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in the city center when we arrived at 2pm we were told that our rooms were not ready and that we should come back in 30 minutes: which we did. Our rooms were still not ready but people that had just check-in had access to their rooms!. When we checked-in why the cleaning ladies were not told to do our bedrooms prior to any other bedrooms since we had arrived? I complained in the afternoon that we were missing some kleenex in the bathroom, when we came back in the evening there was still not kleenex in the bathroom so I went downstairs to ask for some kleenex and was told to wait for a young lady who had by then gone to get me some kleenex. I waited and waited to hear that she had gone up to our bedroom directly and woke up my husband!
Comfortable, clean, attractive. Location is excellent. Room was a bit small. Front desk staff were very helpful.
Excellent location the room was a bit small, it was difficult to open a second suitcase.For internet connections they charged 5 Euros per day
it was very easy to switch on the Pay TV, even if you didn't do it.
nice location, good breakfast, clean Our room was located in the middle of the building with no view toward the outside.
Clean, comfortable, big room with king size bed. Kitchenette in the room was very useful to live with children. Good value for money. Supermarket is located near hotel. Without the menager the staff in registry could not understand our booking.com reservation and speaks poor English.
Location fine. Nice and fast handling at check-in and check-out. Nice and tidy room. No Internet access without payment. Preparation and serving time in restaurant far above acceptable level.
room, breakfast no information about the special rate, that minibar was included from the service staff and the location closed to a highway and poor connections to public transportation
close to downtown Schwerin
The staff at the reception was not very kind
Comfortable modern hotel with frequent bus service into Schwerin centre. Bus stop 5 mins from hotel and 1 day and 2 day tickets available at hotel reception. Disapointing overpriced breakfast
The fruittable at the checkin is excellent. the room 601, that we staied in has a cool look but very functional.
near old harbour and downtown Wi-Fi didn´t work
Central placing, very calm very good valju for the money no
small old hotel near of city center No internet access which I needed for work.
Nice view from my room window, comfortable room and bed, excellent breakfast No
We liked the lokation close to the harbor and walking distance from the old town centre. The bathroom was spacious and newly renovated. The breakfast was excellent with o lot to choose from. I would have liked a refridgerator with cold beer in the room. We didn´t get the wlan for Internet to work, although we were told it should work in the room.
A very pleasant hotel, near the old harbour, and not far from station or town.
central location All the carpets (in the corridors & our room) where really dirty and the bathroom was also dirty. The room itself was very basic and didn't make us feel at home at all. When we wanted to have a shower in the morning, the water was freezing cold and we were told that the heating had failed and someone was just about to fix it. We waited approximately one hour but finally had to get going so ended up having cold showers. When we mentioned this to the hotel staff, all they said was 'oh sorry' but didn't offer any compensation or anything. It didn't feel like they cared at all.
Good price for a nice location. Very bad internet connection, it took me ages to read my email. Parking your car can be a problem, the hotel has no parking space so you must try to fit it in somewhere in the busy neighbourhood.
It was easy to walk from the train station, and the hotel had a great view of the harbor. It took less than 10 minutes to walk to the town square. It was necessary to sign up for breakfast in advance, and the elevator was locked from 10:30 p.m. until 6 a.m. We did not come in after 10:30 but the directions to the stariway were complicated.
I had a spacious room, very nice!
Very friendly andflexible staff Boring rooms
Peace and quiet, excellent food.
the area and the location. very nice invierment.ecxelent cheff restaurant.very unique hotel as no air condition might be problematic in hot summer days
nice surroundings, good atmophere. Nice and clean
The hotel is well situated on a lake with good views and is very quiet. The staff are all friendly and helpful and the restaurant serves both good dinner and breakfast.
It was a comfortable hotel in peaceful surroundings. Comfortable bed and good restaurant. Big bathroom with separate bathtub and shower. In our house (rooms are in separate buildings) we also had terraces to enjoy the sunset. Heating was working. Wifi was not working properly. Only liquid-soap in the bathroom, everything else you have to ask for. Bicycle rental too expensive, would have expected a free rental from a 4 star hotel.
