Guest reviews
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All Reviews
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Couples
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Solo
Overall Rating
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8.4 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
7.3 "Good service."7.8 "78% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." 7.3 "73% werehappy with the shuttle service ." -
4.9 "Inconvenient location."2.3 "
Not enough parking facilities , according to 77%." -
4.4 "Internet is poor."
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4.3 "Rooms are not good."0.4 "96% thought they were
poorly maintained ." 4.2 "58% saidrooms were dirty ." 1.8 "82%complained about the bathroom ." 1.9 "81% foundproblems with the furniture ." 2.2 "78% said thebathroom was dirty ." 3.8 "For 62%, therooms looked old ." 0.9 "Air conditioning was criticized by 91%." 1.7 "83% hadproblems with the shower ." -
3.6 "Not very clean."4.2 "58% said
rooms were dirty ." 2.1 "79% thoughtit was rather dirty ." 2.2 "78% said thebathroom was dirty ." -
2.6 "Horrible vibe."2.8 "72%
criticized the unstylish hotel ." 1.2 "For 88%, thelobby entrance was sub-standard ."
Overall Rating
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8.7 "Breakfast is good."
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6.8 "Service is ok."7.0 "70% said the
reception staff was great ." -
4.7 "Inconvenient location."2.2 "
Not enough parking facilities , according to 78%." -
4.4 "Rooms are not good."4.1 "59% said
rooms were dirty ." 0.3 "97% thought they werepoorly maintained ." 1.9 "81%complained about the bathroom ." 1.9 "81% foundproblems with the furniture ." -
3.5 "Not very clean."4.1 "59% said
rooms were dirty ." 2.0 "80% thoughtit was rather dirty ." -
2.4 "Horrible pool."
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2.0 "Terrible amenities."1.8 "82% thought the
building wasn't nice ." 0.9 "91%complained about the elevator ."
Overall Rating
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8.0 "Breakfast is good."
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7.1 "Good service."7.6 "76% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." -
4.8 "Inconvenient location."2.6 "
Not enough parking facilities , according to 74%." -
3.3 "Rooms are not good."3.8 "62% said
rooms were dirty ." 0.3 "97% thought they werepoorly maintained ." 1.8 "82%complained about the bathroom ." 1.7 "83% foundproblems with the furniture ." 1.2 "Air conditioning was criticized by 88%." 2.1 "79% said thebathroom was dirty ." 4.6 "54% thought thetv was sub-standard ." 3.5 "For 65%, therooms looked old ." -
3.2 "Generally quite dirty."3.8 "62% said
rooms were dirty ." 2.0 "80% thoughtit was rather dirty ." 2.1 "79% said thebathroom was dirty ." -
2.6 "Horrible vibe."2.9 "71%
criticized the unstylish hotel ." 1.2 "For 88%, thelobby entrance was sub-standard ." -
1.6 "Terrible amenities."1.5 "85% thought the
building wasn't nice ." 1.2 "For 88%, thelobby entrance was sub-standard ." 0.6 "94%complained about the elevator ."
Overall Rating
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8.3 "Breakfast is good."
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7.6 "Good service."8.1 "81% found the
staff to be very friendly ." -
5.7 "Average comfort."5.9 "
Beds were acceptable for 59%." -
5.0 "Location is acceptable."2.3 "
Not enough parking facilities , according to 77%." -
4.9 "Rooms are not good."4.5 "55% said
rooms were dirty ." -
4.0 "Not very clean."4.5 "55% said
rooms were dirty ." -
1.8 "Terrible amenities."1.7 "83% thought the
building wasn't nice ."
Overall Rating
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8.8 "Good value."
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8.4 "Breakfast is good."
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7.3 "Good service."7.9 "79% found the
staff to be very friendly ." -
4.7 "Rooms are not good."0.8 "92% thought they were
poorly maintained ." 4.3 "57% saidrooms were dirty ." -
4.4 "Inconvenient location."2.1 "
Not enough parking facilities , according to 79%." -
3.6 "Not very clean."4.3 "57% said
rooms were dirty ." -
2.5 "Horrible vibe."
