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hotel was very confortable, spacious rooms, clean and modern design restaurant attendants were consistenly rude. a/c did not work properly.
All the facilities worked well and the staff were all very helpfull as we did not speak much Spanish Your Sat Nav directions sent us to a lane up near the petrol station at the end of the main road!
Large airy cool clean quiet room poor service in buffet dining room
For a 4 stars hotel the breakfast and restaurant were very poor.Room was large and beautiful however: the double bed was very small, it was not possible to keep open the window of the bathroom, the shower did not work properly, no minibar in the room, the safe box did not work. I think this should not happen in a 4 stars hotel.
the spa jets were definitely the best part
The high standard generally. No pool facilities available when we arrived Sunday afternoon and an 18 Euro per person charge to use them the next moening.
Quality of the hotel. Despite being in the town it was tranquil within the hotel and grounds. Spa was separate facility.
The rooms were very clean, the breakfast was excellent, the mineral water in the minibar was free. Beaches and tourist attractions were quite far from the hotel
Very nice room for Spanish standards.
Total comfort in every respect. Huge 2m wide double bed, luxury bathrooms, balcony overlooking the spa. Superb and attentive staff. Easy parking. Superb value for money (admittedly we stayed for and overnight Sunday/Monday visit, which may be less expensive that weekday reservations). Sadly the food did not live up to the accommodation in terms of culinary standards. "Disappointing" sums it up.
Design of hotel lovely spar and pools nice rooms
Beautiful hotel, very nice infrastructure No language knowledge other than Spanish and this beautiful hotel was almost deserted, almost no guests (low season maybe ?)
Very comfortable, air conditioning was very good. Nice size outdoor pool, good breakfasts. Outdoor pool not heated, no English translations anywhere, pricing of extras isn't clear.
Staff & Restaurant excellent. Easy Secure underground parking. Hotel set in beautiful grounds, unfortunately we were on an overnight stop so were unable to avail the many services in the Spa. No as we were only there for one night everything was excellent.
Location uninsoiring. Restaurant the worst experience ever had in a hotel, poor service , poor quality food,poor [resentation horrible ambience. Restaurant was apalling.
Very pleasant stay. Clean hotel. Close to beach. Family friendly (for young and older children). Good food - went out of the way to cater to our dietry requirements. n/a
Excellent room. Restaurant very nice and buffet dinners were good value - especially for big eaters ! From the description it appeared that the hotel was just across from the beach. Not true ! The beach was 7/8 minutes walk away. Parking is very restricted throughout Noja so you have to pay to use the hotel car park !
Comfortable room. Spa circuit included was unusual but fun and relaxing. Location pretty ugly with ugly empty buildings around in late June. No view of beach though beach is lovely.Hard to find as all buildings look the same and no signs.
The fact that it is near the beach
Nice hotel at a resonable price. Near the beach, very quite town 15-20 mins drive from Santander. Perfect for relaxing few days and not to far to drive form near attractions.
Free Wifi, good size and clean room Only Spanish speaking staff at reception desk.
All, it´s very beautiful. It has a interesting spa and employes are very nice. Also it has a good breakfast, very complete and clean. it was very good situation, near the beach. We had a good experience. The garage is very complicate and difficult.
From first entrance everything was lovely, clean, friendly, and relaxing. A little difficult to find (we hired a car) but apart from that the hotel is in a nice location 5 min walk from a beautiful beach which also has some surf and a surf hire shop. The hotel charge for car parking - but parking is not an issue as there are plenty of spaces in the roads around the hotel which are free. The pool is small but very relaxing and quite clean. The staff are very helpful, our room was cleaned daily to a high standard. The hotel does have a buffet restaurant which offers three courses and all the food is very nice, at around 20 euro per head this was good value for money, particularly as there are very few restaurants (let alone nice restaurants) near by or in Noja itself. The only negative regarding the hotel restaurant is that it does feel quite clinical and bright...dont go expecting a nice candle lit romantic meal. The spa, hmm how can I describe it....interesting! the spa is 18 euro per person extra and lasts for 1 hour, in which your time is split between various spa type activities e.g. sauna, steam... its not hugely relaxing but is good fun! especially if you happen to get the nutty spanish spa attendant that led us around, who didnt speak a word of English but continued trying to explain everythying to us anyway...very funny! Overall, excellent - and we will be returning next year.
I did like the balcony, the fridge inside the room and the private car park.
No remarks. If you can book a promotion with spa, don't hesitate. The town doesn't have a lot to offer.