Location and excellent restaurant
Everything was fine. A real high quality hotel Nothing
The place was wonderful. Beautiful lake from it. Very clean and confortale. A little bit far from the city center, but with a car is perfect.
Location to train station and so close to city centre
Ok. Easy to find in darkness with a car.
room was too hot and very noisy because we had to leave the rwindow open
very close (30 sec walk) to the train station. helpful and friendly reception staff.
Excellent breakfast! Friendly staff, and fantastic view from our room
Hotel was close to the train station and close (5 minute walk) to the main part of the city. They gave complimentary transportation tickets to use while staying there.
The hotel is conveniently located next door to the train station in Schwerin. Nothing.
The location for me was very good, since i was staying for only two days and needed to get to the central station very early in the morning. The hotel also gave me a free bus pass, I didnt even ask!
Convenience of situation. The free use of local buses and trams as part of the booking is a real bonus Food mediocre and restaurant service could be better
Comfortable hotel (in a formerly warehouse I presume); nice room with bathroom with bath; friendly staff; excellent dinner; sufficient breakfest;nice and quiet location at a lake; distance to town and castle acceptable. No cooled minibar in a 4 star hotel is not acceptable to my opinion; the environmental friendly reason is not valid when there is no automatic light switch off in the room and the hotel is bathing in light all night! Car parking place is sometimes completely occupied, so could be a bit larger.
The room was large and good.
Friendly, helpful staff, comfortable room and good facilities - a comfortable and relaxing stay. The hotel was a pleasant place to spend time. At times the staff seemed very busy and I felt a little overlooked. The hotel was further from town than I expected - not its fault, but perhaps lack of clarity in information.
friendly staff, great location, bike hire
Good spacy rooms. The breakfast was good, but the staff was overwhelmed with many guests having breakfast at the same time. So the buffet was always missing essentials (rolls, plates, etc.) and not enough tables for the guests
Design of hotel, size of rooms, good breakfast bufffet. Restaurant was very full and the staff seemed to be overworked at both breakfast and dinner
Very good food and breakfast
The helpful and effifcient staff
We had 3 dinners during our week's stay which were excellent. However, the choice of menu was very limited, which meant that we had to eat out on the other evenings. The terms of our booking did not include breakfast. We had breakfast on only 3 days of our week's stay but were charged for 7days. This was rectified when I compained. Also, the booking for our stay in September was made in January, on arrival we were allocated a room in the hotel's annexe on the second floor without a lift. On complaint, we were given a very nice room in the main hotel.
Lovely location and friendly hotel
We received a large suite in the apartment building next to the hotel. Large bathroom and lovely bed. It was on the first floor overlooking the lake. While a bit old and a little worn, we were very happy with it. A faint smell of stale cigarette smoke, but that is almost unavoidable in Germany.
The decoration in the rooms and throughout hotel was a traditional design which I really liked. The location was excellent for exploring Schwerin and the surrounding area. The secure car park was great. The staff were always friendly and helpful at reception and in the restaurant. The meals in the restaurant were a high standard. There was a little confusion when we booked in as I had booked a room with two beds (for me and my son) but we were give one double bed. When I told the reception that I needed two beds, we were given a family room.
The setting was lovely. the room was great and the food in the restaurnt delicious. the staff couldnt do enough to help. A wonderful 3 days
The staff was very helpful and friendly I found the bath dangerous. the lendge was too wide and the bath was too slippery, I had difficulty getting out of the bath safely. I did mention it to the the reception staff.
Location Limited parking off street
Great location, short walk from the station and in front of one of Schwerin's beautiful lakes. Really helpful and friendly staff and the food in the restaurant was top class. This is the place to go if you want to treat yourself to a bit of luxury for a nice stay in Schwerin.
Simply outstanding hotel, one of the best of its kind that I've ever stayed in. (And near a terrific town, too). No, though German hotels do not copy the welcome English practice of supplying tea and coffee facilities in the room
Nice poolarea. Great breakfast. The hotel is placed at an industrial area - so there is nothing to see close to the hotel
Children's toy area Location
Facilities are first class, food good and reasonably priced Th hotel name is the Ramada! so a bit of confusion on my part looking for Best Western. Also the location in an industrial estate really lets it down
Meal, sauna, swimming pool . I did not like the location of the hotel. It was not in a good surrounding.
