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Location was good for our purposes of the visit.
The cleanliness of the facility was my main issue. As for design, the property was definitely out dated. It served our purpose, but in future we would look to stay at cleaner and more updated hotel.
Pleasant and helpful staff, attractive property.
I am a big supporter of Marriott and Residence Inn. This property was a little disappointing because it is showing it's age and is in need of repair/upgrades (interior doors not closing, loud rattling bathroom fans, etc). We will always stay at R.I. when we can, (we love the 2-bedroom suite) but we thought you should hear some constructive criticism.
Dirty hallways and stairwells.
The room was nice and spacious. I was surprised that there was a bottle of water on the counter that the hotel charged an additional $3.50 for if used. I feel it should have been complimentary. I had a very scary experience with a young Hispanic male jumping at me yelling as I opened the door to leave. I yelled and he jumped back and I slammed the door. My husband immediately went out to look for him but he was gone. I told the receptionist when I left. I wasn’t sure if he was trying to scare someone he knew and got the room wrong. I also don’t know if he was one of your employees who was playing a prank on a housekeeper and got the room wrong. Maybe you can look at the camera footage to see. It happened yesterday around 10 a.m. or so. 5/14. I think my room was 239 but not 100% sure. I’m 68-years-old and it scared me a lot.
Charged $100 for pets. Not listed in ad. We kept dogs in car. Too much for 1 night.
Discover the comforts of home awaiting you at the newly renovated Residence Inn Reno, where you'll embrace free Wi-Fi, outdoor pool and a premier location. Our free shuttle runs to and from Reno-Tahoe International Airport, M-F 8 am - 5 pm. Our hotel is close to downtown, University of Nevada, Reno and Reno-Sparks Convention Center, perfect for conducting business. Following an eventful day, spread out in our apartment-style suites boasting flat-panel TVs, ergonomic workstations and separate areas for living and dreaming. Whip up home-cooked meals in our fully equipped kitchens, and start your day on a delicious note with our free breakfast buffet. For an invigorating workout, utilize the cardio equipment at our 24-hour fitness center and play ball at our Sport Court®. Planning an event? Elevate intimate conferences and celebrations with our 200-square-feet venue and versatile AV equipment. For work trips and leisure getaways alike, breathe new life into extended stays at Residence Inn Reno.
based on 46 reviews
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Most Popular Landmarks
- Wolf Run Golf Club 1.8 mi
- Meadowood Mall 2.7 mi
- Bartley Ranch Park 3.2 mi
- Fun Quest 6.2 mi
- Nevada Museum of Art 6.3 mi
- Washoe County Library 6.3 mi