm
Friendly staff/owners ; nice, honest breakfast although some fresh fruit would have been nice ; some rooms are still to be refurbished/renovated, which is also planned. Due to renovation, the bar was closed. (But Rome was not built in one day either)
Ideal location near to bars and restaurants. Very clean hotel, large rooms and good value. Breakfast quite expensive but room reasonably priced.
Very dark and un-welcoming room, although comfortable. Hotel lacked any character and breakfast was a bit disappointing in the variety of food available.
The staff is very helpful and nice. When choosing the type of room we want, I was attracted by the description in booking website that this room is "more spacious than the standard room". In fact, this room should be described as a "family room" with a semi-separate smaller room of two twin beds. So, since we are a couple without children, the extra room/space does not give us any real benefit.
Friendly, helpful English speaking staff. Good breakfast.
Owners were very pleasant. Hotel is currently being refurbished which meant not all facilties were available. Standard of rooms was good. Lack of facilities (see above).
Location of this hotel is very good. It is too expensive and the heating system is very poor.
Best Breakfast in a French 2* ever! Very friendly, efficient staff.
Convenient location for a good night out Nothing at all to mention
Friendliness and helpfull staff Epinal is not the most exciting city to visit.However very good for a stop on a trip to southern Europe
The Kyriad was clean and comforable and the staf most helpful. Coupled with a reasonable price.
perfect stay! the hotel is very nice,comfortable and clean room,new fresh bathroom. Good breakfast.Internet available.I advice it to everybody! everything was perfect!
Free wireless internet, very reliable. Ideal if you want to experience the mountains. Located on main road, so very noisy if you had to leave the window open for ventilation as we did. Too hot otherwise because of heatwave. This hotel would be excellent for a winter ski break, but not ideal for exploration of the major towns of the lower Alsace.
Friendly staff, good facilities. I came to the Vogezen to climb the Ballons on my bike. The breakfast provided a solid basis for these trips and the spa was a great way to relax after the trip.
close to the slopes (10 min by car), nice and fairly clean room. Go visit Le musee de mille et une racines in Cornimont :-)) It's unique! the staff was not particularly friendly ... if u want to use the sauna, don't forget to book it
Hotel room was very nice and had a very nice fresh smell everytime I walked in at the end of the day. The staff where very frendly and helpfull. We where told we could have breakfast and dinner at the hotel everynight for around 48 euros. I made it clear to the women sayin is that 48 euros for the whole week we are staying and I said that 3 times and she said yes for the whole week. Me and my friend thought happy days thats a bargin and at the end of our stay we got hit with a bill of 500 euros for both of us and that was for 5 nites stay with breakfast and dinner while we where told it only cost 48 euros for the week which makes it 96 euros for me and my friend, I regret paying it know because we got absolutly robed. When have you ever heard of such a ridiculous price of 500 euors for food for 2 people you would think we would be staying for a month.
very nice hotel , friendly staff
very friendly staff, clean rooms and good beds
Very friendly staff, excellent service, good restaurant
I slept very well and had a good breeakfast. That was all.
The food was excellent. Secure parking for motorbike.
location was quiet, and the food and service were very good, the room was also very good.
Spacious and comfortable rooms with very nice beds and bathrooms. For those traveling from the us, it is very similar in amenities to us hotels. Air conditioning was very weak.
quick reception.comfort of the room. very good food and service
No Internet acces
Comfortable and air conditioned rooms. Garage available. Restaurant on site. Good weekend rate paid through booking.com. Breakfast could have been better for price.
Beautifully stylish hotel in a beautiful setting. The staff ware very friendly and helpful. The restaurant was very good and the bar was very nice. The fitness was brand new and the swimming pool was nice. A refreshing place in the Vosges. At our stay, the spa was malfunctioning and wifi was in repair.
The location is very nice and the rooms were swish & in good condition, but small. Food for two adults could easily cost more than the room rate for a night. They charge additionally for everything including Breakfast and access to the Sauna and Spa. The staff were inconsistent with some very nice and some very angry people.
Very enjoyable surroundings, very nice pool, much above the usual hotel standard, good food Price for the 4 person room much too expensive, service at the restaurant a bit slow, especially with young childfre
Staff were without exception excellent and the dinner we had was both very good and very good value
Clean, comfortable room. Nicely furnished. Friendly and efficient staff.
Excellent food and staff.
cleanliness of hotel service in restaurant
very good food / value for money at restaurant
Great value for money! Great Breakfast!!!!!!!!!!!!!!!!!
good room. very conveniant. quiet you need french
Situation is very good because at walking distance of the center of Gerardmer. Good value for your money.
hotel is located on a noisy street. not what you expect in a holiday (mountain) resort.
The location overlooking the lake was good. The terrace and lounge areas were very well done, comfortable with a great view. The buffet breakfast was overpriced at 20 Euro per person. We would not expect a luxury hotel to run out of bread at breakfast. Only 3 or 4 tables were taken at breakfast and food was not replenished as it ran out.
This hotel is very nice. The furnishing and decor is attractive. Mr. Valentin (proprietor) takes care of his guests and makes them feel very welcomed. We were there for the StrongmanRun, and he opened his kitchen for us on Sunday night (usually closed for dinner on Sunday). The meal was delicious, and he paired it with a wonderful wine...nice. Thank you, Mr. Valentin. The bed was too firm.
Good quality restaurant rooms were not ready ( not clean) at our arrival (around 14h15)
Clean, comfortable, nice staff. Dinner was okay. Beds were uncomfortable, a big piece of foam
The receptions staff was wondeful, friendly and positive Mattress is a slice of foam. A bit tought on old bones.
Good breakfast. Clean and comfortable room. Bathroom ventilation either not working or inadequate. Water from shower spread over floor outside shower cubicle. Design problem?
Service of Rection staff was excellent Moved to smoking room which turned out to be disabled room, shower did not work properly.
Easy to find and close to the main shopping area. On site parking The number of people gathering outside to drink during the day and evening
Close to town center The food and the restaurant were rubbish and expensive. The room was tiny. The beds were as hard as rock. The smell of rotting fish coming from the bathroom the moment u entered the room was revolting. We would never stay there again.
Please see my article on Tripadvisor.co.uk Lack of English speaking television channels.
Location was central for the town Tramps outside, rats on pavement outside, hotel was dated
Clean pratical and good stop over. Close to bars, resturants etc. Shower was great, mirror in bathroom great from womens point of view. NO