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Customer service was A+++. They were always helpful, cheerful, courteous & informative... Rooms were lovely, and location perfect - an easy walk to train station and market, as well as being next to the main street for shopping & boutiques. This was my third stay here, and I intend it to be my destination hotel when I visit again... Nothing to dislike...
good value for money the room service was a bit long
We liked the decor, the updated bathroom, the helpful staff, the breakfast, free wifi, and a good restaurant for dinner. Didnot like to pay for parking garage.
The bed was very comfortable and a very good shower. Our room did stink of cigarette smoke when we arrived. We aired it as much as we could and sprayed it with perfume, but in this respect it was fairly unpleseant.
The staff was very helpful. Luggage was not delivered at the airport for one of our group. They stored it for us even after we had moved on with our trip through France. We couldn't have been more pleased with their help. We would recommend this hotel to anyone.
the possibility of a guarded parking the possibility to have two single beds instead of just a double one
the location in the heart of the centre we did not have a bath, only a shower, but the friends we were with had one, so apparently, there are different room types for the same price, they should at least mention this and preferably give you a choice (I would have loved a bath, after the marathon we did on Saturday!)
The studio room was very nice, the staff were very friendly and the food was excellent!
The hotel was bright and modern The situation - it was difficult to find. The restaurant was closed so we had to go looking for somewhere to eat
The hotel was easy to find. Parking facilities good. Although this was on Nov.1., i.e. holiday in France with basically the whole city closed down, the hotel resturant was open and served excellent food.
friendly staff and clean and nic ehotel
Convenient location Shower didn't work properly and was very inconvenient
There was nothing that I liked about this hotel and therefore this section could remain blank. No restaurant on sunday evening. If this hotel has been refurbished as claimed then think again.
the room was very cool (thanks to the airco!). because of that you get a good night rest.
There was an on site restaurant which was great No Tea/Coffee making facillities in our room.
Nice and friendly staff. Close to the autoroute. Free parking space within the premisses. Little terrace in front of the building, annex to the restaurant. Keep in mind that this is a pass through hotel, located outside the city centre.
Quiet room No possibility to have dinner outside
Pleasant place for an overnight stay. Within reasonable walking distance of interesting town with choice of restaurants.
Generally what I expected but the three buffet menu was very good. I would recommend Balladins again.
The personal of reception
The design of the rooms was unique. Fabulous meal in gorgeous dining room. Very good service from staff. Bathroom small, only a hand shower. If bath had been fitted the other way round it would have been possible to have had a proper rain shower in the ceiling. This was a shame as only slight gripe about whole stay.
Interesting decoration Quality of dinner Simple design for little bathroom No individual reading light on head of the bed
expensive for what it was
A very expensive hotel with cute but impractical design, and rhe Internet connection was rotally useless.
helpful staff.The restaurant was superb if not a little pricey.The local towns were all closed due to the holiday period.
The staff were very pleasant, the food was good and the room very comfortable.
Pleasant waitress. Good room.
Location, comfort in rooms The restaurant was closed - even though we had stated in our reservation that we appreciate reservation of table for a dinner..... We visit france for your exceptionel food and vine, i.e. lack of service in the restaurant was dissapointing.
Cleanliness of the room and diner at the restaurant that was really good. The size of the room was a bit small for a hotel in this category
A very beautiful manor that has managed to keep it's originality (in the older rooms). The food was very good, if you like a more gourmet and expensive menu. Hard to find but worth it. No lift in the old section.
The Chateau was everything we could have hoped for and one of the best we have stayed at even though we travel through France regularly. One night was not enough. The dinner was incredibly good and excellent value. We chose a "comfort room" rather than the duplex as more in character. Would not have wanted to spend so much if we'd paid full price - the half-price offer was brilliant. I will not spend 20 euros each on breakfast anywhere! The mattress felt lumpy and not up to the standard of the rest of the room.
very quet and nice no
An exceptional hotel, one of the best we've ever stayed at No complaints at all
nice location, prestigious chateau
breakfast dog excrement in the garden on our private patio. Not being taken immediately to an appropriate room due to my mobility restrictions, and that I had outlined that in an email.
Room was great. Excellent property
new decorated rooms, great breakfast, excellent hotel
Very nice environment, good restaurant
The hotel and staff was really great! The dinner there was very nice and good tasting. It was located out in the countryside and was very quite at night. Really beautiful place surrounded by vineyards. Absolutely nothing, it was all great and would go back there again!
Room, patio and food were good. The front and reception area could be more attractive.
In a very nice location, the owner of the Maritonnes are great. and I will return to see them if i pass again in the Beaujolais.
the manager went out of his way to make our stay wonderful. NO other mortal could have been more helpful. All the staff were kind, caring and helpful.We even had an upgraded room at no extra cost.
