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Superb staff - some of the friendliest I´ve encountered. Breakfast finished at 10; restaurant closed on sundays (!)
Style of the hotel especially the bedroom. The availabilty of the garage eas a bonusu No
Very easy to find - great location. Very nice staff.
Location is central: close to the railway station, but far enough not to hear and see those people grouping near the station. Also very close to tourist office, old town and Hotel de Ville (just in front). The room was great - spacious, with a comfortable sofa in front of tv, a desk, enough room to even have a morning gymnastics)). It was very quiet which is definitely a plus! Beautiful lobby. The price af breakfast 18 euros is too high.
The location was just where we needed to be. The front desk was very professional and helpful.
Centrally located and very pleasant surroundings
Location is fantastic, and the hotel staff friendly and helpful
Great staff. Great location. Seems to be run down and needs a face-lift internally.
Staff - very friendly and helpful
The hotel is right in the centre of Tours so very convenient for sight-seeing, restaurants and shopping. It is also close to the train and bus stations. It was clean and comfortable. Parking is very limited - there is a public carpark nearby but it was very full and we were lucky to get a space. The room we had was comfortable but being at the top of the hotel, it was dark with only one small window - a draw back on a sunny day.
The hotel room is newly renovated. It located very close to the Train Station (within 10 minutes walk) and the shopping centre (within 3 minutes walk) of Tours.
The cost of the room reflected the location and quality of the facility, Suitable for a budget stay in a family type trip. The location is out of the town of Amboise - so a car is needed to do any activities. The facility is unfinished, drains are open, footpaths not sealed, roads have potholes, Walkways to front door were not sealer, so the mud from outside finished uo inside. The furniture is pacrical, but poor quality. Privacy for each couple was a problem. Adjoining beedrooms not a good idea (noisy)
Very clean appartments with good services No English channels on the tv
Quite good value/price ratio which makes all the bad sides look unimportant. New development, clean and new furniture. Reasonably sized rooms. Convenient location if you want to visit chateaux by driving. Kitchenette with microwave and dishwasher. Underdeveloped site (Oct 2010). Parking quite far from accommodation (from 300 to 500m). The apartment had a small kitchenette but there were absolutely no utensils or even a glass or cup for tea/coffee. I had to beg at the reception to lend two wine glasses which one would consider obligatory in a French hotel.
The studio apartment rooms exceeded all our expectations for size, comfort and fixtures & fittings. The fact that you can't park outside the rooms adds to the peace and quiet of the place. We did not use the restaurant but bread and croissants are available to order from reception at extrememely reasonable prices. We found nothing to dislike
Note that there is no restaurants at the hotel.
The apartment was very modern, very comfortable, very new and well equiped for self catering holidays. It is an ideal location for visiting the Castles of the Loire Valley, canoeing on the Loire or Cher rivers, or exploring by bicycle. The resort is not finished yet and therefore on-site facilities are, at present, very limited. However, the facilities of Amboise are only 3 to 5 minutes drive from the resort.
Nicely designed interior (more than we expected and were pleased). Friendly and helpfull staff. Good value for money. Nice location. Was hard to find, it will be useful to have more signs on the way.
The apartment layout with quite well equipped kitchen was great. Quite comfortable and plenty of room. The location. It is a bit far from Amboise and is a little inconvenient if you want to nip into town. Also a little sparse, but obviously new, so will likely improve in facilities and layout.
the location and the comfort
Good for families. Apartments are amazing inside, everything you need is in them. The grounds are no way near completed yet - we read reviews saying work was underway but we thought the work would have been completed by now but it's no-where near complete yet.
Our room was warm, quiet and comfortable. The hotel was in a side street very close to the station, but not affected by noise from it. Being on the fourth floor, there was a small balcony in the mansard; although the view was only of roof-tops, this might have been beneficial in warmer weather. Access to the lift was easy, and there was a spacious reception and breakfast area. There was a wide range of choices at the buffet. The dark decor in the room would not be to everyone's taste. Be warned - we were unable to use the underground car-park because of the restricted headroom. On enquiring, we were told that it was 2m, but our vehicle at 1.97m certainly would not fit, and so we were obliged to feed a fairly greedy parking meter a short walk from the hotel.