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1.8 "Terrible amenities."1.7 "83% thought the
building wasn't nice ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
Kind of a scary area. Clientele a little scary too
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8.8review from
Our room on the top floor was beautiful, and perfectly comfortable. The staff was friendly and helpful, and the location was A+ for our event at the Grand Sierra. For the money, it was a great option for us! There was a little spotting on the bathrooms walls. Our room was missing a shower curtain when we got there, though the front desk was quick to fix it once we brought it to their attention. Overall the building seemed pretty old with some surface issues.
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4.5review from
Service with a smile most of the time. Business/meeting room available. Nice location near the hospital, airport, freeways which makes it convenient. Not enough parking available. Our "disabled access" room didn't have an easy-access shower/bath. Poorly maintained (lights burned out or missing bulbs, water leaking into our room from the floor above, cable tv not working, a lamp and the coffee maker were not plugged in). The entire interior needs a refresh from the hallways to the carpets to the rooms.
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4.0review from
Good price Bad neighborhood
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2.2review from
Little black curly hairs were all over the bed sheets. I complained to the front desk and they switched us over to the quality inn, which is right in the same parking lot and apparently owned by the same company.
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4.0review from
Whirlpool Smelled like smoke
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8.8review from
Rooms clean and comfortable. Breakfast good was good. Pool had been repaired and was a nice addition. They finally did enough enforcement that there was no cigarette smoke in halls and rooms. When we had first stayed there was strong stench of cigarettes and marijuana everywhere but now that is gone. Thanks. Staff person upon check in was curt and cold, almost rude. Since the last we stayed there they had crammed all breakfast into one shared unit between 2 hotels so food ran out and staff was 1/2 as large so running full time and still running out of food items. Very little room to seat guests and lines waiting for the one toaster, the one waffle iron, etc. This was our 3rd stay and finally someone explained how to sign up for rewards. Even at that the staff continues to act like it is some well guarded secret.
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3.7review from
Breakfast was yummy! The carpets were filthy, and there was a weird smell in the hallways-- something like way to much air freshener or something. We did have a good sleep, which is what we were looking for, but the cleanliness issue just made us feel like we wanted to get outta there as soon as possible.
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3.4review from
location ceiling falling in and water stains; elevator lights not working; sink hot water just a trickle; at first check in front desk female rude and mean, other staff very nice; no blankets;
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8.8review from
desk staff was friendly and helpful. Breakfasts were excellent and breakfast staff was incredibly efficient even when an overwhelming crowd existed. Bed was comfortable and tv was nice supposed to be nonsmoking facility, but smokers in the halls every night and pretty overwhelming. Luckily the aircon was fed from outside so with it on we could fend off the smoke. Maid forgot towels.
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2.0review from
Nothing Old smelled like pee
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2.8review from
Location was easy to access Everything about this hotel was worn out - carpets, furniture, facilities, etc. Was a bit un-nerving to stay given it's poor condition. Breakfast consisted of artificially flavored strawberry waffles (what's wrong with plain waffles with syrup?), flavorless eggs, and ham that you had to ask the kitchen staff for because the pan was empty. Coffee pot was empty as well. Kitchen staff was behind closed doors visiting with each other and gave me a dirty look when I interrupted them to ask them to refill breakfast. The office was unstaffed and closed when we arrived at 7 pm with a sign on the door to go to the hotel next door to register. Perhaps that should have been our clue...
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2.0review from
Not too much. What didn't I like. The first thing when I checked in the clerk made a photo copy of my credit card that I wasn't comfortable with, the people sleeping in the lobby every morning and the police arresting the woman in front of the lobby the day that I checked out. Those are just some of the things that I didn't like. If you would like me to tell you more, call me. I would never stay here again.
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9.1review from
The room was very modern and lovely barring a plumbing issue with the sink The property outside the room was was understandably going thru a renovation, it looked old and dated in need of serious love and attention.
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5.0review from
pool was nasty ordered three rooms and they were divided up i don't usually complain and being from out of town im not sure if this was a great deal for the money or not the breakfast was okay though and that saved us some money the staff was very nice pool was nasty hair floating in it and smelled funny ordered three rooms and they were divided up i don't usually complain and being from out of town im not sure if this was a great deal for the money or not.
