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friendly staff, convenient location
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
location for airport
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
Very convenient, great location to airport
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
the leisure facilities were good and included in the price the rooms are very small and so are the beds
Clean, room ok in size for London Internet unstable, only 20 min, should be free or included in the room charge. Long check in and check out procedure.
The situation was ideal for our purpose. The rooms were quiet and comfortable. Breakfast was great though no Shredded Wheat! The view from the room wasn't great with piles of builders stuff and van's unloading etc.,however it was a bargain weekend deal and it didn't really matter.
Staff were very friendly.Breakfast was excellant. Dinner was first class.
The location was the only thing we liked. The room was tiny. The bed was really small and breakfast should be included at the prices they charge.
Chose this hotel for it's location and really only slept there as family live in locality but have no room for us to stay. Thought room was a little cramped for hotel rating but it was adequate for our requirements.
cleanliness , location and facilities no
It was close to the town making travel to central london easy. very small room.
Comfortable bed, well-equipped and clean room. good view, excellent breakfast, including fresh fruit and low fat yoghurt Music played throughout public rooms, particularly too loudly in the bar where one wants a quiet chat.
The main evening meal was poor in relation to the high price they charged
Brilliant stay, wonderful location.
Friendly staff, comfortable Needs a business centre. Breakfast ends to early - 9H30? Should be until 10h00 or 10h30
Free internet. Original breakfast offers. Beautiful setting. The fact that most if not all of the staff was foreign (but very friendly) made me think they probably underpay their people...
Wonderful view of the Thames from the restaurant. Beautiful internal decor. No tea/coffee tray in room
the restaurant was devine, though would have been better to have had a wider range of food on offer for the room service. failing to have a gym. Although there are some excellent running routes, a gym would have been prefered
we loved staying here! beautiful room, very clean, and very accomodating room service staff, who said they would cook me an English breakfast after 9.30am, as i am allergic to wheat and couldn't have the continental! some of the check in staff on the front desk were Very formal, not too friendly and very snippy with us when we checked out. - we'd arranged late check out, and although we appreciate that the maid was waiting to clean our room for the next guests, we were out by 1pm as agreed. but downstairs, a couple of the staff were definitely icey towards us.
The breakfst was excellent, and would have been god value if not included in the room rate. THe dining experience waas enhanced by the wonderful view from the window down the Thames.
Calm atmosphere, relaxed breakfast, no rush no gym
Value for money. Very nice hotel, very tasteful.
Beautiful location - and extremely pleasant & welcoming staff Some difficulty in getting a table in the restaurant as it was so busy! But only because it's good!
good location limited parking space
Friendly staff clean rooms and good location excellent breakfast .helpfulness of recetionists in organising our transport to twickenham rugby match
Clean and friendly hotel, good room and car parking, good value for money Bed somewhat short (I am 6'2)
Good location, nice spacious room, friendly helpful staff; would definitely recommend. Nothing we didn't like
I liked the fact that it was so close to the highstreet and to Richmond station. It was very convenient and not expensive. The cooked breakfast was not great, but otherwise all ok.
The staff were friendly, I booked a room for my friends as their christmas present, the room was cold there was no hot water and the bath room heating did not work. Did not like the fact the staff at breakfast continually spoke to each other in their own language and not English, most of guest were English and I feel this dosnt' make for good relations.
Very convenient location Charged for a coffee that was undrinkable even though this was brought to the staffs attention
Welcoming staff -clean rooms convenient for station and buses Could be noisy in roadside room.
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
The food was great, and the service terrific too. Doors a bit scratched up.
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
Slick check in, very clean and comfortable
Nothing decor very tired, noisy
Close to the airport. Elegant in its own way. The rooms are a bit small.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Close to the airport The rooms was far too hot.
the strict minimum!! 14 GBP for wifi
This guest did not leave comments about this hotel.
Clean room and nice view from the bar. Quick checkin Service and breakfast was very average. Nothing special
Friendl staff, large rooms, plentiful breakfast options The last day we were there the a/c was releasing a horrible smell.
The food is outstanding! Not enough towels to control the flood from the shower.
