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especially the personal attention of the management and the staff
Location and view from my room - to the top of the mountains. Comfort, although my room was quite small (however, not disturbing).
Comfort and friendliness
Beautiful location, friendly staff, clean mountain air, food, dining room views, bedroom with balcony No
Location on lakeside of Lake Thun is wonderful with most rooms having a marvellous view of the mountains,lake and marina.The rooms are very well furnished, of a good size and mostly with balconys, the two rooms we had the bathrooms were rather small . The staff are all very friendly and very sociable.
This is a very nice hotel in a beautiful location.
I liked location and the atmosphere in the hotel. The price in my opinion is excessive.
The service was excellent as usual, and the restaurant is first class. On a sunny morning the mountain view is spectacular
location hotel staff not very friendly. I didn't see any of them smiling. One waiter even argued with us on a mistake that his colleague made during our ordering for food. The next day his colleague apologized to us. Parking place too little and very busy. a lot of guests, not enough staff.
Very well equipped room for a 3-star hotel. The hotel was full and so there was quite a lot of extraneous noise - loud conversations in the corridor late at night. This is frequently experienced in hotels in German Switzerland. The very busy restaurant serves fine meals but I regret the absence of the Bircher meusli at breakfast time.
the rooms overlooking the marina are a must. The rooms at the rear of the hotel look out onto the roadway. It is worth paying a bit extra for the front rooms which look out onto the lake. Not a thing. Payment can be authorised by the reception staff in most currencieseven using your credit card.
The back side of the hotel (#220) received full visability from the outdoor bar tables (noise until well after midnight) and second hand smoke into our room nearly all day and until mid night from bar customers, hotel guests, and hotel employees who smoke nearly all day on the back side of the hotel. Would never stay on the back side again!!
The view from our room and the lovely terrace.
We loved the view of the Thunersee, mountains and Spiez city. The restaurant food was delicious and the waitress we had for both dinner and breakfast was so pleasant! We loved the peace and serenity of the hotel, our balcony, plus enjoyed walking to the Castle and the town. Yes, a friend had emailed us about getting together after we left Spiez and asked the hotel to give us the email. She even telephoned to the hotel from Zurich asking them to be sure to give us the printed email. They did print it and left it in our room box at the front desk. We noticed the paper in the box at checkout the next day, but no one even mentioned the message to us nor gave us the message that day or the day before. If we hadn't looked up and noticed it, we would have left the hotel without the information we needed. They saw us continually at breakfast and in the lobby, but didn't leave us a note or say anything about our having received a message.
I liked the professionalism and kindness of the staff. They were very efficient. I think the room charges are ^very high compared to some other hotels with similar specifications.
The amazing view out of the dining room while having breakfast. Very friendly staff!
It was very spacious comfortable with friendly staff but a little formal for our liking. The toilets cubicle in our room was screened with opaque material and it was possible to see verything that was happening in there because there were no walls separating the cubicle from the room.
lovely hotel. staff, room, garden, pool and location all great.
Great hotel! Beautiful surroundings and great views of them from the hotel. The food was very good and the staff very friendly and helpful.
Everything. It's also a great place to have dinner The swimming pool and wellness center is only open until 22:00. This is a pity, since it has glass windows with a beatiful view and would be great for swimming at night.
friendly staff and very elegant rooms I wish if they had a better gym
The hotel is modern, clean, excellent food and welcoming staff. Great views of the Alps from the balcony. The name. Dont be fooled by the name "Single". If you are not single, its ok to stay here! Initially I was put off booking this hotel for my wife and I holiday in the Alps, for fear of the hotel being full of singles, like a Singles bar, or club or something a little weird. However, this hotel is terrific! It was quiet, clean, very modern, and great facilities. I would stay there again!
All was just excellent!!!!
Restaurant, buffet breakfast, pool, wellness area, size of room
Cosy atmosphere, nice SPA and the excellent restaurant!
excellent and very friendly staff; excellent facilities and thermal centre, definitively the place to go to relax and enjoy excellent Swiss atmosphere
Old and worldy hotel - great view of Lake from LakeView bedroom - Staff were very helpful Hotel is a little older than expected - rooms could do with renovation - Dinner was expensive!
everything about our stay was excellent and we would have no hesitation in recommending it to others
Warm welcome, personal service, very nice restaurant with excellent food and good selection of wines.
We thought that the people were very nice. We did not arrive until late because of the very crowded trains due to the volcanic ash problem. They made us feel at home and we enjoyed our stay. We probably would have stayed longer if we had had a car. It seemed rather far away from public transportation.
The Hotel and surroundings, stunning
Very helpful staff. Breakfast menu very acceptable. Rooms overly heated. Windows were able to be opened, but bedroom had only a small window permitting little cross-ventilation. Doona that was provided with bed would have been fine in cold weather, but did not serve any purpose in the heat. A light sheet would have helped. But this is a very minor concern. Overall, the place was excellent.
I liked best the good size of the room, friendly staff, generous buffet breakfast, unique key entry system to the hotel and value for money. Solo travellers always get rooms without a good view and bad location in the building. It would have been nice if the hotel had single rooms over looking the beautiful Lake Thun.
Very comfortable and clean room with exceptional view of swiss alps. The staff was very accomodating and friendly. Breakfast was excellent. Town setting is beautiful, more relaxing than Interlaken with local winery producing some excellent vintages
An easy walk from the railway station and the boat service on lake Thun. Friendly family run hotel. Excellent breakfast. Hotel ideally located for walking, boat trips on lake and access to Thun/Berne. Spiez is a lovely village.