Found the hotel very central with easy access to tourist office shops and restaurants. found directions to hotel not quite exact it would have been handy to know that the train station was beside the hotel & would have been much easier to find. Tea and coffe facilites in the room would also be a great idea.
Very good rooms and breakfast. Do not be put off as you approach the hotel because it looks small and in a back street. It is actually large and in the heart of the city (5 mins walk). Would love to go back to Tours and would definitely stay here again. Watch the car park - it fills up and space is very tight for manoevering - be first in and last out :)
Excellent breakfasts and very helpful staff,especially the receptionists The shower tended to spray over the bathroom floor.
Helpful staff with onward booking confirmation etc. Street noise from apartments opposite, so we had to use double glazing to sleep
Good hotel with reasonable price. Very nice breakfast, close to the train station.
The hotel is located not far from train station and a short walk away from the town centre which is great
The great location to the city centre and near Tours railway station. The staff was helpful and free use of the internet.
Nice hotel, very easy to find and convenient. Staff pleasant and good parking The air conditioning wasn't working
The access to WI-FI is only at the reception but not at the rooms. The noise from TGV is "something"...
Tours! Great Location, Breakfast pretty good value and decent offering, Once you accept the basics the room and the amenities facilities etc. are fair. Housekeeping in Tours was good and efficient. Parking was good too and the Five Euros spent for the basement was well spent. On arrival we found that one of our rooms was not booked even though I had received the conformation e mail just that day. The young lady in reception could not find the third room booking, but she was very helpful. a room was given for the night at Mercure whose receptionist was seriously in need of some friendly training. She was grumpy and rude and we think she just had a bad day for which our friends were the victims a Receptionist later in the day Some telephone system on each floor even since it is not possible in rooms. In case you have an emergency there is nothing in your hotel after the receptionist leaves, no telephone no connection no nothing. windows! It was seriously hot int he rooms and we could do nothing to open the window which only opened two inches or so. I know that the railway tracks make lots of noise which is why you must have two double glazed windows, but if only this can be opened a bit to get in more ventilation.
Best price offered ever matching perfectly for all backpackers! Not actually, but, we expect if the hotel'd provide guests more facilities as well as something's like the bathroom stuffs, that would be better!
Clean, always good to be able to say that, comfortable, good value for money, convenient location for town centre, helpful staff.
Close to the station Unkind staff
No facility for storing soap & shampoo in the shower. Toilet seat wrong size therefore constantly moved around.
Very comfortable hotel with friendly staff
Clean, good location, wifi only in lobby and it closed early evening
Excellent safe parking Very basic
Only 5 to 7 minutes walks to the old part of Tours.
The location. You can walk to the city centre from the hotel. Very handy for visiting. We had booked a doiuble bed and ask for a double bed rather than twin beds. We got twin beds pushed beside each other, at every move, they were moving. Not very comfortable. The price for car park - 7 euro - Thankfully you can park for free in the area.
Within walking distance of old town centre (10-15 minutes). The room was small and in need of repainting, the carpets old and smelly. It is generally in need of refurbishing from the ground up. Not cheap as breakfast is extra at 8,50€ per head.
The secure garage and the helpful receptionist. Only that on the night we were there the restaurant was closed for a function.
Good value for money. Good location for city centre. Good parking facilities. Rather tired decor
good location, fair cost
It has a garage and it has wifi (but ... read on) The location is way too far from the cute city center. The hotel has wifi, but to get a password you need to register with your e-mail address and then check your mail before you get access (duh!). The girl at the desk didn't really seem to see the problem, but eventually just gave me a password.
Convenient to locate; secure parking; lift to all floors Further from the most interesting (touristique) parts of Tours than we had realised; lift does not descend to basement car-park
Staff were really friendly even though we arrived really late. Good breakfast and great location for touring the Loire. Good range of information with in hotel about surrounding chateaux. Also useful map on ale from reception.