You feel at home. Very friendly.
We found the hotel location great for exploring the Beaujolais. We were disappointed that our choices from the dinner menu were not available on 2 evenings.
The food The room furniture
We like the Dutch couple who runs the Hotel of which we have visited from their start 11 years ago and they still remember us even though there has been a slip of 2-3 years no, but maybe it would help if the servants at the restaurant could speak better English
Large room, & bathroom. Large & comfortable bed, nice garden view.+
This was a beautiful hotel. We booked an extra night as we were so impressed with it. We were upgraded to a superior room which was very spacious with balcony overlooking the balcony. I would thoroughly recommend the hotel. The dining room was excellent as well with a beautiful buffet breakfast. It is also easy to locate with good signage.
everything very well maintained and an obvious attempt to meet every need. International newspapers etc. Very nice greeting from staff and willingness to serve.
we liked the friendly approach of the staff , the position in the country and the closeness to Fleurie
The pool was great Extremely uncomfortable night due to heat. They could really improve the experience with air conditioning
Clean, welcoming small hotel on edge of town/village within easy walk of centre, rooms reasonable size, comfortable double bed
Very friendly; free WiFi
A nice freindly quiet hotel in a lovely area of France. Shame there was no mresturant.
The location in the vineyards and the owners attention to detail top quality linen and towels. A bonus on a very hot day was the delightful pool.
Excellent location, near the Fleurie village and vineyards, as well as others Beaujolais villages. Very calm. Good buffet breakfast. Free WiFi. Nice and strictly non smoking room. Cleanliness. Very nice stay. The hotel should offer some food to dinner. We suggested them to offfer a light menu, like soup or salads, and cheese and wine, of course..
We were welcomed warmly on arrival by the owner Mme Despres. The hotel does not provide evening meals so Mme Despres recommended a local restaurant and kindly booked a table for us, The food there was was excellent. The hotel itself is high standard, in a nice setting and had comfortable beds . We did not have time to enjoy the pool or the sauna. We enjoyed our stay albeit brief. I would go back there.
Very clean tidy, and all we needed
Friendly welcome and nice restaurant with good cooking None
A very friendly atmosphere and staff, made to feel very welcome and would return.
Close to the motorway therefore ideally placed for an overnight stop. Very easy to find. Bar not open until 7pm on Sunday.
Room was a good size with a small seating area. Breakfast was nice and filling. Staff were very friendly and informative. The hotel advertised itself as having WIFI, it did not. When pointed out to staff they made it clear it was always acting up.
Hotel was close to train station, the staff friendly and the room was clean and comfortable. All within easy reach of main street for shopping and restaurants. Good atmosphere downstairs in bar Walls a bit thin if guests in neighbouring room noisy
Hotel was clean, central and attractively priced. Hotel is located above quite a busy bar and on a main road, so could be quite noisy. Steep spiral staircase to rooms not great for young children.
Food quality. Staff very friendly and attentive Uncomfortable bed.A Small double..mattress too soft
Excellent food in the hotel restaurant, friendly staff, nice building.
Convenient for a stop-over. Room very tired and whole place in need of redecoration and upgrading. Restaurant had no simple meal options and a bit pricey.
Lovely peaceful setting. Provided what you needed and the beds were comfortable and room clean.
Excellent hotel with very friendly staff. The food is very good and it has a great atmosphere.
Excellent friendly staff. Cleanliness excellent. Character of hotel excellent. None
Ease of access from motorway. value for money restaurant. Very helpful staff and child friendly.
We used the hotel as a "pit stop" on our way from marseille to paris. it served it's purpose as that and only that. bed was comfortable. Advertised wifi did not work in the room and we had to go to the lobby in order to get it working. bathtub/shower was too small and my partner slipped and almost seriously hurt herself. toilet was too high off the ground and when sitting on it, feet could not reach the ground. contruction somewhere in the building started early and woke us up.
all its a little difficult to find it
Excellent location close to motorway but a short walk to town. Room had slightly musty smell
It's near the highway and there is airco -
Clean, convenient, nice staff
Staff very good and a good restaurant over the road, easy to find and close to the autoroute. Hotel a little bit dated in the bed rooms, needed a a coat of paint and the bathroom light needed changing , but ok
Easy, secure parking. Clean, comfortable room. It would have been good to be able to have an aperitif in the garden or in an inside bar before dinner.
Location Unmanned at night: internet should have alluded to this. Telephone misdirected to a sleeping guest! Emergency night time number unanswered. Could only access 1 of 2 booked rooms (for the children) so had to sleep in car park. Unable to purchase an additional room because of 'technical difficulties'. Car park unlocked/open all night. The room stank of cigarettes. Heater did not work in the bathroom.
Convenience An English channel (bbc News / cnn) would have helped