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8.8review from
Our room on the top floor was beautiful, and perfectly comfortable. The staff was friendly and helpful, and the location was A+ for our event at the Grand Sierra. For the money, it was a great option for us! There was a little spotting on the bathrooms walls. Our room was missing a shower curtain when we got there, though the front desk was quick to fix it once we brought it to their attention. Overall the building seemed pretty old with some surface issues.
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8.8review from
Rooms clean and comfortable. Breakfast good was good. Pool had been repaired and was a nice addition. They finally did enough enforcement that there was no cigarette smoke in halls and rooms. When we had first stayed there was strong stench of cigarettes and marijuana everywhere but now that is gone. Thanks. Staff person upon check in was curt and cold, almost rude. Since the last we stayed there they had crammed all breakfast into one shared unit between 2 hotels so food ran out and staff was 1/2 as large so running full time and still running out of food items. Very little room to seat guests and lines waiting for the one toaster, the one waffle iron, etc. This was our 3rd stay and finally someone explained how to sign up for rewards. Even at that the staff continues to act like it is some well guarded secret.
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8.8review from
desk staff was friendly and helpful. Breakfasts were excellent and breakfast staff was incredibly efficient even when an overwhelming crowd existed. Bed was comfortable and tv was nice supposed to be nonsmoking facility, but smokers in the halls every night and pretty overwhelming. Luckily the aircon was fed from outside so with it on we could fend off the smoke. Maid forgot towels.
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9.1review from
The room was very modern and lovely barring a plumbing issue with the sink The property outside the room was was understandably going thru a renovation, it looked old and dated in need of serious love and attention.
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6.0review from
Kind of a scary area. Clientele a little scary too
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4.5review from
Service with a smile most of the time. Business/meeting room available. Nice location near the hospital, airport, freeways which makes it convenient. Not enough parking available. Our "disabled access" room didn't have an easy-access shower/bath. Poorly maintained (lights burned out or missing bulbs, water leaking into our room from the floor above, cable tv not working, a lamp and the coffee maker were not plugged in). The entire interior needs a refresh from the hallways to the carpets to the rooms.
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4.0review from
Good price Bad neighborhood
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2.2review from
Little black curly hairs were all over the bed sheets. I complained to the front desk and they switched us over to the quality inn, which is right in the same parking lot and apparently owned by the same company.
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4.0review from
Whirlpool Smelled like smoke
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3.7review from
Breakfast was yummy! The carpets were filthy, and there was a weird smell in the hallways-- something like way to much air freshener or something. We did have a good sleep, which is what we were looking for, but the cleanliness issue just made us feel like we wanted to get outta there as soon as possible.
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3.4review from
location ceiling falling in and water stains; elevator lights not working; sink hot water just a trickle; at first check in front desk female rude and mean, other staff very nice; no blankets;
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2.0review from
Nothing Old smelled like pee
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2.8review from
Location was easy to access Everything about this hotel was worn out - carpets, furniture, facilities, etc. Was a bit un-nerving to stay given it's poor condition. Breakfast consisted of artificially flavored strawberry waffles (what's wrong with plain waffles with syrup?), flavorless eggs, and ham that you had to ask the kitchen staff for because the pan was empty. Coffee pot was empty as well. Kitchen staff was behind closed doors visiting with each other and gave me a dirty look when I interrupted them to ask them to refill breakfast. The office was unstaffed and closed when we arrived at 7 pm with a sign on the door to go to the hotel next door to register. Perhaps that should have been our clue...
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2.0review from
Not too much. What didn't I like. The first thing when I checked in the clerk made a photo copy of my credit card that I wasn't comfortable with, the people sleeping in the lobby every morning and the police arresting the woman in front of the lobby the day that I checked out. Those are just some of the things that I didn't like. If you would like me to tell you more, call me. I would never stay here again.
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5.0review from
pool was nasty ordered three rooms and they were divided up i don't usually complain and being from out of town im not sure if this was a great deal for the money or not the breakfast was okay though and that saved us some money the staff was very nice pool was nasty hair floating in it and smelled funny ordered three rooms and they were divided up i don't usually complain and being from out of town im not sure if this was a great deal for the money or not.