Drunken guests screaming in restaurant, foyer & rooms went unchecked by staff. No sound insulation - you can hear guests in room above going to the toilet! We got up & left at 4.00 am. Staff ignored noise and were disinterested in our complaint. Room was utterly basic, grubby and the bed uncomfortable. We paid £75 for the night (breakfast not included) & £11 for 1 beer & 1 small wine
This was the first time we had used Mercure and it was superb, we shall definitely use them again. We ate outdoors in the lovely outdoor space and the staff were so friendly. We had booked the wrong date, and yet they immediately found us a nice room and away from where we might have been disturbed by a wedding party.
Quiet location and close to motorway. Too expensive for standard of rooms and especially for meals
Everything was good. The staff spoke good English and as with a lot of French hotels we did NOT get that sense of being unwelcome because we were English. There was very little to fault. If anything the prices are a bit on the high side but the quality is certainly there. We would certainly use this hotel again.
All staff were very friendly, and willing to help
excelent value for money - great evening food.........great breakfast ( but a bit expensive at 12.50 euros.) ............. need better directions to locate hotel - but receptionis t excelent at directing us to the building - !!!
easy to find, good room The resturant staff were very unprofessional ,rude and did not make myself or my 7 guest very welcome, we arrived at about 2000 hours and it became obvious that the resturant staff didn't want to work any later!
Friendly staff, clean room, nice selection of breakfast.
Nice clean comfortable room with good size bed Not much in the way of seating. Two nice armchairs would have made all the difference
Had good quality bikes for rent, staff was helpful and friendly, other than bar, public spaces very nice. Just over 1 km walk into town from hotel. Expensive breakfast not included in room charge. Better rates, including breakfast, available for walk up customers.
lovely place. would stay there again.
It is beautiful hotel...more like a B&B in terms of its charm, comfort, and peace and quiet. It has a wonderful garden area. There is also off-street parking protected behind locked gates at night. The staff was very welcoming and helpful in providing tourist advice. The Hotel is very close to shopping and tourist attractions including the historic châteaux. Couldn't recommend it more. There was nothing we didn't like about this hotel.
The grounds were very picturesque and the staff were very helpful. It seemed like an ideal place to stay a few days to relax and soak in Amboise Our room did not afford much privacy as it faced on to the driveway and entrance.
Hotel de charme Extralarge bed not very comfortable. Relatively small breakfast room (for the size of the hotel).
Having a pool to cool off in and relax made the stay at this hotel enjoyable For what was on offer at breakfast we found poor in comparison to other hotels we stayed in and expensive at 10 euros per head.
- very clean, newly refurbished room - quiet, private park and garage - did'nt see facilities e.g. sauna as advertise - rather pricey for size of room
The room is well appointed. The beds are comfortable. The breakfast is great.
It is a beautiful place to stay. I would go there again for sure. The soap smelled funny - for real.
This is a truly charming hotel with staff who were friendly and helpful at all times.It was a great base for touring the Chateaux Nothing
We enjoyed our stay at the hotel. It was a particularly charming place and next time I shall definitely request Room 6 I found that everything met, or exceeded, my expectation
Excellent breakfast and easy car parking. The hotel was at a fixed temperature. It was hard to cool the room because if you opened the window it was very noisy as the train station is very close to the hotel.
New hotel well appointed with clean comfortable rooms, small bar open till late, staff spoke good English, well appointed breakfast room and facilities. Car parking was charged.
The hotel was comfortable, close to the train station, and within walking distance to the heart of Tours. Breakfast was very expensive.
convenient parking, quick and easy booking in, maps of Tours noisy room (railway behind). Room needs updating. Can't have shower without soaking floor. room carpet dirty and stained - needs replacing. Smell of cigarette smoke in coridoor.WiFi didn't work. Personal message in envelope left on bed was stained.
Convenient parking. Reasonable value. A bit away from the old town.
Excellent, near train station if that is useful. Very good sized room.