NOT MUCH READ BELOW Stayed in Hotel, When arrived no Cot as requested, Took 2 hours to get one, Power cut caused Mayhem. My wife is pregnant nearly fell in corridor as no emergency lighting. Also stuck in our rooms 5th Floor, no TV's as no signal. The lifts were down as well
Great service. Reasonable food prices. About 5-10 minutes walking distance from the tube/train. Very convenient. Just a couple of walking minutes from a mall. About 15min driving distance from downtown/major tourist atractions. Wish it was right in the heart of downtown/major tourist attractions, but it was really close to the tube. Sometimes hard to park downtown anyway for over 2 hours.
Very nice. The staff went absolutely above and beyond for us. I chose the location, but it was farther from downtown than I wanted. Hardly the hotel's fault.
Great location. Great staff. Best hotel experience.
The hotel is relatively new. Shower:no water pressure, and water changes from cold to extremely hot all the time.
All staff were friendly & accommodating. Our flight was early, and we arrived at hotel before check-in time. The manager/bellhop were very accommodating, helped take care of luggage & help us relax. After a long overseas flight, this was so appreciated.
Hotel, breakfast, staff. Location
It was modern, had a pool and sauna. I did not like the location. If I'm to go to London next time, I'll make sure to get a hotel right in the city. This one was way away, so we wasted time commuting every day.
The front desk manager was great. Very friendly and knows how to do her job. Hotel was great. Very close to Wembley Stadium.
The rooms are quite spacious and always kept clean. Most of the dislikes were my personal ones: the tube was not working but the city provided assistance to bus; late nights seemed pretty lonely and quiet for an arena area--no sports bars or late night shops Oh,
Spacious room by London standards. Very comfortable. Easy access to underground and rail. Expensive restaurant.
I really enjoyed the friendly staff, wonderful accommodations and atmosphere - the attached workout gym was top notch. I'll definitely recommend this hotel and come back myself
Fitness Center next door No elevator
The reception staff were very helpful and welcoming. The location was excellent and the bar and reception areas were lovely. I feel the tariff was rather expensive as it excluded breakfast. With breakfast included I feel it would have been a more reasonable price to pay.
pleasant staff ,good location Room was pleasant but rather tired,decor wise.
spa, atmosphere,nice bathroom, nice lounge and dining areas
I really enjoy the quaint atmosphere of the hotel and the polite prompt service Nothing
We stayed at this hotel as we were watching the rugby at twickenham. The location was very good for this as it is 30 mins walk to Twickenham. Richmond itself is a good place to stay weather its for going into London or staying local. Restaurants, walks, shops etc are very good. The only negative about The Richmond Gate Hotel is that I thought it expensive considering the overall package: £160.00 per room with breakfast extra at £17.00
Friendly staff Noisy toilets and air conditioner
Our room was very comfortable and bathroom of good standard. We particularly liked spa facilities which provided much needed relaxation. Staff helpful and hotel was good value. Would use again. Breakfast was adequate but fell short of overall standard of hotel. Food ok but not outstanding and would have preferred tea and coffee pots to be left on table rather than seekng a refill. Tea was not great.
Very nice and warm hotel in Richmond; a nice swimming pool.
the breakfast basement room when we asked for one with a nice view. not 100% sparkling clean - hairs on bathroom floor etc. Room was a bit claustrophobic
quietness of room, especially because of the soundproofing afforded by the firedoor into the lounge of the hotel. Staff especially friendly and helpful. Food good. location for National Archives no
We liked the location. The hotel was clean and comfortable. Food (breakfast) was nicely cooked.
Proximity to Kew Gardens main entrance. Busy (attractive to large clientelle) but rooms relatively quiet (no road noise or client noise but some TV sound between rooms). Small restaurant available, food very pleasant and reasonably priced.
Convenience Staff were inattentive later in the evening.
The staff were very friendly and helpful. Rooms were comforattable and for London very quiet at night. Car park on site.
Nice cosy room. Excellent staff - very friendly and helpful. Wonderful pub, great atmosphere. Beautiful breakfast room and brilliant English breakfast. Ideal for visiting Kew Gardens.
Friendly, warm and welcoming. Good food and drink at reasonable prices. Excellent location Some noise from air-con and bathroom vents.
Very helpful staff both at reception and in the dining room/bar areas. very relaxed atmosphere. cooked breakfasts very good although food on 1 occassion not hot enough. Buffet selection very limited.
Hotel was OK for what we needed it for, but location was quite far outside centre of London and not ideal.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Staff attention to detail, quality of room and location
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Relaxed informal atmosphere. Very friendly staff and great breakfast. The car park doesn't hold very many cars (which is fair enough) but it was very expensive to park in the surrounding streets.