Very Good hotel and very nice people.
Im allergic to smoke. because af that it is a problem that yuo have to pass though a smokingarea to rich the reception or go to yor room. It would be very nice if it was possible to avoid smoke on your hotels.
it is a nice and freindly hotel and the staff is excellent non
Everything was perfect! Very clean and comfortable room, very nice staff, the best breakfast we ever had in such hotels. Pet-friendly. Excellent place for the overnight stay. Pool was fine but sauna didn't work in the morning.
Spacious and clean rooms for a very reasonable price. Good buffet breakfast. Location is very odd; in the middle of nowhere (10 km from expressway) and in a small industrial zone.
Welcoming and friendly personell. Parking on site. Clean and functional rooms. Proximity to town. Good breakfast. No other facilities available e.g. restaurant, bar, communal room. No English speaking TV programmes e.g. Sky news or CNN. Everything was clean and functional but not very inviting.
The quietness. The walls were thick enough so no noise traveled through. Hotel located in a hof and there is a sound/fire door between the lifts and the rooms. The courteous welcome and jhelp(much needed) with the parking of the car as the space is very narrow. Hotel appeared to have acted promptly to my request that the Dom/Tourist office be notified that the times it was open on Easter Monday were not displayed. By the time we returned to the Dom the man in charge was addressing this issue with a helper. The bedroom lighting was superb. The bedside lamps could be adjusted and they had full strength light bulbs in them, this was the best lighting we had in a four night variety of hotels over the Easter break. The check out was effiecient and politely handled as there were many problems with the phone line for credit cards and there was a queue waiting to pay. The level of consideration and helpfulness from the staff was a pleasing and positive experience. I felt that the on line photos gave a misleading impression of the position of the front of the hotel in relation to the Schloss. It is a very cut off Schloss and I see that the logo reflects this but not the photos. I also thought the map offered was inadequate(no street names)
Helpful staff, convenient location (bus stop right in front of hotel), good breakfast. Mattress was uncomfortable
the big room, in the city, breakfast was good, nice staff
The staff were very friendly
Across the road from train station. A lovely city to explore especially the schloss, lakes and art gallery.
Room is clean and relatively silent. Price is good, but breakfast is definitely too expensive: better to bring something on your own
Good location, car parking not far from the hotel, the serves commensurable to price Too much noise, and absence of air-conditions
very nice hotel. clean, and great location.
Nice breakfast. Payment by credit card no problem. No Lift. Room very small
The hotel was very handy for location and nice walk around lake to the town. The staff are extremely friendly and welcoming and we enjoyed the food in the restaurant every effort was made to make our stay nice. It didnt have a lift which may affect some people
This hotel has a very convenient location near the main railway station but is also within easy reach of the city centre and old town. The room was very small.
room very nice, a little bit noice from the street eating in a hotel restaurang is waisting of time. And it`s far too expensive compared what you get elsewhere.
Very convenient for station, with pleasant walk along lake into town centre.
The hotel was beautifully renoved, freshly painted and clean. Good bedding, bathroom and room facilities. Fantastic location. No, did not find anything I didn't like. It is a very comfortable hotel.
The staffs kindness and excellent services.
efficiency of staff,very clean and tidy facilities. evening meals were not the standard of a 4 star hotel
Cleanliness is very important, and it was fresh and nice. When waking up we could see apple trees and grazing horses just outside the window. I didn't like the pillows. It's also a little out of the way from Schwerin.
Wismar is a lovely town. Bathroom was clean. Very uncomfortable beds could feel the springs even kids were complaining, no internet connection as stated on website. I have stayed in much more comfortable hostels.
good nice and clean place to stay.
Good service,breakfast Don't speak English
Room facilities were OK. Staff speak English rather poorly. Room was clean but surroundings of the hotel was not (terrace).
Nice and clean Small problem with language, non english speaking personal.
breakfast was ok for it's price
Pretty square. Lovely breakfast. It's not a hotel.