Overview

Quality Inn West End

8008 West Broad Street, Richmond, VA 23294, United States
+1 804 346 0000

$68+

Overall guest ratings

7.0/10 Good
Based on 730 reviews

Review highlights

  • 9.3
  • 8.1
  • 4.3
  • 3.5

Nearby

    Show all

    About

    Get more for your money at the Quality Inn West End hotel in Richmond, VA near Richmond Raceway Complex. Nearby destinations include Science Museum of Virginia, Greater Richmond Convention Center, Lewis Ginter Botanical Garden, Richmond International Raceway and University of Richmond. Enjoy amenities like free deluxe continental breakfast, free WiFi, guest laundry facilities, seasonal outdoor pool and business center with copy, fax and print services. Guest rooms feature a flat-screen TV, refrigerator, microwave, coffee maker and hair dryer. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

    Less More
    Choice Hotels

    Amenities

    • Complimentary breakfast
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Cribs available
    • Laundry facilities
    • Laundry service
    • Outdoor pool
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Continental breakfast
    • Free Internet
    • Pets not allowed
    • Free parking
    • Fitness center
    • Cable or satellite TV
    Less More
    Reviews

    Guest reviews of Quality Inn West End

    Overall Rating

    7.0 Good
    Based on 730 reviews
    • 9.3 "Terrific location."
      7.9 "Great parking, according to 79%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      10.0 "Easily accessible by car, said 100%."
    • 8.1 "Great service."
      8.3 "83% said the reception staff was great."
      8.1 "81% thought the service was very professional."
    • 8.0 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 6.5 "Internet is average."
      6.0 "60% thought the wifi quality was ok."
    • 4.3 "Rooms are not good."
      4.0 "60% said rooms were dirty."
      2.4 "76% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
      0.5 "95% said the bathroom was dirty."
      3.5 "65% said rooms were small."
      2.2 "78% had problems with the shower."
      3.3 "For 67%, the rooms looked old."
      3.3 "67% found problems with the furniture."
      1.3 "87% criticized the small bathroom."
      3.6 "64% were unsatisfied with the kitchenette."
      2.3 "Air conditioning was criticized by 77%."
      1.5 "85% thought the tv was sub-standard."
      3.3 "67% were disappointed with the minibar."
    • 3.5 "Not very clean."
      4.0 "60% said rooms were dirty."
      1.9 "81% thought it was rather dirty."
      0.5 "95% said the bathroom was dirty."
    • 3.1 "Horrible vibe."
      2.6 "74% criticized the unstylish hotel."
      2.4 "For 76%, the lobby entrance was sub-standard."
      4.0 "60% didn't like the unstylish hotel."
    View all review categories

    Overall Rating

    7.1 Good
    Based on 386 reviews
    • 9.5 "Terrific location."
    • 8.2 "Breakfast is good."
    • 8.0 "Great service."
      8.9 "89% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
    • 6.6 "Internet is average."
    • 4.2 "Rooms are not good."
      3.9 "61% said rooms were dirty."
      2.5 "75% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      0.7 "93% said the bathroom was dirty."
      2.4 "76% had problems with the shower."
      3.5 "For 65%, the rooms looked old."
      3.8 "62% said rooms were small."
      1.6 "84% thought the tv was sub-standard."
    • 3.6 "Not very clean."
      3.9 "61% said rooms were dirty."
      2.2 "78% thought it was rather dirty."
      0.7 "93% said the bathroom was dirty."
    • 3.1 "Horrible vibe."
      2.9 "71% criticized the unstylish hotel."
      2.3 "For 77%, the lobby entrance was sub-standard."
    • 2.8 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
      2.3 "For 77%, the lobby entrance was sub-standard."
      1.4 "86% complained about the elevator."
    View all review categories

    Overall Rating

    6.7 Good
    Based on 175 reviews
    • 9.3 "Terrific location."
    • 8.3 "Breakfast is good."
    • 7.6 "Good service."
      8.2 "82% said the reception staff was great."
    • 6.2 "Internet is average."
      5.8 "58% thought the wifi quality was ok."
    • 4.2 "Rooms are not good."
      4.1 "59% said rooms were dirty."
      2.2 "78% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
    • 3.5 "Not very clean."
      4.1 "59% said rooms were dirty."
      1.7 "83% thought it was rather dirty."
    • 2.6 "Terrible amenities."
      2.6 "74% thought the building wasn't nice."
      2.4 "For 76%, the lobby entrance was sub-standard."
    View all review categories

    Overall Rating

    6.5 Good
    Based on 58 reviews
    • 8.4 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
    • 5.8 "Average comfort."
    • 4.5 "Rooms are not good."
      4.1 "59% said rooms were dirty."
      0.9 "91% thought they were poorly maintained."
      2.5 "75% complained about the bathroom."
    • 3.6 "Not very clean."
      4.1 "59% said rooms were dirty."
    • 3.3 "Vibe wasn't good."
      2.8 "72% criticized the unstylish hotel."

    Overall Rating

    7.3 Good
    Based on 109 reviews
    • 9.1 "Terrific location."
    • 8.2 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 7.7 "Good breakfast."
    • 6.7 "Internet is average."
    • 4.3 "Rooms are not good."
      4.1 "59% said rooms were dirty."
      2.2 "78% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      3.1 "69% found problems with the furniture."
    • 3.6 "Not very clean."
      4.1 "59% said rooms were dirty."
    • 3.3 "Vibe wasn't good."
    • 2.8 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
    View all review categories
    Hotel type
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    fifth floor room
    tub was black with mold
    couteous and helpful
    quality inn
    great staff
    key to our room
    dirty sink
    room door
    ice machine
    waffles juices
    music very loudly
    saturday morning
    rate change

    Photos
    Map

    Map