Convenient for station. Good view of Thunersee from balcony Restaurant/Bar closed on Wednesdays
Good service. Nice staff. Very clean. Enjoyed the stay a lot.
Large room with nice bathroom, cleanliness Breakfast could have had a better selection
Excellent location for visiting Spiez. Enjoyed the view and the fine dinner and breakfast.
Staff remembered our request for a room with a view of the lake and when one became available it was given to us without prompting. Absolutely spectacular, $1M view!
The food really was excellent, the view was fantastic, the owners and staff really are genuinely customer focussed. Room was a bit small. From a Health and Safety angle they could do to have the chambermaid put the bathmat at the other side of the shower door to show it opens both ways. By way of translation of the menu, photographs perhaps would be a great help, this isn't a criticism, just a thought.
The staff were very welcoming and courteous Not really
The view from our balcony. Breakfast is ok. Staff was helpful. Free parking. The area by the lake belonging to the hotel was not neat - the grass was high and there were tools spread all over the place!
View of the lake was excellent abeit noisy as it is situated on a main road and rail line Decor was original 70's and a bit worn. Interior walls had cracks and needed a coat of paint
views from balcony location nr train station. breakfast selection could of been improved. Corridor where damp was,nr room 105 smelt horrible when first arrived only improved slightly during stay. plus closing restaurant windows at night could been quietier instead slamming them shut late.
very friendly staff with excellent service. Rooms had outstanding views of lake Thun. Highly recommend this place to anyone planning to spend time at Interlaken region. The rail station is also close by and well connected!
Kindness of staff, expecially restraunt's madam. Very thanks for all staff during stay
Clean and tidy. Excellent food
Helpful, friendly staff. |Very comfortable, pleasant room. Room sometimes a bit chilly in the evening. Hot water availability variable.
Accommodating and friendly staff, clean rooms, comfortable bedding, hotel is located in a mountain-valley town, the hotel's restaurant charming terrace provides lovely views of the mountains. My family and I ate here for dinner and breakfast and gave the food raving reviews. After almost 4-5 days of traveling around and staying in many hotels this one was a breath of fresh air. It was clean, accessible, had good food, and friendly staff. Excellent value. No
The quiet surroundings/mountains. The excellent food and helpfull service. The lenght of the bed was too short for me.
Clean rooms, friendly staff and great central location for exploring the Bernese Oberland. The attached bakery and chocolate shop made it a great way to end the day with a treat. An absolutely wonderful family hotel. We would definitely come back to Hotel National. Just one minor thing... mushy pillows that needed to get folded into a ball to provide good neck support.
This was the 5th visit to the Hotel National in Frutigen for my now 90 year old father. He adores "his" room with a view of the mountains, the care and attention from the staff, the proximity to the railway station and certainly the restaurant and their chocolate shop! Not a thing.
Julia, and the wonderful dinners
Really kind staff, lovely room, scenery location.
Very friendly staff and excellent breakfast buffet. We found the hotel restaurant (for dinner) best in town.
I and my wife liked very much your hotel. It is a very good price/comfort ratio. We are very impressed by the position of hotel near of the lake, services and by the breakfast/diner room arranged in hunter-style manner.
Quiet and beautiful scenic location on Lake Thun with superb mountain/lake view. We enjoyed wonderful breakfasts with choice of dining room/al fresco dining. Bus and Boat service was great-we visited the towns and mountains around. It was perfect!! None...well, a lift would have been good as there were three flights of stairs to our room. We were able (just about) for this, but this beautiful location would be inaccessible to some people on this account.
Location is spectacular. Away from town but within walking distance of restaurants. Beautiful lake view. Exceptional treatment by staff/owners. Unfortunately for them located near highway and railroad but noise kept to a minimum by the hotel design.
EXcellent location right on lake. A short drive to major centres, perfect for getting away from city and still close to everything, but car is needed to get around. Nice large rooms and views over lake.
As we expected, the room was older and rather small, however extremely clean. The staff was very accommodating and the overall attention to detail in this hotel was impecable.
Very nice hotel with friendly, helpful staff. Great location with beautiful lake view. Enjoyed excellent breakfast on the patio.
Excellent hotel with superior rooms and balcony and a perfect mountain view and view to the lake Thunersee.
beautiful view of lake Thun small room
lake view no phone in the room, no iron, no tea/ coffee in the room. I am not sure why it is rated 3 star
Restaurant Room was hot like bad sauna, no air-conditioning, very expensive notice of location and hotel services. Not a hotel, i guess more like guest house.
The personnel of the hotel was very sulky! We had a very unpleasant incident at this hotel when upon returning from our daily outing we found our room open with the lights on and the door ajar! To our astonishment when we reported the incident to the person at the reception they just acted in a "I-dont-know-what-happened" manner and as if it was totally our problem. Apparently the maid didn't close firmly the door before locking it - the latch was out and you couldn't close the door without retracting the latch (unlocking) first. The other major disappointment was that the rooms are not on the lake but on the main inter-village road - very noisy - only the restaurant is on the lake. Every day the same breakfast - no vegetables.
The view and location of this hotel were very good, it was as I expected. The restaurant (dinner and breakfast) were excellent! The beds were very comfortable. We would certainly stay there again.