Very pleasant and clean hotel. Reception staff offered without prompting to store our bikes in their garage.
room good wasnt as close to centre but easy 20min walk
Very comfortable beds, excellent breakfast, helpful staff, quiet location
pleasant staff too far out of town with no bar or restuarant facilities, just like a travel lodge. 25 minute walk into town
room comfort, quiet, access late at night without problem, friendly staff all rooms are no smoking. I like my freedom to do what I like in my own private hotel room
The location (Amboise) no
Reception staff were very helpful and friendly, room extremely comfortable, clean and well designed Overpriced breakfast - said to be American, but only hot food was sausages and they had run out of scambled egg.
The management was very helpful to us in finding fuel for our car during a time when there was a problem obtaining it. We booked a room for three people even though there was on only two of us. It was just right.
Clean, fresh hotel in excellent location.
Most enjoyable stay, staff were pleasant and accomodating, secure parking a definate plus... wifi another plus. Would definitely stay again. Would have been nice if located closer to restaurants and shops.
The chlidren liked the pool, the rooms were clean and comfrotable
Nice clean modern hotel Cost of drinks very dear in comparison to Ireland
The food and bar operations were poorly run with a very disappointing product
Very familiar. Very well equiped. Staff very friendly. Very good breakfeast.
Air conditioning in room - wifi in room - trolley for luggage
Very comfortable bed, excellent sofa bed for children, buffet breakfast, pool and mini golf. Location also very good - walking distance to Amboise centre
Beautiful setting no
the room was nice.
Views and proximity to Amboise. Helpful staff None
A bit off center with a nice view of the Amboise castle. Very friendly and helpful staff. We spent one week there and enjoyed the region and hotel so much that we'll return next year. The swimming pool should be heated up
The hotel staff were awesome, the breakfast was good, and the room was roomy, clean, and comfortable. The location is about a 20 minute walk (mostly uphill) from town and taxis are scarce or nonexistent.
clean and very friendly , helpful staff
Location The over priced menu
Beautiful grounds and large comfortable room. Beautiful linen and furnishings. Great location and short walk into the center of the village and the chateau. Heard a dripping sound all night from the pipes or something in the walls?
Everything, and the food in their restaurant was magnificent Nothing
did not receive an air conditioned room as was expected and paid for.
We had a warm and friendly welcome. The room was unique and very comfortable and, the hotel in a good location in order to explore the area.
The location and the room The Internet didn't work in my room
Excellent accomodations, very clean and very attentive staff no
The quiet + coziness.
The location is ideal, walking distance to the Chateau de Chenonceau. The staff was very friendly and helpful. The room was charming, comfortable, and very clean. Very relaxing stay. Perfect place to launch your visits to all the chateaux of the Loire.
A great hotel in a good location
Quaint and fine old French building. Staff helpful and facilities faily good. Restaurant reasonable price and good quality. Fairly central for visiting the Loire region. No elevator. Not much to do in Mosne where the hotel is situated. Rooms in the attic dark and hot - poor air conditioning.
Good base for the region.
It was clean. Very strange place. More like a business hotel. Modern make over of a manor house, which ruins any character. Every room had been decorated as a different country. Our's was "Kenya" - and it was boiling hot - so hot couldn't sleep. Also there were bars on the windows and the fire doors were locked. I wouldn't recommend staying here.
The Hotel was lovely and the restaurant was excellent. The evening receptionist although very busy was charming and very helpful. Great location.
Interesting decor, excellent restaurant and a forest adventure park next door with slides and high wires through the trees. Excellent location for visiting the Chateaux ofthe LoireValley
the location and the views from our room the restaurant was very expensive
Size of room No outward views
Great staff. Perfect location for visiting chateaus in Loire Valley (1/2 hour or less to Chenonceau, Chambord, Chiverny). Right next to Amboise Chateau. Wonderful restaurant. No elevator, though desk attendant insisted on carrying all luggage up several flights of stairs when we checked in.
well appointed rooms restaurant v. expensive
location was good, the city and countryside great. the resturant was impressive--dinner was expensive but worth it and the service was very good. the breakfast was also very good. our room was in the old part of the hotel and was just ok. it needs to be updated. the walls between rooms are not very insulated for noise and made for a long night.