The staff and the welcome atmosphere.
Friendly staff. Hard pillows :-(
friendly and welcoming staff
Check in from 12 noon was great. Lovey little pub off the beaten track, yet in a great location
Excellent staff & enjoyable stay none
We were delighted with our stay and the hospitality. We explored Richmond and visited historic towns, Kew Gardens, Hampton Court,and the river area. We will try to come again and will certainly tell friends. Great value for a modest price. Loved the breakfast and dinners. We had three days and could have filled three weeks.
leaving. this is a pub with bed and breakfast. staying there
Cleanliness & excellent staff. Breakfast was very good.
The queen size bed was very comfortable. it was very 70's decor and had an extremely small bath. The hotel staff did exceed themselves though by tracking me down some hot chocolate powder for my daughter but the price I paid I thought a sachet would have been standard in the room - which it wasn't. Also the window only opened a fraction (5inches or so) and no air con.
location for wembley arena and stadium perfect. Pleasent and very helpful staff
Location. Checkout time of 12 noon was more convenient than some other places, where it is 11 am. The lifts, corridors could do with renovation. The rooms also were poorly ventilated.
Our stay could not be faulted, location, room, facilities, breakfast all excellent. Venue minutes walk for the concert and public transport make city easily accessed for visit Nothing
bed was very comfortable room was next to lift shaft and very very noisy during night
Was attending a concert and was very close to venue .
excellent location for our needs
That it was central to where I wanted to visit. The staff were very friendly and helpful
Nice hotel in easy reach of wembley, staff very curteous and friendly. Would recommend to others and stay in this hotel again.
Closeness to Wembley Stadium. 1) Having to pay £10 to park my car in the basement. 2)The only tea supplied in the room was Earl Gray. I don't like the same and would prefer Engish Breafast tea. 3) The room was hot and the only way to cool it down was to open the window which let in the noise. 4) Had to pay extra to eat dinner between 17:00 and 19:30hrs.
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
Convenient for our touring itinery.
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
clean, modern and comfortable
The food at the restaurant was excellent - a fantastic meal.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Proximity to the River Thames path The price was high for a hotel that showed its age. There were hotels close to Victoria Station in London that was in the 35 to 50 pound per night rate. I had to pay 5.9 pounds per day for rail/tube out of Richmond, which was a 20 minute walk from the hotel to do research in London. Those factors do not justify the high daily rate.
Good location, friendly and helpful staff, clean room. Noise from the pub next door until well after midnight.
The area around the hotel is great The hotel itself is not good
Had easy access to the shops and transport . Bed was very comfortable Too many stairs to climb . Also a bit noisy in the evening . Room was to hot.
Please write at least 15 words
The hotel was clean and hotel staff were friendly and helpful. Overall, pleasant. More importantly, cheap. I would recommend this hotel for staying over in London for a couple of nights. It's a no frills hotel with tired and dated decorations, quite noisy because of the night club next door.
Fantastic breakfast & friendly service.
Good continental breakfast and smiley staff Room hot, small and noisy as facing the road with night-life venues next door!
Friendly staff excellent location Small room (welcome to England) and bunny ear antenna technology used on micro-TV
Very friendly young manager. Location. Everything. Absolutely not.
The location was very suitable for easy access to the main centre of Richmond. The shower door had come off it's hinges and was stuck...so we were unable to have showers. The choice of breakfast cereals was corn flakes, corn flakes or corn flakes...there needs to be more variety.
Breakfast was a croissant in the fridge, there is no reception, the smoke from the pub came through the ceiling into the room, the walls are so thin that when the people in the room nextdoor went to bed, my bed was moving too!
The people were very friendly. The food was excellent.
not a lot really, bathroom not very clean breakfast arrangements very poor will not be staying again
Friendly landlord and great pub atmosphere Lack of cooked breakfast
It was in close proximity to shopping area and station. It was noisy and on a busy road. No guest telephone in the room. Continental breakfast was weak.
Staff service food excellent Heating not working in room,Tv very poor reception
Location to Richmond town was good Breakfast was of very poor quality and remote control for the TV did not work. Entrance to accommodation (staircase) was shabby with the top step being used to store the hoover
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
Early check in after a long haul flight was not possible
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!