Very nice place, very friendly service
Great hotel in beautiful surroundings. Very friendly & helpful staff. Enjoyed our stay, would return & would recommend to friends.
Absolutely stunning location with friendly helpful staff. Didn't quite live up to description and photos, eg broken tiles on stairs and garden somewhat untended..
The courtesy and friendliness of the staff. Good food. Peace and quiet,relaxing place.
We enjoyed having a large room with individual decor and a balcony with distant views. Friendly, helpful and cheerful staff. Good food and wine with the 'menu del dia' also providing value for money. Edge of village location providing a tranquil and relaxing base for interesting rural walks and scenic drives. Convenient hotel carpark.
Lovely location and very helpful staff. None
Tranquil mountainside location. Reasonably priced excellent evening meal served outdoors overlooking breathtaking scenery. Large bedroom balcony. No air conditioning in room which normally would not be a problem in an English-like climate, but the night we stayed was hot. No tray in the shower cubicle for soap etc.
The welcome from the owners,very good food. no
The hotel was excellent, upon arrival we were given a choice of rooms which were very well designed. The staff were very helpful with good english. The food was of a high standard and very reasonable. Views were fantastic & we even had the opportunity to enjoy the pool. This hotel comes highly recommended . A bit hard to find but worth the effort
Enjoyed the views, from our room and the dinning room. We would have like more directions on nearby hiking trails.
Quiet. Staff were very supportive. Interesting historic property. Food (evening meal) not as good as expected..
The superior double room was beautiful. Setting of the hotel - wonderful The welcome was not good. The satff did nto seem bothered that you were coming as a guest in their hotel. At dinner on the sunday night we ordered the set menu 55 euros plus tax, including wine. The small 5 courses were supposed to represent thier whole menu. The meal was one of the worst we had even eaten. Please contact us for more info.
Excellent rooms, very quiet,good facilities In spite of informing staff that we needed to leave early, nobody in reception/breakfast area until 8.45. Outside gates locked, All telephones switched on to answering systems. not very safe in case of emergencies!
A very special Chateau Hotel containing a wealth of clever design and art treasures. Wonderful stonework and woodwork incorporated in the very sympathetic restoration to retain original atmosphere. A very warm welcome and personal touches everywhere. Excellent security. Well located for UK ferries from/to Bilbao & Santander. Only having to leave so soon.
Great position in apartment block with lovely views from large balcony. Comfortable - even the pull-out beds in lounge area were very comfortable. Replacement linen and towels whenever we needed them. Very handy for beaches and we were, in fact, overlooking one of them. The teenagers loved the jacuzzi bath!(There was a good shower, too.) Overlooking the beach carpark which we enjoyed during the day as it was fun to see people coming and going. At night, however, it was very noisy as youngsters would hang around in the early hours of the morning.
View from room. Reasonable rates. Surly waiter in restaurant who seemed annoyed that we had appeared. We walked out and had dinner at another hotel restaurant 200 yards away. The menu at Hotel Astuy limited and very expensive. We would only stay here again for the (albeit tired) accommodation.
The town of Isla, Spain is somewhat hard to find, but worth the effort! The Hotel Astuy is located directly on the beach, with beautiful panoramic views of the ocean and mountains. Rooms were new and nicely appointed (granite counters, whirlpool tubs, etc). Beds were large, new and comfortable. Hotel staff spoke English, which was very helpful. The hotel needs coin-operated guest laundry facilities.
The location of the hotel was superb and the staff were very helpful. The room was comfartable, clean and with a balcony with a sea view.
Excellent hotel, beautifull location well signposted off the main drag.Only problem there is nowhere in the village to eat and the restraunt is rather expensive.
Return from Portugal to board the ferry at Santurtzi the following day. We knew what to expect, as this was our second visit.
Large, well appointed bedrooms and public rooms. Good food and value for money.
Our room was large and comfortable. The cafeteria was friendly and had a reasonable selection of food and drink. The outdoor pool was fine The main restaurant was highly priced and the cooking was poor. It was difficult to get information about local events.
Usual quality and service at Paradores None
Good sized rooms, bed very comfortable, well equipped and everything works. Restaurant and bar both good, though food at the bar is rather limited. Nice outdoor pool, indoor pool and gym handy for wetter times! Great location for Bilbao/Guggenheim and beaches Not much alternative nearby to eating in hotel restaurant
The hotel had a feeling of luxury and excellent cleanliness. Staff were discreet but very friendly and helpful. Food was excellent, and although a bit pricey, still gave super value.