Lovely room overlooking the river. Bags carried by reception. Prepared wine beautifully for social occasion. Dressing gowns and slippers great for relaxing and comfort. Pleasant staff. Cuisine superb. One reception staff outstanding for help and friendly approach. Bed very comfortable. One reception staff was rather aloof and business like. I felt I would have been treated in a more friendly manner if I had driven up in an expensive car. Need option of vegetables with meals....bunch of rocket for $7 bit steep even if the dressing was excellent.
The location was sublime as we could see Amboise Castle from our room and could walk to many little shops and restaurants in the town of Amboise, including Leonardo DaVinci's home and final resting place at the Castle.
first impression of room not that great after Les Artes however beds, bathroom and size was very good. The 36 restaurant was incredible. The only thing was the hairdryer needs to be upgraded.
Room was extremely quiet and comfortable; staff was very professional and helpful; convenient walk to town; The food in restaurant was excellent quality but very expensive.
T ,he room was huge and the atmosphere was lovely. The restaurant is one of the best we have ever eaten at. You can walk from the hotel to a lot of places (Chateau, weekly market, Loire River, restaurants) Everyone there was very friendly. Nice grounds Although there is wireless there is not a computer available if you do not have your own. This made communication home difficult
The location in the center of Amboise was ideal, the hotel was very comfortable and well appointed, bed linen was excellent - high level of attention to detail
Beautiful, large rooms with lovely furnishings. Comfortable bed with very nice linens. Large bathroom with updated fixtures like double sinks, separate bathtub and shower.
Staff could not do enough and cuisine great although as only a set menu perhaps not everyones 1st choice but will definitely be returning in the future Having to leave
The hotel location is good and staff are so kind and friendly. The room is excellent atmosphore. No restaurant for dinner. Breakfast is a bit expensive, 12 Euro, but basic.
clean room with plenty of room and strong , consistent internet access
The reception was excellent and we felt welcome from the moment we arrived. The gentleman who showed us to the room explained everything to us and made a dinner reservation at a very nice restaurant. We also liked the parking facilities with the gates being locked overnight. Breakfast was also very good. It was difficult to spot the entrance when arriving from the east and we had trouble getting back round to it. A good restaurant for dinner in the hotel would have been an added bonus.
The room was absolutely fantastic (spacious, clean, confortable, quiet, etc.). The service was also amazing and the hotel delivers what it promisses. I strong recomend this hotel. The reception speaks a very good English and is ready to help the guests anytime. One of the best hotels I have ever stayed. Everything was perfect
Beautifully maintained, comfortable and welcoming. Impressive location next to the castle and on the banks of the river. We will certainly return to spend more time with you and will also recommend you to our friends.
everything a very relaxing break, hope to return, accommodation is fantastic, very friendly helpful staff we did not dislike anything but a restaurant would be nice.
location ,style hotel should have dinner
The staff are very nice and helpful. The room we had is way too small, especially for a 4-star hotel. The breakfast is very poor (you hardly have anything to choose from) and is not worth 12 euros at all.
Fabulous location, great views, wonderful staff
our room and view were wonderful, so was the location the front desk attendant was a bit stuffy...but eventually warmed up.
Very nice staff and very clean in a central location Sunday and Monday evenings very noisy outside the hotel due to the open air resteraunts outside, I had a hard time sleeping until 2 A.M. when it quieted down.
Character of the hotel in this old castle. Buffet breakfast a bit expensive for array of choices.
The staff were friendly and helpful and the chateau was beautiful
We thought the setting was charming and very comfortable. The dinner we had was very good. We were disappointed it was as far from town as it was. We prefer to walk everywhere but we did drive into town each day.
The dining experience at the Chateau Seemed to be a lack of staff attentiveness since our last stay at the chateau 3 years ago.
Everything. Truly outstanding and memorable. Oustanding food, charming staff. Just perfect
Ambiente Old equipment
Too expensive for what was on offer.
Location. Evening meal excellent though overpriced. Breakfast excellent and also overpriced. A very small lounge area inadequate when weather is not hot enough to be outside.
Our visit was for just one night. But the hotel was quite and in a perfect country side location N/A
The course dinner is excellent with decent service. The room is rather small.