Excellent staff - friendly and helpful, really nice rooms. Didn't have the hotel breakfast but the cafeteria served delicious tortilla de patatas. Nothing negative comes to mind.
Extreme friendliness of the staff
Lovely location. Great decor. Loveley receptionist. Worst dinner ever served to us. Semi frozen, limp meat with frozen chips incompletely cooked. Rude staff. No apologies on complaint.
Great beach in Somo for surfing, running, sunbathing etc only 5 minuted walk from the hotel.
The rooms were extremely comfortable and stylish. The staff were really welcoming and friendly. Although not applicable to us, some people may find the uphill walk from Somo village to the hotel difficult if they have mobility issues or if very hot and have children.
Staff were very helpful and professional. Did not eat in restaurant so cannot comment but all other aspects of this hotel were excellent. Very easy access to beach, mountains and Santander.
A great base for beautiful Somo beach. Staff was very friendly and helpful, especially front desk staff. We were impressed by how many staff spoke English even though the hotel caters mainly to Spanish guests. Would have appreciated a minibar or small refrigerator in the room. Bottled water should be provided as there is nowhere nearby to purchase water or drinks outside of the hotel bar. Beach towels would be appreciated although we were not stopped from using the hotel towels for the beach.
This was a great hotel, the staff couldn't do enough for us and they all speak English if only a little which is great when my Spanish is not so good. We found the food to be of a very good standard and talking to other people they found it the same.We really enjoyed our stay. Thank you
The hotel staff were very friendly and helpful. They spoke english well and made the effort to communicate with you in English. They couldn't do enough for you. The room was really lovely and very well appointed. The evening food has been described in your reviews as 'disappointing' but I would say that it was rustic. The buffet breakfast was very good, they even offered bacon and eggs which we took advantage of, but a little expensive at 12 euros. I would throughly recommend this hotel to anyone. nothing!
Superb apartments. Excellent facilities. Beautiful environment. Lovely family business.
everything was great the family who run the hotel are more than helpful and the rooms are great and really clean the breakfast was above and beyond what you expect total value for money all round would recommend there was nothing that we did not like about this hotel
Hotel staff spoke very fluently French. Nice room, good breakfast. Hotel staff gave very good tips about things to visit in the environment. We got a bottle of cava when we arrived and cakes when we left.
Attentiveness of staff, Cleanliness of room, Breakfast Availability of local places to eat; there was only one
Excellent staff, very helpful. Excellent room, clean, modern, quality fittings, very pleasing. A welcoming pot of tea on arrival on a stormy night. Complementary Cava and chocolates on arrival. Gift of cakes on departure. Dog friendly. We recomend this hotel. Nothing to dislike.
I loved the familyar atnosphere and the design and the quality of the rooms.
staff were fantastic, very friendly no
Everything! The staff were delightful and helpful,even the ones that did not have much English. The Palacio was wondeful and furnishing wondeful.Would definately stay at the Palacio again. Spanish dining hours!!!
a beautiful building with surprising and effective artistic decoration inside....a pure visual delight! plenty of parking spaces outside and the bathroom and bedroom were red and dramatic, and very comfortable with all that you might need including a spare toothebrush. lovely smelling soap and shampoo. they offered 3 grades of pillow softness for your comfort. the restaurant was extremly good, delicious food, with delightful sorbet or drink or tit bit between courses. all staff were really freindly and helpful. breakfast was a feast for all tastes! the weather was cool on our arrival or I would have loved to sit by the pool in the garden, too.there was also a lovely old library with helpful books about the area. I wish we had longer there nothing I did not like!
The hotel is in an old building which has recently been renovated, the room we were allocated had a sloping roof and high windows but for not a lot extra we were offered a suite. Well worth the money, 4 poster bed, terrace and excellent bathroom. The renovation work is of the highest standard. Evening meal was good value for the set menu. A little isolated for the time of year, would be lovely in the summer.
Posada Los Gallos was extremely good. The room was decorated to an very high standard - the beds very comfortable and huge! The food was excellent and good value for money. The location was exellent for visiting nearby towns and beaches and also for travelling to/ from the airport or ferry port. A shower ( other than a hand held one) would have been a distinct advantage in our room. There was a jacuzzi which was great but not very pratical. Food being available before 9.15pm in the evening - I appreciate that Spanish meal times are later than normal but if they are accepting foreign visitors a little flexiblity would have been good. The only other slight issue was that nobody spoke any english. Again I appreciate "why should they"? but if accepting English speaking guests a smatttering of english would be an advantage to match our smattering of Spanish.
Muy tranquilo y silencioso. El personal muy amable -